Is parking available at the property?

Yes, free self-parking is available on-site.

What type of breakfast is offered and what are the serving hours?

A buffet breakfast is available daily from 7 AM to 11 AM for a fee of approximately USD 10.00 per person.

What are the standard check-in and check-out times?

Check-in is from 4:00 PM, and check-out is until 11:00 AM. Early check-in and late check-out may be available upon request and could incur additional charges.

Are airport shuttle services available?

Yes, a roundtrip airport shuttle is available for a surcharge of USD 75.00 per vehicle. This service is available 24 hours.

What accessibility features are available for guests with disabilities?

The property offers wheelchair-accessible registration desk, limited wheelchair accessibility, and assistive listening devices. Elevators are available for easy access to different floors.

Where is the property located in relation to key landmarks?

The hotel is located in Aurora, within a 5-minute drive of ThornCreek Winery and Atlas Cinemas Barrington 10. It is approximately 10.4 miles from MGM Northfield Park and 13.6 miles from Cuyahoga Valley National Park.

Does the property have a swimming pool?

Yes, there is an outdoor swimming pool available for guests to enjoy.

The Bertram Inn & Conf Ctr in Aurora

Average nightly price at The Bertram Inn & Conf Ctr Trademark Collection by Wyndham by month, last 12 months (USD)
Month	Average price
January	$111
February	$103
March	$129
April	$129
May	$137
June	$145
July	$154
August	$206
September	$162
October	$160
November	$154
December	$155

What guests think

At The Bertram Inn & Conf Ctr Trademark Collection by Wyndham, guests report clean spaces in a grand yet dated property, with some large rooms, aging decor, mixed service, and occasional maintenance issues or noise from weddings and the pool.

The gym and meeting spaces show wear, and pool use tied to events has occasionally led to late-night noise. Dining is inconsistent, with closures or limited hours and breakfast often unavailable, though some praise good food and free morning coffee or pastries. Rooms vary: some are spacious, but amenities like microwaves or fridges may be missing and lighting can be dim. Expect an older conference hotel with basic comforts and variable extras.

Facilities

Cleanliness

Rooms

Service

Location

Dining

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AI-generated summary based on recent guest reviews

Facilities

Facilities are dated; the gym and meeting areas feel worn, and pool use tied to events or lax hours has caused late-night noise, though some like the pool.

Related guest reviews

10

Wayne

Sep 1, 2024

·

Stayed 1 night

Most beautiful pool in the world birthday party for our 5 year old stayed a week every day is perfect here

8

Cindy

Aug 24, 2024

·

Stayed 5 nights

The service and food were excellent but the hotel was very dated & smelled of mildew. It was just purchased so hopefully the new owner will give it a refresh and update. The location and surrounding area are excellent. The hotel is large with a banquet area and game room which were nice to have.

8

Nigel

Nov 10, 2023

·

Stayed 2 nights

I thought it was good value all the furnishings and facilities were top notch only the TV gave me problems

4

Michael

Oct 29, 2024

·

Stayed 3 nights

The poor experience started when I called to let the hotel know I’d be checking in late. The staff person was abrupt. When I actually checked in the person was ambivalent and unfriendly. The facility does not seem like anything has been updated in over 30 years. It is very dated and worn. There were very few people in the hotel. Reminded me of “The Shining” movie. The rooms were not the cleanest and I did not have any cleaning service the 3 nights I was there. Run don’t walk from this property.

8

Claire E.

Oct 2, 2025

·

Stayed 1 night

The building overall was solid. The gym could be updated from the look which feels like late 80s and 90s. Overall a decent stay , if a bit overpriced for its amenities.

6

Nicole

Aug 17, 2025

·

Stayed 1 night

Need to adhere to closing pool when stated on the door. I was awakened at 2am by people being in the pool. Isn't the pool supposed to close at 11pm? Hotel needs a upgrade. Period. Mold in tub.

2

Daniel

Jun 29, 2025

·

Stayed 1 night

Very disappointed. We called the front desk because at 11:30pm a wedding party was blasting music at the pool and jumping in with clothes on. They were rude and said too bad the party has contracted to use the pool. The question remains why did you sell us a room that looks out onto the pool. Secondly the property advertised free breakfast. When I went for breakfast the dining area was for wedding party only. The front desk said again too bad they contracted. Facilities have not been updated in thirty years and mold in the bathtub. Drive a little further away for a better night sleep and less rude hosts.

