Quality Inn & Suites Bethany - Oklahoma City West

Ice machines broken

I was not notified until a few hours before checking in that the elevator was out of service and our room was going to be on the 2nd floor, a little difficult for a 62 year old with fibromyalgia to navigate. It was too late to make another reservation somewhere else without getting charge for the current reservation if we canceled within 24 hours of checking in! There was a street light just outside the room window and the curtains will not completely close to keep the light out of the room!

Really looking forward to the pool. Turn ls out pool has been closed for the past 3 weeks. If I had know about this I would have booked a different hotel. Also the first night I was there 3 trucks were broken into

The elevator was broken and had been for weeks. We stayed 2 nights our room wasn’t cleaned. Had to go to front desk to get towels. No vending machines in the hotel. Breakfast was awful we put it in the trash and went to a restaurant. Holiday inn express should be ashamed of this hotel.

I specifically asked about the hot tub and was told it was working 2 days ago and on check in found out it was not. No fridge or microwave in room

Elevator out of order hot tub witch is why i book there out of order all juice dispenser out of order yogurt fridge empty was not a good experience

The elevator was broken. We were booked on the 2nd floor and then moved to the 3rd floor upon arrival. Only 1 entrance available/working and I had to park in the back with a trailer and had to walk all the way around the hotel to gain access each time I came & went. No offer of compensation for the hotel's shortcomings.

Elevator out of order, ice machine out of order, hot tub out of order, and the smell of dog pee is bad.

Avoid this property at all costs. It is run down and dirty. The room wasnt clean at check in, there was mold in the window frame. The breakfast was so so, the juice machine was out of order. Also the elevator was out of order and from the looks of the signs the elevator has been out of service before. There seemed to be no urgency in getting it running. Worst hotel we've stayed at and we are seasoned travelers. I'd give it zero stars if that was an option.

Short staffed over Christmas holidays. Room was clean and comfortable but there was no hair dryer in the room. The morning we left , we had breakfast, but the sausage gravy was cold and there was no pancake mix in the machine. Ice machine didn't work. Also the Hotel sign out front was not lighted.

The blankets were dirty and visibly stained. The snack area had very few things in stock, and when we finally found someone to help, they didn’t know what the prices were for the few items available. There were no towels in the room and we were given some at check in. The night managers were not at the desk, but kept going into a couple of the rooms. They were dressed in sweats and pajama looking clothing. There was also a smell of marijuana.

The room and all the facilities were clean. The biscuits and gravy were very good. The facilities were quiet. I talked with the manager several times, and he was very friendly and helpful.

This place is a dump. It is not the typical HDE that I am accustomed to. First off, google maps has you entering the property off Council Rd. There is no entrance from Council Rd. then add the fact that it was rush hour and had you going down a dead end neighbor hood. The HDE sign out by the street but there are no lights in it.... this plus the google maps screw up also plagued my party from picking me up after dark. You can contact google maps, and they can fix that. The parking lot parking spaces are too narrow.... thanks for the door ding in my car door. There is large stagnated/stinking 1500 square foot puddle of water in the parking lot in back of the property. The room was very clean except for the black mold in the corners of the bathtub. Towels were shredding and strings hanging off of them. Carpet needed re-stretched. The property resembles a beat up circle 6 hotel .... wall texturing is scratched and dinged and painted over. The pool was down for service.... I am not a pool person, so this didn't affect me. Again I am guessing this is a make over of some old hotel. If I ever stay in a HDE like this again. I stay in about 20-30 nites in hotels per year.... most are HDE. But if ever stay again in one like this again, I am done with HDE. I am glad I did not have anyone else in my party staying there otherwise I would have been embarrassed.

Our bedding had massive stains on it. The floor is gross, has many stains, plus is coming up in places. The sink has mold in it, along with the shower curtain liner. Overall, we are not impressed.

This waa the worst stay i have has so far. No room service for the 3 nights i stayed there. The breakfast waa awful, the room curtains was dirty and my covers had something on it. I have pictures. Had to request towels and the dirty ones stayed by my door all night till i left the next day. This is room 120

It is an older hotel with only one elevator and outdated but was kept so clean and nice still, that I didn’t care. Beds comfortable, everything worked and was clean.

