The Ritz-Carlton Maui, Kapalua
$745
/ night
Avg. for October
Prices for The Ritz-Carlton Maui, Kapalua
Select dates to see prices and availability
$745
/ night
Avg. for October
Monthly average prices
Nightly prices at The Ritz-Carlton Maui, Kapalua average $713 in January, the cheapest month, and $1,163 in April, the most expensive, based on the last 12 months.
| Month | Average price |
|---|---|
| January | $713 |
| February | $1,107 |
| March | $947 |
| April | $1,163 |
| May | $1,010 |
| June | $833 |
| July | $860 |
| August | $845 |
| September | $855 |
| October | $745 |
| November | $754 |
| December | $848 |
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Oct · $745
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Most expensive: April (~$1,163)
Cheapest: January (~$713)
About this property
Relax at the full-service spa, where you can enjoy massages, body treatments, and facials. After practicing your swing on the golf course, you can dip into one of the 3 outdoor pools. Additional features at this Art Deco resort include conc...
Amenities
Relax at the full-service spa, where you can enjoy massages, body treatments, and facials. After practicing your swing on the golf course, you can dip into one of the 3 outdoor pools. Additional features at this Art Deco resort include concierge services, gift shops/newsstands, and a hair salon. Getting to the surf and sand is a breeze with the complimentary beach shuttle.
Business amenities
Featured amenities include a business center, express check-in, and express check-out. Planning an event in Kapalua? This resort has 199993 square feet (18580 square meters) of space consisting of conference space and meeting rooms.
Dining
Enjoy seafood at The Banyan Tree, one of the resort's 6 restaurants, or stay in and take advantage of the 24-hour room service. Snacks are also available at the coffee shop/cafe. Relax with a refreshing drink at the beach bar, the poolside bar, or one of 3 bars/lounges. Buffet breakfasts are served on weekdays from 6:30 AM to 10:30 AM and on weekends from 6:30 AM to 11 AM for a fee.
Rooms
Make yourself at home in one of the 463 air-conditioned rooms featuring espresso makers and Smart televisions. Your pillowtop bed comes with down comforters and Egyptian cotton sheets. Rooms have private furnished lanais. Cable programming along with DVD players are provided for your entertainment. Bathrooms with separate bathtubs and showers feature deep soaking bathtubs and rainfall showerheads.
Location
When you stay at The Ritz-Carlton Maui, Kapalua in Kapalua, you'll be by the ocean, within a 15-minute drive of Napili Bay and Whalers Village. This family-friendly resort is 7.8 mi (12.5 km) from Kaanapali Beach and 7.2 mi (11.6 km) from Black Rock.
What's nearby
Jean Michele Cousteau's Ambassadors of the Environment(0.1 miles)
Oneloa Beach(0.5 miles)
Makaluapuna Point(0.6 miles)
Kapalua Resort(0.8 miles)
D.T. Fleming Beach Park(0.9 miles)
Kapalua Coastal Trail(1.2 miles)
Napili Bay Beach(1.3 miles)
Kapalua Beach(1.4 miles)
Napili Bay(1.6 miles)
Kapalua Golf Club Plantation Course(1.7 miles)
The Plantation House Restaurant(1.7 miles)
Honolua Bay(1.8 miles)
Keonenui Beach(2.5 miles)
Ka'opala Beach(2.7 miles)
Kahana Beach(3.3 miles)
West Maui Airport (JHM)(3.9 miles)
Kahului Airport (OGG)(33.7 miles)
Parking
Restaurant
Business Center
Room Service
Valet Parking
Tour Desk
Location
1 Ritz Carlton Drive, Kapalua, Lahaina, Hawaii, United States of America
Jean Michele Cousteau's Ambassadors of the Environment (0.1 miles)
Oneloa Beach (0.5 miles)
Makaluapuna Point (0.6 miles)
Kapalua Resort (0.8 miles)
D.T. Fleming Beach Park (0.9 miles)
Kapalua Coastal Trail (1.2 miles)
Guest reviews of The Ritz-Carlton Maui, Kapalua
8.8
Fabulous
Based on 1,001 verified reviews
Who stays here?
Business
7%
Couple
58%
Family
28%
Group
4%
Solo
1%
What guests think
AI-generated summary based on recent guest reviews
Across many reviews, The Ritz-Carlton Maui, Kapalua is praised for its gorgeous, well-kept grounds, scenic setting, and especially warm, attentive staff, creating a peaceful, relaxing atmosphere with attractive pools and easy access to a beautiful nearby beach.
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What guests think
Across many reviews, The Ritz-Carlton Maui, Kapalua is praised for its gorgeous, well-kept grounds, scenic setting, and especially warm, attentive staff, creating a peaceful, relaxing atmosphere with attractive pools and easy access to a beautiful nearby beach.
A recurring drawback is cost: on-site dining and drinks are pricey, and valet-only parking and resort fees add significantly to the bill. Service is widely described as friendly, though multiple guests reported slow or inconsistent responses at the front desk, pool, beach, and housekeeping. Rooms vary from spacious and comfortable to dated, with some disappointment about ocean-view categories, limited evening dining, and the remote, windier location. Expect a beautiful, tranquil resort experience with standout hospitality, balanced by higher costs and a quieter, more secluded setting.
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AI-generated summary based on recent guest reviews
Facilities
Expansive, well-kept grounds with attractive pools, a scenic beach accessed by path or cart, and a generally appreciated spa and Club Lounge. Common drawbacks include valet-only parking with high fees, limited beach service, and occasional construction or equipment issues.
Related guest reviews
10
Brad S
Mar 25, 2025
·
Stayed 5 nights
Everything you needed is there on the property. The only thing I wish they had was a shuttle bus. Unless you have transportation, you have to take a taxi. Other than that the concierge the staff were great. I did miss having Poi at the luau.
Everything you needed is there on the property. The only thing I wish they had was a shuttle bus. Unless you have transportation, you have to take a taxi. Other than that the concierge the staff were great. I did miss having Poi at the luau.
10
Jennifer
Oct 8, 2025
·
Stayed 3 nights
Beautiful property and excellent customer service! Access to the Club Lounge is wonderful and highly recommend.
Beautiful property and excellent customer service! Access to the Club Lounge is wonderful and highly recommend.
8
Lisa
May 29, 2025
·
Stayed 4 nights
The resort was aesthetically pleasing. Our accommodation was exceptional. We occupied the Golf View Lani, which we thoroughly enjoyed, particularly appreciating the fire pit feature. The parking fees, which we were aware of beforehand, were exorbitant. In my opinion, the beach bar closed too early, especially considering it was the sole establishment that offered basic dining options. While there was a small convenience store available, it too ceased operations at 7pm. Overall, the resort was inconvenient and offered limited dining alternatives. Were it not for the Ritz designation and the considerable rate of one thousand dollars per night, my perspective would differ; however, that is the case, and I did incur that expense. Given the quality of what is provided in return for the cost, I will not be returning in the future.
The resort was aesthetically pleasing. Our accommodation was exceptional. We occupied the Golf View Lani, which we thoroughly enjoyed, particularly appreciating the fire pit feature. The parking fees, which we were aware of beforehand, were exorbitant. In my opinion, the beach bar closed too early, especially considering it was the sole establishment that offered basic dining options. While there was a small convenience store available, it too ceased operations at 7pm. Overall, the resort was inconvenient and offered limited dining alternatives. Were it not for the Ritz designation and the considerable rate of one thousand dollars per night, my perspective would differ; however, that is the case, and I did incur that expense. Given the quality of what is provided in return for the cost, I will not be returning in the future.
