Is parking available at the property?

Yes, parking is available on-site and is free of charge. However, parking is limited.

Is breakfast offered at the hotel?

Yes, breakfast is available, and it is described as delicious. Specific details about the type and cost of breakfast are not provided.

Does the hotel allow pets?

Yes, pets are allowed in specific rooms only, with a fee of USD 25 per accommodation, per week. Service animals are exempt from fees.

What are the check-in and check-out times?

Check-in is from 3:00 PM to 5:00 PM, and check-out is at 12:00 PM. Early check-in and late check-out are available for a fee, subject to availability.

Are airport shuttle services available?

Yes, a complimentary roundtrip airport shuttle service is available upon request.

What accessibility features does the hotel offer?

The property has limited wheelchair accessibility, including step-free entrances and accessible facilities. However, specific details about accessible rooms and bathrooms are not provided.

What is the hotel's location in relation to key landmarks?

The hotel is located in Roanoke (Roundhill), just a 2-minute drive from Valley View Mall and 8 minutes from Berglund Center. It is approximately 4.3 km (2.7 miles) from Roanoke Regional Airport.

What are the hotel's policies for guests staying with children?

Children 18 years old and younger stay free when occupying the parent or guardian's room, using existing bedding.

MainStay Suites Roanoke Airport Accommodation

Average nightly price at MainStay Suites Roanoke Airport by month, last 12 months (USD)
Month	Average price
January	$89
February	$86
March	$93
April	$87
May	$93
June	$96
July	$107
August	$95
September	$96
October	$103
November	$95
December	$88

What guests think

At MainStay Suites Roanoke Airport, guests frequently praise the spacious, apartment-style suites and convenient location near the airport and highways, while feedback on cleanliness, maintenance, and some front-desk interactions shows a more mixed, sometimes inconsistent experience.

Many describe rooms as large with full kitchens and comfortable beds, though several note dated decor, occasional noise, and unreliable Wi-Fi. Housekeeping is hit-or-miss, with repeated mentions of odors, stained or worn furnishings, and maintenance issues in rooms and hallways. There is no breakfast, coffee quality varies, renovations and limited or inconsistent airport shuttle schedules occur, and parking can be tight. Overall, expect roomy value accommodations with trade-offs in consistency.

Facilities

Cleanliness

Rooms

Service

Location

Dining

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AI-generated summary based on recent guest reviews

Facilities

Facilities are undergoing renovations at times. The airport shuttle schedule appears limited or inconsistent, and parking can be hard to find.

Related guest reviews

8

Jamie

Mar 6, 2025

·

Stayed 1 night

They are remodeling, so you may have to stay again after that is complete. But the rooms were nice, the staff was super friendly, and it was convenient to the mall, airport, and food.

8

Ewane

Aug 23, 2023

·

Stayed 2 nights

Hi, I loved the layout of the suites, plenty of room for me and my family. The carpet and (especially recliner that has a worn out, hard on the eyes spot where the head rests) need to be replaced. I wish info on repavement of the front parking was available during booking, because we had a difficult time finding a spot when we arrived. Overall, my stay was enjoyable and I would stay there again. Thank you!

10

Angel

Mar 11, 2023

·

Stayed 1 night

We had an early flight and needed a place to stay close to the airport. This was perfect. Really nice, clean, free shuttle to the airport and staff was very pleasant.

6

Silvia

Apr 23, 2023

·

Stayed 1 night

The good: Roomy, convenient location, comfortable bed, good fridge, good coffee maker, good shower pressure. The bad: lock was barely on with loose screws, parking (rarely find a spot close), safety (a lot of lights out), water is either too hot or too cold, constant bad smell, outlets were filthy, flooded (had to walk through large puddles of water to get to room), constant mold smell, leaves/flowers/pollen blow in under door, empty shampoo/conditioner/body wash, no coffee filters, only one coffee pod.

2

Duane

Jul 22, 2024

·

Stayed 2 nights

No luggage carts available is unacceptable. Poorly maintained premises.

6

Brenda

Jan 12, 2025

·

Stayed 4 nights

Rooms were spacious and beds were comfortable. The place looked like renovations were being done. The staff was fine except for the evening person who would sleep at the front desk. Had to wake her up to check in. That was not the only time during our stay that she was sleeping.

4

Brent

Dec 15, 2022

·

Stayed 1 night

Disappointed. Needed a hotel with airport shuttle. This hotel's website states that the morning airport shuttle runs from 4:00 AM. Exactly what I needed. Paid a nonrefundable rate. Got there and went to schedule my trip to the airport the next morning only to find out that the hotel actually does not have a morning airport shuttle service and I'll have to call a taxi for myself. False advertising. Unhappy customer. If you're going to discontinue an amenity, get it the heck off your website.

10

Brian

Sep 29, 2024

·

Stayed 1 night

Free shuttle service to airport only runs on certain days. But Uber is about $13 and only minutes away. Morning desk clerk a great guy and was very helpful & kind. Room spacious & clean. Full kitchen with dishes & utensils. Very nice hotel.