Decent stay. Loved that it was 10 minutes from anything we wanted: the outlet mall, food, shops, activities. The sheets in our room had some stains (nobody is perfect, so I didn’t say anything) there was MOLD in our bathroom Tv didn’t work, I think we had 2 channels and no airplay Staff was so friendly and breakfast was small selection. Please check for expiration dates on food 😬

There was a cigarette burn in the rug and by the elevator a odor, i thought fish in the trash or cigarettes?

The hotel was close to the purpose of the trip. The price was good but, the carpet in the room was stained and lifting in several places. There appeared to be dog hair on top of the bed spread and when we did notice it was too late to change rooms or leave. The shower curtain had mold all over the bottom.

The stay was different from what I was expecting. The hallway on the third floor had a musty smell to it. The floor in my room was becoming undone as well. My room key was difficult to open the door. It took me a couple of tries to open the door, which was frustrating. Other than those things and the elevator not working, the stay was decent.

I was not notified until a few hours before checking in that the elevator was out of service and our room was going to be on the 2nd floor, a little difficult for a 62 year old with fibromyalgia to navigate. It was too late to make another reservation somewhere else without getting charge for the current reservation if we canceled within 24 hours of checking in! There was a street light just outside the room window and the curtains will not completely close to keep the light out of the room!

The only thing I didn't like was there was no fridge or microwave in my room and I was told there would be.

Elevator broke, bed broke, tv broke, no refrigerator in room, hot tub broke, breakfast omg.

It is an older hotel with only one elevator and outdated but was kept so clean and nice still, that I didn’t care. Beds comfortable, everything worked and was clean.

I specifically asked about the hot tub and was told it was working 2 days ago and on check in found out it was not. No fridge or microwave in room

Outdated and in poor condition. staff was awesome, though.

Decent stay. Loved that it was 10 minutes from anything we wanted: the outlet mall, food, shops, activities. The sheets in our room had some stains (nobody is perfect, so I didn’t say anything) there was MOLD in our bathroom Tv didn’t work, I think we had 2 channels and no airplay Staff was so friendly and breakfast was small selection. Please check for expiration dates on food 😬

The property is worn down and quite honestly falling apart. The staff did their best to address our issues (non working keys, dirty linens, broken AC). They rewashed the duvet and moved us to a room with working AC. The owner is obviously not investing in this property and it's just a matter of time before it closes. The coffee was good and the staff did their best but it was a rough experience.

The biscuits were very hard, as were the bagels. So the breakfast really suffered. Also, the refrigerator in my room did not work very well, so it did not keep things very cold. Other than those two things, the stay was great.

The stay was different from what I was expecting. The hallway on the third floor had a musty smell to it. The floor in my room was becoming undone as well. My room key was difficult to open the door. It took me a couple of tries to open the door, which was frustrating. Other than those things and the elevator not working, the stay was decent.

My sister and I recently stayed a week here. The staff were amazing -- from the GM to front desk team to housekeeping and facilities team, they were attentive and went out of their way to make sure our stay was pleasant. The room was clean and housekeeping checked on us regularly for whatever we needed. Hot breakfast buffet was well stocked and coffee was fresh all day. Plenty of free parking, too!

The room and all the facilities were clean. The biscuits and gravy were very good. The facilities were quiet. I talked with the manager several times, and he was very friendly and helpful.

Very outdated hotel, seemed to be frozen in time. Not worth the price. The young girl working the front desk was somewhat rude and condescending. The older lady was great! This hotel desperately needs updates! False advertising on Expedias website

It was a little old, but clean, lady at front desk was very nice and helpful

They overcharged my card, they don’t answer the phone to figure out what happened and they’re rude

I booked my room a month ahead for a conference I planned to attend. Upon arrival today, I was informed that the elevator was out of service. Given my disabilities, I had requested a handicapped-accessible room, only to be told the first floor was fully booked. The second floor wasn’t an option either. Consequently, I had to rely on others to help carry my luggage up three flights of stairs, which was quite challenging for me. Additionally, the hotel's exterior hasn’t been maintained well; it requires significant yard work to regain a presentable appearance. To add to the frustration, the check-in attendant was unhelpful and abrupt when I inquired about our room situation. Given these experiences, I’m considering choosing a different hotel next time. It would be fair to receive a discount considering the difficulties I faced as a handicapped guest with a third-floor room.

