Holiday Inn Express Fort Wayne - East - New Haven by IHG

Easy for semi parking

Breakfast available, clean room, parking easy.

This was the dirtiest hotel room I have stayed in (items from previous occupants in room, stained carpet, broken slats in couch). Furthermore there should have been additional seating for such a suite in living room area and bedroom. The bedroom should have had its own a/c. And finally, when booking a note that the pool was closed for renovation should have been made. We have stayed at this hotel previously ( 6-7years ago) when in the area and were very disappointed in the overall experience there this time.

The motel was clean, staff was friendly. Had pool, and fitness/ exercise room. I am looking forward to the breakfast buffet in the morning. All rooms are smoke free.

Clean pool and located off highway

One clerk checking in a very large family. Took about 30 minutes to get to us. Children running wild in the pool off the lobby. Parents present but not supervising. Water dripping all over lobby and hallway. Elevator floor all wet. Toilet in our room was dirty. I cleaned it myself. Rest of room and bathroom were clean. Will never return to this venue.

As a former frequent traveler, I always used to love staying at Holiday Inn’s. They were always nice, had a great breakfast spread, and the shower was to die for. Now? I’ll go somewhere else. This particular hotel needs to get some staff. They had one person working the front desk doing the job of about 4 people. This is not ok. I booked two rooms, and one of them was still dirty. I had requested that the rooms be close together, but the closest they could get us was about 10 rooms apart. The only good thing was that they were on the same level, so I’ll give them a plus one there. Upon inspection of the second room (that took probably 20 minutes to get because of the one person at the front desk being overworked) the toilet continuously ran, the shower spit out dirt from the faucet, and overall it reeked of marijuana in the halls. I’m from Michigan, so the smell doesn’t bother me however it’s not something I expected or wanted to smell in a state where marijuana isn’t legal. On a positive note, the pool was very nice. Even had some chairs built in so you could be in the water without swimming. My son had a blast. However in order to get into the pool area you had to have the front desk staff let you in…the other positive was breakfast. Holiday Inn is at least consistent in their breakfast spread. If you want a clean bed to sleep in and a good pool, it is okay if you have the patience of a saint. I however do not, so I will not be staying here again.

I got there in the evening an there was no outdoor lighting in the parking lot it was close to 9 p.m.

What a joke! I specifically booked this hotel for the pool. The pool was broke so there we sat all afternoon with nothing to do. They "said" they would give me a $40 credit because of no pool and I was charged the full amount PLUS they charged me an additional $46 for NO REASON. I have called everyday since our visit and cannot get a manager on the phone nor a call back. It still is not fixed and I am furious!!

We had a great stay. The staff were all very nice and friendly. The pool was fantastic. A great environment but the jets are not working on the pool and that would have made it wonderful.

This was my first time staying in this area and I had a great experience. The only thing I can complain about were black ants in the room. I’m not sure how bad ants are in this area but it they were all on the floor. I didn’t bother requesting another room because it didn’t bother me for the one night I stayed but they were there and I had to make sure to store my food soon as I finished eating.

The hotel room smelled so bad like musty cigarettes. We checked in late after a long drive and was disappointed to be greeted by a parking lot with not one light on (some electrical thing) and then once we got in our room it was really smelly to the point I woke up several times that night to bad smell. The morning/overnight receptionist was so pleasant which was a literal and figurative breath of fresh air. We checked in late and had to leave super early and they were fully booked or I would have requested another room.

One clerk checking in a very large family. Took about 30 minutes to get to us. Children running wild in the pool off the lobby. Parents present but not supervising. Water dripping all over lobby and hallway. Elevator floor all wet. Toilet in our room was dirty. I cleaned it myself. Rest of room and bathroom were clean. Will never return to this venue.

Staff was extremely friendly, helpful and courteous Hotel and room was very clean

Very clean hotel. Service was great. We have stayed here on multiple occasions over the past three years while visiting our son.

the cleanliness of the room was terrible

Facilities were clean. We slept good. Would stay again.

Clean room and comfy bed

The staff were very friendly and informative. The hotel was clean and our king size bed was so comfortable. Surrounding area felt safe and I'd definitely stay there again!

Bathroom toilet was not clean upon arrival and we had a dresser drawer that would not stay closed

Window let too much light in during night. Lots of noise from hallway.

Beds were VERY high and hard to get in/out

We stayed two nights at this hotel that weren’t booked at the same time, so we had 2 different rooms. The hotel was great for the price range. It was clean, quiet, & the staff was great. The first room was one of the 2 room suites. The bed in that room was absolutely amazing! We both woke up rested & feeling like a million bucks. The bed in the second room, however, was terrible! I know bed comfort is often based on personal preference, but if we would have had that bed the first night, we probably would not have booked again. Was pretty great otherwise. :)

Overall good experience. Nice location for me, friendly staff, overall clean room and facility. Great breakfast. Bed was too high for my satisfaction, tv too small and no wifi in my room

The first night was great. Second night, not so much. The bed in the 2nd room was very uncomfortable.

The beds are to high. I am 5’ 3” in height. If it hadn’t been for the telephone stand between the beds, it would have been impossible for me to get in bed. I put my foot against the stand so I could push myself up and back to get in bed. I left a day early for that reason. Cost me $120. You need step stools.

Our heat was broke, the room was set at 66 in the beginning of March. Tried to turn the heat up and if never got warm.

Great staff, friendly warm faces and a wonderful place to stay. Comfortable bed and leisure space

We stayed 1 night, bed was most excellent. Love the shades and insulation in walls. Felt very quiet yet place was buzy. Liked that the shampoo conditioner and soaps are in dispenser Dove brand. Great reception and tv selection. Can't say enough about how comfortable the bed was. We slept great. The breakfast smelled good but we did not partake. Friendly staff with smiles. Would book here again without hesitation.

