Hyatt House Pleasant Hill

Room was very comfortable and staff were pleasant and helpful. Good gym and excellent free breakfast. However, arriving on a rainy evening, was disappointed to find no bar or restaurant for dinner. Fortunately there are many eateries close by, but had been looking for a quiet night.

Pleasant stay at Hyatt House Pleasant Hill. The property is very clean and the rooms are comfortable. The pool and spa were out of service but fortunately the sister Courtyard hotel was next door so they provided access to that pool, spa and restaurant. Would definitely stay again, Thank you

Loved the location. Close to shopping and dining. Room was clean and very comfortable. Morning breakfast was good. Parking FREE! Vega the bartender was great ! So friendly and makes a great Bloody Mary! Thanks

The staff were very friendly, and the rooms spacious. The outside area was a great place to gather, and the basketball court was a great addition. However the fire pit wasn’t working and the pool was not heated.

The hotel and staff was great. Super friendly! Suite was great! Great location short walk to just about everything you want. Only complaint I had was the hot tub was luke warm.

Clean, safe, quiet hotel within walking distance of several restaurants and shopping. It’s a short drive to the amphitheater for concerts and the staff were helpful with how to navigate the area. The bar has a surprisingly affordable happy hour and the pool and gym were great too.

The bar was closed down and someone needs to handle the pool area. Gets out of control with people that aren’t guests.

The gazebo area, grill, pool and basketball court was a nice bonus. Thank you for accommodating our basketball team and our entire group. Breakfast and the services were excellent.

Started staying at the Hyatt House in Pleasant Hill back in 2016 when out in the Bay Area for my summer study time. Love this place! Rooms are apartments w nice amenities. Breakfast has a huge amount of options. Pool and hot tub are delightful especially at the end of the day. The hot tub jets weren't working but the water was nice and warm. Right across the street from downtown Pleasant Hill with many fine restaurants. Thank you Hyatt House for another delightful stay. Kris Dietzen Kansas City

Very nice arrangement for small family groups. Breakfast fine. Pool area nice. Plenty of kids around during our stay, esp over weekend. Hassle-free. Small office facility came in handy (needed printer).

My stay was okay - this Hyatt House - had a bad stench as I walked down the 1st floor hallway to my room. Luckily my room smelled fine. It was an okay stay up until the next morning. Around 9am I heard the bathroom sink make some noises - which woke me up. I waited about 30-45Mins before I got up to discover that some black sewage came out the sink - that smelled very terrible. I had a few things on the bathroom counter that I had to wipe down. This black ink like sewage was everywhere. I tried calling to the front desk but the room phone wasn’t working. So I just hurried to get dressed to get out of there as soon as I could. I did not complain as I checked out because I was running late to my salon appointment. So I just gave the front desk a heads up that they would need to check the room out once I left. I do have pictures and I do hope someone reaches out to me for some kind of compensation or free stay because that was the worst thing to happen to me during my stay at a Hyatt establishment. And I stay at Hyatt hotels quite often.

We have stayed at plenty of Hyatt House locations. This one was not bad inside. The room was clean, but dated a bit, nothing to be too concerned with. We went to use the pool in the evening and I had to take my child to the bathroom. We went into the pool bathroom and there were small, brown cockroaches everywhere. I told my husband about it and so we decided to go to our room shortly after. The whole walk to the hotel door was disgusting. It was swarming with roaches! Now, had the staff helped us with checking out early I would have been a little happier. But we have been given the runaround for 2 days now and still have not heard from anyone to discuss this matter since we left early. I will NEVER stay there again, which is a shame because the location is actually wonderful.

Room was not clean: long hair in the bathtub, kitchen floor was dirty, and some kind of baked in, melted green stain on one of the pillow cases

Cons:Staircase had the same trash for 3 days. Carpet outside our room had peanut shells (not ours) for our entire 5 day stay. Carpet throughout hotel looked shabby. We’ve stayed here many times in the past. It used to be nicer. Pros: Good breakfast but no granola and no yogurt on Saturday. Comfortable bed.

Truly beautiful, clean rooms, wonderful staff.

