Is parking available at the property?

Yes, free self-parking is available on-site.

What type of breakfast is offered?

A complimentary full breakfast is served daily from 6 AM to 9 AM.

What are the check-in and check-out times?

Check-in is at 4:00 PM and check-out is at 11:00 AM. Early or late check-in/check-out may be available upon request, but additional charges may apply.

What accessibility features are available for guests with disabilities?

The property offers limited wheelchair accessibility, including elevators and step-free entrances. Accessible facilities are available in public areas and some guest rooms.

Where is the property located in relation to key landmarks?

The hotel is located in Hummelstown, within a 10-minute drive of Giant Center and Hershey's Chocolate World. It is approximately 2.9 miles from Hersheypark Stadium and 3 miles from Hersheypark.

Does the property have a swimming pool?

Yes, there is an indoor pool available. Pool access is from 8:00 AM to 10:00 PM.

What are the policies for guests staying with children?

Up to 3 children aged 18 years and younger can stay free when occupying the parent or guardian's room using existing bedding.

Best Western Chocolate Inn at the Park

What guests think

At Best Western Chocolate Inn at the Park, travellers highlight a convenient base for Hershey attractions and shopping, generally friendly service, and a simple free breakfast, while also noting dated facilities, mixed upkeep, and occasional maintenance problems like slow elevators.

Location is a recurring strong point, with easy drives to Hersheypark, the Giant Center, restaurants, and stores, and a quiet, tucked-away setting with resident ducks. Cleanliness and room conditions vary: several guests found rooms comfortable, but others reported worn decor, humidity, weak air conditioning, small bathrooms, and inconsistent housekeeping. Breakfast draws frequent praise for variety, though hours end early and items can run out. Expect a convenient stay with friendly staff in an aging building where experiences can vary by room and timing.

Facilities

Cleanliness

Rooms

Service

Location

Dining

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AI-generated summary based on recent guest reviews

Facilities

Facilities feel dated, with recurring elevator outages or very slow service and occasional keycard or entry door issues. The indoor pool is available but feedback varies, from enjoyable to too cold or temporarily closed.

Related guest reviews

10

Kimberly

Feb 9, 2024

·

Stayed 1 night

We love staying at this hotel but we're disappointed the pool was closed! We had 3 disappointed little boys. Other than that we love this hotel!

10

William

Sep 25, 2025

·

Stayed 1 night

Great proximity to Hershey Park. Very clean, nice staff. One issue- the elevator was VERY, VERY slow. Literally a 10 minute wait. We started using the stairs- to the 6th floor.

6

William

Jul 31, 2025

·

Stayed 4 nights

Excellent location. Comfortable room. Good breakfast. Only one elevator was working for 7 floors. It had been of service over a week…understand that things do break down but staff would not put a sign on it…so folks kept thinking it was being held up. Pool was excellent. Generally enjoyed the stay. One lane of entrance road is almost half covered in vegetation and needs to be cut back.

10

Debra

Jul 27, 2025

·

Stayed 2 nights

Personable. Lock on side door easy access with out a hotel card, unsafe. Pool did not need hotel card either.

10

Sabrina

Sep 28, 2024

·

Stayed 1 night

Only complaint was 1 elevator was out of service and there were tons of women in town for a conference. Very clean, pleasant staff, great breakfast!

10

Tina

Dec 1, 2024

·

Stayed 2 nights

Pool was too cold to swim. Front desk early am was not helpful. Told to come back for assistance after 7am

4

Stacy

Apr 30, 2025

·

Stayed 1 night

Elevators rarely worked, dirty pool, bathroom/shower extremely small, carpets dirty.

8

Tom

Nov 3, 2024

·

Stayed 2 nights

Hotel staff was lovely; very helpful. The elevator needed constant maintenance, and the room key card access was hit or miss. We had to go back down to the lobby desk for help a few times.

