Haven Hotel
From
$126
/ night
Select dates to see prices and availability
From
$126
/ night
About this property
. Extra-person charges may apply and vary depending on property policy Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed This property accepts credit cards and cash Safety features at this property include a fire extinguisher, a smoke detector, a security system, and a first aid kit . Only registered guests are allowed in the guestrooms. This property advises that enhanced cleaning and guest safety measures are currently in place. Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F. Personal protective equipment, including masks and gloves, will be available to guests. Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitizer; cashless payment methods are available for all transactions; contactless room service is available; masks are required in public areas. Contactless check-in and contactless check-out are available. This property affirms that it adheres to the cleaning and disinfection practices of COVID-19 Guidelines (CDC). .Service animals are allowed. Service animals are exempt from fees/restrictions. Pets allowed.This property doesn't offer after-hours check-in. Front desk staff will greet guests on arrival.. Professional property host/manager. Shield between guests and staff in main contact areas. Contactless check-out is available. Property confirms they are implementing guest safety measures. Temperature checks are available to guests. Contactless food service / room service is available. Social distancing measures are in place. Staff temperature checks are conducted regularly. Property is cleaned with disinfectant. Guests are provided with free hand sanitizer. Property confirms they are implementing enhanced cleaning measures. Staff wears personal protective equipment. Cashless transactions are available. Masks are available to guests. Bed sheets and towels are washed at a temperature of at least 60°C/140°F. Essential workers only - NO. Protective clothing is available to guests. Contactless check-in is available. Gloves are available to guests. Masks are compulsory at the property. Commonly-touched surfaces are cleaned with disinfectant. Property follows sanitization practices of COVID-19 Guidelines (CDC). No elevators.Visa, Debit cards not accepted, Discover, American Express, Cash, Mastercard.Planning an event in Jonesboro? This hotel has facilities measuring 12000 square feet (1115 square meters), including conference space. Free self parking is available onsite..Stay in one of 40 guestrooms featuring Smart televisions. Complimentary wireless Internet access keeps you connected, and cable programming is available for your entertainment. Bathrooms with bathtubs or showers are provided. Conveniences include desks and blackout drapes/curtains, as well as phones with free local calls..Distances are displayed to the nearest 0.1 mile and kilometer. Arkansas Continued Care Hospital - 1 km / 0.6 mi The Mall at Turtle Creek - 2.1 km / 1.3 mi Arkansas State University - 4.1 km / 2.6 mi Fowler Center - 4.7 km / 2.9 mi First National Bank Arena - 4.9 km / 3 mi Liberty Bank Stadium - 4.9 km / 3 mi St. Bernards Medical Center - 5.9 km / 3.7 mi Centennial Bank Stadium - 5.9 km / 3.7 mi Craighead Forest Park - 7.2 km / 4.5 mi Forrest L Wood Crowley's Ridge Nature Center - 8.5 km / 5.3 mi Northeast Arkansas Memorial Hospital - 8.6 km / 5.4 mi Lake Frierson State Park - 22 km / 13.6 mi Cedar Park - 25.4 km / 15.8 mi Trumann Museum - 25.9 km / 16.1 mi Crowley's Ridge State Park - 31.8 km / 19.7 mi The nearest major airport is Jonesboro, AR (JBR-Jonesboro Municipal) - 4.8 km / 3 mi .Near Arkansas Continued Care Hospital.Business property, Pet-friendly property
Location
3006 South Caraway Road,Jonesboro,Arkansas 72401,US, Jonesboro, Arkansas, United States of America
Room options
Basic Double Room
Basic Single Room
Guest reviews of Haven Hotel
5.7
Based on 4 verified reviews
Who stays here?
Business
34%
Couple
17%
Family
32%
Group
7%
Solo
7%
What guests think
AI-generated summary based on recent guest reviews
Across recent reviews, Haven Hotel By OYO Jonesboro University Area comes across as a very budget, renovation-in-progress property where guest experiences vary widely, especially around condition, upkeep, and interactions, shaping expectations toward a simple, no-frills stay.
Facilities
Cleanliness
Rooms
Service
Location
Dining
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What guests think
Across recent reviews, Haven Hotel By OYO Jonesboro University Area comes across as a very budget, renovation-in-progress property where guest experiences vary widely, especially around condition, upkeep, and interactions, shaping expectations toward a simple, no-frills stay.
Many accounts cite pests, strong odors, stained or worn items, and visible damage or disrepair. Service feedback is uneven, including long check-in delays, difficulties with room keys, absent or unresponsive staff, and surprise cash deposits or extra fees. Rooms frequently have broken or missing features and weak or non-existent Wi-Fi, and some guests reported late-night noise from an attached lounge or sirens, though a few found the bed comfortable. Overall, expect a very basic stay with significant compromises.
Facilities
Cleanliness
Rooms
Service
Location
Dining
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AI-generated summary based on recent guest reviews
Facilities
The property is undergoing renovation and feels run down; guests reported a malfunctioning key system and construction-like conditions, and an attached lounge or cigar club is on-site.