Run down hotel for the cost especially. Elevator smelled like weed it was hot the room fro drabby there were stains on my pillow. Can’t believe this was a Hyatt

The floors were dirty and it always smelled bad

Nice place. Room was clean but smelled a little like cigarettes.

We were originally placed in room 247. I was working on east coast time so the first night I had to get up at 3am to work. I wake up, turn the lights on, look back at the bed and see 3 bed bugs crawling up on the pillow. I am freaked out and I wake my brother up and we call down to notify management who was very nonchalant about it. They offer to have the maid come and I explain that won’t do and he eventually offers a different room 2 floors up. We move to the new room with no help from management. I go down to speak with them about making sure they close off and treat that room but the manager is again nonchalant. I explain I am a doctor and this is very hazardous to public health and he needs to take this serious and get the room treated. The manager said, if we in fact find bed bugs we will treat it. I explain I captured one and left it in the room. He nonchalantly says if the maid finds it and confirms we will treat. I leave frustrated and then the next morning I have several bed bug bites from where they had been feasting on me in room 247. I see the manager the next day and he says they are going to close the room and treat the room and he offered me $10 to clean my cloths as he says I need to wash and dry them in the heat to ensure I don’t take any bed bugs with me. That was not enough for me and my brothers clothes. This place has bed bugs and management nonchalant and the service was poor- stay away from this place they have bed bugs!!!

Great place for visiting relatives. Very clean, modern, nice breakfast, spacious rooms.

Nice property and staff was friendly and accommodating. Our room service didn't come, but that was okay. She knocked as we were five minutes from leaving and she said she would come back, but we only had one day left, so not the end of the world. Only caution I would have is noise. If you are a light sleeper, you may want to choose another property. Its location to the highway and fire station make for some noise. Close to some good restaurants, so that was a plus.

King bed and sofa bed with closable doors between living room and bedroom worked out well for our family.

The room was clean and comfortable. The host at the front desk was friendly and helpful. It was generally quiet. But a few times fire trucks and ambulances and emergency vehicles went by with their sirens going and lights flashing. There is a fire station down the road from the hotel.

Only thing disappointing was the water pressure in the shower was very, very low.

Property was clean and room size was great. Room could use an update to usb ports and the bed could use a mattress topper. Will visit this facility again

Really nice and clean and really quiet. Couldn't hear our neighbors or car traffic. Easy access to the highway and close to shopping and food. One tiny thing that was bothersome is that the refrigerator was so loud, it sound like a dishwasher running all the time. doubt they can do anything about it. but otherwise super nice property. Enjoyed the pool, laundry and they even had a fire pit

Please upgrade the televisions. They are not smart tv’s that allow you to connect to any streaming service.

Nice quiet room. Pool was great. Only negative: air conditioner was really noisy, sounded broken

great place to spend a night or even a month I'd imagine. 1 BR is like a huge apartment. Wish I stayed longer.

Great location, one of the best breakfasts, good size pool and the basketball court are something added to my overall impression. Studio room space is too tight overall, bed and toilet are too low. No USB plug in the room and Wi-Fi availability.

Front desk was extremely helpful and welcoming. Great customer service!

The staff here is second to none. We stay quite often and are always greeted cheerfully, often by name, as we are out and about on the property. We simply feel at home.

Customer service was horrible , I had to wait at 30 minutes to be take care off.

The first 3 nights I got no room service. Asked at the front desk after 2nd night and was met with a rude response. Everything else about my stay was good.

Bartender was very friendly and had great suggestions on dinner spots. Check in was easy and employee was helpful on getting my room selection. Breakfast had a wide variety to choose from and the lady making the omelets was excellent.

Took a very long time to check in. There was only one person working at the check in desk and he was overwhelmed. He said the hotel had cut staff and he really needed another person. I had to stand and wait at the desk for a least 15 min while he disappeared to go to a room where there was a problem. After we go settled in our room and were resting in bed some strangers used their card key to get into our room. They opened our door. We told them they had the wrong room and they left. Intried calling the desk but no answer so I got dressed and went down there. He was on the phone and even though i told him what had happened he said he was going to be awhile on the phone so he would call me when he was done. I retuned to my room and found that my card key no longer worked. My husband got dressed and went back to the desk to get new key cards and complained about the whole thing. He was told that the manager had come to give the current employee a break and rented our room to another guest giving them keys to our room. Their incompetence caused us a lot of upset. Our privacy was invaded and had we not been in our room they would have had access to all our belongings. The final straw was a false fire alarm that went off at 3:30 in the morning. My husband went out to investigate and the lobby area was filled with smoke. Someone had set fire to something in the microwave located in the lobby. So that’s the end of my sleep for tonight. I wish we had not stayed here!

