Name: Holiday Inn Express Hotel & Suites Suffolk by IHG
Address: 1018 Centerbrooke Lane, Suffolk, Virginia, United States of America, Suffolk, Virginia, US
Price range: $89–$214 per night
Rating: 8.55

What guests think

At Holiday Inn Express Hotel & Suites Suffolk by IHG, recent reviews describe a generally comfortable stay, but opinions diverge on cleanliness, maintenance, and breakfast reliability, producing an overall positive yet uneven experience.

Service is frequently praised for courteous, accommodating staff and smooth problem resolution, though there are isolated reports of absent front desk coverage and lax key card security. Breakfast draws many compliments, but recurring issues include a broken pancake machine, slow replenishment, and early closing at 9 a.m. Rooms are often spacious and comfortable, yet some guests encounter loud bathroom fans, inconsistent water pressure, occasional AC or window problems, intermittent noise, and periods when the pool is closed. Expect a practical stay with helpful staff, while double-checking amenities and room condition.

Facilities

Cleanliness

Rooms

Service

Location

Dining

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AI-generated summary based on recent guest reviews

Facilities

Multiple reviews report the pool being closed or small. Some guests cite parking challenges or dark lighting in the lot.

Related guest reviews

6

MIsty

Mar 25, 2025

·

Stayed 1 night

We arrived at night and the parking lot is very dark, needs more lightning.

8

Alexander

Aug 8, 2023

·

Stayed 1 night

Very nice hotel, clean and smelled nice. Small outdoor pool for the kids. Breakfast was ok.

8

Johnathan

Mar 9, 2023

·

Stayed 2 nights

Parking was an issue

4

Summer

Aug 23, 2023

·

Stayed 3 nights

Other than the staff who were nice for the most part, this place needs upgrading badly. Found hair in the bacon. Mold in the AC and smelled, poop juice around the base of the toilet. Beds are uncomfortable, left with severe back pain. Pool was decent. Lastly the electrical trucks that took up all the parking spaces in the back and having men sit in the truck and watch you in the pool is not a great feeling

2

Queenie

Jul 5, 2025

·

Stayed 1 night

The pool was unavailable. I received a voicemail from management regarding it. The hotel staff at the front desk was never available. Regardless of the time of day, they were never there. The cooking and cleaning crew was perfect ONLY!!!

4

Garry

Jun 30, 2024

·

Stayed 1 night

People hanging out side like its a club or something

10

James

Dec 19, 2024

·

Stayed 1 night

Easy access to the lobby.

8

Korina

May 31, 2025

·

Stayed 3 nights

The pancake maker was broken for breakfast. And the pool wasn’t open. Otherwise good.

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AI-generated summary based on recent guest reviews

Cleanliness

Many guests found the property very clean, but feedback is mixed overall. Recurring issues include dirty hallways or floors, missed bathroom cleaning, stained linens, and a few reports of roaches.

Related guest reviews

6

Zina

Mar 25, 2025

·

Stayed 1 night

The shower was not properly cleaned. upon arrival there was hair stuck to the shower floor and shower walls. other than that the room was clean and no other complaints

10

Rachelle

Dec 25, 2025

·

Stayed 1 night

Very clean, comfortable and having breakfast made it great.

4

Amber

Oct 5, 2025

·

Stayed 1 night

Our Room was clean but the hallway and elevator floors were dirty. Muddy footprints and squished spiders. The AC in our room was not working so our room Was Hot. The plug was tripped out and The window would not close. Breakfast was mediocre. They had pancakes which my kids were excited about but the were out of regular syrup and only had “diet syrup” which of course didn’t taste good. The boiled eggs tasted like they had been frozen.

10

Paul

Sep 7, 2024

·

Stayed 1 night

The room was spotless and the bed was comfy.

10

Brandi

Jul 16, 2023

·

Stayed 1 night

Very clean

2

Jeanne

Jan 3, 2025

·

Stayed 3 nights

The room was dirty when we checked in. Requested another room. Staff was very accommodating but that room was worse than the first. There were brown dirt stains in the tub. We did not stay. Requested a refund but had to call the manager the next day. He refunded immediately and apologized for the experience.

6

Crystal

Mar 22, 2025

·

Stayed 1 night

Check in was ok. Floors in the room were absolutely disgusting. Has decent amenities but just not very clean. The Mexican restaurant next door was delicious. Glad we only stayed on night. Probably wouldn’t stay again.