10

phillip

Oct 19, 2025

·

Stayed 2 nights

Our stay was great the place was great. Our room was awesome however, only one elevator worked. And would’ve liked to have had a microwave in our room

2

Sebastian

Jul 27, 2025

·

Stayed 2 nights

Hotel had an overall mildew smell and feel. The first room we were given we couldn’t get into because the door was broken…and the second room we were given felt and smelled like mildew and mold. Upon checkout, another couple told us that their bathroom ceiling was dripping water through the ceiling light. Room air conditioner was inadequate. Bathroom exhaust fan was not working properly. Refrigerator in room worked poorly. Only one of the two elevators was working. Overall, my family & I did not have a pleasant experience in this hotel. Do not recommend.

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Cleanliness

Cleanliness is inconsistent: while some guests found spaces clean, others reported dirty carpets, mildew odors, stained linens, and missed housekeeping.

Related guest reviews

4

Vincent

Oct 10, 2025

·

Stayed 3 nights

Property worn, carpets dirty, breakfast options limited, bed hard

6

Elaina

Jul 29, 2024

·

Stayed 3 nights

The staff was friendly and professional. The room was dusty, cobwebs and spiders in every corner and soiled spots in the linen.

6

Diana

May 30, 2025

·

Stayed 1 night

There was geese poop over the entire entrance. The door stop the bathroom was toilet paper stuffed in the wall. Dark, with paint chipping g. Trash was found in the drawers from prior guests. Very old and needs a lot of work.

6

Kimberlee

Sep 1, 2025

·

Stayed 2 nights

Hotel was overbooked. The room I was given was dirty. It was remedied, but took a while. It was ok along the cleanliness scale. Rooms could be cleaner. It is a convient, ok location if you are wanting a cheaper option.

2

Jen

Jul 13, 2025

·

Stayed 1 night

Blood stain on the comforter

6

Kimberly

Oct 19, 2025

·

Stayed 2 nights

carpets were very dirty

6

Abby

Sep 6, 2025

·

Stayed 2 nights

Overall average visit except the cleanliness could definitely be better. Dusty tables and lamps, shower drain was clogged, very outdated building. Poor pillows and pilled sheets. Employees were pleasant and helpful. I wasn’t thrilled with the lock on my rooms door and the door would get stuck open. Also, outside doors say they are locked but they are not which is a safety issue

2

Deborah

Sep 21, 2025

·

Stayed 2 nights

The whole property is old and unfurnished. After paying $350/night I was appalled At how dingy and dirty it was. Our toilet would not flush and the staff said that it couldn’t be fixed since the maintenance man doesn’t work weekends! We were forced to use the toilet in the lobby since there were no vacant rooms to Chang to

4

Neil

Aug 20, 2025

·

Stayed 2 nights

Our stay was not so great. Therugs in the hallway were old and dirty. The house keeper didnt show up to clean our room and we didn't get any bath towel. When we finally did go to the front desk to let them know our room wasn't clean and that we needed towels, we did not even get an apology from the lady at the front desk. We will never stay their again

4

Joseph

Oct 15, 2024

·

Stayed 2 nights

Room layout was nice, however the room was rundown and dirty. Candy found on the floor/under the beds. Shower bathroom dirty, used bandages in bathtub. Stains on the sheets and walls. Possibly lotion…. Room was dusty and smelled of mildew/mold.

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Rooms

Rooms are dated with small bathrooms and fixtures that sometimes underperform, such as low flow or noisy showers and weak air conditioning. Comfort varies; some slept well, while others found mattresses firm and Wi Fi unreliable.

Related guest reviews

6

Judith

Jul 7, 2024

·

Stayed 3 nights

Room furniture was old and banged up. Couch saggy. Bed was comfortable. BA appeared to have mold at outside edge of tub.

8

Yvan

Nov 4, 2025

·

Stayed 1 night

Personnel ok. Room clean but very outdated This old hôtel is realy overdue for a complète update

6

Dennis

Jul 27, 2025

·

Stayed 1 night

All was good but very warm soon as you walk in the hotel. Went to room and as low as you put the AC down it was not cool enough. Vert uncomfortably sleeping.

6

Eileen

Apr 7, 2025

·

Stayed 2 nights

No king bed? Seriously? ok, if we must do 2 small beds, at least make sure they are COMFORTABLE!