Very friendly staff. The hotel manager was exemplary. All the members of staff including the bar staff went far beyond to ensure everyone had a great experience.

I really enjoyed my stay and the staff were incredibly helpful and kind.

We had a wonderful stay. The kids had lots off fun.i I would like to give the male front desk staff that was there on Sunday after 4pm. There was a man not feeling good who thought he was having a stroke in the lobby. He got on the phone call 011, but was very sympathetic to the man, keep talking to him telling him there almost here. Keep calling him by his name to get him to relax and breathe . I applaud his actions and felt safe.

Very impressed. This hotel was by far my family and I’s favorite. The staff was awesome. They made us feel like family. Brad took care of us. The bar tender EJ made us feel like family also. Great all around staff.

A well-maintained, clean property with easy access to the 680 freeway and an easy drive of a mile or two a BART station. Lots of dining and coffee amenities in the immediate neighborhood.

We found it convenient and quiet despite being right near the 680 freeway. Good central location with food and a Peet's Coffee within easy walking distance. Ideal for us.

Loved the location. Close to shopping and dining. Room was clean and very comfortable. Morning breakfast was good. Parking FREE! Vega the bartender was great ! So friendly and makes a great Bloody Mary! Thanks

Big rooms and close to shopping. Breakfast wasn’t great.

Like the proximity to many dining options. Clean and pet friendly

We stayed here when it was new. Just feels a bit more worn. But, that’s to be expected. Love the walking convenience to food and coffee.

Walking distance to the outdoor mall that has several dining options, Peet’s coffee and Cold Stone Creamery. Staff is really helpful and nice. Highly recommend.

Great location. Friendly staff and excellent breakfast. I’d stay there again.

Great location. Property showing some signs of wear and tear. Decent value overall.

Clean, safe, quiet hotel within walking distance of several restaurants and shopping. It’s a short drive to the amphitheater for concerts and the staff were helpful with how to navigate the area. The bar has a surprisingly affordable happy hour and the pool and gym were great too.

The hotel is in a great location for walking to restaurants if you don’t have a car. It is clean. A big drawback was that there was no coffee in the morning in the lobby before 6 am. I leave for work early and would have like a cup to go early. I also don’t have time to sit and bkft- it would have been nice to have yogurts to go, etc. Other than that, very nice property

Breakfast was an amazing amenity alone and the food fresh and well maintained the entire morning.

Convenient location and clean. Breakfast with made to order omelette station.

Bartender was very friendly and had great suggestions on dinner spots. Check in was easy and employee was helpful on getting my room selection. Breakfast had a wide variety to choose from and the lady making the omelets was excellent.

Great breakfast options. I thought the bar they have onsite offered food but only drinks it turns out. But downtown Pleasant hill is right outside so no worries. Overall, good stay.

Nothing fancy! Just a room with small kitchenette. They don’t make up your room everyday unless you request it to be done. Small pool and fitness room. Breakfast is fine, but repetitive. Near freeway, great location for getting around the Bay Area.

Breakfast delay on Saturday morning.

Standard breakfast and room. The breakfasr did have an omelete station tho. Hit or miss on hot chocolate being there. They clean up pretty quick

Really like the breakfast. Lots of options for every type of eater - fresh fruit, 5 kinds of cold cereal, hot oatmeal, nice breads and rolls, fresh yogurt, omelettes made to order, etc. And served on china with metal utensils, not some janky paper plates and plastic utensils.

The location was convenient for shopping and eating. The breakfast choices were excellent and there was ample space for dining with companion or alone. Quiet atmosphere; bed was comfortable and the room was light with the big windows. We would stay again.