TV was broke. It was hanging sideways from mount and it was old TV that with no HD channels. For 130$ a night a nice tv where the picture actually fills the screen would be nice. Unsatisfactory

Good conditions, efficient and friendly staff.

CELESTE, THE OVERNIGHT STAFF IS A REAL LIFE ROCKSTAR AND SHE DESERVES A RAISE. I stayed for 2.5 days, came out from Washington, and needed a little extra care. She went above and beyond. She is an asset to the organization. Pay her more. Whatever she is getting paid, she deserves a bump. Come on... It's the Holidays. Do the right thing and give an amazing staff a little more financial compensation!

From the time we got there until the time we checked out every staff member was extremely friendly and willing and ready to help with anything we needed. Would highly recommend this property.

Hotel was older but in fair condition (except for some major pitted areas through the enamel in the metal bathtub). Overall poor experience here began at 12 midnight arrival, when the desk attendant did not know how to operate the computer system to check us in. Line of 3 people waiting for over 30 minutes (at midnight), so that the attendant could trial and error way through check-ins. Obvious lack of training and oversight, which is not fun after driving for 6 hours and arriving at midnight. At breakfast the next morning, they were "out" of most options because "the truck hadn't come."

As a former frequent traveler, I always used to love staying at Holiday Inn’s. They were always nice, had a great breakfast spread, and the shower was to die for. Now? I’ll go somewhere else. This particular hotel needs to get some staff. They had one person working the front desk doing the job of about 4 people. This is not ok. I booked two rooms, and one of them was still dirty. I had requested that the rooms be close together, but the closest they could get us was about 10 rooms apart. The only good thing was that they were on the same level, so I’ll give them a plus one there. Upon inspection of the second room (that took probably 20 minutes to get because of the one person at the front desk being overworked) the toilet continuously ran, the shower spit out dirt from the faucet, and overall it reeked of marijuana in the halls. I’m from Michigan, so the smell doesn’t bother me however it’s not something I expected or wanted to smell in a state where marijuana isn’t legal. On a positive note, the pool was very nice. Even had some chairs built in so you could be in the water without swimming. My son had a blast. However in order to get into the pool area you had to have the front desk staff let you in…the other positive was breakfast. Holiday Inn is at least consistent in their breakfast spread. If you want a clean bed to sleep in and a good pool, it is okay if you have the patience of a saint. I however do not, so I will not be staying here again.

Super friendly and helpful staff.

Very nice! I found the gentleman that checked me in at the front desk to be very kind and professional! The room was clean quiet and spacious.

This location was absolutely horrible. We paid and reserved a room online and also called a head to make sure we were good and they said yes your room is ready. when we arrived, they had given our room away, said management changed it to first come first serve basis. Not only did they do that to my family, they did it to six other families. We were traveling out of town for a cheer competition so finding a hotel was nearly impossible. We had to drive 30 more minutes out-of-the-way to find a place to stay. Not happy and definitely will never book there ever again.

Check in staff (young woman) was rude. Overnight

They over booked and refused me a room. Now I'm fighting to get a refund

Happened to get room near parking. Convenient. Clean property.

Great location to stay while en route to further destinations

Easy for semi parking

Very close to the interstate and the place where the meeting was that I had to attend

Our stay was very pleasant - good location for us, friendly and helpful staff, very nice hot breakfast included, etc. I'd definitely stay here again.

Clean pool and located off highway

Easy access to expressway.

No problems. Great choice in the area. Very convenient restaurants.

Easy in and out location.

Several other hotels near each other and seems pretty safe

Stay was great, the pool is pretty nice, breakfast was tasty, service was good, and the beds are comfy

Clean hotel with amazingly friendly staff. Nice breakfast with detail to stopping the spread of germs by wrapping bread, etc in Saran Wrap. Nice home style restaurant within walking distance that we enjoyed. Definitely will return if in area.

Friendly staff and great breakfast.

Some of the breakfast items ran out

Hotel was older but in fair condition (except for some major pitted areas through the enamel in the metal bathtub). Overall poor experience here began at 12 midnight arrival, when the desk attendant did not know how to operate the computer system to check us in. Line of 3 people waiting for over 30 minutes (at midnight), so that the attendant could trial and error way through check-ins. Obvious lack of training and oversight, which is not fun after driving for 6 hours and arriving at midnight. At breakfast the next morning, they were "out" of most options because "the truck hadn't come."

The hotel had some wear and tear that made it look dated but that didn't change the fact that the hotel staff was polite and helpful, hotel was clean, and comfortable. Breakfast was on of the best included breakfasts we have had in awhile.

Breakfast was really good with lots of gluten free options and vegetable egg white omelettes. Greek yogurt options were available as well as both cow’s milk and almond milk. They even had candied pecans for the oatmeal and a pancake maker! Loved it. The staff were helpful and friendly. The rooms were very nice but the shower was not my favourite. Great stay overall.

It has a great breakfast.

We'll be staying here again - very nice, clean hotel with an above average Breakfast!

Decent hotel but not worth the money. The staff is very good at not committing to anything when you ask them a question. I called them and they said they had a military rate but they couldn’t give it to me because they were booked, so I went on line and booked through Expedia and of course then they had rooms available, hmmm. Also, for the price you pay how do you run out of scrambled eggs, bacon, milk, etc when you know Saturday/Sunday are the busiest days of the week. I’m mean it was only 7:30 in the morning, that’s ridiculous.