Comfort Suites Clayton - Garner

The property overall is old an outdated. It has an old carpet smell. Batroom covered in hair. The bedding is stained and dirty. The courtains are dirty. Air conditioner smells bad. The breakfast was the only reason for which I gave it 2 stars.

Pool was very clean.

###DONT BOOK HERE I booked a room so could go swimming, upon check in I found out the pool was closed for repairs. I told desk staff the pool was the reason I booked. I asked for room to be canceled and they refused. I never checked in, accepted a key I ended up booking at the Fairfield so I could swim. The Comfort Suites is refusing to refund my $160 Expedia said nothing they can do WOW $160 for a room I was never in and a pool I never got to swim in. Shame on you Comfort Suites

Hotel a bit old and outdated could stand to be uodated

Staff was pleasant and friendly, the hotel was in good condition mostly, it’s an old property but satisfactory

Cops across the street - cops at the entrance. Pool was closed. Kids were very disappointed. Room smelled like mildew

The property is old and not updated or maintained well, the bathroom tile grout and pipes work but look like it needs to have a “deep clean”. The pool - “maintenance was almost finished but it needed to be painted” even though there was no evidence of work recently being done on it. That was disappointing when you are looking forward to using the pool.

Some of the towels were worn out and had yellow stains on it. The tissue box in room was empty, had to go down to the front desk to get a box. There were no hand sanitizer in any of the dispensers in the lobby/ hallways, they simply said they ran out.

Breakfast good. Pool nice. Room nice.

Good hotel, very convienant, quiet, a little old, needs some updates.

Stacy was sweet and accommodating. The housekeepers never changed our sheets, nor did they give us clean towels unless we asked for them and they didn’t take out our trash.

The property overall is old an outdated. It has an old carpet smell. Batroom covered in hair. The bedding is stained and dirty. The courtains are dirty. Air conditioner smells bad. The breakfast was the only reason for which I gave it 2 stars.

Initially, checking in staff was pleasant and very professional. However, the hotel had an older, a stale kind of oder by my arrival. The hand sanitizer station at the elevated doors were gross. They have not been clean. Didn’t try to see if there was any sanitizer in it because it just didn’t look like it was sanitized itself. Once I entered my room. I immediately saw white stains clearly on the couch. The room have been clean, but apparently no one saw the stains therefore did not clean them. The sofa did not look like it was clean enough to even sit on. I did however take my own cleaning materials and clean the stain off the sofa just because I did not want to look at it during my entire stay I was in town for a funeral so I was already stressed and did not need any additional stressors. The walls in the room were all scuffed up and dirty everywhere I looked it is was like a child just walked up and down the walls. It was scuffed up and dirty as were some of the walls in the hallway the nightstand lamps, one on each side for each double bed did not work at all so lighting in the room was challenging once again. I had no time to be dealing with the hotel about all of these inconveniences so I did not bother at the time. I just made it work for me and my family. I did not participate in the complementary breakfast as the hotel’s order did not make it appetizing and considering all of the things that were going on in my room I just had no desire to eat anything . Do not recom

Dirty sheets with crumbs in it

Room was clean and workers were very nice

Sheets on bed were dirty! Thank god i took my own

The sheets for the fold out couch were dirty. The mattress for the fold out couch was so disgusting that my son chose to sleep on the floor.

The room was notably old, the shower had cracks in the calk. The elevator smelt like weed. The beds were too small. The towels had holes in them, no body wash or soap to wash your body in the shower. The vents in the restroom had dust hanging out of them. The bathroom door didn’t lock, the remote for the tv didn’t work. Over all it was a really bad room for the money.

It was very clean

Hotel is dated and did not feel clean. We arrived to a room that was muggy and warm; the air conditioner did nothing to dehumidify or cool the room. Kudos to the maintenance guy who replaced the air conditioner quickly the next day. However, this location was still not comfortable, and we left early. Would not recommend. Oh, and the breakfast buffet was bland.

It was good. Bed was nice and comfortable. Room was overall clean.

The staff was great and the rooms are very clean. However the last 3 times I've stayed here the air conditioner in the room barely worked.

The room was large and very comfortable except for the overwhelming smell of cleaning solution

The location is very convenient for those who want to do some shopping. The rooms were spacious and check in was super easy.

The room was large and the building was quiet.

Beds were very comfy! Air conditioner was very loud.

It was okay, it smelled like smoke and pets. Nothing too bad or too good.

The Desk clerk, Stacy was exceptional. She was helpful, kind, and accommodating. The beds were comfortable. Breakfast was subpar. The waffle machine did not cook the waffles entirely and stuck horribly. The orange juice was sour. I am not a coffee snob and I don’t even go to Starbucks, but the coffee was horrid(undrinkable). There were 13 of us there for a funeral and half of us could not consistently get on Wi-Fi. We would stay there again because the location was very convenient to a friend’s house.

The area around the property is so busy that it's hard to go anywhere. Our air condotioner was about to die so it sounded like it was going to die all the time and made it hard to sleep, very hard to sleep. Next time we will stay in Smithfield for sure.