10
Andrea
Jul 9, 2024
·
Stayed 4 nights
We always love our stay! All the employees were amazing. 2 small areas of improvement..we had an electric car and there is currently one charge station that did not work. Luckily, we had enough charge to get back to airport. I also had a pretty good fall at the pool. We asked guest relations if there was any medical people on staff that could give us a second opinion on whether I needed stitches. They said yes and called her right away. Turns out she was security and couldn’t give us any medical advice. Just gave us some bandaids. Maybe a list of nearby urge t cares would be helpful to have on hand? All in all we had a fabulous time and look forward to returning.
We always love our stay! All the employees were amazing. 2 small areas of improvement..we had an electric car and there is currently one charge station that did not work. Luckily, we had enough charge to get back to airport. I also had a pretty good fall at the pool. We asked guest relations if there was any medical people on staff that could give us a second opinion on whether I needed stitches. They said yes and called her right away. Turns out she was security and couldn’t give us any medical advice. Just gave us some bandaids. Maybe a list of nearby urge t cares would be helpful to have on hand? All in all we had a fabulous time and look forward to returning.
2
Michael
Apr 11, 2023
·
The hotel was under construction. My room was surrounded by scaffolding. The walkway to the pool was closed. There were men working with drills and jack hammers working on the outside wall of our room. The shower was covered in Black Mold. The toilet had a sewer smell when it flushed. The room across the hall had sewer issues with guys working on it. The fridge froze everything g even on the lowest setting. There were used coffee pods that were never cleaned up from the previous guest. The elevator broke down and they routed us through a dirty service area to a back elevator. This was not at all what I expected from a Ritz Carlton.
The hotel was under construction. My room was surrounded by scaffolding. The walkway to the pool was closed. There were men working with drills and jack hammers working on the outside wall of our room. The shower was covered in Black Mold. The toilet had a sewer smell when it flushed. The room across the hall had sewer issues with guys working on it. The fridge froze everything g even on the lowest setting. There were used coffee pods that were never cleaned up from the previous guest. The elevator broke down and they routed us through a dirty service area to a back elevator. This was not at all what I expected from a Ritz Carlton.
8
Kristen M
Nov 9, 2024
·
Stayed 5 nights
This is a gorgeous property but it’s north and set back far from the beach. The original plan for the hotel site is a protected burial site.It explains why hotel is set back. One average with resort and parking fees and taxes it’s 100$ a night additional to the nightly cost. The drinks are 20-30$. Staff is friendly and rooms are spacious but the balcony and views of the beach are subpar for the price. Umbrella included but no beach food or drink service. The shuttle service only takes you within Kapalua you must drive or Uber everywhere else. The 2 beaches south of the hotel are more family friendly. Hotels there not as luxury but they are right ON the beach . Overall views are breathtaking for our first time to Maui but I probably would have stayed somewhere else knowing the micro climate and beach distance. We got a great deal through Expedia but unable to get Marriott points for the stay.
This is a gorgeous property but it’s north and set back far from the beach. The original plan for the hotel site is a protected burial site.It explains why hotel is set back. One average with resort and parking fees and taxes it’s 100$ a night additional to the nightly cost. The drinks are 20-30$. Staff is friendly and rooms are spacious but the balcony and views of the beach are subpar for the price. Umbrella included but no beach food or drink service. The shuttle service only takes you within Kapalua you must drive or Uber everywhere else. The 2 beaches south of the hotel are more family friendly. Hotels there not as luxury but they are right ON the beach . Overall views are breathtaking for our first time to Maui but I probably would have stayed somewhere else knowing the micro climate and beach distance. We got a great deal through Expedia but unable to get Marriott points for the stay.
10
Denise
Feb 22, 2025
·
Stayed 4 nights
Hotel is beautiful. Staff amazing. Our room was very clean. Loved being able to sit on patio and enjoy the grounds. Comfortable bed and linens, Negatives: Shower head did not have good pressure but the hand held did, No self parking and the charge is $65 a day for valet in and out.
Hotel is beautiful. Staff amazing. Our room was very clean. Loved being able to sit on patio and enjoy the grounds. Comfortable bed and linens, Negatives: Shower head did not have good pressure but the hand held did, No self parking and the charge is $65 a day for valet in and out.
10
Ray
Aug 22, 2025
·
Stayed 4 nights
Absolutely gorgeous property, amazing main lobby, love the pools, love the beach, love the room! Team is very nice and provided us with a bottle of champagne and snack tray for our honeymoon! Less dining options than some other resorts, but ate multiple times at the terrace and had great meals each time, and a bit cheaper than other dining options at competing resorts. Definitely felt like our money was well spent here, as oppose to another resort we stayed at in Wailea. Will remember for a long time and definitely recommend!
Absolutely gorgeous property, amazing main lobby, love the pools, love the beach, love the room! Team is very nice and provided us with a bottle of champagne and snack tray for our honeymoon! Less dining options than some other resorts, but ate multiple times at the terrace and had great meals each time, and a bit cheaper than other dining options at competing resorts. Definitely felt like our money was well spent here, as oppose to another resort we stayed at in Wailea. Will remember for a long time and definitely recommend!
10
Matthew
Jul 5, 2025
·
Stayed 6 nights
A little aged, but otherwise excellent resort for families with teenagers and toddlers. Their cabana and ocean beds rental were reasonable and convenient. Hotel restaurants are ok. Typical overly expensive and mediocre flavor; however, you have Plantantion House, Merriman, Sansei, and other Kaanapali/Lahaina restaurants to try. Also, nearby Honolua Store is perfect for more affordable dining and drink options.
A little aged, but otherwise excellent resort for families with teenagers and toddlers. Their cabana and ocean beds rental were reasonable and convenient. Hotel restaurants are ok. Typical overly expensive and mediocre flavor; however, you have Plantantion House, Merriman, Sansei, and other Kaanapali/Lahaina restaurants to try. Also, nearby Honolua Store is perfect for more affordable dining and drink options.
10
RODNEY WAYNE
Feb 17, 2024
·
Stayed 4 nights
Staff was fantastic and the fact the pool and hot tub were open 24 hours was fantastic
Staff was fantastic and the fact the pool and hot tub were open 24 hours was fantastic
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AI-generated summary based on recent guest reviews
Cleanliness
Many guests found the resort and rooms clean and well maintained, but cleanliness and upkeep are inconsistent. Reports include mold or musty odors, dirty dishes left, pests, and housekeeping that missed or delayed service.
Related guest reviews
8
Dianne
May 26, 2023
·
Stayed 5 nights
We had issues with housekeeping everyday! Had to call down for clean towels, glasses, etc every day!! Did not remove dirty glasses from the room! Not acceptable at a resort like this!!
We had issues with housekeeping everyday! Had to call down for clean towels, glasses, etc every day!! Did not remove dirty glasses from the room! Not acceptable at a resort like this!!
10
Gregory
Apr 30, 2025
·
Stayed 4 nights
Beautiful resort! Guest service was outstanding throughout the property and everything was clean and well-maintained. Margie at the front desk went out of her way to ensure we had an excellent stay and even helped us book our next trip. The only thing missing is a full service dining option for dinner. If you want something other than a limited menu/bar service meal (or the luau which occurs two times weekly), you have to leave the resort for dinner.
Beautiful resort! Guest service was outstanding throughout the property and everything was clean and well-maintained. Margie at the front desk went out of her way to ensure we had an excellent stay and even helped us book our next trip. The only thing missing is a full service dining option for dinner. If you want something other than a limited menu/bar service meal (or the luau which occurs two times weekly), you have to leave the resort for dinner.
