Holiday Inn Express & Suites Florence I-95 at Hwy 327 by IHG

Fire alarm went off before 0800. Same as the other HOLIDAY inn we stayed in a few miles up the road during trip last year. Is this a corporate thing? Pool wasn’t useable at 3 pm check in. Had to wait till cleaned at 5:30.

Convenient off i95. Greeted by staff and checked in promptly without issue. Dead roaches by the entry door, along hall wall edges and one in our room near the window. Nothing alive was seen during stay. Filthy shower, so gross I cleaned it myself so we could use it. Towels clean and smelled good. Shareable soap in the bathroom was empty, no one use disposable. Door didn’t seal around edges so sound and light came in easily. New comfortable bed and nice linens. We pulled the beds apart to inspect - clean. Nice tv and finishing in our room. Pool is nice but cold.

The elevator was scary! Only one of the two were operable. The one working made loud clicking noises as it was lowering to the bottom floors. When it was going up it jerked several times. I eventually stopped using it for fear I’d get stuck inside.

There was a problem with limited parking due to resurfacing black top. Front desk could not tell us where to park because nearly the whole parking lot was blocked off.

This one was one of the most expensive hotels off of I-95 in the Florence area and the pictures of the pool looked amazing. However, the pictures were misleading, the pool was like any other indoor hotel pool and it was not heated. It was extremely chilly. I have a bad back and floating in an indoor pool after a long day’s drive is something I look forward to for pain relief. Unfortunately this indoor pool was too cold to use. The staff was friendly, and the property and rooms were clean. There are several fast food options nearby as well. However, there are more affordable options in this area that offer the exact same thing.

NO SOUTHERN CHARM/NO CUSTOMER SERVICE - BAD/RUDE! Stayed at this hotel 4 times over the last two years. This hotel gets worse every time. Tried to call the hotel directly and they don’t pick up. Booked directly on my phone from a rest stop with my booking app. Very easy using Expedia! Upon arrival, desk staff clerk was very grouchy. She mentioned that I was using a third party booking company so I would not get the same service and that I have to pay $100 hold on my credit card - which I didn’t want to do since I prepaid & had a very long trip ahead with another hotel stay with a lot of travel expenses. She took $5 on my card. She said pool was closed when I mentioned that I wanted to swim at 7:30 PM. She said the pool wouldn’t be open until 10 AM, not good! Room was on the first floor with a view of the parking lot with a construction crane *right next to the window.* At 7:40 AM the truck’s loud motor started up with loud beeping. It sounded like a bomb going off & it scared the heck away out of me. I was in a deep sleep since I had a long drive the previous day, plus another 10 hours that day. The front desk clerk ran away immediately when I went to complain.

Tv and room phone not working in reserved room. Had to be moved to another room. Second room had no working phone and poor internet service in room. One of two main elevators were not working and second elevator experienced problems during final morning of stay.

Breakfast was prepared and warm. Parking was ample and close to the building.

We really enjoyed our 3 night stay iroom was clean breakfast was great the only problem was we couldn’t use the pool because the air was out in the room and the heat index was 106 so a glass room with a pool inside and no ac was insanely hot

EV charger is slow but free

The room was not very clean, particularly the bathroom. The floor and shower had someone else’s hair left behind. The beds were old and uncomfortable. You could feel and hear the springs with every movement.

We were greeted at the room with a pile of toe nail clippings between the beds. Pulled back the sheets to see hair and yellow stains. Pubic hairs in the bathroom. I told the front desk who said there was nothing they could do because there were no housekeepers there, and the hotel was sold out. So she did offer to vacuum the rug. I asked for clean bedding and she said there was no one to put them on. I said I would do it. So I stripped both beds and changed the bedding including the filthy mattress covers myself. In the morning they were out milk for breakfast. The staff did seem nice, they were just overwhelmed because the hotel was sold out. Maxwell at the front desk told me several people had complained of dirty rooms recently. Do not recommend. Will never stay here again. They did offer me a discount, waiting to see if it goes through.

Spotless.rooms, friendly staff, convenient location to the interstate.

AC was too loud. Carpet feels wet. Bed was a little dusty.

Bathroom was dirty Urine on toliet and sink was not cleaned

We checked into the room once we got in we found that the pillow cases were filthy. Like they had just been flipped over and reused. There were obvious toddler handprints all over the mirror which shows that they don't clean everything. And lastly there was not even a single roll of toilet paper in the bathroom. We had to go to the front desk and wait because the front desk representative was not at the desk (don't know where he was). Would only stay here again if it was my only choice in the area.

Bathroom was filthy with hair and grime.

El baño muy sucio

Clean room Staff friendly and efficient

Carpet was filthy and wet . Room smelled like a wet dog

First room we checked into A/C did not work. But the staff did move us to an upgraded room

Too much road noise

The bed was very, very squeaky, every time yiu sat on it or moved during the night it made a noise!!! The breakfast could of had more options!!!!

AC was too loud. Carpet feels wet. Bed was a little dusty.

Hotel is right off the highway, close to Buc-ee’s and the room was very spacious. Breakfast was fine with your standard staples. Front desk staff were very friendly and helpful.

Ac was loud. Road noise loud. Shades didn’t black out.

Units facing Hiway 327 (even numbers) get constant noise from heavy truck traffic. Units facing to the rear (odd numbers) might be better. Nothing but fast food in immediate vicinity. If you go into Florence (15 minutes ) many good food options.

