Is parking available at the hotel?

Yes, free self-parking is available on-site. Limited parking is provided.

What type of breakfast is offered and what are the serving hours?

A complimentary self-serve breakfast is served daily from 6 AM to 10 AM.

Does the hotel allow pets?

Yes, pets are allowed with a fee of USD 75.00 per pet, which may vary based on the length of stay. Service animals are exempt from fees.

What are the check-in and check-out times?

Check-in is at 3:00 PM and check-out is at 12:00 PM. Early or late check-in/check-out may be available upon request.

What accessibility features are available for guests with disabilities?

The hotel features limited wheelchair accessibility, including accessible public areas and facilities. Step-free entrances are available.

Where is the hotel located in relation to key landmarks?

The hotel is located in Richmond's business district, within a 15-minute drive of Short Pump Town Center and the University of Richmond. It is approximately 7.8 miles from Lewis Ginter Botanical Garden and 19.6 miles from Richmond International Airport.

Does the hotel have a swimming pool?

Yes, there is a seasonal outdoor pool available, operational from May to September.

What are the policies regarding children staying at the hotel?

Up to 2 children aged 17 years old and younger can stay for free when occupying the parent's or guardian's room, using existing bedding.

Holiday Inn Express Richmond I-64 Short Pump Area

Average nightly price at Holiday Inn Express Richmond I-64 Short Pump Area by IHG by month, last 12 months (USD)
Month	Average price
January	$97
February	$104
March	$140
April	$108
May	$121
June	$120
July	$123
August	$116
September	$111
October	$125
November	$131
December	$100

What guests think

At Holiday Inn Express Richmond I-64 Short Pump Area by IHG, reviewers frequently highlight clean, comfortable rooms, friendly staff, and a varied, satisfying breakfast in a convenient location near I‑64 and Short Pump shopping.

Housekeeping during multi‑night stays is inconsistent, with several guests reporting no room refresh or towel resupply without repeated requests. Nearby construction and limited signage made access and parking confusing for some, and occasional morning noise was mentioned. Maintenance complaints surface periodically—noisy or weak AC, plumbing and water‑pressure problems, ice‑machine outages, spotty Wi‑Fi, and a few power‑outage incidents without backup. Overall, expect a comfortable, value‑focused stay if you confirm housekeeping and plan for construction‑related access.

Facilities

Cleanliness

Rooms

Service

Location

Dining

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Facilities

Amenities include a fitness room, pool, lobby coffee, and pet‑friendly policies. Guests noted ice‑machine outages and ongoing nearby construction that makes parking and entry confusing at times.

Related guest reviews

10

Valerie

Jul 28, 2025

·

Stayed 3 nights

Great breakfast. Great front desk staff. Clean. The pool is nice. Only downside was a rather sizable sheetz construction project making it a little bit difficult to enter and exit the property. Summer 2025.

10

Marilyn

Sep 29, 2025

·

Stayed 3 nights

Staff were great; facilities perfect; pet friendly

10

Jane

Mar 3, 2025

·

Stayed 1 night

Construction made it difficult to find the entrance to the hotel. Better signage would help. Hotel was very nice. Our room was lovely. It was neat and clean.

8

Anthony

Aug 17, 2025

·

Stayed 1 night

Very basic but clean and usable accommodations. Rather austere decorations. Comfortable bed, and a decent-sized room. All in all, what you would expect from this sort of hotel. The staff members were very nice and reasonably efficient. The breakfast included in the price was good for this type of accommodation. A reasonable mix of hot and cold food, and the presentation of the buffet was acceptable. If you're on the road with the family, this will save you $30-$40 and an hour or so compared to eating out. We didn't use the pool, but it looked fine and was a good size. The kids would probably love it. For a utilitarian stay in the Richmond area, I can endorse this hotel.

10

Bethany

Aug 2, 2025

·

Stayed 1 night

Room was very clean, staff was nice. A lot of hot food breakfast options. The pool was closed during our stay. The hotel was tucked away and in a safe, quiet area.