Related guest reviews
6
Joey
Mar 14, 2024
·
Stayed 2 nights
Under repairs and the room i was in still needed work.
Under repairs and the room i was in still needed work.
4
Zean
Jan 20, 2024
·
Stayed 1 night
Pass key system was not working, so front desk had to let you in with their master key.
Pass key system was not working, so front desk had to let you in with their master key.
4
Kelsey
Apr 4, 2023
·
Stayed 1 night
Hotel is being remodeled, and is very far from being completed, plus it seems they don’t have the staff necessary to keep it clean. Front desk staff was nice, but hotel is crap.
Hotel is being remodeled, and is very far from being completed, plus it seems they don’t have the staff necessary to keep it clean. Front desk staff was nice, but hotel is crap.
6
Ted
Jan 29, 2023
·
Stayed 2 nights
Hotel was in the middle of a major remodel. Desk did her best to accomodate but finally authorized a refund
Hotel was in the middle of a major remodel. Desk did her best to accomodate but finally authorized a refund
2
Shaena
May 22, 2024
·
Stayed 1 night
Woman at check-in couldn't find me even though the night before a different woman did, remote did not work, hole in wall, hard bed, needs to finish remodel, hairdryer did not work.
Woman at check-in couldn't find me even though the night before a different woman did, remote did not work, hole in wall, hard bed, needs to finish remodel, hairdryer did not work.
4
Randy
Oct 23, 2023
·
Stayed 1 night
The first room offered smelled strongly of pot... the second room was slightly better. Bathroom was pretty bad and the gal that checked us in, Raquel was as nice as can be, but apologized that there wasnt any towels in the room. Bathtub was pretty grimy. Carpet was dirty. The cigar club attached to the hotel caused a ruckus involving several (traffic or crowd control?) police cars and sirens that seemed to blare at 3am a long time. Granted, that wasn't their fault, but the rooms didn't seem too sound proof. We stayed only one night. I woke up to use the bathroom and saw several cockroaches crawling over the trash we'd just deposited in there. I didn't use the shower there. We ate next door before all the people arrived and picked up our towls on the way there. The counter gal apologized for the condition of the towels, because they were small and several were stained... so we refrained from using them.
The first room offered smelled strongly of pot... the second room was slightly better. Bathroom was pretty bad and the gal that checked us in, Raquel was as nice as can be, but apologized that there wasnt any towels in the room. Bathtub was pretty grimy. Carpet was dirty. The cigar club attached to the hotel caused a ruckus involving several (traffic or crowd control?) police cars and sirens that seemed to blare at 3am a long time. Granted, that wasn't their fault, but the rooms didn't seem too sound proof. We stayed only one night. I woke up to use the bathroom and saw several cockroaches crawling over the trash we'd just deposited in there. I didn't use the shower there. We ate next door before all the people arrived and picked up our towls on the way there. The counter gal apologized for the condition of the towels, because they were small and several were stained... so we refrained from using them.
2
James
Aug 8, 2024
·
Stayed 1 night
$60.00 cash deposit was required No towels were supplied No breakfast Looked like a construction zone Water dropping down the exterior walls Room was clean
$60.00 cash deposit was required No towels were supplied No breakfast Looked like a construction zone Water dropping down the exterior walls Room was clean
2
Scott
Dec 20, 2022
·
Stayed 19,341 nights
They say there a hotel, but they have no amenities. I’m friendly and helpful staff when I checked in. No towels had to wait for them to wash them. Several times throughout my visit property ran down. They advertise weekly and overnight rates on a huge sign outside their building and then when you go to check in, they tell you those prices are correct. They just haven’t taken the sign down and they don’t honor it, they’re bad news stay away
They say there a hotel, but they have no amenities. I’m friendly and helpful staff when I checked in. No towels had to wait for them to wash them. Several times throughout my visit property ran down. They advertise weekly and overnight rates on a huge sign outside their building and then when you go to check in, they tell you those prices are correct. They just haven’t taken the sign down and they don’t honor it, they’re bad news stay away
8
Kayla
Sep 3, 2023
·
Stayed 1 night
The lounge is a cool addition.
The lounge is a cool addition.
8
Tommy
Jun 5, 2023
·
Stayed 1 night
This place is under renovation. However, the rooms are old and you can tell. The cleaning staff leaves ashes from smoking in the sinks and the sink and bath tub have cigarette burns in it!
This place is under renovation. However, the rooms are old and you can tell. The cleaning staff leaves ashes from smoking in the sinks and the sink and bath tub have cigarette burns in it!
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AI-generated summary based on recent guest reviews
Cleanliness
Many reviews cite roaches, strong odors, stained linens, ashes or trash left behind, and visible grime or damage; a few mentioned clean rooms.