8

Susanne

Sep 27, 2025

·

Stayed 1 night

Stayed for a night. Staff was friendly and room was clean. The room itself was a bit humid but the AC helped. Parts of the room/hotel in general were quite dated (old toilet, a little peeling in bathtub, carpets a little grungy) but everything was clean to the best it can be cleaned. Breakfast had a nice variety. Fine for a one night stay.

6

Tim

Dec 31, 2024

·

Stayed 1 night

Dated hotel but clean. Good breakfast. Lousy wi-fi

6

kathy

Oct 3, 2024

·

Stayed 1 night

Great location Rooms were dated. Bathroom was tiny and ugly

6

traci

Aug 29, 2025

·

Stayed 3 nights

We were given a room with a running toilet. After we were in our room for almost an house we went to dinner. We got the receptionist that the toilet was running. She texted maintenance while we were there. Whenwe csme back she told us it was fixed. It was not. We brought it up again and we got a room switched. Our shower was horrible. It always was making a weird aound. We had to turn the shower head off then back on to get the water to stop making the sounds. It also would only despense super hot water which was terrible for my kids 9 and 11

6

April

Jul 21, 2025

·

Stayed 2 nights

The hotel was clean, there was a nice selection for the free breakfast, and the staff was very nice. We struggled to get comfortable in the beds. I ended up sleeping in the chair with a pillow in front of the desk. If you struggle with your own aches and pains the beds could be an issue for you. I would recommend this place as long as you don’t need a particular type of mattress.

4

Patricia

Aug 26, 2025

·

Stayed 2 nights

I had a hard time find hotel gps took us to the outlet parking lot we saw the hotel but didn’t no how to enter till we went out the back side of outlet and saw a small sign make it bigger so people can see it Room was good but toilet sits too low to the floor and I felt like I was sitting on the floor I have a bad knee and can’t hardly bend my leg so it was very hard for me to sit on it without help from my husband also couldn’t close the curtains they only go so far I don’t like the light to come in at night when trying to sleep please fix these . Bed was too hard and pillows were way to soft felt like I was just sleeping with head on bed that’s why I always bring ours other then that hotel was very nice

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Service

Staff are frequently described as friendly and helpful. However, guests report occasional slow check in and brusque behavior from breakfast staff.

Related guest reviews

10

Bruce

Nov 17, 2024

·

Stayed 1 night

Great service, the lady working the front desk was very inviting! Will definitely keep in mind in the future!

4

Melissa

Jun 30, 2025

·

Stayed 2 nights

I felt sorry for the staff. They were doing their best with little to no support. The hotel was old and in disrepair. Our key card never worked and we had to get a desk manager to let us in every time we came back. Then the management key stopped working, so we literally had to “ break in” to our own room using the key card between the door and the jam. They couldn’t get the maintenance man to fix the lock because he doesn’t work on weekends? Could have been a much nicer stay- if the property was run better. The staff was lovely, but not the best accommodations.

6

Bruce

Oct 6, 2025

·

Stayed 1 night

We had to wait 10 minutes to get checked in at 4 PM. Only one staff member working Reception Desk and she was on the phone assisting customer making reservations.

8

Randy

May 2, 2025

·

Stayed 3 nights

Staff was friendly and helpful!

8

Susanne

Sep 27, 2025

·

Stayed 1 night

Stayed for a night. Staff was friendly and room was clean. The room itself was a bit humid but the AC helped. Parts of the room/hotel in general were quite dated (old toilet, a little peeling in bathtub, carpets a little grungy) but everything was clean to the best it can be cleaned. Breakfast had a nice variety. Fine for a one night stay.

10

Diana

Sep 28, 2025

·

Stayed 1 night

The staff were friendly and helpful, guests were quiet. The hotel is tucked back from the main road so it has a nice vibe. We were greeted by a deer and ducks upon arrival. Check in and check out were fast, no issues. The room was clean and comfy. They're were plenty of vending machines (didn't use them but it's nice to have the option). 24 hour coffee bar and free buffet breakfast. The location is near shopping and restaurants, which was helpful because the hotel doesn't have a restaurant. We stayed one night for a concert at Hershey Park. If we're in the area again, we would certainly stay there again ( though i might see if there are rooms with couches for watching tv comfortably)

4

Amanda

Oct 26, 2025

·

Stayed 1 night

Was there for a quick stay. The front desk staff was friendly. However breakfast was over very quickly and the breakfast staff was extremely rude as my kids were trying to eat breakfast.