8

Melissa

Aug 17, 2025

·

Stayed 2 nights

The hotel itself was good. Breakfast was great! The toilets in the bathrooms of the rooms were really low to the ground - not ideal for taller and/or older people. The construction around the hotel made for limited parking especially handicap accessible spots.

10

John

Aug 5, 2025

·

Stayed 2 nights

Fitness Center and breakfast were just right for me. Coffee was exceptional and always available in the lobby

2

Pamela

Dec 24, 2025

·

Stayed 5 nights

The room felt totally neglected. I’ve stayed there twice in the last two months. The first time no one came to my room. I wound up having to get towels from the front desk and eventually just asked to be put in a new room to have clean sheets and towels. This time someone at the front desk said there was a note to come into my room every day. They came the first day and then not after that. We wound up having to ask for towels and toilet paper at the front desk. I thought they maybe were a casualty of the Trump administration and that their housekeeping people were afraid to show up because of the ICE raids, but my son, who used to stay there and no longer does, said that’s the norm for them now. In fact, a woman at the desk last time told me they only clean the rooms when someone checks out. There was a note in the elevator that both of their ice machines were broken and you could go to a hotel nearby if you wanted ice.

10

Action Vet

Apr 23, 2025

·

Stayed 1 night

Construction going on around the property. It was difficult to figure out how to get to the front of the hotel

4

Candice

Aug 23, 2023

·

Stayed 2 nights

Toilet overflowed. Beggars in parking lot. No bacon for breakfast which is one reason I usually stay at a HIE. Onky one icw machine worked. Staffvwas friendly and skilled.

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Cleanliness

Many guests found the hotel and rooms very clean, but housekeeping during multi‑night stays was often missed. There were reports of worn linens, occasional dirty areas, odors, and even ants.

Related guest reviews

8

Ana

Nov 28, 2025

·

Stayed 1 night

The first room asignes to us was dirty and the microwave burned, we asked to be changed of room, next room blankets didn't smell clean…

10

Joe

Jan 19, 2025

·

Stayed 2 nights

Breakfast was great. No maid service was disappointing. Tv worked well. Water was hot and bed was comfortable

10

Marcelino

Jul 31, 2025

·

Stayed 3 nights

I love this hotel. I stayed for 4 days and it was great. The front desk staff was great. The kitchen staff was great. The items they had for breakfast every day was amazing. The only problem I had was the the house keeping staff never cleaned or did anything in my room at all. I even told the front desk and they told them to clean my room and they still didn’t do it. I had to go get fresh towels daily from the front desk staff. The day that I was leaving they came to clean my room and it seemed like they had an attitude about it. That is my only complaint about this property.

4

Pamela

Nov 3, 2025

·

Stayed 5 nights

I had to ask for clean towels because no one ever came in to clean. The third day someone at the front desk had made a note to have it cleaned but when I got back that night no one had been in. I don’t drink the coffee in the room - if I had I would have been out of luck after day 1. I don’t eat the free breakfast or ask for the sheets to be changed. I just would have liked some clean towels!!!! I’m wondering if your cleaning staff isn’t showing up because they’re afraid of an ICE raid. It’s really a shame. Definitely different from the other times I’ve stayed there.

2

Pamela

Dec 24, 2025

·

Stayed 5 nights

The room felt totally neglected. I’ve stayed there twice in the last two months. The first time no one came to my room. I wound up having to get towels from the front desk and eventually just asked to be put in a new room to have clean sheets and towels. This time someone at the front desk said there was a note to come into my room every day. They came the first day and then not after that. We wound up having to ask for towels and toilet paper at the front desk. I thought they maybe were a casualty of the Trump administration and that their housekeeping people were afraid to show up because of the ICE raids, but my son, who used to stay there and no longer does, said that’s the norm for them now. In fact, a woman at the desk last time told me they only clean the rooms when someone checks out. There was a note in the elevator that both of their ice machines were broken and you could go to a hotel nearby if you wanted ice.