8

Elizabeth

Nov 18, 2024

·

Stayed 1 night

Everything was good, front desk people were nice and friendly. Only thing I saw that was weird but not unusual was a roach in the bathroom in the middle of the night.

2

Katrina

May 12, 2024

·

Stayed 1 night

This place was horrible. The sheets on the bed smelled dirty, and the linen on the bed had a few dried up spots that look like blood drippings,the toilet backed up, and started to overflow, sewage smell in the main floor hallway, very low water pressure in the bathroom sink, the mini fridge was holding old stale water around the rubber seal door, the window allowed a draft to enter, due to poor maintenance upkeep, the carpet inside the hallway appeared dirty, and overall the inside is dated, the parking blacktop has oil spots, and the outside of the place needs a good pressure wash.

10

Jay

Dec 10, 2025

·

Stayed 1 night

Clean

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Rooms

Guests often describe rooms as spacious and comfortable. Recurring drawbacks include very loud bathroom fans, inconsistent water pressure, occasional AC or window or TV issues, and noise from hallways or outside.

Related guest reviews

10

Lawrence

May 13, 2025

·

Stayed 1 night

Check in and out was a breeze. My room was facing the parking lot so lots of headlights shining into the room. Breakfast was available, the pancake maker was out of order.

8

Janet

May 18, 2025

·

Stayed 2 nights

Room was clean, bed comfortable. Bathroom fan was NOISY and was connected to the light. Trash was not picked up daily. Breakfast was plentiful but mediocre.

6

Roshonda

Dec 3, 2024

·

Stayed 2 nights

The property was in a convenient area for my family. But we had a few concerns. The hot water in the shower cut off, the shower pressure was not good. The room door had a gap in it, the bed was comfortable but it squeaked. Breakfast ended at 9am (way too early). The staff was very friendly. For it to be Suffolk the surrounding areas had a lot of shopping options and food options. It also felt safe.

8

L

Jul 29, 2024

·

Stayed 4 nights

Per the manager William, the beds are new but they are higher than a normal bed so I could not get into the bed without help. I had to get a step stool to get in and out of bed. Very difficult for a 78 year old woman

8

Rudolf

Feb 11, 2025

·

Stayed 3 nights

The hotel was very accomodating for a midnight check in. Breakfast from 7-9 was problematic for us as we arrived after a 14-hour road trip and barely got up by 9AM. The biggest issue was the TV. The bottom half of the screen was distorted.

6

Christina

Nov 2, 2023

·

Stayed 1 night

Overall nice stay! However there was low water pressure in the bathroom. I also walked into my room to find that it was cold which I discovered the screen pried open slightly and the window was open. I closed the window and locked it. Left me a little uneasy.

8

Joan

Oct 12, 2024

·

Stayed 1 night

And in the bathroom was obnoxiously loud. I’ve never heard such a loud fan.

8

Stephen

Jul 20, 2025

·

Stayed 1 night

The room and facilites were great. Comy clean bed. Late at night there were some people yelling outside that i could hear and also there were some kids running the halls making a bunch of noise. Thats not the hotels fault.

4

Jerilee

Feb 20, 2023

·

Stayed 1 night

The bathroom light/fan was VERY noisy. We arrived at the hotel near midnight and used the bathroom in the dark so we didn't disturb our neighbors. The next morning, we were awakened by another room's bathroom fan. Additionally, the bathroom sing had a hole in the porcelain. Someone must have hit it very hard to break a hole in it. Even so, it should have been repaired. Finally, the room did not have a hair dryer. When my husband went to the front desk to request one, they told him our room number was listed as unoccupied. The hotel desk worker had to go to another unoccupied room to obtain a hair dryer. We were very surprised that there were no extra hair dryers in case one broke or went missing. Overall, we were disappointed in our stay.

8

Anthony

Jun 12, 2025

·

Stayed 1 night

Room was good size

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Service

Service is frequently praised as friendly, helpful, and accommodating, including smooth late check-ins and quick room changes. A few reviews mention absent front desk coverage, and one reports lax key card security.

Related guest reviews

10

Lyudmyla

Feb 8, 2025

·

Stayed 1 night

Very nice place and staff was great.

10

Stephanie

Mar 23, 2025

·

Stayed 3 nights

We were staying for my father’s funeral at no point was this mentioned to the staff. At every turn the staff was friendly, attentive and efficient. Duke at the front desk made check-in a breeze and had a great manner with children which was a welcome surprise for a mama wrangling 3 kids and weary from travel. If they ran out of something at breakfast at no time did I experience annoyance from the staff at being asked if more of a certain item was coming out. They simply said yes and refilled the empty items. The room was clean and provided what I needed to get a good nights sleep. Housekeeping was super friendly even leaving a note letting us know towels where in the dryer and would be sent to our room when done. I work in customer service so I know what it takes to provide excellent service. This hotel was a 10/10 the employees I encountered were top notch and I’d say again in a heartbeat.