10
Scott
Aug 6, 2024
·
Stayed 5 nights
The hotel is clean, luxurious and beautiful! The staff were always friendly and helpful. It was quiet, peaceful and well maintained. It was perfect.
The hotel is clean, luxurious and beautiful! The staff were always friendly and helpful. It was quiet, peaceful and well maintained. It was perfect.
2
Michael
Apr 11, 2023
·
The hotel was under construction. My room was surrounded by scaffolding. The walkway to the pool was closed. There were men working with drills and jack hammers working on the outside wall of our room. The shower was covered in Black Mold. The toilet had a sewer smell when it flushed. The room across the hall had sewer issues with guys working on it. The fridge froze everything g even on the lowest setting. There were used coffee pods that were never cleaned up from the previous guest. The elevator broke down and they routed us through a dirty service area to a back elevator. This was not at all what I expected from a Ritz Carlton.
The hotel was under construction. My room was surrounded by scaffolding. The walkway to the pool was closed. There were men working with drills and jack hammers working on the outside wall of our room. The shower was covered in Black Mold. The toilet had a sewer smell when it flushed. The room across the hall had sewer issues with guys working on it. The fridge froze everything g even on the lowest setting. There were used coffee pods that were never cleaned up from the previous guest. The elevator broke down and they routed us through a dirty service area to a back elevator. This was not at all what I expected from a Ritz Carlton.
8
JOHN
Jun 4, 2023
·
I enjoyed the property a lot, I think that some of the house cleaning staff needs to pay more attention to details. They offer free complamentry expresso, I opened the drawer so that the cleaning lady could see that it needed, to be refilled the coffe pods also 2 dirty coffee cups. The person closed the drawer without replacing the Kcups and left the cups dirty for 2 days. I had to call front desk to complain. Also had issue with a pool attendant, I asked him to bring 3 cups of water, He kept forgetting to bring the cups of water, I asked 3 times. After his shift he said tomorrow he would do better because that day he was lazy, that was his words.
I enjoyed the property a lot, I think that some of the house cleaning staff needs to pay more attention to details. They offer free complamentry expresso, I opened the drawer so that the cleaning lady could see that it needed, to be refilled the coffe pods also 2 dirty coffee cups. The person closed the drawer without replacing the Kcups and left the cups dirty for 2 days. I had to call front desk to complain. Also had issue with a pool attendant, I asked him to bring 3 cups of water, He kept forgetting to bring the cups of water, I asked 3 times. After his shift he said tomorrow he would do better because that day he was lazy, that was his words.
10
Denise
Feb 22, 2025
·
Stayed 4 nights
Hotel is beautiful. Staff amazing. Our room was very clean. Loved being able to sit on patio and enjoy the grounds. Comfortable bed and linens, Negatives: Shower head did not have good pressure but the hand held did, No self parking and the charge is $65 a day for valet in and out.
Hotel is beautiful. Staff amazing. Our room was very clean. Loved being able to sit on patio and enjoy the grounds. Comfortable bed and linens, Negatives: Shower head did not have good pressure but the hand held did, No self parking and the charge is $65 a day for valet in and out.
10
Todd J
Nov 15, 2024
·
Stayed 6 nights
Clean and nice place to stay
Clean and nice place to stay
2
PAYAM
Mar 26, 2023
·
Stayed 12 nights
Dirty. Cockroaches on the floor. Dirt/dust everywhere. Mould. HVAC duct blowing dust. Exposed electrical wires. Ongoing construction noise and nuisance. Entrances/exits blocked/closed. Low quality food, cocktails, service, etc. given skyrocketing prices. No free beach chairs and umbrellas. Limited extremely expensive number of chairs and umbrellas; $200/day. Reserved a suite with two beds in the bedroom. Received only one bed. Compensation of free breakfast and half of one night room rate did not even cover the difference of higher price of two beds I paid.
Dirty. Cockroaches on the floor. Dirt/dust everywhere. Mould. HVAC duct blowing dust. Exposed electrical wires. Ongoing construction noise and nuisance. Entrances/exits blocked/closed. Low quality food, cocktails, service, etc. given skyrocketing prices. No free beach chairs and umbrellas. Limited extremely expensive number of chairs and umbrellas; $200/day. Reserved a suite with two beds in the bedroom. Received only one bed. Compensation of free breakfast and half of one night room rate did not even cover the difference of higher price of two beds I paid.
8
Claudia
Aug 2, 2024
·
Stayed 6 nights
The service was great. Staff was friendly. Prime location. General cleanliness was poor. Rooms and generally areas can use more attention and cleaning.
The service was great. Staff was friendly. Prime location. General cleanliness was poor. Rooms and generally areas can use more attention and cleaning.
2
Brian
Jul 17, 2025
·
Stayed 5 nights
Horrible mold smell in our room and no urgency to address it. Will NEVER stay at a Ritz Carlton again
Horrible mold smell in our room and no urgency to address it. Will NEVER stay at a Ritz Carlton again
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AI-generated summary based on recent guest reviews
Rooms
Room experiences are mixed: several note spacious, comfortable accommodations and views, while others describe dated decor, uneven amenities, and ocean-view categories that feel partial. Some mention uncomfortable beds or AC issues.
Related guest reviews
8
Amy
Jul 29, 2025
·
Stayed 6 nights
The hotel rooms are dated and need renovation. Longer hours at the Burger Shack would be great. Extended hours in the Lounge area would be better. Spa should also extend hours as well.
The hotel rooms are dated and need renovation. Longer hours at the Burger Shack would be great. Extended hours in the Lounge area would be better. Spa should also extend hours as well.
10
Alexander
Jun 20, 2023
·
Stayed 4 nights
I mean, I could write an entire essay praising The Ritz in Maui! My partner and I just returned from a 5-day, 4-night stay at their property in Maui, and we were both in awe of everything! From the gorgeous property, to the views, to the valet staff, Joy greeting us the day we got in, to the rooms.... I can go on and on! Let me start by mentioning I Jorge, one of the valet attendants, who also welcomed us with a smile, took note of my partner's handicapped plaque, and was extremely helpful, kind, and courteous. Back to Joy again. When we got to The Ritz there was this beautiful lady snapping her fingers, with a huge smile on her face who saw us and literally welcomed us with open arms, and right away we knew we were going to love this place. After Joy guided us to the reception to check-in, which was super fast and easy, we looked out towards the beach and the views, WOW, just spectacular. The lounge area that looks out to the resorts various pools, grassy area, and to the beach left us breathless. Our king room was great as well, with a comfy bed, coffee maker, private mini fridge, two closets, balcony overlooking the golf course next door, with a view of the ocean, and a beautiful bathroom with double sinks, a standing shower, a nice sized tub, and private water closet. The pool area is just as gorgeous, with plenty of cabanas, lounge chairs, towel service, and wait staff for drink/food orders. I mean, like I said, I can go on and on, but you get my point.
I mean, I could write an entire essay praising The Ritz in Maui! My partner and I just returned from a 5-day, 4-night stay at their property in Maui, and we were both in awe of everything! From the gorgeous property, to the views, to the valet staff, Joy greeting us the day we got in, to the rooms.... I can go on and on! Let me start by mentioning I Jorge, one of the valet attendants, who also welcomed us with a smile, took note of my partner's handicapped plaque, and was extremely helpful, kind, and courteous. Back to Joy again. When we got to The Ritz there was this beautiful lady snapping her fingers, with a huge smile on her face who saw us and literally welcomed us with open arms, and right away we knew we were going to love this place. After Joy guided us to the reception to check-in, which was super fast and easy, we looked out towards the beach and the views, WOW, just spectacular. The lounge area that looks out to the resorts various pools, grassy area, and to the beach left us breathless. Our king room was great as well, with a comfy bed, coffee maker, private mini fridge, two closets, balcony overlooking the golf course next door, with a view of the ocean, and a beautiful bathroom with double sinks, a standing shower, a nice sized tub, and private water closet. The pool area is just as gorgeous, with plenty of cabanas, lounge chairs, towel service, and wait staff for drink/food orders. I mean, like I said, I can go on and on, but you get my point.
