Name: Hilton Garden Inn Phoenix North Happy Valley
Address: 1940 W Pinnacle Peak Rd, Phoenix, Arizona, US
Price range: $122–$470 per night
Rating: 8.08

What guests think

At Hilton Garden Inn Phoenix North Happy Valley, travelers consistently highlight friendly, accommodating staff, generally clean, comfortable rooms, and a convenient, quiet location near freeways, shopping, and local venues, making it a practical base for visits to the area.

Several reviews note ongoing renovations, intermittent pool closures, and elevator concerns that can affect the stay. Rooms are comfortable but some feel dated, with reports of AC or shower issues and occasional noise from other guests. Dining and bar experiences are mixed: food is often praised, yet breakfast isn’t included and the restaurant may be closed at times. Expect a friendly, convenient stay with some potential facility or dining limitations.

Facilities

Cleanliness

Rooms

Service

Location

Dining

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AI-generated summary based on recent guest reviews

Facilities

Facilities are a mix: several reviews note ongoing renovations, intermittent pool closures, and elevator concerns that can affect the stay. The fitness room is 24 hours, and the pool/hot tub and patio are appreciated when available; the bar is onsite but sometimes closed.

Related guest reviews

10

Ellen

Aug 19, 2025

·

Stayed 1 night

The fitness room is open 24 hours a day.

6

DeAnn

Aug 16, 2025

·

Stayed 1 night

The staff was the best part. The room was clean and we felt safe too. The elevators felt like we were going to drop down it soon so bad. Also, we couldn't take a shower because it didn't work. Seriously? Yes. Because I booked w Expedia, nothing they could do.

8

Kelvin

Aug 14, 2025

·

Stayed 2 nights

The elevators do not seem safe

6

Michelle

Aug 4, 2025

·

Stayed 7 nights

The staff was nice. The rooms were clean but every hall was under construction and the noise with the drilling and plastic tarps everywhere was not very inviting. I left early to go to another hotel down the street.

8

Stephanie

Jun 16, 2025

·

Stayed 1 night

Bed wasnt the moat comfortable, but it got the job done. Pool and hot tub were relaxing and the property was clean.

8

Susan

Dec 2, 2024

·

Stayed 3 nights

Beautiful property although they we’re remodeling the lobby area. The breakfast is not complementary. Coffee if available.

4

David

Nov 10, 2024

·

Stayed 1 night

We were asked to pay $15.99 per person for breakfast. Also, the entire first floor was under constructions. Our room rate was $211.53 - that’s crazy for this situation.

10

Kailynne

May 21, 2024

·

Stayed 2 nights

Everything at the hotel was perfect! The staff were absolutely incredible. The food was fantastic. Pool was kept at a perfect temperature.

2

Iyad

Nov 22, 2023

·

Stayed 5 nights

Pool was out of order for the 5 days I was there, and the cable went out for 3 days.

6

Cassondra

Nov 20, 2023

·

Stayed 2 nights

When I checked in the acted as if I was bothering him. No greeting, just a terse "Do you have a room here?" All of the other staff was wonderful. Also, I specifically booked the hotel for the pool, and the pool was closed. I wish I would have known that before booking.

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Cleanliness

Many guests find the property very clean and well kept. A smaller number reported lapses such as dirty towels, unclean floors, or, in rare cases, poor room cleaning.

Related guest reviews

10

Erika

Oct 27, 2025

·

Stayed 2 nights

The hotel was clean, quiet and comfortable.

10

Cruz

Aug 31, 2025

·

Stayed 1 night

It was very quiet and clean

6

Cody

Aug 12, 2025

·

Stayed 1 night

The staff was EXCEPTIONAL. The room ac unit did not work and I got placed in another room. The new room had dirty towels and there was something dirty on the bathroom floor.

10

Tony

Aug 5, 2025

·

Stayed 3 nights

Rooms were great and it was very clean! Would definitely stay there again!

10

Salvador

Jun 6, 2025

·

Stayed 2 nights

This property is super clean and really quiet. The staff, regardless of who was working. as I came into contact with several of them, were extremely friendly and helpful. Also, as a first time visitor to this hotel, I can assure you that I will be booking future trips to Phoenix at this location.