Related guest reviews
2
Lucio
Oct 1, 2023
·
Stayed 1 night
There was a $50 dollar cash only deposit required. The towels are handed to you at time of check in.Towels had old human poop stains on them. Cigarette ashes were in the sink, bath tub and butts in the trash can. Lots of hair in the bath tub and I can go on and on...Blood on the walls
There was a $50 dollar cash only deposit required. The towels are handed to you at time of check in.Towels had old human poop stains on them. Cigarette ashes were in the sink, bath tub and butts in the trash can. Lots of hair in the bath tub and I can go on and on...Blood on the walls
2
James
Jan 30, 2024
·
Stayed 1 night
Horrible, lots of bugs, no wifi, even refrigerator not working. Dirty and smelly
Horrible, lots of bugs, no wifi, even refrigerator not working. Dirty and smelly
2
Destiny
Oct 1, 2023
·
Stayed 2 nights
False advertisement there is no couch in room bed looks like it’s a full size everything was dirty there were roaches everywhere staff is very unprofessional.
False advertisement there is no couch in room bed looks like it’s a full size everything was dirty there were roaches everywhere staff is very unprofessional.
2
Bryan
Aug 9, 2024
·
Stayed 5 nights
First thing, when I got there after a non stop 6 hour drive and I arrived at 12:15 at night. Was told that it’s going to be 45 minutes before I get a key card. I booked the room for the whole week in advance. When i finally got to my room there was roaches immediately. There was a sign that said if you leave trash on the ground you will lose your deposit and kicked out without refund, and that there’s a dumpster around back you better take it to. I had to go to the front desk to get my towels and washcloths and the desk told me that I may not get any because they haven’t had a house keeper. In the middle of the night I got cold and went to turn the A/C down and before I ever got close to the unit my feet were soaked from the unit leaking into the carpet. Please spend the extra $10 somewhere else. I seen a guy selling drugs next to me and they didn’t care at all. And the picture is of the dumpster I had to use taking my trash out from the room because they didn’t have a house keeper.
First thing, when I got there after a non stop 6 hour drive and I arrived at 12:15 at night. Was told that it’s going to be 45 minutes before I get a key card. I booked the room for the whole week in advance. When i finally got to my room there was roaches immediately. There was a sign that said if you leave trash on the ground you will lose your deposit and kicked out without refund, and that there’s a dumpster around back you better take it to. I had to go to the front desk to get my towels and washcloths and the desk told me that I may not get any because they haven’t had a house keeper. In the middle of the night I got cold and went to turn the A/C down and before I ever got close to the unit my feet were soaked from the unit leaking into the carpet. Please spend the extra $10 somewhere else. I seen a guy selling drugs next to me and they didn’t care at all. And the picture is of the dumpster I had to use taking my trash out from the room because they didn’t have a house keeper.
2
Beverly
Oct 2, 2023
·
Stayed 2 nights
The room I was put in when I got there was totally disgusting. There was a pile of hair between the beds and when I went to throw it away we found toilet paper in the toilet with brown colored water, the tub was dirty, there were fingernails in the carpet, the AC filter probably couldn't even intake air for all the dirt on it. We stood at what was considered the lobby for a good 20 min waiting to talk to them about it. Was finally shown to a different room which was okay. We ended up staying in said second room to later find where there was dried puke in the floor between the bed and nightstand. I will never stay at this place again.
The room I was put in when I got there was totally disgusting. There was a pile of hair between the beds and when I went to throw it away we found toilet paper in the toilet with brown colored water, the tub was dirty, there were fingernails in the carpet, the AC filter probably couldn't even intake air for all the dirt on it. We stood at what was considered the lobby for a good 20 min waiting to talk to them about it. Was finally shown to a different room which was okay. We ended up staying in said second room to later find where there was dried puke in the floor between the bed and nightstand. I will never stay at this place again.
10
Chuncie
Jun 10, 2024
·
Stayed 1 night
Was not clean had roaches in the room I booked water was leaking in bathroom floor
Was not clean had roaches in the room I booked water was leaking in bathroom floor
4
tony
Feb 18, 2024
·
Stayed 5 nights
No trash cans in the room. Cigarette ashes on bathroom floor. No daily housekeeping.
No trash cans in the room. Cigarette ashes on bathroom floor. No daily housekeeping.
4
Randy
Oct 23, 2023
·
Stayed 1 night
The first room offered smelled strongly of pot... the second room was slightly better. Bathroom was pretty bad and the gal that checked us in, Raquel was as nice as can be, but apologized that there wasnt any towels in the room. Bathtub was pretty grimy. Carpet was dirty. The cigar club attached to the hotel caused a ruckus involving several (traffic or crowd control?) police cars and sirens that seemed to blare at 3am a long time. Granted, that wasn't their fault, but the rooms didn't seem too sound proof. We stayed only one night. I woke up to use the bathroom and saw several cockroaches crawling over the trash we'd just deposited in there. I didn't use the shower there. We ate next door before all the people arrived and picked up our towls on the way there. The counter gal apologized for the condition of the towels, because they were small and several were stained... so we refrained from using them.