6

Beth

Jun 1, 2025

·

Stayed 4 nights

Good stuff – breakfast, comfortable bed and relatively quiet. Bad stuff, four nights and not once, despite asking the front desk and housekeeping, was my room ever cleaned or restocked. Key card worked about every other time which required multiple trips to the front desk for a new one. Carpeting in hallways, and other areas was in major need of vacuuming

6

Keith

Jul 31, 2025

·

Stayed 1 night

Had issue with cleanliness of lobby. I arrived at 10 pm and the floors were dirt and sticky, they needed to be mopped along with the elevator floor. Other than that my stay was fine.

2

Mary

Aug 2, 2025

·

Stayed 1 night

The room smelled of mildew and had a musty smell

10

Brent

Oct 22, 2025

·

Stayed 1 night

Very clean, nicely appointed room. It was just as I was expecting and hoping it would be. Great quick overnight stay.

6

Beth

Dec 9, 2025

·

Stayed 5 nights

Friendly staff, good breakfast, clean and comfortable lobby. Rooms need new sheets, comforters, and shower curtains as there were holes in each and stains in the comforter - they need to replace the items showing that much wear and tear.

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Rooms

Rooms are generally comfortable and updated, with many praising very comfy beds and adequate space, though some felt small. Recurring issues include noisy or weak AC, very low toilets, occasional pool or construction noise, and spotty Wi‑Fi.

Related guest reviews

8

Charles

Jul 27, 2025

·

Stayed 2 nights

Good things: bed comfort, large screen TV, decent channel selection, very good breakfast, flawless proximity cards, nice towels, price reasonable for the times, good charging outlets and lighting, 24-hour coffee, pleasant people at the front desk. Bad things: Internet (wifi) down most of the time and according to other guests, an ongoing issue. Crap shower heads that need cleaning from mineral build-up, no powered vent in bathroom.

10

Constance

Jul 14, 2025

·

Stayed 4 nights

Staff was polite and friendly. Bed and pillows super comfy. Great water pressure in the shower. The hotel could use more then one elevator but thats just a little thing. Enjoyed my stay!

8

Rebecca S

Aug 11, 2025

·

Stayed 1 night

cleanliness/great bed/great service at desk & breakfast Not so good - refrigerator was not on and working and had no freezer, water pressure in bathroom sink was very poor, pool noise outside window at 11:00pm - male teens. We also stayed on the 3rd floor week before and the water pressure was very bad at the sink in the bathroom. Shower water pressure was fine. That refrigerator was working find and had a freezer.

8

Gerald

May 26, 2025

·

Stayed 2 nights

small room but nice and new

6

John

Jul 26, 2024

·

Stayed 1 night

Room was as expected. Breakfast was good. Air conditioner was so loud that it woke me every time it went on overnight.

8

Kevin

Aug 11, 2024

·

Stayed 1 night

A/C in the room (#404) was barely working. It was like a sauna.

8

Melissa

Aug 17, 2025

·

Stayed 2 nights

The hotel itself was good. Breakfast was great! The toilets in the bathrooms of the rooms were really low to the ground - not ideal for taller and/or older people. The construction around the hotel made for limited parking especially handicap accessible spots.

10

Sheila

Jul 7, 2025

·

Stayed 1 night

Excellent value for the price. Beds extremely comfortable and room was spacious and clean

8

Barry

May 23, 2025

·

Stayed 1 night

Convenient location. Good price. AC very noisy or I'd give 5 starts.

6

Richard

Aug 14, 2025

·

Stayed 2 nights

The air conditioner made a loud rumbling noise

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Service

Service is frequently described as friendly, helpful, and responsive. Several reviews, however, reported rude or unprofessional interactions, room/key assignment errors, and poor follow‑through on housekeeping requests.

Related guest reviews

8

Cayle

Aug 10, 2023

·

Stayed 1 night

The hotel was nice, we had an issue when we first arrived. My key didn’t work so I went back to the front desk and they got the key to work, when I entered the room it was clearly someone else’s room. There were someone else’s belongings in the room so we had to go back to the desk again to get a different room. Odd experience but once we were given a different room it was nice and clean.