Employees were so friendly and helpful

The complete staff is always helpful and friendly

Very comfortable, staff was very friendly and the breakfast was good!

Hotel was very outdated and appeared to be poorly managed. Check in took FOREVER.

Really looking forward to the pool. Turn ls out pool has been closed for the past 3 weeks. If I had know about this I would have booked a different hotel. Also the first night I was there 3 trucks were broken into

This place is a dump. It is not the typical HDE that I am accustomed to. First off, google maps has you entering the property off Council Rd. There is no entrance from Council Rd. then add the fact that it was rush hour and had you going down a dead end neighbor hood. The HDE sign out by the street but there are no lights in it.... this plus the google maps screw up also plagued my party from picking me up after dark. You can contact google maps, and they can fix that. The parking lot parking spaces are too narrow.... thanks for the door ding in my car door. There is large stagnated/stinking 1500 square foot puddle of water in the parking lot in back of the property. The room was very clean except for the black mold in the corners of the bathtub. Towels were shredding and strings hanging off of them. Carpet needed re-stretched. The property resembles a beat up circle 6 hotel .... wall texturing is scratched and dinged and painted over. The pool was down for service.... I am not a pool person, so this didn't affect me. Again I am guessing this is a make over of some old hotel. If I ever stay in a HDE like this again. I stay in about 20-30 nites in hotels per year.... most are HDE. But if ever stay again in one like this again, I am done with HDE. I am glad I did not have anyone else in my party staying there otherwise I would have been embarrassed.

On the property there seem to only be 2 doors to enter. Both on the front side of the building. However there is a back parking lot with no door on the back side of the hotel.

Close to collge

Comfortable and relaxing atmosphere. Conveniently located.

The elevator was broken. We were booked on the 2nd floor and then moved to the 3rd floor upon arrival. Only 1 entrance available/working and I had to park in the back with a trailer and had to walk all the way around the hotel to gain access each time I came & went. No offer of compensation for the hotel's shortcomings.

Decent stay. Loved that it was 10 minutes from anything we wanted: the outlet mall, food, shops, activities. The sheets in our room had some stains (nobody is perfect, so I didn’t say anything) there was MOLD in our bathroom Tv didn’t work, I think we had 2 channels and no airplay Staff was so friendly and breakfast was small selection. Please check for expiration dates on food 😬

Easy to find and quiet.

Felt very unsafe pool didn’t work couldn’t check in at 3 pm cause no rooms were clean and rude customer service

Short staffed over Christmas holidays. Room was clean and comfortable but there was no hair dryer in the room. The morning we left , we had breakfast, but the sausage gravy was cold and there was no pancake mix in the machine. Ice machine didn't work. Also the Hotel sign out front was not lighted.

quiet and comfortable. However, the elevator was not working at the time. Breakfast was wonderful.

The room and all the facilities were clean. The biscuits and gravy were very good. The facilities were quiet. I talked with the manager several times, and he was very friendly and helpful.

This waa the worst stay i have has so far. No room service for the 3 nights i stayed there. The breakfast waa awful, the room curtains was dirty and my covers had something on it. I have pictures. Had to request towels and the dirty ones stayed by my door all night till i left the next day. This is room 120

Very good WiFi. Clean and nice pool. Excellent breakfast.

Very comfortable, staff was very friendly and the breakfast was good!

Decent stay. Loved that it was 10 minutes from anything we wanted: the outlet mall, food, shops, activities. The sheets in our room had some stains (nobody is perfect, so I didn’t say anything) there was MOLD in our bathroom Tv didn’t work, I think we had 2 channels and no airplay Staff was so friendly and breakfast was small selection. Please check for expiration dates on food 😬

The biscuits were very hard, as were the bagels. So the breakfast really suffered. Also, the refrigerator in my room did not work very well, so it did not keep things very cold. Other than those two things, the stay was great.

Short staffed over Christmas holidays. Room was clean and comfortable but there was no hair dryer in the room. The morning we left , we had breakfast, but the sausage gravy was cold and there was no pancake mix in the machine. Ice machine didn't work. Also the Hotel sign out front was not lighted.

Carpeting really worn, sink cracked in bathroom, no water pressure in shower. No scrambled eggs for breakfast on two of our days there.

Desk person really nice.... good breakfast clean rooms