Staybridge Suites Louisville - East by IHG

Stayed at this location for 7 days and not once did we get any type of cleaning. Had to take our towels down to exchange them. I made the front desk lady aware of it half way through the stay and all I got was “ I’m sorry about that”. Also be aware that breakfast ends promptly at 9:30 and whatever is left the staff will take and eat😳even if you are dishing up. I found that a bit off putting. We did experience some very friendly front office people and some not as nice. Hotel definitely needs a face lift. The bed was comfortable.

We had a mixed experience. Our check-in was delayed until near 4pm because there were no room ready when we arrived at 3:20 pm. When we got to our room, the floor in the bedroom was wet from a leak from the AC, so we had to change rooms. When we got to our new room, I quickly discovered that the room was not that clean. There was food debris in the microwave, dried smeared ketchup outside of the fridge, a dried old cookie on the floor, and a few large ants running around. I didn't want to complain about the room though, because we already had to move all of our stuff already to the second room, so we just sucked it up. My family found that the breakfast was good, especially for the price. However, one of the workers told my daughter that she didn't know where the plates were and walked away. Regardless, the staff, especially Connie, was very nice and apologetic with all the problems. I'm grateful that she did get us a new room because I would rather deal with dirtiness, than a wet carpet. Fortunately the room did come with some good amenities (i.e. Dish soap, dish cloth and towel, a few pieces of cutlery, a refrigerator and icemaker, and more). Plus, Connie mentioned to me that they had a gas grill by the pool and grilling equipment if we wanted to use it. She truly was a very gracious and welcoming front desk assistant. Overall, we had a pretty decent stay.

Clean and comfy living with pool

Very dirty and many things broken (toilet, pool, moldings), staff not able to help at all. Property overall is in very poor condition. I most definitely do NOT recommend staying here. Also room for 4 people does not have room for 4.

I would recommend this hotel and would stay here again. We were traveling with our kids for a youth baseball tournament. There was a full sized fridge and kitchen with a stovetop and microwave. The fridge bottom shelf was leaking but other than that, no issues. It was great to be able to cook meals and save on take out. The room was a good size, but the photos do make it look larger than it is. The pullout couch is a twin, so be mindful of that. Bedroom area was large but you have to go through there to get to the washroom. There was no issue on our end with that, just something to be mindful of. There was a good variety of options for their breakfast, but they did run out of a few items a couple days in a row. Seating area is large but does not provide enough spots.