10

Daniel

Sep 22, 2025

·

Stayed 1 night

We loved our stay!!! The hotel was extremely clean. Beds were very comfortable. Staff was very friendly and helpful. Thank you for the great place to stay 😊

8

Tom

Nov 3, 2024

·

Stayed 2 nights

Hotel staff was lovely; very helpful. The elevator needed constant maintenance, and the room key card access was hit or miss. We had to go back down to the lobby desk for help a few times.

10

Brian

Aug 11, 2025

·

Stayed 2 nights

Great stay and close to the park. Only person not so friendly is the woman at the breakfast area

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Location

Very convenient for Hersheypark, the Giant Center, and nearby dining and shopping, yet the property sits back from the road and feels quiet. A small pond with ducks is a noted perk for families.

Related guest reviews

8

Rebecca

Apr 21, 2025

·

Stayed 1 night

The location of this property is great for Hershey Park visitors. The hotel is in need of an update but it close to dining and shopping and a quick ride to the park. The ducks are a bonus.

10

Lorimar

Jul 25, 2025

·

Stayed 2 nights

Very nice and comfortable, liked the location very close to the Hershey Park. The surroundings had a supermarket, dining options and a TJMaxx for last minute needs.

8

Michael

Sep 22, 2025

·

Stayed 1 night

Stayed here after a day at Hershey Park. Great location with good food offerings.

8

Natasha

Aug 31, 2025

·

Stayed 2 nights

Would stay again. It’s so close to Hershey Park / Chocolate World, about 5 minute drive. They also have ducks hanging around the hotel that you can feed for .50 cents they sell in the lobby. Restaurants are all around. Overall good location.

10

Ellen

Aug 5, 2024

·

Stayed 1 night

Location and convenience

10

Diana

Sep 28, 2025

·

Stayed 1 night

The staff were friendly and helpful, guests were quiet. The hotel is tucked back from the main road so it has a nice vibe. We were greeted by a deer and ducks upon arrival. Check in and check out were fast, no issues. The room was clean and comfy. They're were plenty of vending machines (didn't use them but it's nice to have the option). 24 hour coffee bar and free buffet breakfast. The location is near shopping and restaurants, which was helpful because the hotel doesn't have a restaurant. We stayed one night for a concert at Hershey Park. If we're in the area again, we would certainly stay there again ( though i might see if there are rooms with couches for watching tv comfortably)

10

Dana

Jul 18, 2024

·

Stayed 1 night

Close drive to all Hershey attractions. Clean, nice pool, and great breakfast. Woukd definitely stay again.

10

Kenneth

Apr 28, 2024

·

Stayed 1 night

Very close to the Giant Center.

8

PRANAY

Jan 5, 2026

·

Stayed 1 night

Very close to Hershey Lodge, Hershey Hospital, and nice convenient eating eating locations. Hotel is good for one or two nights simple stay if you’re not expecting a lot so clean water is hot amenities in their room decent. Our service and desktop is good. It’s a comfortable room for the price and for the location.

8

Trevor

Jul 25, 2024

·

Stayed 2 nights

The property is very dated, but you can tell they cleaned everyday. We went to go to Hershey Park and it was perfect for that. It was only a short 5 minute drive. Ubers were fairly easy to come by so that was a plus. The breakfast was convenient and free so another plus. The staff was very courteous and helpful. Perfect for a quick stay at Hershey.

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AI-generated summary based on recent guest reviews

Dining

Complimentary breakfast is commonly praised for solid choices. Downsides include early closing times, items running out near the end, and occasional rude interactions in the breakfast area.

Related guest reviews

6

sherry

Jun 4, 2025

·

Stayed 1 night

Breakfast not remarkable at all and employee pretty grumpy

10

DAVID

Oct 26, 2025

·

Stayed 2 nights

Fresh breakfast, plenty of parking.

10

Michael

Aug 21, 2024

·

Stayed 3 nights

The breakfast was excellent with good options.