10
Kyle
Nov 10, 2024
·
Stayed 10 nights
The rooms are huge and very nice. The staff is attentive and friendly with overall great customer service. The pools are excellent with seating always available. We really enjoyed our stay here and will recommend this hotel to friends and family.
The rooms are huge and very nice. The staff is attentive and friendly with overall great customer service. The pools are excellent with seating always available. We really enjoyed our stay here and will recommend this hotel to friends and family.
8
John G
Feb 14, 2023
·
Stayed 4 nights
Beautiful grounds. Rooms were nicely done. Staff was friendly. Didn’t have the same level of service as I have had at similar properties in FL or CA. Was a little more isolated in this area of Maui and not as much of a beach as I was hoping for. But nice experience overall.
Beautiful grounds. Rooms were nicely done. Staff was friendly. Didn’t have the same level of service as I have had at similar properties in FL or CA. Was a little more isolated in this area of Maui and not as much of a beach as I was hoping for. But nice experience overall.
6
Eyal
Apr 20, 2024
·
Stayed 4 nights
Ocean view is definitely not an ocean view. Unless you are looking side ways. The bed and pillows are the worse ever. So uncomfortable.
Ocean view is definitely not an ocean view. Unless you are looking side ways. The bed and pillows are the worse ever. So uncomfortable.
8
Ragnar Fredrik
Sep 8, 2024
·
Stayed 6 nights
Beautiful location and well kept property. Nice room, with patio overlooking the garden. Small things here and there that needs to be in place for this to be a 5 star experience. Dirty glasses and coffee cups not cleaned, rattling noise in AC (although fixed after highlighted), pool service not attentive. As others have pointed out, $65 per day for parking, feels very steep even for Ritz.
Beautiful location and well kept property. Nice room, with patio overlooking the garden. Small things here and there that needs to be in place for this to be a 5 star experience. Dirty glasses and coffee cups not cleaned, rattling noise in AC (although fixed after highlighted), pool service not attentive. As others have pointed out, $65 per day for parking, feels very steep even for Ritz.
8
Glenn S
Feb 20, 2025
·
Stayed 4 nights
Very nice outdoor grounds Very poor food and beverage service in main lobby Paid up for peek a boo ocean view Didn’t sit too well Nice room In room coffeemaker good but way too loud Bathroom floor slip and fall hazard No exhaust fan and plastic toilet seat ng Older granite counters in bathroom Pool beverages only by staff service very poor idea for hot climate In adequate unhelpful staff Setting so relaxing and beautiful didn’t complain but for the price we paid Came upshort.
Very nice outdoor grounds Very poor food and beverage service in main lobby Paid up for peek a boo ocean view Didn’t sit too well Nice room In room coffeemaker good but way too loud Bathroom floor slip and fall hazard No exhaust fan and plastic toilet seat ng Older granite counters in bathroom Pool beverages only by staff service very poor idea for hot climate In adequate unhelpful staff Setting so relaxing and beautiful didn’t complain but for the price we paid Came upshort.
8
Kristen M
Nov 9, 2024
·
Stayed 5 nights
This is a gorgeous property but it’s north and set back far from the beach. The original plan for the hotel site is a protected burial site.It explains why hotel is set back. One average with resort and parking fees and taxes it’s 100$ a night additional to the nightly cost. The drinks are 20-30$. Staff is friendly and rooms are spacious but the balcony and views of the beach are subpar for the price. Umbrella included but no beach food or drink service. The shuttle service only takes you within Kapalua you must drive or Uber everywhere else. The 2 beaches south of the hotel are more family friendly. Hotels there not as luxury but they are right ON the beach . Overall views are breathtaking for our first time to Maui but I probably would have stayed somewhere else knowing the micro climate and beach distance. We got a great deal through Expedia but unable to get Marriott points for the stay.
This is a gorgeous property but it’s north and set back far from the beach. The original plan for the hotel site is a protected burial site.It explains why hotel is set back. One average with resort and parking fees and taxes it’s 100$ a night additional to the nightly cost. The drinks are 20-30$. Staff is friendly and rooms are spacious but the balcony and views of the beach are subpar for the price. Umbrella included but no beach food or drink service. The shuttle service only takes you within Kapalua you must drive or Uber everywhere else. The 2 beaches south of the hotel are more family friendly. Hotels there not as luxury but they are right ON the beach . Overall views are breathtaking for our first time to Maui but I probably would have stayed somewhere else knowing the micro climate and beach distance. We got a great deal through Expedia but unable to get Marriott points for the stay.
6
Barbara
Feb 8, 2025
·
Stayed 2 nights
Overpriced unless you are getting a large group deal. The room is small and no frills. The onsite restaurant Banyan Tree is ridiculously expensive and the food was not good. The area (Kapalua) is breathtaking though and there is lots of beautiful hikes around the resort. Next time we will stay in the area but not at the Ritz.
Overpriced unless you are getting a large group deal. The room is small and no frills. The onsite restaurant Banyan Tree is ridiculously expensive and the food was not good. The area (Kapalua) is breathtaking though and there is lots of beautiful hikes around the resort. Next time we will stay in the area but not at the Ritz.
10
John
Jun 11, 2024
·
Stayed 10 nights
Service is what you would expect from a Ritz Carlton property: top notch. The property itself is beautiful but the rooms are in need of updating/renovating.
Service is what you would expect from a Ritz Carlton property: top notch. The property itself is beautiful but the rooms are in need of updating/renovating.
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AI-generated summary based on recent guest reviews
Service
Service is frequently praised as warm, attentive, and memorable across departments. However, multiple reviews cite slow or inconsistent responses at check-in, at the pool and beach, housekeeping follow-through, and occasional miscommunication about room types or amenities.
Related guest reviews
10
David
Dec 27, 2022
·
Stayed 19,352 nights
Service from all the staff was exceptional.
Service from all the staff was exceptional.
8
Daniela
Aug 25, 2025
·
Stayed 4 nights
The property is beautiful and well maintained. The location is great with lots of activities around. However we were not impressed with the quality of service we received. House keeping never showed up for room cleaning unless we called to ask for service. There was only one restaurant we enjoyed the food at and that was Banyan. The lobby bar was ok but we didn’t really like the sushi , was not as fresh as expected. The front desk rarely had more than one person working so there was always a line for any inquiries and needs we had. Overall I wouldn’t stay again.
The property is beautiful and well maintained. The location is great with lots of activities around. However we were not impressed with the quality of service we received. House keeping never showed up for room cleaning unless we called to ask for service. There was only one restaurant we enjoyed the food at and that was Banyan. The lobby bar was ok but we didn’t really like the sushi , was not as fresh as expected. The front desk rarely had more than one person working so there was always a line for any inquiries and needs we had. Overall I wouldn’t stay again.
8
Randy
Jul 20, 2023
·
Stayed 6 nights
It seem under staff when it can to the bellhops and getting room services. Several times when calling the Valet for my vehicle it went un answer, same for other things like room services, bartenders at the pool and housekeeping. One of the elevators on my wing was down so it was a hassle for everyone to use the one available and overall it just gave it a bad look. Really didn’t like that there’s no other option for parking other than valet t $50/night. Communication with concierge was not good giving the wrong info, I asked about the beach chairs and umbrellas if you can reserved it I do in how much and she said they were free and didn’t need reservations but at the beach the staff informed me I had to reserve them and that they weren’t free. For the price overall I would definitely not recommend.