6

todd

Jul 14, 2024

·

Stayed 2 nights

This was a disappointing experience for a Wyndham conference hotel. The meeting rooms are in disrepair and the restaurant/bar has odd hours, closing at 9 pm on a Saturday night. There is an odor in the hallways that is off-putting and the TV channel menu is counter-intuitive to anything I had seen before.

8

Judith

Jun 15, 2025

·

Stayed 1 night

No room service but a nice pool

2

Kelsey

Aug 23, 2024

·

Stayed 1 night

This was the grossest hotel I have ever stayed in. This place used to be the place when I was a kid, growing up in the area. But it looked like it hadn’t been updated since it was built. The lights were dim and some not working properly. The wallpaper was peeling off the walls and there was old food stuck on the walls. Very disappointing to see the place has gone down hill.

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AI-generated summary based on recent guest reviews

Cleanliness

Cleanliness feedback is mixed: many found rooms and common areas clean, but others cited mold, odors, peeling wallpaper, or missed housekeeping.

Related guest reviews

4

Daniel

Aug 31, 2025

·

Stayed 1 night

Dirty room, bathroom door handle didn’t work to open the door once shut so was stuck in bathroom for a period of time. Wallpaper coming off walls

8

Roberto

Aug 18, 2025

·

Stayed 1 night

Very welcoming, nice staff and clean.

6

Lu Ann

Oct 21, 2024

·

Stayed 1 night

The hotel is very outdated and smell of mold in most parts of the hotel. The pillows not good and bathroom, you could hear every flush. Not the best value for a one night stay.

8

Jamie

Aug 16, 2025

·

Stayed 1 night

It was a nice place to stay the night. Didn't get to take advantage or explore the options they offered since we only stayed the night after a concert in Cleveland. It was clean and the staff were very friendly.

6

shannon

Aug 18, 2024

·

Stayed 1 night

The door on side b does not lock which is concerning for a single traveler. There was mold in the bathroom and the tv would not shut off, so i needed to inplug it.

2

Daniel

Jun 29, 2025

·

Stayed 1 night

Very disappointed. We called the front desk because at 11:30pm a wedding party was blasting music at the pool and jumping in with clothes on. They were rude and said too bad the party has contracted to use the pool. The question remains why did you sell us a room that looks out onto the pool. Secondly the property advertised free breakfast. When I went for breakfast the dining area was for wedding party only. The front desk said again too bad they contracted. Facilities have not been updated in thirty years and mold in the bathtub. Drive a little further away for a better night sleep and less rude hosts.

10

Mary

Dec 15, 2024

·

Stayed 2 nights

Rooms are huge and clean, Friendly staff, great location.

8

Josh

Aug 27, 2025

·

Stayed 1 night

The property was clean and affordable. The rooms were nice but a bit dated for our taste. I say overall we were very satisfied with the location and that we would stay again.

10

Melvin

Oct 26, 2024

·

Stayed 1 night

My room was immaculate and well decorated. A great and comfortable stay.

6

Shaniece

Aug 21, 2025

·

Stayed 1 night

Property was clean, check-in was one of the fastest I’ve ever encountered and staff was professional. The building and decor is older (dated) so if you’re looking for a more modern stay this wouldn’t be it. They serve coffee and pastries in the morning, free of charge. Overall good experience if I had to stay here again I would.

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AI-generated summary based on recent guest reviews

Rooms

Rooms feel dated; some are very spacious, but lighting can be dark, bathtubs slippery or faulty, and amenities like microwaves or fridges are often missing.

Related guest reviews

8

Edward

Nov 22, 2024

·

Stayed 2 nights

The room was clean . We were surprised that maid service came in & made the bed ect. as this doesn't always happen nowdays . There was no microwave in the room and breakfast was not available on site .

8

Eric

May 30, 2025

·

Stayed 1 night

Very grand, rooms seemed dated

4

Tracy

Aug 16, 2025

·

Stayed 1 night

The staff was very nice. The beds were very uncomfortable and small. It was a double bed room as standard. The blankets were kind of scratchy. None of us slept well.

8

David

Oct 6, 2025

·

Stayed 1 night

Property is very nice, rooms are clean but rather dated. Bathtub was very slippery, wife slipped and would have hit her head on the tub if not for the shower curtain.