10

Brenda

Jan 27, 2025

·

Stayed 5 nights

The front desk was very helpful and professional.

4

Jobinae

Jul 23, 2024

·

Stayed 2 nights

overall the stay was okay. i gave it a poor rating because i came down there for a special occasion and we got locked out our room for almost an hour which caused us to have to pay an ADDITIONAL fee to what was already paid prior to. we had to wait for maintenance to get off lunch for them to fix our room door. i asked to be compensated but the manager only offered me points since i booked through a third party. also we were not able to log in on the wifi our whole stay. overall, the hotel was clean.

4

Latoia

Aug 10, 2025

·

Stayed 2 nights

The hotel could significantly enhance its signage and directional efforts, particularly with the ongoing construction around the complex. As someone unfamiliar with the area, I found it quite difficult to navigate to the location, and I unfortunately got turned around, ending up on the expressway because I couldn’t find the entrance. Upon arrival, there was no attendant present, and I had to wait to check in. It was disappointing to see that the young lady on duty seemed to be the only staff member available, as she was busy closing the pool. Additionally, on August 9th, a male staff member later that evening told my sons to "shut up" while they were enjoying the pool, further stating that he couldn’t receive another complaint. This experience fell far short of my expectations for customer service, especially after a long five-hour drive. Throughout the day, the other staff members did not make me or my family feel welcome, as they appeared to focus more on other guests. Based on this experience, I cannot recommend this hotel to anyone I know.

6

Amisha

May 19, 2023

·

Stayed 1 night

When my husband and I checked in the person checking us in could not have been more rude and unprofessional!

10

JANE

Jan 6, 2025

·

Stayed 1 night

Friendly check in staff. Great rooms.

2

Susana

Jul 29, 2025

·

Stayed 2 nights

The front desk guy was rude I have never been to a hotel where they are not willing to give extra pillows.

10

Allan

Dec 7, 2025

·

Stayed 1 night

Staff was real friendly at check in and out. The hotel was updated, clean and great location

10

Yavicreci

May 30, 2025

·

Stayed 1 night

Super friendly and efficient staff, late night and early morning!! I didn't even have to supply my IHG number. It was taken care of before I checked out. Awesome customer service. Even the breakfast staff was efficient!

10

Charles

Aug 23, 2025

·

Stayed 1 night

Front desk was awesome

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Location

Convenient to I‑64 and Short Pump shopping and dining, and often described as quiet and safe. Nearby construction and limited signage make the entrance and parking confusing, with some morning construction noise reported.

Related guest reviews

10

Manishkumar

Aug 3, 2025

·

Stayed 2 nights

Location

10

Jane

Mar 3, 2025

·

Stayed 1 night

Construction made it difficult to find the entrance to the hotel. Better signage would help. Hotel was very nice. Our room was lovely. It was neat and clean.

6

Sophia

Aug 9, 2025

·

Stayed 1 night

They are building a gas station right beside hotel and construction started right at 8 am and very loud, not able to sleep in at all and the carpet was dirty and smells

8

Rudy

Jul 10, 2025

·

Stayed 1 night

Property hard to get to crazy route otherwise fine. Good value for price. Clean and nice place to stay

10

Sabrina

May 21, 2025

·

Stayed 1 night

Front staff were very nice! Construction all around the hotel right now but couldnt hear any noise from it. Convenient location from I-64.

10

Elizabeth

Aug 31, 2025

·

Stayed 1 night

Great hotel very clean quiet and comfortable my only negative was getting there from Maryland road. Better signage please.

10

Daniel

Aug 24, 2025

·

Stayed 3 nights

Great price. Clean, great breakfast, good location. Friendly staff

8

Donald

Jul 24, 2025

·

Stayed 1 night

Quite location.