The first room offered smelled strongly of pot... the second room was slightly better. Bathroom was pretty bad and the gal that checked us in, Raquel was as nice as can be, but apologized that there wasnt any towels in the room. Bathtub was pretty grimy. Carpet was dirty. The cigar club attached to the hotel caused a ruckus involving several (traffic or crowd control?) police cars and sirens that seemed to blare at 3am a long time. Granted, that wasn't their fault, but the rooms didn't seem too sound proof. We stayed only one night. I woke up to use the bathroom and saw several cockroaches crawling over the trash we'd just deposited in there. I didn't use the shower there. We ate next door before all the people arrived and picked up our towls on the way there. The counter gal apologized for the condition of the towels, because they were small and several were stained... so we refrained from using them.
2
Amritpal
May 7, 2024
·
Stayed 1 night
The refrigerator and ventilation fan were not working. Staff denied changing the room whereas, lots of room was empty in the property. Moreover, Floor was sticky and smelly. No toilet paper and I requested for that too. There was no power Schocket to charge phone and laptop. I booked Non-smoking room, but it smelled bad. The curtains ware transparent.
The refrigerator and ventilation fan were not working. Staff denied changing the room whereas, lots of room was empty in the property. Moreover, Floor was sticky and smelly. No toilet paper and I requested for that too. There was no power Schocket to charge phone and laptop. I booked Non-smoking room, but it smelled bad. The curtains ware transparent.
2
Caleb
Feb 5, 2024
·
Stayed 1 night
Room had random exposed wires hanging from the ceiling, trash and possibly feces hidden in the corner behind furniture, Carpet was as brittle as a teenage boy gym sock. Tried turning the heater on and legit thought the room was going to catch on fire, smelled like ash coming from the vent, the toilet lid was broke in half. The seat was not attached. The shower settings were flipped. Hot was cold and cold is hot. Not to mention the random brown burns/stains on the tub. I think I should I’ve just slept in my rental car instead of that place again.
Room had random exposed wires hanging from the ceiling, trash and possibly feces hidden in the corner behind furniture, Carpet was as brittle as a teenage boy gym sock. Tried turning the heater on and legit thought the room was going to catch on fire, smelled like ash coming from the vent, the toilet lid was broke in half. The seat was not attached. The shower settings were flipped. Hot was cold and cold is hot. Not to mention the random brown burns/stains on the tub. I think I should I’ve just slept in my rental car instead of that place again.
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AI-generated summary based on recent guest reviews
Rooms
Rooms are dated with broken or missing items (TV remotes, refrigerators, HVAC, shower heads) and weak or non-existent Wi-Fi; some guests noted noise from the attached lounge or sirens, while a few found the bed comfortable.
Related guest reviews
2
Gary
Dec 18, 2023
·
Stayed 7 nights
I checked in to room 215 and there was no phone service, no internet even though they advertised that there was. The refrigerator didn’t work and there were cigarette butts on the floor. I complained and they moved me to room 217 and it was about the same. I went to the front desk and got my $50 deposit
I checked in to room 215 and there was no phone service, no internet even though they advertised that there was. The refrigerator didn’t work and there were cigarette butts on the floor. I complained and they moved me to room 217 and it was about the same. I went to the front desk and got my $50 deposit
4
Tammy
Mar 16, 2023
·
Stayed 1 night
My room didn't have a remote for TV and the desk said that they didn't have any so went all night with out TV
My room didn't have a remote for TV and the desk said that they didn't have any so went all night with out TV
2
Josh
Feb 23, 2024
·
Stayed 4 nights
No towels, no internet, no hot water
No towels, no internet, no hot water
4
Schauntae
May 24, 2023
·
Stayed 2 nights
The lady at the desk was very friendly... This was the only thing good about the stay. We reserved a long size bed with a couch in the room. Got told they didn't have that when we got there but had a room they could upgrade us to for no charge... Our upgraded room was a smaller room with a full size (not even queen size) bed and a chair. There was what appeared to be blood stained into the carpet. The ceiling tiles were falling down. There was no bath, only a walk in shower that had a curtain blocking which in turn flooded the bathroom when you tried to shower. We had to limit our showers to 5 minutes. With the condition this place is in it should honestly be condemned.
The lady at the desk was very friendly... This was the only thing good about the stay. We reserved a long size bed with a couch in the room. Got told they didn't have that when we got there but had a room they could upgrade us to for no charge... Our upgraded room was a smaller room with a full size (not even queen size) bed and a chair. There was what appeared to be blood stained into the carpet. The ceiling tiles were falling down. There was no bath, only a walk in shower that had a curtain blocking which in turn flooded the bathroom when you tried to shower. We had to limit our showers to 5 minutes. With the condition this place is in it should honestly be condemned.
2
Shaena
May 22, 2024
·
Stayed 1 night
Woman at check-in couldn't find me even though the night before a different woman did, remote did not work, hole in wall, hard bed, needs to finish remodel, hairdryer did not work.
Woman at check-in couldn't find me even though the night before a different woman did, remote did not work, hole in wall, hard bed, needs to finish remodel, hairdryer did not work.