8

Joseph

Mar 27, 2025

·

Stayed 2 nights

Even though the hotel was being renovated, it was an enjoyable stay. No breakfast was not a good thing, but I understand the dilemma.

8

Dan

Oct 8, 2023

·

Stayed 1 night

Lach of parking, more worker stay than tourist

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Cleanliness

Cleanliness is inconsistent: some guests found rooms very clean. Others reported strong odors (including pet and mildew), stained or worn furnishings, and occasionally dirty or smelly hallways.

Related guest reviews

4

Karen

Aug 4, 2025

·

Stayed 1 night

I understand they allow pets but it had a terrible pet odor

4

Jessica

Oct 19, 2024

·

Stayed 1 night

It was okay. This property needs a facelift. The inside is very outdated. The walls are damaged and the elevator stinks. The coffee in the lobby is disgusting and they do not serve breakfast. The hallways look like they have not been vaccumed in a month. The property is loud from the highway near by.

6

Shawn

May 15, 2023

·

Stayed 1 night

The property is outdated and didn’t feel clean. Room smelled and bathroom was not clean. Blow dryer didn’t work. for the $$$ it was not worth it, very disappointing

4

Brian

Mar 17, 2024

·

Stayed 2 nights

The property was poorly maintained. Several items in the room were broken or in poor working condition including shower door, closet doors, small appliances, and outlets. We had to change rooms because of a terrible smell in the first room, thankfully the second room that was offered was much better. The hallways on all 4 floors smelled terribly as well. Key card slots in side entry doors were not working requiring us to walk around the building for entry each time. The front desk staff the first night was friendly and accommodating but the second night she was easy located and rude.

4

Lisa

Dec 19, 2025

·

Stayed 1 night

The staff was very nice but the room smelled horrible and felt really grungy and gross.

4

Kerryann

Aug 25, 2025

·

Stayed 2 nights

Skip this property. There’s way too many other hotels in the area to even attempt this one. First of all the pet fee on Expedia is stating a $25. When I went to check in they told me it was 50 and there was nothing I could do about it. The room was shabby, the rug was torn and stained, the bathroom door was cracked and broken. And the whole room had an odd stale smell. There’s definitely better options.

10

Carrie

Dec 7, 2025

·

Stayed 1 night

As always, quiet, clean, and easy to get in and out of. Always appreciate our stay here

10

Chylyn

Dec 26, 2025

·

Stayed 4 nights

Room was super nice & was clean. Staff were very friendly and helpful.

10

Nicole

Apr 19, 2025

·

Stayed 2 nights

It was great friendly and clean

4

Katherine

Dec 1, 2024

·

Stayed 1 night

The staff here were delightful. The front desk receptionist and the shuttle driver were just lovely people. However, that is all I can say about this place. It is old and my room was gross. There were stains on the ceiling, dust on the walls, it smelled like fast food. All the furniture and appliances ripped, stained, spotted, etc. It's very old and overpriced for the condition it's in. There are many airport hotels, I would choose another for my next stay.

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Rooms

Suites are generally spacious and apartment-like, with full kitchens and comfortable beds. Downsides include dated decor and intermittent issues with AC, TVs/locks/fixtures, and Wi-Fi; some mention traffic noise.

Related guest reviews

8

Charles

Oct 8, 2025

·

Stayed 1 night

Everything great, but WiFi didn’t work.

6

Silvia

Apr 23, 2023

·

Stayed 1 night

The good: Roomy, convenient location, comfortable bed, good fridge, good coffee maker, good shower pressure. The bad: lock was barely on with loose screws, parking (rarely find a spot close), safety (a lot of lights out), water is either too hot or too cold, constant bad smell, outlets were filthy, flooded (had to walk through large puddles of water to get to room), constant mold smell, leaves/flowers/pollen blow in under door, empty shampoo/conditioner/body wash, no coffee filters, only one coffee pod.

8

Dennis

Sep 25, 2024

·

Stayed 1 night

A nice small 1 bedroom apartment with everything needed.

4

Elizabeth

Jun 29, 2025

·

Stayed 1 night

Air conditioning didn’t work. One outlet smelled like electrical fire when plugged into. Didn’t have breakfast even though that was advertised. Didn’t have enough space for 5 people, very tiny. Shower knob fell off. Internet was spotty. Unable to give me printed receipt.

10

Korre

Apr 18, 2025

·

Stayed 1 night

We stayed just for a few hours before catching an early flight. Room was great. Very clean and very spacious. It was like an apartment with a full kitchen and living area. My wife liked the wide bathtub. Bed was comfy. 5 minutes from airport. We’d definitely stay again.

10

Michael

Sep 7, 2023

·

Stayed 1 night

It was a clean nice stay with a giant bathtub, large room, comfortable beds with a nice view of the mountains.

4

Nicole

Aug 14, 2025

·

Stayed 1 night

Bed was hard and room was very outdated and dingy.