10

Jeremy

Nov 5, 2024

·

Stayed 3 nights

I stayed in a nice suite room that for some reason was the same price as a regular one, when I booked it. It was nice and quiet, and relaxing. My only issue was I was really hoping to take a bath, but I couldn't get the stopper to actually stay down, and it wouldn't fill the tub, so I had to throw away the bath products I brought with me. I probably could have called about it, but it felt too much like a first world problem to complain about. I just thought I'd warn bath enjoyers. Otherwise it was a clean and comfortable room, In fact I think I might come back and stay again someday. I felt like I was one of probably 3 guests in the whole hotel on Monday night, which to me is as good as it gets.

8

Sheila

Aug 19, 2025

·

Stayed 4 nights

The room did not have a microwave. The refrigerator was on the desk, limiting workspace.

8

Brandon

Aug 17, 2025

·

Stayed 2 nights

All around good stay room needs a mini fridge

10

Mary

Dec 15, 2024

·

Stayed 2 nights

Rooms are huge and clean, Friendly staff, great location.

8

Deborah

Sep 21, 2024

·

Stayed 1 night

I am sure this hotel was elegant in its day. And the room itself felt okay...perhaps a little worn...and a little too dark..with not many outlets for today's tech stuff. The air conditioning seemed difficult to manipulate. We were glad to have coffee available...would have been nice to just be able to have breakfast there..but not available. The staff were very kind, nice and helpful. It was very close to our wedding venue site so that was awesome.

8

Kelly

Sep 29, 2024

·

Stayed 2 nights

For the most part, my stay was good. My suite was large and good. The hotel is a little dated and dark in terms of ambient lighting. Dark rugs and curtains and low level lights. The room next to me on my second night must have been part of a wedding and came back around 11p and talked very loudly and laughed with a couple other people for about four hours. It was disruptive but I chose to deal with it and not call the front desk to complain.

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AI-generated summary based on recent guest reviews

Service

Service is mixed: several mention friendly, professional staff and quick resolutions, while others report unfriendly front-desk interactions, delayed check-in, and infrequent housekeeping schedules.

Related guest reviews

8

Roberto

Aug 18, 2025

·

Stayed 1 night

Very welcoming, nice staff and clean.

8

Mary

Jun 13, 2023

·

Stayed 2 nights

Room was very cold-the staff changed are room quickly-was disappointed that the restaurant was not open till late-did not have a vehicle-was hoping to eat breakfast/lunch there. Would be a plus to have some sort of dining available-especially for breakfast! Staff was very courteous.

8

Jamie

Aug 16, 2025

·

Stayed 1 night

It was a nice place to stay the night. Didn't get to take advantage or explore the options they offered since we only stayed the night after a concert in Cleveland. It was clean and the staff were very friendly.

6

Elizabeth

Aug 11, 2025

·

Stayed 1 night

Our room was ok, I was expecting a microwave in our room. The air conditioner was outdated. I had to clean the balcony chairs myself. They gave me cleaner at the front desk. It should have been cleaned. They couldn't can it because housekeeping went home for the evening. I called down to tell them I was done with the cleaner and they told me to bring it down! For that price, I shouldn't have had to clean or take the cleaner to them. I really liked where our room was I was very quiet.

8

Linda

Jul 28, 2024

·

Stayed 6 nights

There was nothing wrong with the hotel. I was not aware of the cleaning every third day policy even after checking in. The parking lot was not a good view.

4

Michael

Oct 29, 2024

·

Stayed 3 nights

The poor experience started when I called to let the hotel know I’d be checking in late. The staff person was abrupt. When I actually checked in the person was ambivalent and unfriendly. The facility does not seem like anything has been updated in over 30 years. It is very dated and worn. There were very few people in the hotel. Reminded me of “The Shining” movie. The rooms were not the cleanest and I did not have any cleaning service the 3 nights I was there. Run don’t walk from this property.

2

Daniel

Jun 29, 2025

·

Stayed 1 night

Very disappointed. We called the front desk because at 11:30pm a wedding party was blasting music at the pool and jumping in with clothes on. They were rude and said too bad the party has contracted to use the pool. The question remains why did you sell us a room that looks out onto the pool. Secondly the property advertised free breakfast. When I went for breakfast the dining area was for wedding party only. The front desk said again too bad they contracted. Facilities have not been updated in thirty years and mold in the bathtub. Drive a little further away for a better night sleep and less rude hosts.