4
Randy
Oct 23, 2023
·
Stayed 1 night
The first room offered smelled strongly of pot... the second room was slightly better. Bathroom was pretty bad and the gal that checked us in, Raquel was as nice as can be, but apologized that there wasnt any towels in the room. Bathtub was pretty grimy. Carpet was dirty. The cigar club attached to the hotel caused a ruckus involving several (traffic or crowd control?) police cars and sirens that seemed to blare at 3am a long time. Granted, that wasn't their fault, but the rooms didn't seem too sound proof. We stayed only one night. I woke up to use the bathroom and saw several cockroaches crawling over the trash we'd just deposited in there. I didn't use the shower there. We ate next door before all the people arrived and picked up our towls on the way there. The counter gal apologized for the condition of the towels, because they were small and several were stained... so we refrained from using them.
The first room offered smelled strongly of pot... the second room was slightly better. Bathroom was pretty bad and the gal that checked us in, Raquel was as nice as can be, but apologized that there wasnt any towels in the room. Bathtub was pretty grimy. Carpet was dirty. The cigar club attached to the hotel caused a ruckus involving several (traffic or crowd control?) police cars and sirens that seemed to blare at 3am a long time. Granted, that wasn't their fault, but the rooms didn't seem too sound proof. We stayed only one night. I woke up to use the bathroom and saw several cockroaches crawling over the trash we'd just deposited in there. I didn't use the shower there. We ate next door before all the people arrived and picked up our towls on the way there. The counter gal apologized for the condition of the towels, because they were small and several were stained... so we refrained from using them.
2
Ann
Jul 17, 2023
·
Stayed 1 night
We got a room because our air conditioner went out in our house. There was no shower head in the shower no light bulbs in the lights and tv didn't work. So she put us in another room and it smelled awful and air didn't work.
We got a room because our air conditioner went out in our house. There was no shower head in the shower no light bulbs in the lights and tv didn't work. So she put us in another room and it smelled awful and air didn't work.
2
Amritpal
May 7, 2024
·
Stayed 1 night
The refrigerator and ventilation fan were not working. Staff denied changing the room whereas, lots of room was empty in the property. Moreover, Floor was sticky and smelly. No toilet paper and I requested for that too. There was no power Schocket to charge phone and laptop. I booked Non-smoking room, but it smelled bad. The curtains ware transparent.
The refrigerator and ventilation fan were not working. Staff denied changing the room whereas, lots of room was empty in the property. Moreover, Floor was sticky and smelly. No toilet paper and I requested for that too. There was no power Schocket to charge phone and laptop. I booked Non-smoking room, but it smelled bad. The curtains ware transparent.
2
Jonathan
Feb 21, 2024
·
Stayed 1 night
At first it seemed like I just had found the biggest room at the lowest price. Yet it didn't take long to understand why. After laying on the bed I noticed a cockroach that crawled out from under the pillow. It had me freaked out. I went to the front desk and inquired about another room, or if this was par for the hotel, I was told basically yeah. So I slept as long as I could in a computer chair with my legs propped up. Wifi was basically non existent and but I did manage to get my $50 cash deposit back. The best I can say is that it beat sleeping outside in the cold. For the heat worked amazingly. Won't ever stay again and was super happy to be leaving.
At first it seemed like I just had found the biggest room at the lowest price. Yet it didn't take long to understand why. After laying on the bed I noticed a cockroach that crawled out from under the pillow. It had me freaked out. I went to the front desk and inquired about another room, or if this was par for the hotel, I was told basically yeah. So I slept as long as I could in a computer chair with my legs propped up. Wifi was basically non existent and but I did manage to get my $50 cash deposit back. The best I can say is that it beat sleeping outside in the cold. For the heat worked amazingly. Won't ever stay again and was super happy to be leaving.
2
Caleb
Feb 5, 2024
·
Stayed 1 night
Room had random exposed wires hanging from the ceiling, trash and possibly feces hidden in the corner behind furniture, Carpet was as brittle as a teenage boy gym sock. Tried turning the heater on and legit thought the room was going to catch on fire, smelled like ash coming from the vent, the toilet lid was broke in half. The seat was not attached. The shower settings were flipped. Hot was cold and cold is hot. Not to mention the random brown burns/stains on the tub. I think I should I’ve just slept in my rental car instead of that place again.
Room had random exposed wires hanging from the ceiling, trash and possibly feces hidden in the corner behind furniture, Carpet was as brittle as a teenage boy gym sock. Tried turning the heater on and legit thought the room was going to catch on fire, smelled like ash coming from the vent, the toilet lid was broke in half. The seat was not attached. The shower settings were flipped. Hot was cold and cold is hot. Not to mention the random brown burns/stains on the tub. I think I should I’ve just slept in my rental car instead of that place again.
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AI-generated summary based on recent guest reviews
Service
Reports highlight long waits at check-in and for assistance, room key problems, and times when staff were unavailable or unresponsive. Unexpected cash-only deposits or extra fees were also cited, though some guests found front-desk staff friendly.
Related guest reviews
2
Melanie
Mar 17, 2023
·
Stayed 2 nights
I arrived at the motel at 10pm to check in after a long day and the hotel didn’t have a room for us. Hotels.com reserved a room that the motel didn’t have.
I arrived at the motel at 10pm to check in after a long day and the hotel didn’t have a room for us. Hotels.com reserved a room that the motel didn’t have.