It seem under staff when it can to the bellhops and getting room services. Several times when calling the Valet for my vehicle it went un answer, same for other things like room services, bartenders at the pool and housekeeping. One of the elevators on my wing was down so it was a hassle for everyone to use the one available and overall it just gave it a bad look. Really didn’t like that there’s no other option for parking other than valet t $50/night. Communication with concierge was not good giving the wrong info, I asked about the beach chairs and umbrellas if you can reserved it I do in how much and she said they were free and didn’t need reservations but at the beach the staff informed me I had to reserve them and that they weren’t free. For the price overall I would definitely not recommend.
6
Vanessa
Dec 18, 2024
·
Stayed 5 nights
Upon arrival we were told our purchased room wasn’t available. That it is not guaranteed. Members of valet were not friendly. Our first time staying at a Ritz and was really looking forward to a grand experience and we were left disappointed at the overall experience and hospitality.
Upon arrival we were told our purchased room wasn’t available. That it is not guaranteed. Members of valet were not friendly. Our first time staying at a Ritz and was really looking forward to a grand experience and we were left disappointed at the overall experience and hospitality.
10
Todd Allen
Dec 2, 2024
·
Stayed 7 nights
Staff was amazing and friendly! Thanks to Lusi K and Susie for accommodating us to the ocean view room we had booked, we had an amazing experience! Check-in on 11/18/24 front desk staff was not helpful, and again thanks to staff the following morning, the issue was resolved and we were able to stay in the ocean view room we had booked. Thank you to the concierge staff for booking the appropriate adventures! Mahalo, Adelina and Todd Dana
Staff was amazing and friendly! Thanks to Lusi K and Susie for accommodating us to the ocean view room we had booked, we had an amazing experience! Check-in on 11/18/24 front desk staff was not helpful, and again thanks to staff the following morning, the issue was resolved and we were able to stay in the ocean view room we had booked. Thank you to the concierge staff for booking the appropriate adventures! Mahalo, Adelina and Todd Dana
10
Andrew
Aug 15, 2025
·
Stayed 1 night
The staff is very attentive and friendly.
The staff is very attentive and friendly.
10
John
Feb 17, 2025
·
Stayed 8 nights
My wife and I enjoyed every aspect of our vacation at the Ritz Carlton Kapalua. The employees were very attentive to all our needs and made us feel special.
My wife and I enjoyed every aspect of our vacation at the Ritz Carlton Kapalua. The employees were very attentive to all our needs and made us feel special.
10
Pilar
Aug 11, 2025
·
Stayed 4 nights
Beyond fantastic in so many ways! Marjorie st front desk. Tim at beach cabanas. Everyone was impeccable. Great experience.
Beyond fantastic in so many ways! Marjorie st front desk. Tim at beach cabanas. Everyone was impeccable. Great experience.
10
Robert
Mar 24, 2025
·
Stayed 4 nights
Gorgeous property. Nicest lobby lounge area and swimming pool I've ever been to. Staff is superb, and exactly what you'd expect from the Ritz.
Gorgeous property. Nicest lobby lounge area and swimming pool I've ever been to. Staff is superb, and exactly what you'd expect from the Ritz.
8
Matthew Robert
Apr 5, 2023
·
Stayed 2 nights
Honestly I was pretty surprised at how spotty the service was. Bell and valet folks were great, but check-in was a slow line, and it seemed like a lot of it was staff trying to upsell folks on club access. Also one morning my family went to the beach and the beach staff had no towels, they helplessly said they hadn’t arrived yet. Some guests made the quarter mile walk back to the hotel pool for towels but the staff didn’t just do that for everyone in general? Huh? A thousand bucks a night and you’re not going to make sure your guests have towels?
Honestly I was pretty surprised at how spotty the service was. Bell and valet folks were great, but check-in was a slow line, and it seemed like a lot of it was staff trying to upsell folks on club access. Also one morning my family went to the beach and the beach staff had no towels, they helplessly said they hadn’t arrived yet. Some guests made the quarter mile walk back to the hotel pool for towels but the staff didn’t just do that for everyone in general? Huh? A thousand bucks a night and you’re not going to make sure your guests have towels?
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AI-generated summary based on recent guest reviews
Location
Scenic Kapalua setting that is quiet and near trails, golf and a great beach, with some nearby dining. Many note it’s remote from much of Maui, windier, and requires a car or rides to get around.
Related guest reviews
8
Mariam
Jan 6, 2023
·
Stayed 19,362 nights
We enjoyed our 6 night stay very much. The staff was super friendly and attentive. Just be advised the hotel is pretty removed from the main areas of Maui. This made things quiet and peaceful but you definitely need a car to get around. We just usually walk alot to explore when we we are on vacation and sometimes we just want to grab simple, inexpensive meals so the location was a draw back for us. Also, the waves on the beach made it pretty treachorous. Not sure if it was just the time of year, but other beaches on the island were peaceful. Our daughter is a junior lifeguard and loved it, but I wouldn't have sent my 10 year old in the water at the beach. If you have small beach babies, this isn't the beach for you.
We enjoyed our 6 night stay very much. The staff was super friendly and attentive. Just be advised the hotel is pretty removed from the main areas of Maui. This made things quiet and peaceful but you definitely need a car to get around. We just usually walk alot to explore when we we are on vacation and sometimes we just want to grab simple, inexpensive meals so the location was a draw back for us. Also, the waves on the beach made it pretty treachorous. Not sure if it was just the time of year, but other beaches on the island were peaceful. Our daughter is a junior lifeguard and loved it, but I wouldn't have sent my 10 year old in the water at the beach. If you have small beach babies, this isn't the beach for you.
10
Kevin
Mar 16, 2025
·
Stayed 5 nights
Excellent place! Only draw back is location. Pretty far north and gets windier than down south
Excellent place! Only draw back is location. Pretty far north and gets windier than down south
10
sri
Apr 22, 2023
·
Stayed 7 nights
Good Stay--Nice Except its too far from rest of MAUI
Good Stay--Nice Except its too far from rest of MAUI
10
Julian Van
May 22, 2025
·
Stayed 6 nights
Superb dining at Banyan Tree and breakfasts! Fabulous pools and scenic beach. Well-situated for exploring and near many island tour options.
Superb dining at Banyan Tree and breakfasts! Fabulous pools and scenic beach. Well-situated for exploring and near many island tour options.
10
Christer
Jul 21, 2025
·
Stayed 7 nights
Great location! Nice beach! Plenty of excellent dining options nearby! Staff is helpful and knowledgeable!
Great location! Nice beach! Plenty of excellent dining options nearby! Staff is helpful and knowledgeable!
10
Keith
Feb 17, 2025
·
Stayed 3 nights
This is a beautiful spot just up from one of the best beaches on Maui.
This is a beautiful spot just up from one of the best beaches on Maui.
8
Kristen M
Nov 9, 2024
·
Stayed 5 nights
This is a gorgeous property but it’s north and set back far from the beach. The original plan for the hotel site is a protected burial site.It explains why hotel is set back. One average with resort and parking fees and taxes it’s 100$ a night additional to the nightly cost. The drinks are 20-30$. Staff is friendly and rooms are spacious but the balcony and views of the beach are subpar for the price. Umbrella included but no beach food or drink service. The shuttle service only takes you within Kapalua you must drive or Uber everywhere else. The 2 beaches south of the hotel are more family friendly. Hotels there not as luxury but they are right ON the beach . Overall views are breathtaking for our first time to Maui but I probably would have stayed somewhere else knowing the micro climate and beach distance. We got a great deal through Expedia but unable to get Marriott points for the stay.