10

Emily

Jun 24, 2025

·

Stayed 1 night

Friendly staff, great breakfast, pet friendly (lots of people had dogs) however, at 8 am the construction starts right next to the hotel and it is LOUD!!

10

Action Vet

Apr 23, 2025

·

Stayed 1 night

Construction going on around the property. It was difficult to figure out how to get to the front of the hotel

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Dining

Breakfast is a strong point, widely praised for taste, variety, and good coffee. A few guests mentioned occasional restocking gaps or limited items.

Related guest reviews

10

Paul

Dec 15, 2025

·

Stayed 1 night

Room was super... freshly made very clean. breakfast was absolutely fabulous... Staff super friendly... as usual... never an issue when your at a Holiday Inn Express...

8

Lynn

May 15, 2025

·

Stayed 1 night

We just needed a place to crash for the night. The beds were very comfortable and the room was pretty clean. There were not a lot of towels and they were a bit thin. The ladies at the front desk were very friendly and helpful. The breakfast had good variety and was good.

10

Joseph

Jul 2, 2025

·

Stayed 1 night

This is our 2nd time staying here! We enjoy the cleanliness and the breakfast and also that the staff are very friendly. We will be staying here every time we travel to North Carolina.

10

sheyla l

Apr 19, 2024

·

Stayed 1 night

The coffee is no good but the breakfast is excellent all is good

8

Terri

May 23, 2023

·

Stayed 2 nights

The hotel is in a very convenient location, close to I64. The room was clean and quiet. The staff was very friendly. However the breakfast was a disappointment. The food was not kept stocked so there was very little to choose from. The one chair in the room was not comfortable.

10

Susan

Jun 13, 2025

·

Stayed 3 nights

Very clean, pleasant staff, good breakfast (especially the coffee).

10

Gregory

May 11, 2025

·

Stayed 2 nights

The breakfast was better than normal. The service was great. The atmosphere was great. The coffee was great and the room was great.

10

Mary Kate

Jan 1, 2025

·

Stayed 1 night

Rooms were comfortable and clean. The breakfast was outstanding.

10

Princess

Dec 6, 2025

·

Stayed 1 night

Room was spacious and clean. Staff was very courteous. I really enjoyed the stay; it was a quiet environment. The continental breakfast had many options to choose from and the food and beverages were good.

10

Rica

Sep 7, 2025

·

Stayed 1 night

Exceptional! It checked al the boxes for excellence. Clean rooms with everything one needs. Very good breakfasts, close to restaurants, friendly staff.

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AI-generated summary based on recent guest reviews

Su	Mo	Tu	We	Th	Fr	Sa
				1	2	3
4	5	6	7	8	9	10
11	12	13	14	15	16 $187	17 $135
18 $105	19 $106	20 $106	21 $106	22 $106	23 $106	24 $185
25 $112	26 $121	27 $121	28 $120	29 $124	30 $167	31 $167

Su	Mo	Tu	We	Th	Fr	Sa
1 $110	2 $118	3 $118	4 $122	5 $135	6 $199	7 $158
8 $109	9 $118	10 $122	11 $126	12 $186	13 $226	14 $204
15 $100	16 $105	17 $104	18 $101	19 $115	20 $176	21 $159
22 $94	23 $101	24 $111	25 $134	26 $154	27 $175	28
29 $96	30 $101

Holiday Inn Express Richmond I-64 Short Pump Area by IHG

Prices for Holiday Inn Express Richmond I-64 Short Pump Area by IHG

Monthly average prices

About this property

Location

Room options

Standard Room

Standard Room, 2 Queen Beds

Standard Room, 1 King Bed, Accessible (Communications)

Standard Room, 1 King Bed

Standard Room, 1 King Bed (Extra Floor Space)

Guest reviews of Holiday Inn Express Richmond I-64 Short Pump Area by IHG

Who stays here?

What guests think

Property Policies

Check-in instructions

Good to know

Optional extras

FAQs about Holiday Inn Express Richmond I-64 Short Pump Area by IHG

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