6

Jamie

Aug 18, 2025

·

Stayed 2 nights

Staff was friendly, and the room was clean. I requested maid service between days and never got it. Interior furnishings are dated, with a refrigerator sitting on top of what should have been the desk. The continental breakfast was worthless.

6

Shaniece

Aug 21, 2025

·

Stayed 1 night

Property was clean, check-in was one of the fastest I’ve ever encountered and staff was professional. The building and decor is older (dated) so if you’re looking for a more modern stay this wouldn’t be it. They serve coffee and pastries in the morning, free of charge. Overall good experience if I had to stay here again I would.

4

Kathleen

Aug 18, 2025

·

Stayed 1 night

Our room was not available at check in which was an already late 4:00. We were in town for a wedding and waited until almost 5:00 for our room to be available. The front desk staff was not friendly and I am sure that others were complaining about no check-in but maybe offer an apology or a drink voucher at the very least. Finally, the tub was receiving back-up overflow from who knows where and during the evening of our stay on August 16, water started streaming from the ceiling in the bathroom/vanity area, causing us to exit at 6:45 am.

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AI-generated summary based on recent guest reviews

Location

Location is convenient for local events and attractions, and some guests had quiet stays.

Related guest reviews

6

Elizabeth

Aug 11, 2025

·

Stayed 1 night

Our room was ok, I was expecting a microwave in our room. The air conditioner was outdated. I had to clean the balcony chairs myself. They gave me cleaner at the front desk. It should have been cleaned. They couldn't can it because housekeeping went home for the evening. I called down to tell them I was done with the cleaner and they told me to bring it down! For that price, I shouldn't have had to clean or take the cleaner to them. I really liked where our room was I was very quiet.

8

Cindy

Aug 24, 2024

·

Stayed 5 nights

The service and food were excellent but the hotel was very dated & smelled of mildew. It was just purchased so hopefully the new owner will give it a refresh and update. The location and surrounding area are excellent. The hotel is large with a banquet area and game room which were nice to have.

10

Jeremy

Nov 5, 2024

·

Stayed 3 nights

I stayed in a nice suite room that for some reason was the same price as a regular one, when I booked it. It was nice and quiet, and relaxing. My only issue was I was really hoping to take a bath, but I couldn't get the stopper to actually stay down, and it wouldn't fill the tub, so I had to throw away the bath products I brought with me. I probably could have called about it, but it felt too much like a first world problem to complain about. I just thought I'd warn bath enjoyers. Otherwise it was a clean and comfortable room, In fact I think I might come back and stay again someday. I felt like I was one of probably 3 guests in the whole hotel on Monday night, which to me is as good as it gets.

6

Jodi

Jul 21, 2025

·

Stayed 2 nights

Positives: Quiet and clean. Not sure at what price point actual bedding should be expected. This room was $180 plus tax. Two sheets and a light blanket were the “bedding”. The room was quiet both nights, I was surprised there was no coffee available in the mornings. My only negative is the lack of bedding.

10

Mary

Dec 15, 2024

·

Stayed 2 nights

Rooms are huge and clean, Friendly staff, great location.

8

Deborah

Sep 21, 2024

·

Stayed 1 night

I am sure this hotel was elegant in its day. And the room itself felt okay...perhaps a little worn...and a little too dark..with not many outlets for today's tech stuff. The air conditioning seemed difficult to manipulate. We were glad to have coffee available...would have been nice to just be able to have breakfast there..but not available. The staff were very kind, nice and helpful. It was very close to our wedding venue site so that was awesome.

8

Josh

Aug 27, 2025

·

Stayed 1 night

The property was clean and affordable. The rooms were nice but a bit dated for our taste. I say overall we were very satisfied with the location and that we would stay again.

8

Julie

Jul 25, 2024

·

Stayed 1 night

The hotel was probably high end years ago. It was reasonably priced, clean and as pictured. The water pressure is low but I enjoyed our stay. Overall I’d recommend. We stayed for one night while we saw a baseball game.

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AI-generated summary based on recent guest reviews

Dining

Dining is inconsistent, with restaurant/bar closures or limited hours and breakfast frequently unavailable; when open, food and drinks earn praise, and some mornings offer free coffee and pastries.

Related guest reviews

8

Edward

Nov 22, 2024

·

Stayed 2 nights

The room was clean . We were surprised that maid service came in & made the bed ect. as this doesn't always happen nowdays . There was no microwave in the room and breakfast was not available on site .