Clean and comfortable Noisy traffic all night

Tv and room phone not working in reserved room. Had to be moved to another room. Second room had no working phone and poor internet service in room. One of two main elevators were not working and second elevator experienced problems during final morning of stay.

There was only one issue, but it was a big one: There is a spotlight on the grounds shining directly into the room. There are curtains the consistency of cheesecloth. There were thicker shade curtains, but after checking for many minutes, no way actually pull them. There was no track, these appear to have never meant to be used. This issue, having bright light shining directly into the room you are trying to sleep in at night, is so big that it really over shadowed all the good. I cannot stress enough that you must be able to mitigate external light sources in the room. To do otherwise is to render it basically unusuable. The first floor has shade curtains to keep headlights out, but upper floors can just ...pound sand I guess? Everything else? 5 stars. With this issue? 1 star. At a certain point you actually have to do it all right or not at all.

Check in was at 3pm, we arrived At 6pm and room was not ready. Had to wait an additional 45mins for room to be cleaned and prepared.

The staff was wonderful

Hotel is right off the highway, close to Buc-ee’s and the room was very spacious. Breakfast was fine with your standard staples. Front desk staff were very friendly and helpful.

This is the third time we’ve come at night and had to wait for someone to come to the front desk. After a long drive, people don’t really want to be standing around waiting to be checked in. Also, there was no body wash in the shower. I didn’t bring any because we know they have it in the showers. The beds have also been super squeaky. This isn’t our first time staying so we know what to expect but this trip has not been the best.

Great room. Great staff. Booked as an emergency room when 50 miles away on road. Hotels.com and this IHG property get kudos for their assistance.

Very much appreciate front desk, they were kind and amenable.

We had reservations for check-in @3. We arrived at 5:50. Waited in line to check in and our room was not ready. No apology. Asked to wait 15 minutes. Went to Buc-ees and returned 35 minutes lates. Told room still not ready. The 2 clerks were rude and unapologetic. I was DONE! It had been a long day and the purples hair and tall lady were not helpful! They finally found us a room. Also breakfast room poorly stocked. We had to wait 30 minutes for eggs! PS: NO SMILES OR PLEASANTRIES ANYWHERE 😔 We won’t be returning.

Clean room Staff friendly and efficient

NO SOUTHERN CHARM/NO CUSTOMER SERVICE - BAD/RUDE! Stayed at this hotel 4 times over the last two years. This hotel gets worse every time. Tried to call the hotel directly and they don’t pick up. Booked directly on my phone from a rest stop with my booking app. Very easy using Expedia! Upon arrival, desk staff clerk was very grouchy. She mentioned that I was using a third party booking company so I would not get the same service and that I have to pay $100 hold on my credit card - which I didn’t want to do since I prepaid & had a very long trip ahead with another hotel stay with a lot of travel expenses. She took $5 on my card. She said pool was closed when I mentioned that I wanted to swim at 7:30 PM. She said the pool wouldn’t be open until 10 AM, not good! Room was on the first floor with a view of the parking lot with a construction crane *right next to the window.* At 7:40 AM the truck’s loud motor started up with loud beeping. It sounded like a bomb going off & it scared the heck away out of me. I was in a deep sleep since I had a long drive the previous day, plus another 10 hours that day. The front desk clerk ran away immediately when I went to complain.

The staff while trying to check in was horrible. Waited over 30 minutes for someone to show up at the front desk and then she was rude and unapologetic

The breakfast was great and parking plentiful. Close to the highway (& Bucee's!).

The place is a nice clean stop along I95. The rooms in the front are more prone to road noise compared to the back of the hotel.

Great location

No food places around other than fastfood

Hotel is right off the highway, close to Buc-ee’s and the room was very spacious. Breakfast was fine with your standard staples. Front desk staff were very friendly and helpful.

Units facing Hiway 327 (even numbers) get constant noise from heavy truck traffic. Units facing to the rear (odd numbers) might be better. Nothing but fast food in immediate vicinity. If you go into Florence (15 minutes ) many good food options.

Very convenient location off I-95

The location is great. Close and accessible to I-95. The parking lot is well lit and seems to be safe. It is a good value.

Nice property, nice outdoor area, and less than a mile from Buccees!!!

Very clean hotel in a developing area so not much foodwise nearby except fast food chains. Which was ok as they were all fairly new and clean. Would definiteky stay again.

At breakfast, Miss Joann went out of her way to cater to my dietary needs. She was the pleasant final note to our stay, and the reason we'll be returning.

As always love Holiday Inn Express.... breakfast yummy!

Did the job well. We were there for just the night. My only concern was the breakfast… I don’t expect 5 star food, but the selections were nothing special and at 8:30 the grits were low and like cement. There were little wrapped danish that were quite stale. The coffee was very good. Overall score on the buffet would be a 2.5.

Great stay, complimentary breakfast was delicious and the service was fantastic.

Room was clean, staff was courteous and breakfast was great !

Nice property, convenient to I -95. Not much nearby for dining. Absolutely horrible experience at breakfast. Went to breakfast at 815, hours are until 930. There were only a few omelets left and some gravy. No other hot food! I notified the staff. Very slow reaction. I over heard another guest ask and the answer was it will be about 15 minutes. Unacceptable Holiday Inn!

Breakfast was good the first morning. Run by an experienced staff member. Remainder mornings the staff member had no experience on preparing food items. Most items were cold.

The free breakfast was horrible. Staff was not attentive. Everything else was fine.

Great accommodations. Staff was very friendly. Breakfast was hot and delicious.

Great stay! Breakfast was very good!!!