Bear Creek Mountain Resort

I wanted to share my disappointment regarding my recent stay at Bear Creek Hotel this weekend. What was supposed to be a relaxing birthday getaway turned into a frustrating experience within the first few hours of arriving. Check-in itself was fine, but there was absolutely no explanation of the property, its amenities, or even basic information about the hotel. When guests are paying a resort fee, the least that can be done is to provide a brief overview of the property, point out where amenities are located, explain how to access the trails, and share some general information that would help guests enjoy their stay. Unfortunately, that was only the beginning of the disappointment. Less than three hours after checking in, I woke up from a nap to find beetles and flies in the room. I immediately called the front desk, and I was told someone would be sent up to the room, presumably maintenance, to address the issue. No one ever showed up. I did receive a follow-up call offering to move us to another room. However, the second room was even more disappointing. We lost the view and fireplace that were part of what made the original room appealing, and the overall experience was not what we had booked or anticipated. I understand that unexpected issues can happen at any hotel, but what matters is how those issues are handled. Between the lack of basic guest orientation, the insects in the room, the failure to send someone as promised, and being moved to a less desirable room,

Was not to level expected with some aspects… Ice machine looked disgusting & out of service. People in room above sounded like elephants doing jumping jacks into the evening. Bathroom & ‘closet’ space not quite as expected and glad was only one night stay for two. The housekeeping cart blocked my room door when I was trying to leave with my bags to check-out. But no idea where the staff was to move the cart. There was also a cot and another cleaning cart blocking main floor hallway of north tower - which guests are frequently walking through. Clean enough for one night stay. No water bottles but random spots in building had coffee and/or hot water that could have been better setup. Did not see meeting space or half the property due to weather/group events. Also did not have a great mountain view…

Wonderful hotel. Nestled away from any city with beautiful Mountain View’s. Bed was very hard, if you prefer otherwise I suggest you reconsider.

Very clean place and friendly staff

We had a great last minute getaway and really enjoyed our time there. We’ll be back!