This is a gorgeous property but it’s north and set back far from the beach. The original plan for the hotel site is a protected burial site.It explains why hotel is set back. One average with resort and parking fees and taxes it’s 100$ a night additional to the nightly cost. The drinks are 20-30$. Staff is friendly and rooms are spacious but the balcony and views of the beach are subpar for the price. Umbrella included but no beach food or drink service. The shuttle service only takes you within Kapalua you must drive or Uber everywhere else. The 2 beaches south of the hotel are more family friendly. Hotels there not as luxury but they are right ON the beach . Overall views are breathtaking for our first time to Maui but I probably would have stayed somewhere else knowing the micro climate and beach distance. We got a great deal through Expedia but unable to get Marriott points for the stay.
10
Lisa
Aug 6, 2024
·
Stayed 3 nights
Beautiful property in Maui!! The hour drive in from the airport at night is a bit daunting! With the darkness, rain and poor road visibility you must be careful. With that said it made it difficult to navigate finding the property. Once there it is well worth it!! The kindness of the staff is constant and they made our stay enjoyable. Their staff surprised hubby & I with a beautifully decorated 30th Wendy Anniversary display in our room!! Please note this side of the island does tend to have more rainy/windy/cloudy days that hubby hated at this resort. I on the other hand enjoyed every minute!!! Everything from the nightly live music, their strong mai tai’s, walk to Harvest church on Sunday to their private beach is top notch and gorgeous!! I highly recommend!!
Beautiful property in Maui!! The hour drive in from the airport at night is a bit daunting! With the darkness, rain and poor road visibility you must be careful. With that said it made it difficult to navigate finding the property. Once there it is well worth it!! The kindness of the staff is constant and they made our stay enjoyable. Their staff surprised hubby & I with a beautifully decorated 30th Wendy Anniversary display in our room!! Please note this side of the island does tend to have more rainy/windy/cloudy days that hubby hated at this resort. I on the other hand enjoyed every minute!!! Everything from the nightly live music, their strong mai tai’s, walk to Harvest church on Sunday to their private beach is top notch and gorgeous!! I highly recommend!!
10
Shoukun
Dec 23, 2024
·
Stayed 4 nights
I am super impressed and touched with the exceptional thoughtful services that provided by each of the staff I encountered and talked to. Gorgeous swimming pool, best location that was so convenient to explore the dragon teeth and beach, blowhole etc. Such a wonderful &beautiful place in Maui!
I am super impressed and touched with the exceptional thoughtful services that provided by each of the staff I encountered and talked to. Gorgeous swimming pool, best location that was so convenient to explore the dragon teeth and beach, blowhole etc. Such a wonderful &beautiful place in Maui!
6
james
Jul 25, 2023
·
Stayed 7 nights
The Ritz is located in an area that gets hit with high winds and a lot more rain than we expected. It’s also pretty remote and residential. The pool was nice. The beach was a decent walk down the hill and nicer beaches were further away.
The Ritz is located in an area that gets hit with high winds and a lot more rain than we expected. It’s also pretty remote and residential. The pool was nice. The beach was a decent walk down the hill and nicer beaches were further away.
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AI-generated summary based on recent guest reviews
Dining
Dining quality ranges from excellent breakfasts and meals at Banyan Tree or the terrace to mediocre options; menus can feel limited, especially in the evening. Prices are consistently high for food and drinks.
Related guest reviews
10
Jack
Apr 14, 2025
·
Stayed 7 nights
Beautiful tropical environment exceptionally maintained. Dining options didn't vary much and were overpriced for value. Warm vs. hot dishes, very small portions. Very friendly staff.
Beautiful tropical environment exceptionally maintained. Dining options didn't vary much and were overpriced for value. Warm vs. hot dishes, very small portions. Very friendly staff.
8
Lisa
May 29, 2025
·
Stayed 4 nights
The resort was aesthetically pleasing. Our accommodation was exceptional. We occupied the Golf View Lani, which we thoroughly enjoyed, particularly appreciating the fire pit feature. The parking fees, which we were aware of beforehand, were exorbitant. In my opinion, the beach bar closed too early, especially considering it was the sole establishment that offered basic dining options. While there was a small convenience store available, it too ceased operations at 7pm. Overall, the resort was inconvenient and offered limited dining alternatives. Were it not for the Ritz designation and the considerable rate of one thousand dollars per night, my perspective would differ; however, that is the case, and I did incur that expense. Given the quality of what is provided in return for the cost, I will not be returning in the future.
The resort was aesthetically pleasing. Our accommodation was exceptional. We occupied the Golf View Lani, which we thoroughly enjoyed, particularly appreciating the fire pit feature. The parking fees, which we were aware of beforehand, were exorbitant. In my opinion, the beach bar closed too early, especially considering it was the sole establishment that offered basic dining options. While there was a small convenience store available, it too ceased operations at 7pm. Overall, the resort was inconvenient and offered limited dining alternatives. Were it not for the Ritz designation and the considerable rate of one thousand dollars per night, my perspective would differ; however, that is the case, and I did incur that expense. Given the quality of what is provided in return for the cost, I will not be returning in the future.
8
Peter Leland
Dec 10, 2022
·
Stayed 5 nights
Beautiful property, clean and friendly. Ridiculously expensive with a lot of hidden or unexpected charges such as a $40/day "Resort Fee" and a tax on that resort fee, also a "Resort Fee Transient Accommodation" daily charge, in addition to a "Resort Fee Maui Transient Accomodation" charge, Valet Parking fee of $45 (there is NO self parking option). So expect to pay at least $100 per day in addition to the base price. Restaurants are very expensive (breakfast buffet is $65.83 per person with tax). Expect to pay $120 per person for dinner at the Banyan Tree (between the two of us we split an appetizer, and each had a cocktail, an entree, and a dessert). That being said, the food at the Banyan Tree was excellent, probably the best we had during the trip. The Breakfast Buffet was also excellent with a wide variety or choices. A less expensive option is their cafe (about $19 for a breakfast burrito, including tax and tip). Another less expensive option is the nearby market (i.e. $3 for two boiled eggs in the refrigerated section). It was quite a long trek from the lobby to our room (or from our room to pick up the car), but the room was close to the pools (very clean, quiet pools and with excellent friendly service setting up towels, and offering poolside drink/food service). They offered towels and bottled water for us to bring when we went out. Incredible view from the bar, and nightly live music in the lobby/lounge. Overall excellent, but you have to be ready to splurge.
Beautiful property, clean and friendly. Ridiculously expensive with a lot of hidden or unexpected charges such as a $40/day "Resort Fee" and a tax on that resort fee, also a "Resort Fee Transient Accommodation" daily charge, in addition to a "Resort Fee Maui Transient Accomodation" charge, Valet Parking fee of $45 (there is NO self parking option). So expect to pay at least $100 per day in addition to the base price. Restaurants are very expensive (breakfast buffet is $65.83 per person with tax). Expect to pay $120 per person for dinner at the Banyan Tree (between the two of us we split an appetizer, and each had a cocktail, an entree, and a dessert). That being said, the food at the Banyan Tree was excellent, probably the best we had during the trip. The Breakfast Buffet was also excellent with a wide variety or choices. A less expensive option is their cafe (about $19 for a breakfast burrito, including tax and tip). Another less expensive option is the nearby market (i.e. $3 for two boiled eggs in the refrigerated section). It was quite a long trek from the lobby to our room (or from our room to pick up the car), but the room was close to the pools (very clean, quiet pools and with excellent friendly service setting up towels, and offering poolside drink/food service). They offered towels and bottled water for us to bring when we went out. Incredible view from the bar, and nightly live music in the lobby/lounge. Overall excellent, but you have to be ready to splurge.