10

Avo

Jun 5, 2025

·

Stayed 2 nights

Very clean property. Friendly staff. Rooms are well kept and clean

4

Mayra

May 29, 2025

·

Stayed 6 nights

Loud AC unit in the room. Not a clean place. The elevator broken and slow

8

Thomas

Jan 17, 2024

·

Stayed 1 night

Bathroom needs updating. For what we paid, there should have been a walk in shower and not a shower/ tub combo. The floor wasn’t very clean.

2

Jeff

Jan 4, 2024

·

Stayed 1 night

Our room wasn’t cleaned properly, feces on chair and urine on bedside no coffee and dining facilities were closed.

6

Lori

Oct 26, 2023

·

Stayed 1 night

The breakfast staff was excellent. Check in lady was rather impolite and snarky. Room had little bits of small trash on the floor.

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Rooms

Rooms are generally comfortable with many praising the beds, but some feel dated and report maintenance issues like weak shower pressure or AC problems, plus occasional noise from hallways or appliances. Some room tech (TVs/USB) feels outdated.

Related guest reviews

10

Ellen

Nov 10, 2025

·

Stayed 1 night

The room was fine. Bed & pillows were comfortable. Felt safe & relaxed. I was alone so feeling safe was #1 for me. I was very disappointed with whoever was next door or across the hall. This has nothing to do with the hotel at all. Crying baby that kept me from falling asleep right away then next door sounded like something was being thrown against the wall & just a lot of them just slamming the door. Honestly the hotel was fine just some people are inconsiderate to others. Just rude! I know I should've call front desk but I was alone & didn't want any problems

8

Pamela

Oct 6, 2025

·

Stayed 2 nights

The room was clean. Could use some updating. Michael at the front desk could use a course in customer service. It wouldn't hurt him to smile at the guest when they come and go.

6

DeAnn

Aug 16, 2025

·

Stayed 1 night

The staff was the best part. The room was clean and we felt safe too. The elevators felt like we were going to drop down it soon so bad. Also, we couldn't take a shower because it didn't work. Seriously? Yes. Because I booked w Expedia, nothing they could do.

6

Cody

Aug 12, 2025

·

Stayed 1 night

The staff was EXCEPTIONAL. The room ac unit did not work and I got placed in another room. The new room had dirty towels and there was something dirty on the bathroom floor.

6

Kimberly

Jul 28, 2025

·

Stayed 1 night

It was ok, but we had no control over the A/C in the room. And it was hot.

6

Rich

Feb 23, 2025

·

Stayed 1 night

Service and cleanliness was excellent. The Tv viewing experience and the lack of USB ports in the room was disappointing . The TV cable service did not have a guide or the channels did not list what the programs was. In this era of technology the setup in the room is outdated

10

thomas

Dec 1, 2024

·

Stayed 3 nights

Pleasant personnal at front desk. TV e beds are extraordinarily comfortable.

6

Sarah

Sep 4, 2023

·

Stayed 1 night

The staff was amazing. The property was nice but the room was loud all night. Between traffic outside and the refrigerator being loud all night, sleep was horrible.

6

Steve

Jan 3, 2023

·

Stayed 2 nights

Cold shower water to start. Then two nights of solid noise from room above us. Obviously unchaperoned kids. Manager was successful in quetting them down once (at 1:00 am) but they were back at it by 7:30 am). Repeat on night 2. Then elevator wasn’t working….down three flights with luggage in tow. Just snake bit I suppose this trip, but never an apology for the fails. Will look for another option next time.

10

Brian

Dec 31, 2022

·

Stayed 1 night

Low shower pressure and loud air conditioner

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Service

Service is frequently praised as friendly, accommodating, and attentive, with several standout staff mentions. A few guests experienced curt check-in interactions or difficulty getting extras such as pillows or housekeeping.

Related guest reviews

8

Pamela

Oct 6, 2025

·

Stayed 2 nights

The room was clean. Could use some updating. Michael at the front desk could use a course in customer service. It wouldn't hurt him to smile at the guest when they come and go.

10

Katherine E

Aug 31, 2025

·

Stayed 8 nights

This was a great location for me, staff was so accommodating and helpful

10

Linda

Aug 27, 2025

·

Stayed 1 night

Staff were friendly, efficient and smiling. The bedding smelled very fresh and the shower.was hot with great water pressure..