8

Mary

Jun 13, 2023

·

Stayed 2 nights

Room was very cold-the staff changed are room quickly-was disappointed that the restaurant was not open till late-did not have a vehicle-was hoping to eat breakfast/lunch there. Would be a plus to have some sort of dining available-especially for breakfast! Staff was very courteous.

8

Scott

Jul 5, 2024

·

Stayed 3 nights

A little dated but nice. The casual restaurant in the hotel was the best part. Good food and drinks and walk back to your room.

8

Cindy

Aug 24, 2024

·

Stayed 5 nights

The service and food were excellent but the hotel was very dated & smelled of mildew. It was just purchased so hopefully the new owner will give it a refresh and update. The location and surrounding area are excellent. The hotel is large with a banquet area and game room which were nice to have.

6

Joy

Oct 19, 2025

·

Stayed 2 nights

The room was clean but the furniture was old and somewhat soiled. I was very surprised that the restaurant was closed when I checked in on a Sunday. No continental breakfast as advertised. Front desk employees were kind.

6

Jodi

Jul 21, 2025

·

Stayed 2 nights

Positives: Quiet and clean. Not sure at what price point actual bedding should be expected. This room was $180 plus tax. Two sheets and a light blanket were the “bedding”. The room was quiet both nights, I was surprised there was no coffee available in the mornings. My only negative is the lack of bedding.

2

Daniel

Jun 29, 2025

·

Stayed 1 night

Very disappointed. We called the front desk because at 11:30pm a wedding party was blasting music at the pool and jumping in with clothes on. They were rude and said too bad the party has contracted to use the pool. The question remains why did you sell us a room that looks out onto the pool. Secondly the property advertised free breakfast. When I went for breakfast the dining area was for wedding party only. The front desk said again too bad they contracted. Facilities have not been updated in thirty years and mold in the bathtub. Drive a little further away for a better night sleep and less rude hosts.

6

todd

Jul 14, 2024

·

Stayed 2 nights

This was a disappointing experience for a Wyndham conference hotel. The meeting rooms are in disrepair and the restaurant/bar has odd hours, closing at 9 pm on a Saturday night. There is an odor in the hallways that is off-putting and the TV channel menu is counter-intuitive to anything I had seen before.

8

Judith

Jun 15, 2025

·

Stayed 1 night

No room service but a nice pool

6

Shaniece

Aug 21, 2025

·

Stayed 1 night

Property was clean, check-in was one of the fastest I’ve ever encountered and staff was professional. The building and decor is older (dated) so if you’re looking for a more modern stay this wouldn’t be it. They serve coffee and pastries in the morning, free of charge. Overall good experience if I had to stay here again I would.

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AI-generated summary based on recent guest reviews

Su	Mo	Tu	We	Th	Fr	Sa
				1 $143	2 $139	3 $120
4 $121	5 $121	6 $121	7 $121	8 $139	9 $139	10 $139
11 $120	12 $121	13 $121	14 $126	15 $139	16 $139	17 $139
18 $121	19 $112	20 $121	21 $121	22 $139	23 $139	24 $143
25 $112	26 $121	27 $121	28 $119	29 $135	30 $129	31 $132

The Bertram Inn & Conf Ctr Trademark Collection by Wyndham

Prices for The Bertram Inn & Conf Ctr Trademark Collection by Wyndham

Monthly average prices

About this property

Location

Room options

Deluxe Suite, 1 King Bed

Superior Suite, 1 King Bed

Room, 1 King Bed

Suite, Multiple Beds

Room, 2 Double Beds, Accessible

Suite, Multiple Beds, Accessible

Room, 1 King Bed, Accessible

Suite, 2 Double Beds

Suite, 1 Queen Bed

Room, 2 Double Beds

Room, Multiple Beds

Guest reviews of The Bertram Inn & Conf Ctr Trademark Collection by Wyndham

Who stays here?

What guests think

Property Policies

Check-in instructions

Security deposit

Good to know

Optional extras

FAQs about The Bertram Inn & Conf Ctr Trademark Collection by Wyndham

Prices for upcoming dates

Su	Mo	Tu	We	Th	Fr	Sa
		1	2	3	4	5
6	7	8	9	10	11	12
13	14	15	16	17	18	19
20	21	22	23	24	25	26
27	28	29 $116	30 $116