10
Kathy
Jul 1, 2025
·
Stayed 6 nights
Fantastic stay. Loved everything about it. It’s beautiful and peaceful. Evening food choices could have been better and more vegan options.
Fantastic stay. Loved everything about it. It’s beautiful and peaceful. Evening food choices could have been better and more vegan options.
10
Gregory
Apr 30, 2025
·
Stayed 4 nights
Beautiful resort! Guest service was outstanding throughout the property and everything was clean and well-maintained. Margie at the front desk went out of her way to ensure we had an excellent stay and even helped us book our next trip. The only thing missing is a full service dining option for dinner. If you want something other than a limited menu/bar service meal (or the luau which occurs two times weekly), you have to leave the resort for dinner.
Beautiful resort! Guest service was outstanding throughout the property and everything was clean and well-maintained. Margie at the front desk went out of her way to ensure we had an excellent stay and even helped us book our next trip. The only thing missing is a full service dining option for dinner. If you want something other than a limited menu/bar service meal (or the luau which occurs two times weekly), you have to leave the resort for dinner.
10
Julian Van
May 22, 2025
·
Stayed 6 nights
Superb dining at Banyan Tree and breakfasts! Fabulous pools and scenic beach. Well-situated for exploring and near many island tour options.
Superb dining at Banyan Tree and breakfasts! Fabulous pools and scenic beach. Well-situated for exploring and near many island tour options.
4
Shaleun
Oct 15, 2024
·
Stayed 3 nights
Food was horrible !!!! and very expensive. Not enough food choices and too far away from everything you have to rent a car and it was also a mandatory 65 a day valet fee. The lounge had a roach that kept crawling on our chair which was embarrassing. I'm just very disappointed for tje money i spent
Food was horrible !!!! and very expensive. Not enough food choices and too far away from everything you have to rent a car and it was also a mandatory 65 a day valet fee. The lounge had a roach that kept crawling on our chair which was embarrassing. I'm just very disappointed for tje money i spent
6
Barbara
Feb 8, 2025
·
Stayed 2 nights
Overpriced unless you are getting a large group deal. The room is small and no frills. The onsite restaurant Banyan Tree is ridiculously expensive and the food was not good. The area (Kapalua) is breathtaking though and there is lots of beautiful hikes around the resort. Next time we will stay in the area but not at the Ritz.
Overpriced unless you are getting a large group deal. The room is small and no frills. The onsite restaurant Banyan Tree is ridiculously expensive and the food was not good. The area (Kapalua) is breathtaking though and there is lots of beautiful hikes around the resort. Next time we will stay in the area but not at the Ritz.
10
Ray
Aug 22, 2025
·
Stayed 4 nights
Absolutely gorgeous property, amazing main lobby, love the pools, love the beach, love the room! Team is very nice and provided us with a bottle of champagne and snack tray for our honeymoon! Less dining options than some other resorts, but ate multiple times at the terrace and had great meals each time, and a bit cheaper than other dining options at competing resorts. Definitely felt like our money was well spent here, as oppose to another resort we stayed at in Wailea. Will remember for a long time and definitely recommend!
Absolutely gorgeous property, amazing main lobby, love the pools, love the beach, love the room! Team is very nice and provided us with a bottle of champagne and snack tray for our honeymoon! Less dining options than some other resorts, but ate multiple times at the terrace and had great meals each time, and a bit cheaper than other dining options at competing resorts. Definitely felt like our money was well spent here, as oppose to another resort we stayed at in Wailea. Will remember for a long time and definitely recommend!
10
Matthew
Jul 5, 2025
·
Stayed 6 nights
A little aged, but otherwise excellent resort for families with teenagers and toddlers. Their cabana and ocean beds rental were reasonable and convenient. Hotel restaurants are ok. Typical overly expensive and mediocre flavor; however, you have Plantantion House, Merriman, Sansei, and other Kaanapali/Lahaina restaurants to try. Also, nearby Honolua Store is perfect for more affordable dining and drink options.
A little aged, but otherwise excellent resort for families with teenagers and toddlers. Their cabana and ocean beds rental were reasonable and convenient. Hotel restaurants are ok. Typical overly expensive and mediocre flavor; however, you have Plantantion House, Merriman, Sansei, and other Kaanapali/Lahaina restaurants to try. Also, nearby Honolua Store is perfect for more affordable dining and drink options.
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AI-generated summary based on recent guest reviews
10
Erin
Aug 30, 2026
·
Stayed 6 nights
Loved this property. Views were amazing.
Loved this property. Views were amazing.
10
Todd
Jul 30, 2026
·
Stayed 4 nights
This was one of my favorite hotels to stay it. Everything was amazing, from check in to rooms to pool to beach to service. Can't wait to get back soon
This was one of my favorite hotels to stay it. Everything was amazing, from check in to rooms to pool to beach to service. Can't wait to get back soon
10
Nancy Miriam
Jul 2, 2026
·
Stayed 7 nights
Perfect location in Maui.
Perfect location in Maui.
10
Helen
Jun 26, 2026
·
Stayed 7 nights
The staff is top notch and always made us feel welcomed!
The staff is top notch and always made us feel welcomed!
8
Foster
Jun 25, 2026
·
Stayed 6 nights
Staff was great, especially front desk (Margie Ruiz) bellmen, valet and pool. However the property has not "aged" well. Last time we were here it was perfect in every way. Since Marriott has take over the attention to "detail" is not there. Examples, pool deck not clean in the morning, frayed fringe on beds, AC hard to use, need for paint. Paying top price, should get top everything especially the look!
Staff was great, especially front desk (Margie Ruiz) bellmen, valet and pool. However the property has not "aged" well. Last time we were here it was perfect in every way. Since Marriott has take over the attention to "detail" is not there. Examples, pool deck not clean in the morning, frayed fringe on beds, AC hard to use, need for paint. Paying top price, should get top everything especially the look!
FAQs about The Ritz-Carlton Maui, Kapalua
Is parking available at the property?
Valet parking is available on-site for a fee of USD 65 per day, which includes in/out privileges. Limited self-parking is also offered.
What type of breakfast is offered and what are the serving hours?
A buffet breakfast is available for a fee of approximately USD 50 for adults and USD 25 for children. Breakfast is served on weekdays from 6:30 AM to 10:30 AM and on weekends from 6:30 AM to 11 AM.
What are the standard check-in and check-out times?
Check-in time is at 4:00 PM and check-out time is at 12:00 PM. Early check-in and late check-out may be available for an additional fee, subject to availability.
What accessibility features are available for guests with disabilities?
The property features step-free entrances and wheelchair-accessible facilities, including the registration desk and public areas. Guests are encouraged to contact the property for specific accessibility needs.
How is the property located in relation to key landmarks?
The resort is situated on the beach, within a 15-minute drive of Whalers Village and Napili Bay. It is 7.8 miles from Kaanapali Beach and only 0.1 miles from Jean Michele Cousteau's Ambassadors of the Environment.
Does the property have a swimming pool?
Yes, the property features three outdoor pools, which are accessible 24 hours a day.
What are the policies for guests staying with children?
Children 16 years old or younger can stay for free when occupying the parent or guardian's room, using existing bedding.