10

Robert

Aug 6, 2025

·

Stayed 1 night

Excellent customer service

10

Christopher

Jul 6, 2025

·

Stayed 3 nights

Great service!!

6

Robert

Sep 29, 2024

·

Stayed 3 nights

This was not a Hilton experience. We are Hilton members and stay at hiltons when possible due to their standards and customer service. This Hilton did not live up to the name. I called and asked for an extra pillow they told me they didn’t have any, non available at all during a three day stay. The coffee was dumped at 10am on the dot. I was literally walking up to pour a cup as they took it and said nope I’m dumping it. (Most other hiltons have coffee and tea all day). Since it was in Arizona (111 degrees) they had an ice water pitcher out but it was always empty. When I asked for them to fill it they said I could buy a bottle water. Big let down in customer service. The room was average only 4 pillows on a king bed. No extra linens. We were here 3 nights never had housekeeping clean or ask if we needed any linens. Won’t stay here again.

10

Dominic

Sep 6, 2024

·

Stayed 1 night

Let me tell you. This was the best experience that I have had with dealing with a hotel. In regards to Everything... I ended up having to do extra errands that I was not expecting. My battery wasn't charged my fault. it was record-breaking heat outside. And I had food that was going to go bad otherwise. I was supposed to leave to go home that morning and now I'm stuck with food and a battery that's not charged... they charged my battery and they put my food in their fridge with my name on it so I can come back and pick it up later... totally Save the Day. And was kind enough when I got back to my hotel room late the day before after the wedding. Gave me permission as I am, one person to take a little swim... which due to back issues is a must... I was able to sleep with low pain. Instead of the excruciating torture I normally deal with. When i can't soak or stretch..... thank you thank you thank you thank you every chance I get I will stay here at this hotel. In Arizona hands down best staff ever.

8

wendy

May 2, 2024

·

Stayed 1 night

Check-in was weird. The desk clerk was in a mood. Explained NOTHING to us about anything. I had to ask what the $25 charge was for, he told us nothing about breakfast or even what our room number was, just handed us a key & said elevators are over there. He told my husband later when we came back from dinner, "nothing good happening here". Disgruntled employees are not a good sign for how management runs things.

10

Serena

Oct 15, 2023

·

Stayed 2 nights

The staff was excellent

10

Andreas

Oct 13, 2023

·

Stayed 2 nights

I had an amazing experience! The staff was very friendly and attentive and helped me with all my needs and questions! There was a gentleman at the front desk I would especially like to thank for he was EXCEPTIONAL and made my stay perfect! I am excited for the next chance to return to this hotel specially for him and his accommodations.

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Location

Convenient location near major roads, shopping, and dining, and handy for local spots like Deer Valley Airport and Happy Valley Surgery Center. Guests often note the area feels safe and quiet.

Related guest reviews

8

Peter

Oct 15, 2025

·

Stayed 1 night

Stayed close to the Happy Valley Surgery center

8

Ralph

Sep 15, 2025

·

Stayed 2 nights

Every time we go visit Phoenix, we always stay at this hotel we like it’s as close to things we like to do

10

Katherine E

Aug 31, 2025

·

Stayed 8 nights

This was a great location for me, staff was so accommodating and helpful

10

Duane

Feb 27, 2024

·

Stayed 2 nights

The access to the freeway

10

Kimberly

Feb 25, 2024

·

Stayed 1 night

The room was comfortable and clean, and the staff was friendly. Free parking is a huge plus, and it is close to freeway without freeway noise. Quiet location but also close to a mall with tons of restaurants.

10

Thomas

Dec 31, 2023

·

Stayed 3 nights

It’s our go to place when visiting my sons in Phoenix. Convenient, clean and I feel safe about the area. The beds are very comfortable and I sleep well

10

John

Nov 26, 2023

·

Stayed 3 nights

Convenient for our holiday stay!

10

steven

Nov 24, 2023

·

Stayed 1 night

Easy to find, lots of free parking, friendly and efficient front desk staff, clean and well maintained property and rooms. I really like this place

8

Marlene

Oct 26, 2023

·

Stayed 3 nights

We had a very nice stay at the Hilton Garden Inn. Everything was very clean in the room. There was a scent in our room that was unfavorable to me. I have extreme allergies and am very sensitive to any scents. I wish all hotels understood this and used scent-free detergents for bedsheets and towels, etc. Couldn't quite pinpoint where smell was coming from. Overall, a nice experience. Super convenient location as we flew into Deer Valley Airport and rented a car from Enterprise, both just up the road.