10

Tamara

Feb 13, 2025

·

Stayed 2 nights

The staff was lovely!

10

Walter

Dec 11, 2024

·

Stayed 9 nights

Great customer service

2

Queenie

Jul 5, 2025

·

Stayed 1 night

The pool was unavailable. I received a voicemail from management regarding it. The hotel staff at the front desk was never available. Regardless of the time of day, they were never there. The cooking and cleaning crew was perfect ONLY!!!

10

William

Apr 23, 2025

·

Stayed 2 nights

Buffet breakfast very good. Staff very friendly and attended to our needs. Only problem was That our room door would not lock. They quickly moved us to another comparable Room while maintenance fixed the door lock. We got to stay in the new room which was a Upgrade.

10

Brandon

Jun 28, 2025

·

Stayed 1 night

We didn't arrive until 330am. Staff helped with a snafu in our reservation, and was very courteous with a late check out. Breakfast set up was very good. Room was comfortable. Price was very reasonable.

10

Harry

Nov 20, 2023

·

Stayed 1 night

The room and hotel exceeded my expectations. Mr. Duke was great!

4

Aaron

Sep 25, 2023

·

Stayed 3 nights

Several outlets and furniture items were broken. Floor was not clean at all, trash and dirt around bed. Door lock was intermittent and frequently needed new cards or “a special trick” to open. Staff often replaced keys or replaced lost keys without checking ID or asking names. For several people. You can literally walk in and say you lost your key card and they will give you access to any room you ask for.

10

Scott G.

Dec 10, 2023

·

Stayed 2 nights

The hotel exceeded expectations with its excellent staff, service, well-maintained rooms, and a delightful surprise with the breakfast. I plan to return when I'm back in town.

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Location

Location is convenient to the highway, restaurants, and shopping, with some noting a generally quiet setting. A few mention area noise at night; one notes dim parking-lot lighting.

Related guest reviews

6

MIsty

Mar 25, 2025

·

Stayed 1 night

We arrived at night and the parking lot is very dark, needs more lightning.

10

Shauntay

Jun 16, 2025

·

Stayed 3 nights

Great property….close to everything and breakfast was great.

6

Roshonda

Dec 3, 2024

·

Stayed 2 nights

The property was in a convenient area for my family. But we had a few concerns. The hot water in the shower cut off, the shower pressure was not good. The room door had a gap in it, the bed was comfortable but it squeaked. Breakfast ended at 9am (way too early). The staff was very friendly. For it to be Suffolk the surrounding areas had a lot of shopping options and food options. It also felt safe.

8

Lisa

Mar 3, 2025

·

Stayed 2 nights

I was glad to have several food options in walking distance, so convenient! The property was clean and comfortable. They could have done a little better on the breakfast each morning but it was satisfactory! Over all my stay was wonderful.

10

E Eugene

Jun 16, 2025

·

Stayed 1 night

Standard good quality HIE. Convenient to the highway. Included breakfast was unusually good.

10

Vida

Aug 28, 2023

·

Stayed 1 night

I recently had the opportunity to stay at the Holiday Inn in Suffolk, VA, and overall, it was a pleasant experience. The hotel's location was convenient for my travel plans. It was situated in a relatively quiet area, which allowed for a peaceful night's sleep.

8

Royal

May 13, 2025

·

Stayed 5 nights

The room was clean and large. The hotel is in a good location for restaurants, stores, freeway. The staff was friendly and helpful. The only issue is the breakfast. Several times they didn’t have scrambled eggs but the sign for it was out at 8:00 am. We had to ask several times if they were going to put more food out (a hour before breakfast was to end). The pancake maker was broken for our entire 6 day trip. The bagels were stale as well. Jonathan was very pleasant, helpful and did the best he could because the food had not been ordered in order for him to prepare it.

8

Micah

Jul 23, 2024

·

Stayed 1 night

Location was great, near highway and downtown area.

8

Keith

May 24, 2025

·

Stayed 2 nights

It’s location met my needs.

10

Daniel

Feb 13, 2023

·

Stayed 1 night

Location....easy in and out. Good food places nearby.