4

Kathleen

Oct 2, 2024

·

Stayed 1 night

Usually breakfast is 7-10 not 6-9

10

Eileen

Jun 19, 2024

·

Stayed 2 nights

Great place not super fancy but clean and a great breakfast in am.

4

Norman

Aug 4, 2025

·

Stayed 1 night

The staff was rude when you presented them with an issue. Our door for our room stuck so badly that I couldn't physically open it myself from the hall side. My husband had to. When he told the front desk about the issue, they pretty much ignored him. Breakfast is only served until 9 AM on the weekends. We have never been to a hotel that doesn't extend breakfast hours for the weekend. It was 9:15 when we went downstairs assuming we could still get breakfast and the staff member that was cleaning up rudely let my husband know that he needs to get out of bed earlier, breakfast is only served until 9:00. She could have at least offer us a muffin for the price we paid to stay there. The hotel is very outdated. The beds are more like trampolines. The hallways and elevators could definitely be cleaner. The bathroom in our room was clean, so that was appreciated. We stayed at a Marriot the night before in Carlisle that was MUCH nicer, with friendlier staff, and paid $30 less. We will never stay at this hotel again!

6

Mike

Oct 20, 2025

·

Stayed 2 nights

Room was average, it was clean enough. Staff was very nice and helpful . No complaints at all with the staff . Front desk was superb. What was so disappointing was the breakfast. They say from 6am to 9 am. I arrived at 830 am and there was 1 sausage link.(YES 1) so I asked if any more was going to be getting served and I got a big NO. Basically all they had left was scrambled eggs and they were a 1 out of a 1 - 10. Breakfast was one of the main reasons i chose this hotel. I am a type 1 diabetic so breakfast is very important . But overall there is nothing great about this place. For 560$ for 2 nights is absolutely absurd so overpriced. Only because Jordan Davis had a concert on Friday night. Many more better places in the same area.

8

Barbara

Jun 30, 2024

·

Stayed 1 night

I like to list what’s available for breakfast. Breakfast included plays a big part in my decision on where I stay. Coffee-was decent! Juice, tea, milk. Scrambled eggs and sausage. Cereal, fruit, yogurt, toast, bagels, breakfast danish. There’s also a waffle and pancake makers. Breakfast was decent with options. I will stay here again because of the breakfast.

6

Yvette

Aug 1, 2025

·

Stayed 1 night

Clean but dated A/C in room was not the best at all Breakfast hours could be longer

10

Brian

Aug 11, 2025

·

Stayed 2 nights

Great stay and close to the park. Only person not so friendly is the woman at the breakfast area

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AI-generated summary based on recent guest reviews

Su	Mo	Tu	We	Th	Fr	Sa
				1	2	3
4	5	6	7 $253	8 $227	9 $288	10 $343
11 $98	12 $94	13 $94	14 $90	15 $112	16 $168	17 $150
18 $98	19 $102	20 $102	21 $101	22 $102	23 $171	24 $171
25 $98	26 $102	27 $101	28	29 $102	30 $159	31 $153

Su	Mo	Tu	We	Th	Fr	Sa
1 $93	2 $95	3	4 $98	5	6 $143	7 $144
8 $93	9 $98	10 $98	11 $98	12 $103	13 $143	14 $142
15 $93	16 $98	17 $98	18 $98	19 $98	20 $134	21 $131
22 $95	23 $98	24 $98	25 $98	26 $103	27 $143	28 $143
29 $98	30 $102

Best Western Chocolate Inn at the Park

About this property

Location

Room options

Family Room, Multiple Beds (1 Queen and 2 Double Beds)

Standard Room, 2 Queen Beds (Shower Only)

Standard Room, 1 Double Bed, Accessible, Bathtub

Standard Room, 2 Queen Beds (With Single Sofabed)

Standard Room, 1 Queen Bed (With Sofabed)

Standard Room, 2 Queen Beds

Standard Room, 1 Double Bed, Accessible

Guest reviews of Best Western Chocolate Inn at the Park

What guests think

Property Policies

Check-in instructions

Good to know

FAQs about Best Western Chocolate Inn at the Park

Prices for upcoming dates