Comfort Inn Columbia West

The pool was closed and only outdoor. I didn't recieve a check out Statement. The staff was very kind and friendly

I was looking for a hotel with a pool and was unaware that their pool was not only small but it was closed anyway...

We were comfortable with our room. The hotel needs some upgrade. The bathroom needs some repairs and replace the shower curtains. Good breakfast. Parking lot was being repaired so parking was tight for a couple of days. Easy access from freeway. Good stores and restaurants nearby.

No pool

Enjoined our stay. Unfortunately pool was closed during the time.

There was mold on ceiling of bathroom. Bathroom door did not close properly. Elevator had a step that would make you trip because there was no warning saying step up. Me personally I didn’t feel it was worth $200 a night

The property and room was clean. The breakfast was decent but basic. I like bacon over sausage. The parking lot was being redone and sort of an inconvenience getting in and out the facility. Location was excellent to various eating spots. Ms. B’s soul food is a must eatery.

As we pulled into the parking lot, the first thing we saw was the outdoor pool. It was green, the patio furniture was broken and it looked like it should be condemned. We were concerned about the safety/security of the area and limited staff at the hotel. We left and did not spend the night. We requested a refund for our 3 night reservation. So far we have received credit for 2 nights.

So much to say Pool closed,rooms not cleaned,had to use maintenance key come in and out of my room,A/C not working in rooms.With a large group and this place wasn't ready for any body.Front desk lady was A,though

The first room we were given smelled terrible. We were offered another room, but it smelled just as bad. The carpets in the rooms and hallways were very dirty and stained.

This was the worst Hotel I have ever stayed in. The first room we were given smelled strongly of smoke. The lady at the front desk was helpful and immediately gave us a new room but within 5 minuets of walking in we noticed bed bugs crawling all over the floor and the beds. We immediately left, changed into clean clothes and bagged up all our stuff until we could get home and treat everything. It was filthy, would never recommend

Okay, but they need to fummigate. They are small roaches about the room and concession areas. Only going to get worse as the summer heat comes

There was mold on ceiling of bathroom. Bathroom door did not close properly. Elevator had a step that would make you trip because there was no warning saying step up. Me personally I didn’t feel it was worth $200 a night

First off tv remote didn’t work not to big of a deal, then we found cigarette butts on the floor below the bed. The beds were advertised as queens but two people could barely fit in a bed. The shower walls were peeling and black mold was visible.

There was MOLD in the bathroom

This hotel was dirty and my room smelled of mildew. The staff seemed annoyed that I was there. I will never stay again.

The staff were friendly and helpful. Sadly, that’s the only nice thing that can be said. The rooms were terrible- roaches crawling on the walls and counter tops, towel rack holders falling off the wall, and the fire alarm intermittently going off due to needing new batteries. Would not stay here again.

Started off alright. Check in went fine. Whole area smelled like weed. Got to the room and at first glance looked good. Went to open the fridge and the whole thing came out the cubby it was in. Sat down in the desk chair, and almost fell out because the wheel wasn’t attached at all. Went to use the bathroom and sounded like the fan was about to take off like an airplane. Shower? The knob just spun. Was like playing jenga to figure out how to turn it on. Decent water pressure tho. Sink drain wasn’t attached so that was fun too when we went to wash our hands later. Bed was nice. Pillows were comfy. Went to do a midnight pee. Roaches. So paranoid after that. Got some ice. Nice machine but nearly got high walking down the hall. Overall - I’d probably spend the money and find something nicer.

The hotel is located in an area where people hangout and try to get you to buy stuff from them. The rooms are ran down and had roaches and black mold in the bathroom. I would not recommend this hotel at all.

Service folks were great. Facility was not. Problems with toilets. Shower. Facility very dated.

Rooms need updated

The rooms were small and not well equipped.

First off tv remote didn’t work not to big of a deal, then we found cigarette butts on the floor below the bed. The beds were advertised as queens but two people could barely fit in a bed. The shower walls were peeling and black mold was visible.

Good stay, reasonable price. Mattresses could be better, but would repeat.

Staff was very friendly and service oriented. Accomodations are basic. Room generally clean, but it's an older place so carpet has many stains and lights / outlets need to be updated so that not everything is on a hot switch; especially next to the bed.

Overall comfortable and clean. Very close to traffic so noisy all night

Started off alright. Check in went fine. Whole area smelled like weed. Got to the room and at first glance looked good. Went to open the fridge and the whole thing came out the cubby it was in. Sat down in the desk chair, and almost fell out because the wheel wasn’t attached at all. Went to use the bathroom and sounded like the fan was about to take off like an airplane. Shower? The knob just spun. Was like playing jenga to figure out how to turn it on. Decent water pressure tho. Sink drain wasn’t attached so that was fun too when we went to wash our hands later. Bed was nice. Pillows were comfy. Went to do a midnight pee. Roaches. So paranoid after that. Got some ice. Nice machine but nearly got high walking down the hall. Overall - I’d probably spend the money and find something nicer.

I had to switch rooms because the electrical plug didn't work, sa.e thing happened in second room but was able to do a workaround

Pictures did not match the reality of this hotel. First of all, the hotel is right in the middle of 3 highway intersection so... it's very noicy and you won't get any rest. The floors are so old, I heard every step of the person staying on the room on top of my room. The furniture is really old and the dheets were dtained. The hallways are so old and gross looking. The only positive side of this hotel is that the breakfast is included, but the food wasn't that good either. Don't waste your money here.

We came up for an event! Check in dropped our things off and left came back to the room at 100 am. Then the maid service was banging on my door to check out at 845. I thought check out wasn’t til 11. We jumped up and left very disappointed in our stay.