2
Amanda
Jun 19, 2024
·
Stayed 3 nights
The clerk was passed out in her car for 3 hours. I was locked out the whole time.
The clerk was passed out in her car for 3 hours. I was locked out the whole time.
2
Amanda
Jun 19, 2024
·
Stayed 1 night
There was a night that my key wouldn’t work on the door and I went to get it remade but none was at the desk. I finally after three hours of being locked out if the room I found the desk clerk passed out in her car.
There was a night that my key wouldn’t work on the door and I went to get it remade but none was at the desk. I finally after three hours of being locked out if the room I found the desk clerk passed out in her car.
2
Leshay
Aug 26, 2024
·
Stayed 1 night
Definitely do not recommend to anyone especially if you are booking online because once you get there they are going to tell you about all the extra fees you are going to have to pay and you’ll probably stand in the waiting area for a good 30 minutes before anyone helps you. All in all it was just a horrible experience.
Definitely do not recommend to anyone especially if you are booking online because once you get there they are going to tell you about all the extra fees you are going to have to pay and you’ll probably stand in the waiting area for a good 30 minutes before anyone helps you. All in all it was just a horrible experience.
2
Bryan
Aug 9, 2024
·
Stayed 5 nights
First thing, when I got there after a non stop 6 hour drive and I arrived at 12:15 at night. Was told that it’s going to be 45 minutes before I get a key card. I booked the room for the whole week in advance. When i finally got to my room there was roaches immediately. There was a sign that said if you leave trash on the ground you will lose your deposit and kicked out without refund, and that there’s a dumpster around back you better take it to. I had to go to the front desk to get my towels and washcloths and the desk told me that I may not get any because they haven’t had a house keeper. In the middle of the night I got cold and went to turn the A/C down and before I ever got close to the unit my feet were soaked from the unit leaking into the carpet. Please spend the extra $10 somewhere else. I seen a guy selling drugs next to me and they didn’t care at all. And the picture is of the dumpster I had to use taking my trash out from the room because they didn’t have a house keeper.
First thing, when I got there after a non stop 6 hour drive and I arrived at 12:15 at night. Was told that it’s going to be 45 minutes before I get a key card. I booked the room for the whole week in advance. When i finally got to my room there was roaches immediately. There was a sign that said if you leave trash on the ground you will lose your deposit and kicked out without refund, and that there’s a dumpster around back you better take it to. I had to go to the front desk to get my towels and washcloths and the desk told me that I may not get any because they haven’t had a house keeper. In the middle of the night I got cold and went to turn the A/C down and before I ever got close to the unit my feet were soaked from the unit leaking into the carpet. Please spend the extra $10 somewhere else. I seen a guy selling drugs next to me and they didn’t care at all. And the picture is of the dumpster I had to use taking my trash out from the room because they didn’t have a house keeper.
2
sparkle
Feb 6, 2024
·
Stayed 1 night
Staff very rude all in your business and kept my deposit
Staff very rude all in your business and kept my deposit
2
Fred
Oct 17, 2023
·
Stayed 1 night
I would never recommend anyone to stay at this so-called motel. First of all they require a $50 cash deposit even though it is not mentioned online when the room is booked. I recently stayed there, October 15th 2023. When I checked in the remote for the television did not work and the clerk came to the room and got it to turn on with louder than usual volume but there were no manual buttons on the television and remote would not work nor was I able to turn the TV off so I had to listen to sex and the City episodes all night until morning check out. I'm sure I'll have nightmares now after listening to that terrible television show. Secondly the smoke alarm was removed by someone because there was a hole in the ceiling where it should have been. I asked the motel clerk about that and she responded that was surely a safety problem but would not change rooms as the manager would have to approve it and she would not be in until morning. I did not get much sleep that night with the TV on and staying in a problematic place. In the morning when the manager arrived I mentioned to her the problems I had the evening before and ask for some type of compensation on their part. The manager rudely told me that she would not do anything for me and for me to pack up and leave . I called the fire City fire inspector who promptly came to the room and saw that the smoke detectors wires had been cut presumably by the workers who were remodeling the motel. Terrible conditions and customer service
I would never recommend anyone to stay at this so-called motel. First of all they require a $50 cash deposit even though it is not mentioned online when the room is booked. I recently stayed there, October 15th 2023. When I checked in the remote for the television did not work and the clerk came to the room and got it to turn on with louder than usual volume but there were no manual buttons on the television and remote would not work nor was I able to turn the TV off so I had to listen to sex and the City episodes all night until morning check out. I'm sure I'll have nightmares now after listening to that terrible television show. Secondly the smoke alarm was removed by someone because there was a hole in the ceiling where it should have been. I asked the motel clerk about that and she responded that was surely a safety problem but would not change rooms as the manager would have to approve it and she would not be in until morning. I did not get much sleep that night with the TV on and staying in a problematic place. In the morning when the manager arrived I mentioned to her the problems I had the evening before and ask for some type of compensation on their part. The manager rudely told me that she would not do anything for me and for me to pack up and leave . I called the fire City fire inspector who promptly came to the room and saw that the smoke detectors wires had been cut presumably by the workers who were remodeling the motel. Terrible conditions and customer service
2
Amanda
Jun 19, 2024
·
Stayed 1 night
The clerk passed out in her car and I was locked out of the room for 3 hours. I couldn’t get any housekeeping services or any toiletries.