What are the policies regarding extra beds and cribs?
The property does not specify the availability of extra beds or cribs. Guests are encouraged to contact the property directly for specific requests regarding additional sleeping arrangements.
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Instant AI responses are based on hotel information
Considering this hotel for your Kapalua trip?
What do room rates usually look like at this hotel?
Over the next 60–90 days, room rates at The Ritz-Carlton Maui, Kapalua in Kapalua typically land around $901 a night for two guests, ranging from $632 to $4,745.
When is the quietest time to visit The Ritz-Carlton Maui, Kapalua?
July is the quietest month for crowds at The Ritz-Carlton Maui, Kapalua in Kapalua, while September is the peak month for demand, so expect heavier crowds then.
Which month is the most affordable to stay at this hotel?
January is the cheapest month to stay at The Ritz-Carlton Maui, Kapalua in Kapalua, averaging $903 a night; April is the priciest at $1,440. Note that the quietest month for crowds is July, which differs from the cheapest month.
What attractions and trip types suit The Ritz-Carlton Maui, Kapalua?
Set in Kapalua, The Ritz-Carlton Maui, Kapalua sits close to Jean Michele Cousteau's Ambassadors of the Environment, Oneloa Beach and the Kapalua Coastal Trail, making it ideal for beach days and outdoor exploration. The hotel is popular with couples and families and pairs naturally with beach-and-golf plans.
How do this hotel's prices compare with other nearby hotels?
The Ritz-Carlton Maui, Kapalua in Kapalua is cheaper than 3 of 13 comparable hotels nearby, with a typical median of $1,018 a night versus about $683 for peers, placing it above most neighbors on price.
How does the nightly price at The Ritz-Carlton Maui, Kapalua in Kapalua compare to recent weeks?
The current price at The Ritz-Carlton Maui, Kapalua in Kapalua is $699 per night for 2 guests, which is low for this hotel: about 35% below its $1,044 average over the last 60 days. Most nights over that period fell between $737 and $1,320.
Prices for upcoming dates
October 2026
Su | Mo | Tu | We | Th | Fr | Sa |
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November 2026
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Cheaper
Pricier
Average nightly price across deals, with taxes & fees.
Prices in USD for 2 guests, updated daily.
- 2026-10-06: 774.8231525802612USD
- 2026-10-07: 2004.7555238397217USD
- 2026-10-08: 2041.4571189849853USD
- 2026-10-09: 2000.4372371868897USD
- 2026-10-10: 742.4727704061889USD
- 2026-10-11: 741.062014857483USD
- 2026-10-12: 776.065092150879USD
- 2026-10-13: 774.7555850311279USD
- 2026-10-14: 776.065092150879USD
- 2026-10-15: 776.3996372647094USD
- 2026-10-16: 779.8891410458374USD
- 2026-10-17: 761.7693764736939USD
- 2026-10-18: 766.426049644165USD
- 2026-10-19: 776.065092150879USD
- 2026-10-20: 734.0200357113648USD
- 2026-10-21: 780.7801409399415USD
- 2026-10-22: 751.2421465292358USD
- 2026-10-23: 733.9934888671875USD
- 2026-10-24: 750.6973531533814USD
- 2026-10-25: 749.6848688638306USD
- 2026-10-26: 739.6606570288086USD
- 2026-10-27: 754.7171078530884USD
- 2026-10-28: 740.6630576333619USD
- 2026-10-29: 751.2155996850586USD
- 2026-10-30: 733.9934888671875USD
- 2026-10-31: 755.7094933691407USD
- 2026-11-01: 733.9934888671875USD
- 2026-11-02: 733.9934888671875USD
- 2026-11-03: 768.7310291223145USD
- 2026-11-04: 768.4642573471069USD
- 2026-11-05: 749.6848688638306USD
- 2026-11-06: 768.7310291223145USD
- 2026-11-07: 755.7094933691407USD
- 2026-11-08: 755.7094933691407USD
- 2026-11-09: 761.7693764736939USD
- 2026-11-10: 736.643097144165USD
- 2026-11-11: 780.7801409399415USD
- 2026-11-12: 4829.020496203613USD
- 2026-11-13: 1500.5225704492188USD
- 2026-11-14: 779.8891410458374USD
- 2026-11-15: 761.7693764736939USD
- 2026-11-16: 756.7118939736939USD
- 2026-11-17: 755.2164903482055USD
- 2026-11-18: 799.9918931411744USD
- 2026-11-19: 755.7094933691407USD
- 2026-11-20: 800.3747301885986USD
- 2026-11-21: 924.1171851098633USD
- 2026-11-22: 956.1848125250244USD
- 2026-11-23: 937.1487359515381USD
- 2026-11-24: 956.1848125250244USD
- 2026-11-25: 900.9420645291137USD
- 2026-11-26: 763.7289039950562USD
- 2026-11-27: 749.6848688638306USD
- 2026-11-28: 755.7094933691407USD
- 2026-11-29: 768.7310291223145USD
- 2026-11-30: 768.7310291223145USD
- 2026-12-01: NO DATA
- 2026-12-02: NO DATA
- 2026-12-03: NO DATA
- 2026-12-04: NO DATA
- 2026-12-05: NO DATA
- 2026-12-06: NO DATA
Front desk staff will greet guests on arrival at the property. Information provided by the property may be translated using automated translation tools.
Check-in must be done by someone who is at least 18 years old.
- Extra-person charges may apply and vary depending on property policy
- Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
- Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
- The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
- Tax ID - 234409
- This property accepts credit cards; cash is not accepted
- Noise-free guestrooms cannot be guaranteed
- This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
- Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
- 24-hour pool access
- Reservations are required for golf tee times, massage services, and spa treatments. Reservations can be made by contacting the resort prior to arrival, using the contact information on the booking confirmation.
- One child 16 years old or younger stays free when occupying the parent or guardian's room, using existing bedding.
- Only registered guests are allowed in the guestrooms.
- The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation.
- Some facilities may have restricted access. Guests can contact the property for details using the contact information on the booking confirmation.
- Guests can access their rooms with a mobile device.
- Contactless check-in and contactless check-out are available.
- This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).
- Fee for buffet breakfast: approximately USD 50 for adults and USD 25 for children
- Valet parking fee: USD 65 per day (in/out privileges)
- Late check-out fee: USD 150 (subject to availability)
The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.
Popular amenities
Parking
Restaurant
Business Center
Room Service
Valet Parking
Tour Desk
Services
Business Center
Tour Desk
Dry Cleaning
Babysitting / Child Services
Housekeeping
Banquet Facilities
Currency Exchange
Safe-Deposit Box
ATM / Cash Machine
Bicycle Rental
Luggage Storage
Designated Smoking Area
Express Check-In/Check-Out
Self Laundry
24-Hour Front Desk
Concierge Services
Activities
Tennis Courts
Garden
Golf Course (nearby)
Beach (Nearby)
Scuba Diving
Horse Riding
Playground
Canoeing
Hiking
Child Pool
Evening Entertainment
Outdoor Fireplace
Outdoor Furniture
Terrace
Fitness Center (nearby)
General
Room Service
Restaurant
Non-Smoking Rooms
Sauna
Hot Tub / Jacuzzi
Steam Room
Massage
Spa & Wellness Centre
Barber/Beauty Shop
Body Treatments
Facial Treatments
Kids Club
Packed Lunches
Allergy-Free Room Available
Family Room
Beach Sun Loungers
Snack Bar/Deli
Parking
Parking
Valet Parking
Electric Car charging station
Area Shuttle (free)
Parking (Limited)
Parking Onsite
Internet
Free Wi-Fi