If you're needing to stay in Clayton, there aren't many choices. This hotel was where we stayed for my daughter's wedding (held in Clayton). The first room we were put into had a horrible smoke smell. The second one smelled better but felt damp and hot. We turned down the A/C and went to dinner. When we came back, the room had cooled but the AC was leaking and the carpet right by the unit was quite wet. The floors were dirty enough we were best of just wearing shoes all the time. Other family members were put into rooms that were filthy and had to receive second room placements. Again for them, the second room was better than the first but still not great. The service from the front desk was excellent. She was very responsive. If you NEED to stay at a hotel in Clayton, you will be okay. But you won't likely enjoy your room.

Everything was as expected; front desk staff, kitchen staff and housekeeping were better than expected--friendly and helpful.

Was given a room that was not cleaned and had to move rooms

I got a call at 3pm and I hadn’t even left from my home yet, wondering about my check-in and if I got to my room. Thought nothing of it at the time until when we got to the hotel we couldn’t get in our room. The great desk attendant came up, opened the door and SURPRISE! It’s bc someone was already in there! Turns out they have been having system issues ALL DAY and having to change people’s rooms but they couldn’t mark it in the system. Tip 1 for hotel, FIND A WAY TO MAKE NOTE OF THESE CHANGES!!! Tip 2 for hotel, PASS THAT INFORMATION ON TO THE NEXT EMPLOYEE!!! The desk clerk that was there at check-in was awesome and seemed to take it all in stride. Surprised the manager wasn’t more aware that this issue was ongoing. He did go upstairs to find out who was in “our” room since it wasn’t in the system that anybody else was to be there and they were sold out for the night.

Staff was great

I tried calling around 2pm several times but nobody answered. I wanted to see if we could check in 30 mins early. The front desk person said we never let people before 3pm. Nobody in the lobby. 1or 2 cars in the parking lot. Never had that happen before. Came back at 30 mins later, the front desk person was leaving and the incoming person was checking people. Terrible customer service by the first one.

Staff was excellent!!

Great Staff, very accomdating and Comfy bed!

Check-in with Stacy was perfect! She was friendly, pleasant and efficient. The lobby area is updated and clean and the freshly baked cookies were delicious. Our room was updated, clean and spacious. The bathroom is clean, albeit a bit dated. Waiting to see how our complimentary breakfast fares tomorrow!

The first room they put us in the sheets was dirty and bed not made properly. They moved us to another room per my request. The room smelled of mold. The front desk lady was very lazy and not helpful. We needed a toilet plunger and she said we needed to wait until 9am for house keeping to arrive. This was 7am. I went to Walmart to by a plunger so we could use the restroom.

Just your basic hotel. No frills. the morning staff were very friendly.

Affordable. Quiet. Close to many food options.

Is very convenience. We stayed for the weekend and no issues is good place for short travelers, safe and close to dinning and shopping

The location was very convenient and my stay was quiet and comfortable.

Very clean and very convenient right in the middle of Clayton.

Hotel was clean. Staff was courteous. There were many options for shopping and dining nearby.

Great location. Right off the main highway but still quiet.

The location is very convenient for those who want to do some shopping. The rooms were spacious and check in was super easy.

This Property was really nice and comfortable. It was close to many dining places and off in the back of the main road. it was kept very clean and the free breakfast was good. I would stay here again.

The location was PERFECT to the places i needed to go. I place stay there again in the future. The staff were curious and knowledgeable of the area. Over all a 10 star rating. Thank you very much.

The area around the property is so busy that it's hard to go anywhere. Our air condotioner was about to die so it sounded like it was going to die all the time and made it hard to sleep, very hard to sleep. Next time we will stay in Smithfield for sure.

The person that checked us in was very friendly. The breakfast was less than desirable. The tea selection was only Earl Grey and there was no decaffeinated coffee.

Night shift front staff had terrible attitudes, acted as if they hated to assist visitors. Limited breakfast items, ran out of coffee. Hotel was clean.

Front desk check and get services was extremely pleasant. When I got to the room it was nice clean, including the bathroom. Breakfast is next morning was good, might have been nice to have the option to add cheese to my eggs and syrup for waffles was almost totally out.Only had one bottle for everyone to share.

Easy check in. Room was nice. Breakfast was good. My only complaint was the A/C unit was very loud.

Pretty rubbish, run down hotel, really poor breakfast and dirty. Not good for the price.

Was a bug crawling on the night table when I woke up. I have a picture of it. I immediately closed all my bags so id not carry any home. The breakfast is horrible. You lie on the website you have breakfast from 6am to 10am. Next day after I stayed night next day arrived early for breakfast where they only had 3 muffins. A sorry waffle maker and horrible tasting coffee. So bad I went to Biscuitville for breakfast.

The breakfast was uneventful. The coffee was awful. And I really don’t eat breakfast. Just looking forward to a cup of coffee in the morning.

Hotel is dated and did not feel clean. We arrived to a room that was muggy and warm; the air conditioner did nothing to dehumidify or cool the room. Kudos to the maintenance guy who replaced the air conditioner quickly the next day. However, this location was still not comfortable, and we left early. Would not recommend. Oh, and the breakfast buffet was bland.

The Desk clerk, Stacy was exceptional. She was helpful, kind, and accommodating. The beds were comfortable. Breakfast was subpar. The waffle machine did not cook the waffles entirely and stuck horribly. The orange juice was sour. I am not a coffee snob and I don’t even go to Starbucks, but the coffee was horrid(undrinkable). There were 13 of us there for a funeral and half of us could not consistently get on Wi-Fi. We would stay there again because the location was very convenient to a friend’s house.

The breakfast could be better. And have a better selection.