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AI-generated summary based on recent guest reviews

Dining

Complimentary breakfast receives many positive comments. However, repeated issues include a broken pancake machine, slow or incomplete replenishment, occasional mediocre items, and early closing at 9 a.m.

Related guest reviews

10

Shauntay

Jun 16, 2025

·

Stayed 3 nights

Great property….close to everything and breakfast was great.

10

Lawrence

May 13, 2025

·

Stayed 1 night

Check in and out was a breeze. My room was facing the parking lot so lots of headlights shining into the room. Breakfast was available, the pancake maker was out of order.

8

Janet

May 18, 2025

·

Stayed 2 nights

Room was clean, bed comfortable. Bathroom fan was NOISY and was connected to the light. Trash was not picked up daily. Breakfast was plentiful but mediocre.

6

Roshonda

Dec 3, 2024

·

Stayed 2 nights

The property was in a convenient area for my family. But we had a few concerns. The hot water in the shower cut off, the shower pressure was not good. The room door had a gap in it, the bed was comfortable but it squeaked. Breakfast ended at 9am (way too early). The staff was very friendly. For it to be Suffolk the surrounding areas had a lot of shopping options and food options. It also felt safe.

4

Amber

Oct 5, 2025

·

Stayed 1 night

Our Room was clean but the hallway and elevator floors were dirty. Muddy footprints and squished spiders. The AC in our room was not working so our room Was Hot. The plug was tripped out and The window would not close. Breakfast was mediocre. They had pancakes which my kids were excited about but the were out of regular syrup and only had “diet syrup” which of course didn’t taste good. The boiled eggs tasted like they had been frozen.

10

E Eugene

Jun 16, 2025

·

Stayed 1 night

Standard good quality HIE. Convenient to the highway. Included breakfast was unusually good.

10

William

Apr 23, 2025

·

Stayed 2 nights

Buffet breakfast very good. Staff very friendly and attended to our needs. Only problem was That our room door would not lock. They quickly moved us to another comparable Room while maintenance fixed the door lock. We got to stay in the new room which was a Upgrade.

10

Julia

Dec 23, 2025

·

Stayed 1 night

Breakfast was great

8

Royal

May 13, 2025

·

Stayed 5 nights

The room was clean and large. The hotel is in a good location for restaurants, stores, freeway. The staff was friendly and helpful. The only issue is the breakfast. Several times they didn’t have scrambled eggs but the sign for it was out at 8:00 am. We had to ask several times if they were going to put more food out (a hour before breakfast was to end). The pancake maker was broken for our entire 6 day trip. The bagels were stale as well. Jonathan was very pleasant, helpful and did the best he could because the food had not been ordered in order for him to prepare it.

10

Alyssa

May 20, 2025

·

Stayed 1 night

Breakfast was awesome nicehotel enjoyed it

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AI-generated summary based on recent guest reviews

Month	Average price
January	$90
February	$105
March	$101
April	$122
May	$128
June	$144
July	$143
August	$138
September	$161
October	$141
November	$113
December	$96

Su	Mo	Tu	We	Th	Fr	Sa
				1 $140	2 $164	3 $157
4 $136	5 $105	6 $109	7 $109	8 $103	9 $150	10 $146
11 $112	12 $115	13 $112	14 $112	15 $174	16 $214	17 $128
18 $106	19 $92	20 $108	21 $128	22 $107	23 $129	24 $134
25 $90	26 $96	27 $100	28 $89	29 $89	30 $93	31 $93

Holiday Inn Express Hotel & Suites Suffolk by IHG

Prices for Holiday Inn Express Hotel & Suites Suffolk by IHG

Monthly average prices

About this property

Location

Room options

Standard Room, 1 King Bed, Accessible (Mobility, Accessible Tub)

Suite, 1 Bedroom

Standard Room, 1 King Bed

Standard Room, 2 Queen Beds, Accessible (Mobility, Accessible Tub)

Standard Room

Standard Room, 2 Queen Beds

Suite, 1 King Bed

Standard Room, 1 King Bed (Extra Floor Space)

Guest reviews of Holiday Inn Express Hotel & Suites Suffolk by IHG

Who stays here?

What guests think

Property Policies

Check-in instructions

Good to know

Optional extras

FAQs about Holiday Inn Express Hotel & Suites Suffolk by IHG

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Prices for upcoming dates

Su	Mo	Tu	We	Th	Fr	Sa
		1	2	3	4	5
6	7	8	9	10	11	12
13	14	15	16	17	18	19
20 $123	21 $118	22 $110	23 $183	24 $146	25	26
27	28	29	30