My day was fine no real complaints. I will say that upon check-in. I wish that the front desk person would’ve told me that my room was a handicap room and upon checking into the room there were structural damage in the room there was cracked plaster on the ceilings and walls, and all the towels and washcloths were stained. The continental breakfast was very good. The hostess was very nice and accommodating. This is my go to place when visiting family, but I will going forward bring my own washcloths and towels.

They was very rude and disrespectful not a friendly place plus they had bugs. I'm a recommend no one else from North Carolina or anybody that's reading this don't go back there. Very unprofessional

Daytime staff was great

It was a good stay. Great customer service. The room was clean and bed was comfortable. Breakfast was good and convenient. Check in and check out was easy.

I overall give this a 4 out of 5. First the good - the room was clean and free of bugs. The bed was comfortable. TV and fridge worked fine. Etc. The area it was in was decent. Not glamorous, but not the ghetto either. There are two negatives about the hotel that I have to comment on. 1) The vibe. I cannot really speak for the person working at checkout on September 8th as I was only at the desk for about 30 seconds, but she seemed ok. However, when I checked in on Friday, September 6th in the late afternoon (don't recall the exact time, between 3 and 5 pm), there was a male working at the desk, and his tone, attitude, etc, gave the impression that he really didn't want to be there. When you are working a customer-facing job, it's not good when you give the appearance that you don't want to be there. He didn't say anything obnoxious. He wasn't aggressive. But he did nothing extra, like when I check into most hotels, they will say where your room is, like take the elevator to the second floor and go to your right. He didn't do that. And again, just the tone and demeanor gave the appearance that he had no real interest in being there. 2) The room gave the appearance that the owner is cheap and having house-keeping unplug everything. The nightstand lamp, the clock, and the desk lamp were all unplugged. Really? You're going to worry about the electric bill based on a digital clock and lamp that is turned off? Clearly they won't leave the light on for you!

Staff not friendly. At check in there was no welcome or may I help you and no smile. The young man kept looking at me expecting for me to guess want he needed. He didn’t say a word. Not about any of the amenities of the hotel like breakfast, pool & password to WiFi. The room was ok.

Great property really needs updating lobby is nice. Staff was great.

Friendly staff, clean room, good breakfast selection.

They were out of towels and when asked about when they would get more the overnight clerk laughed and said when the women come in and wash some. Keys didn’t work on first room so had to switch rooms. Then the phone didn’t work to call operator in new room. The bed was so hard it made my back hurt. I will not be using this location again.

Very convenient off interstate. Room was clean and bed was comfortable. Breakfast was good.

Safe and quiet area

Nice plants. Property was located close to interstates.

The property and room was clean. The breakfast was decent but basic. I like bacon over sausage. The parking lot was being redone and sort of an inconvenience getting in and out the facility. Location was excellent to various eating spots. Ms. B’s soul food is a must eatery.

Very good clean and helpful staff No dining nearby Shaky neighborhood sign re my car’s safety

Overall comfortable and clean. Very close to traffic so noisy all night

Friendly staff, affordable in walking distance of food

I did not feel safe, many sketchy people walking around. Located near a hospital, sirens all night. A roach crawled through my feet in the bathroom!

Great value choice of hotels near interstate and no road noise

Got to the exit of the hotel and should had just got back on the highway, not the best area, not the best place for staying. Hotel had construction going on outside, dingy lobby and room. Nothing like described on HOTEL.COM pictures on website are from when they first opened. Horrific room, the view was of dirty grounds and housing complex.

Cons: The carpeting was deeply stained and large chunks of plaster missing adjacent to the bathtub. Very limited options offered for breakfast (no fruit, yogurt, jam/jelly, oatmeal, etc.). Pros: Bed was comfortable.

My day was fine no real complaints. I will say that upon check-in. I wish that the front desk person would’ve told me that my room was a handicap room and upon checking into the room there were structural damage in the room there was cracked plaster on the ceilings and walls, and all the towels and washcloths were stained. The continental breakfast was very good. The hostess was very nice and accommodating. This is my go to place when visiting family, but I will going forward bring my own washcloths and towels.

I just needed a room for the night to get some rest. Prevention that was very nice and polite. The hotel foyer is very clean and set up for breakfast for the next day. The overall appearance on the inside otherwise was very outdated and carpet smelled of just being old and worn out. My room was nice and clean. The pillows on my bed were very soft which I do not like. The breakfast was very good impressive with biscuits and gravy scrambled eggs and sausage and you can make your own waffles. If I came back through it's a possibility that I would stay there again.

It can be updated. There was stains in the carpet. The tubs are uneven and rusty. Breakfast was ok. The hotel overall was a good experience.

It was a good stay. Great customer service. The room was clean and bed was comfortable. Breakfast was good and convenient. Check in and check out was easy.

Thought for $200+ this place would be a little nicer, but it’s on the shabby side. Beds and pillows were very comfy, though, and front desk clerk was friendly. Breakfast pretty meh; no yogurt, oatmeal, bananas, etc.

The property and room was clean. The breakfast was decent but basic. I like bacon over sausage. The parking lot was being redone and sort of an inconvenience getting in and out the facility. Location was excellent to various eating spots. Ms. B’s soul food is a must eatery.

The hotel was quiet and service was very good. The free breakfast was wonderful, hot delicious food.

Friendly staff, clean room, good breakfast selection.

Easy to find. Difficult to turn into and out of the parking lot. The check in staff was a little rude. The room was nice, but dark. From what we could tell or see it appeared clean. The breakfast was great, but the dining area was small.