The clerk passed out in her car and I was locked out of the room for 3 hours. I couldn’t get any housekeeping services or any toiletries.
2
Amanda
Jun 19, 2024
·
Stayed 2 nights
I could not get any one to make me a new key to my room when the key wouldn’t work the clerk was found by me 3 hours after I got locked out passed out in her car
I could not get any one to make me a new key to my room when the key wouldn’t work the clerk was found by me 3 hours after I got locked out passed out in her car
2
Amanda
Jun 19, 2024
·
Stayed 1 night
My key wouldn’t open my door and I went to get it remade but no one was there at the desk finally after 3 hours of waiting not being able to get in my room I found the desk clerk passed out in her car.
My key wouldn’t open my door and I went to get it remade but no one was there at the desk finally after 3 hours of waiting not being able to get in my room I found the desk clerk passed out in her car.
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AI-generated summary based on recent guest reviews
Location
Some guests noted police presence on the property and late-night noise from an attached lounge; one also observed nearby drug activity.
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2
Nicole
Feb 11, 2023
·
Stayed 1 night
The police were on the property with K-9's most of the week.
The police were on the property with K-9's most of the week.
2
Nicole
Feb 15, 2023
·
Stayed 5 nights
The police were on the property almost everyday with K-9 units.
The police were on the property almost everyday with K-9 units.
8
Mark
Mar 13, 2023
·
Stayed 2 nights
It was like staying at you great grandma's house who doesn't clean the best. Wasn't any bugs or mold that was a plus. The bed was really comfy. Id stay there again and the price was worth the stay. Stayed in room 151 it's had a stove fridge and microwave in it. If your use to fancy hotels it's not for you.
It was like staying at you great grandma's house who doesn't clean the best. Wasn't any bugs or mold that was a plus. The bed was really comfy. Id stay there again and the price was worth the stay. Stayed in room 151 it's had a stove fridge and microwave in it. If your use to fancy hotels it's not for you.
2
Bryan
Aug 9, 2024
·
Stayed 5 nights
First thing, when I got there after a non stop 6 hour drive and I arrived at 12:15 at night. Was told that it’s going to be 45 minutes before I get a key card. I booked the room for the whole week in advance. When i finally got to my room there was roaches immediately. There was a sign that said if you leave trash on the ground you will lose your deposit and kicked out without refund, and that there’s a dumpster around back you better take it to. I had to go to the front desk to get my towels and washcloths and the desk told me that I may not get any because they haven’t had a house keeper. In the middle of the night I got cold and went to turn the A/C down and before I ever got close to the unit my feet were soaked from the unit leaking into the carpet. Please spend the extra $10 somewhere else. I seen a guy selling drugs next to me and they didn’t care at all. And the picture is of the dumpster I had to use taking my trash out from the room because they didn’t have a house keeper.
First thing, when I got there after a non stop 6 hour drive and I arrived at 12:15 at night. Was told that it’s going to be 45 minutes before I get a key card. I booked the room for the whole week in advance. When i finally got to my room there was roaches immediately. There was a sign that said if you leave trash on the ground you will lose your deposit and kicked out without refund, and that there’s a dumpster around back you better take it to. I had to go to the front desk to get my towels and washcloths and the desk told me that I may not get any because they haven’t had a house keeper. In the middle of the night I got cold and went to turn the A/C down and before I ever got close to the unit my feet were soaked from the unit leaking into the carpet. Please spend the extra $10 somewhere else. I seen a guy selling drugs next to me and they didn’t care at all. And the picture is of the dumpster I had to use taking my trash out from the room because they didn’t have a house keeper.
4
Randy
Oct 23, 2023
·
Stayed 1 night
The first room offered smelled strongly of pot... the second room was slightly better. Bathroom was pretty bad and the gal that checked us in, Raquel was as nice as can be, but apologized that there wasnt any towels in the room. Bathtub was pretty grimy. Carpet was dirty. The cigar club attached to the hotel caused a ruckus involving several (traffic or crowd control?) police cars and sirens that seemed to blare at 3am a long time. Granted, that wasn't their fault, but the rooms didn't seem too sound proof. We stayed only one night. I woke up to use the bathroom and saw several cockroaches crawling over the trash we'd just deposited in there. I didn't use the shower there. We ate next door before all the people arrived and picked up our towls on the way there. The counter gal apologized for the condition of the towels, because they were small and several were stained... so we refrained from using them.
The first room offered smelled strongly of pot... the second room was slightly better. Bathroom was pretty bad and the gal that checked us in, Raquel was as nice as can be, but apologized that there wasnt any towels in the room. Bathtub was pretty grimy. Carpet was dirty. The cigar club attached to the hotel caused a ruckus involving several (traffic or crowd control?) police cars and sirens that seemed to blare at 3am a long time. Granted, that wasn't their fault, but the rooms didn't seem too sound proof. We stayed only one night. I woke up to use the bathroom and saw several cockroaches crawling over the trash we'd just deposited in there. I didn't use the shower there. We ate next door before all the people arrived and picked up our towls on the way there. The counter gal apologized for the condition of the towels, because they were small and several were stained... so we refrained from using them.