8

JODIE

Jul 8, 2023

·

Stayed 1 night

The property is convenient to the places we visit when going to Phoenix. Very quiet and clean, however both times we have stayed there the Restuarant was closed. We had to go elsewhere to eat dinner and breakfast which we really didn't want to do.

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Dining

Food and the bar receive good feedback when open, but breakfast is not complimentary and pricing or availability can be an issue. Some guests arrived to find the restaurant closed due to staffing.

Related guest reviews

10

Christina

Aug 23, 2025

·

Stayed 1 night

The room was clean and comfortable. The staff was friendly and we enjoyed a dinner and drink at the bar.

10

Hannah

Jul 20, 2025

·

Stayed 3 nights

This place was great! I was traveling in from a long drive from Los Angeles and the staff were so accommodating. Even helped me with a first aid kit after stubbing my toe pretty bad leg at midnight eeeek. The restaurant had great food and drinks and the rooms were very clean and spacious.

10

Armando

Jun 29, 2025

·

Stayed 1 night

Front office lady was really nice, buffet food was good chef was nice, the lady serving food really outgoing, made us feel welcomed. Will recommend to stay, will come back again! (:

8

Susan

Dec 2, 2024

·

Stayed 3 nights

Beautiful property although they we’re remodeling the lobby area. The breakfast is not complementary. Coffee if available.

4

David

Nov 10, 2024

·

Stayed 1 night

We were asked to pay $15.99 per person for breakfast. Also, the entire first floor was under constructions. Our room rate was $211.53 - that’s crazy for this situation.

10

Paul

Sep 9, 2024

·

Stayed 2 nights

Staff, room and amenities all in good shape, enjoyed the dining and bar onsite. Good choices for breakfast and dinner.

10

Kailynne

May 21, 2024

·

Stayed 2 nights

Everything at the hotel was perfect! The staff were absolutely incredible. The food was fantastic. Pool was kept at a perfect temperature.

8

Charlene

May 4, 2024

·

Stayed 3 nights

My only complaint was the bar and restaurant was closed because there was no staff there to operate and we arrived hungry and tired. The room was clean and comfortable.

6

Michaela

Dec 31, 2023

·

Stayed 2 nights

This property would be a solid 4 stars if it weren't for 2 things: 1. After Christmas, we wanted to stay 1 extra night. The front desk would not honor our existing rate. Instead, quoted a higher price. However, they did suggest going online to Expedia.com to book at a better rate. WHAT? We switched hotels, which was highly inconvenient. 2 Continental Breakfast was $9.00/per person for all-carb, zero protein choices.

10

Lorraine

Dec 16, 2023

·

Stayed 1 night

The website diesnt mention there is a charge for breakfast.

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AI-generated summary based on recent guest reviews

Month	Average price
January	$139
February	$233
March	$247
April	$143
May	$124
June	$94
July	$99
August	$95
September	$118
October	$139
November	$151
December	$117

Su	Mo	Tu	We	Th	Fr	Sa
1	2	3	4	5 $211	6 $251	7 $229
8 $185	9 $199	10 $191	11 $198	12 $470	13	14 $467
15 $132	16 $133	17 $133	18 $133	19 $133	20 $249	21 $315
22 $138	23 $130	24 $130	25 $128	26 $133	27 $128	28 $133
29 $130	30 $130

Su	Mo	Tu	We	Th	Fr	Sa
		1 $133	2 $130	3 $133	4 $133	5 $133
6 $133	7 $217	8 $229	9 $133	10 $133	11 $130	12 $133
13 $133	14 $133	15 $133	16 $132	17 $127	18 $127	19 $125
20 $123	21 $124	22 $124	23 $125	24 $122	25 $123	26 $123
27 $125	28 $125	29 $126	30 $128	31 $123

Hilton Garden Inn Phoenix North Happy Valley

Prices for Hilton Garden Inn Phoenix North Happy Valley

Monthly average prices

About this property

Location

Guest reviews of Hilton Garden Inn Phoenix North Happy Valley

Who stays here?

What guests think

Property Policies

Check-in instructions

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