8
Kayla
Sep 3, 2023
·
Stayed 1 night
The lounge is a cool addition.
The lounge is a cool addition.
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AI-generated summary based on recent guest reviews
Dining
Very limited dining is noted; an attached lounge or cigar club is mentioned, and one review reported no breakfast.
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4
Randy
Oct 23, 2023
·
Stayed 1 night
The first room offered smelled strongly of pot... the second room was slightly better. Bathroom was pretty bad and the gal that checked us in, Raquel was as nice as can be, but apologized that there wasnt any towels in the room. Bathtub was pretty grimy. Carpet was dirty. The cigar club attached to the hotel caused a ruckus involving several (traffic or crowd control?) police cars and sirens that seemed to blare at 3am a long time. Granted, that wasn't their fault, but the rooms didn't seem too sound proof. We stayed only one night. I woke up to use the bathroom and saw several cockroaches crawling over the trash we'd just deposited in there. I didn't use the shower there. We ate next door before all the people arrived and picked up our towls on the way there. The counter gal apologized for the condition of the towels, because they were small and several were stained... so we refrained from using them.
The first room offered smelled strongly of pot... the second room was slightly better. Bathroom was pretty bad and the gal that checked us in, Raquel was as nice as can be, but apologized that there wasnt any towels in the room. Bathtub was pretty grimy. Carpet was dirty. The cigar club attached to the hotel caused a ruckus involving several (traffic or crowd control?) police cars and sirens that seemed to blare at 3am a long time. Granted, that wasn't their fault, but the rooms didn't seem too sound proof. We stayed only one night. I woke up to use the bathroom and saw several cockroaches crawling over the trash we'd just deposited in there. I didn't use the shower there. We ate next door before all the people arrived and picked up our towls on the way there. The counter gal apologized for the condition of the towels, because they were small and several were stained... so we refrained from using them.
2
James
Aug 8, 2024
·
Stayed 1 night
$60.00 cash deposit was required No towels were supplied No breakfast Looked like a construction zone Water dropping down the exterior walls Room was clean
$60.00 cash deposit was required No towels were supplied No breakfast Looked like a construction zone Water dropping down the exterior walls Room was clean
8
Kayla
Sep 3, 2023
·
Stayed 1 night
The lounge is a cool addition.
The lounge is a cool addition.
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Guests have not written any reviews for this property yet.
Property Policies
Check-in instructions
Everything you need to know for a smooth check-in.
Check-in
Check-out
Check-in from 00:00
Before 12:00
Good to know
Additional policies and info about this property.
FAQs about Haven Hotel
Is parking available at the hotel?
Free self-parking is available on-site.
Are pets allowed at the hotel?
Pets are allowed, and service animals are exempt from fees. Additional fees may apply for pets.
What are the check-in and check-out times?
Check-in time starts at 00:00 and check-out time ends at 12:00. Early or late check-in/check-out may be available upon request.
What accessibility features does the hotel provide?
The hotel does not have elevators or specified accessibility features.
Where is the hotel located in relation to local attractions?
The hotel is located approximately 1 km from Arkansas Continued Care Hospital, 2.1 km from The Mall at Turtle Creek, and 4.1 km from Arkansas State University. The nearest airport is Jonesboro Municipal, about 4.8 km away.
Is there a swimming pool at the hotel?
The hotel features a swimming pool, but specific details about its type or operational hours are not provided.
What are the policies for children staying at the hotel?
Children of all ages are welcome at the hotel. Additional fees may apply for children using existing beds.
Does the hotel offer extra beds or cribs?
Cribs cannot be added, and extra bed policies vary according to room type. Advance request or confirmation may be required.
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Instant AI responses are based on hotel information
Check-out time ends at12:00
Pets
Pets are allowed
Children And Extra Bed Policy
Child policies:Children of all ages are welcome at this property.Additional fees may be charged for children using existing beds. Add the number of children to get a more accurate price.Cribs and Extra Beds:For all room types, cribs cannot be added. Extra bed policies vary according to room type. Please refer to the relevant room type policy.;
Popular amenities
General
Room Service
Pet Friendly
Disabled Access
Air Conditioned
Refrigerator
Cable / Satellite TV
Connecting Rooms
Coffee / Tea Maker
Microwave
Hair Dryer
TV
DVD Player
Disabled Parking
Shower
Ice Machine
Vending Machines
Kitchenette
Services
24-Hour Reception
Dry Cleaning
Conference Room(s)
Multilingual Staff
Safe-Deposit Box
ATM / Cash Machine
Porters
Wake-up Service
Laundry service
Photocopier
Activities
Fitness Room/Gym
Swimming pool
Pool Indoor
Parking
Airport shuttle
Internet
WiFi