10

Cathy

Mar 26, 2025

·

Stayed 2 nights

Had a minor surgery and needed somewhere close by to stay a couple of nights. The suite worked perfectly. We travel with our dog and it's nice to have the extra room. Had a nice little kitchen area. Only major issue was the TV. I had to ask the front desk how to get it on and apparently you have to unplug it for 10 minutes and then plug it back in for it to work. So that definitely needs updated, as well as the TV size. They are also in the process of making some changes/upgrades so the reception area was bare and coffee stuck on a little white fold out table. Luckily the coffee in the room was better than most hotels we've stayed. So overall, we were pleased and would more than likely stay again (after the upgrades/renovations).

8

James

Jun 19, 2025

·

Stayed 4 nights

Roomy accommodations, convenience, and staff helpfulness. Mostly quiet despite nearness to the airport. Air conditioning was a bit of a challenge to keep properly adjusted.

8

Brett

Dec 4, 2025

·

Stayed 1 night

This hotel was very convenient from I-81 and the family suite was exactly what our family of 5 and 1 dog needed. The staff was courteous and accomodating. I had to go to the lobby to ask for the sheets to the pull-out couch, but they had them ready to go and they were clean. Shower was hot and the beds were comfortable enough. Breakfast was not included at this hotel, but that is understandable considering the price, and there were plenty of good food options nearby. Our dog also enjoyed the open field across the street to run and go potty.

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Service

Many guests praise friendly, accommodating staff. Recurring complaints involve front-desk availability and professionalism, check-in errors or delays, and policy or billing frustrations.

Related guest reviews

10

kermit

Dec 3, 2023

·

Stayed 3 nights

Very pleased stay here two weeks ago and came back for family matters from the front desk to the housekeepers they all greet you and are very friendly

4

Kelsey

Sep 18, 2023

·

Stayed 1 night

Over all this hotel is ok. Check in took a while and was not a quick process. No breakfast available. There were coffee and tea in the lobby but twice we went to get coffee but it was either not working or empty. Stains on the sheets, shower had soap grunge and foam from soap or something on the ceiling of the shower. Bathroom overall was not the cleanest. Couch is extremely uncomfortable. The people in the room next to us were very loud, screaming and carrying on late into the night past 1am. We tried going to the front desk, calling the desk and no one was every available or answered.

2

John

Dec 23, 2023

·

Stayed 1 night

Extremely rude staff almost didn't allow checkin because we live within 50 miles to hotel. We had to explain we live an hour drive away and are on a 5am flight. Will never stay here again and don't recommend.

2

Carol

Aug 22, 2023

·

Stayed 1 night

I had a reservation for this hotel and when I showed up to check in (after talking to someone from the front desk earlier same day and letting them know I will have a late check in, as I was finishing helping my son moving off campus) the lady simply told me, your reservation has been cancelled and we don’t have any room for you. It was almost 10 pm and she simply said you need to call Expedia and have them help you find a hotel! Really? I paid and made this reservation almost one month or so ago and she just told me I didn’t have a room for that night. Not very satisfied with their approach as one of their employees was the one who cancelled my reservation, yet I had to go find myself a hotel for that night.

10

Brad

Jul 9, 2025

·

Stayed 7 nights

Mainstay Suites has been a perfect option for my daughter as she competes for Miss Virginia. It is quiet, but only 8 minutes away from the competition at Hotel Roanoke or the Berglund Center. Also…there is plenty of room for all the clothes she needs to bring for pageant week! The staff was excellent, responsive, and accommodating!

6

Christy

Oct 6, 2024

·

Stayed 1 night

Front desk person was asleep when I got there & kept dozing off trying to mess with the computer to check me in. She also was messing with the zits on her forehead and scratching her head. No sanitizer was available when she handed me my license back. No one wants another persons zit residue or hair chemicals, period!! Later that night, someone tried getting into my room because the same front desk person checked them into the same room I was in. Luckily I had just gotten back from dinner or else someone would have been in my room with my belongings. Then the front desk person called my room to ask who was in it. I Did not get the room I reserved had on the 1st floor, was told because it was a ‘dog room’ and Was given another room on the 4th floor which was not the type I reserved, mentioned that and was moved to another room, still on the 4th floor. Couch was old, stained and sunken in and smelled like wet dog.

10

Chylyn

Dec 26, 2025

·

Stayed 4 nights

Room was super nice & was clean. Staff were very friendly and helpful.

6

Brenda

Jan 12, 2025

·

Stayed 4 nights

Rooms were spacious and beds were comfortable. The place looked like renovations were being done. The staff was fine except for the evening person who would sleep at the front desk. Had to wake her up to check in. That was not the only time during our stay that she was sleeping.

10

Brian

Sep 29, 2024

·

Stayed 1 night

Free shuttle service to airport only runs on certain days. But Uber is about $13 and only minutes away. Morning desk clerk a great guy and was very helpful & kind. Room spacious & clean. Full kitchen with dishes & utensils. Very nice hotel.

8

Brett

Dec 4, 2025

·

Stayed 1 night

This hotel was very convenient from I-81 and the family suite was exactly what our family of 5 and 1 dog needed. The staff was courteous and accomodating. I had to go to the lobby to ask for the sheets to the pull-out couch, but they had them ready to go and they were clean. Shower was hot and the beds were comfortable enough. Breakfast was not included at this hotel, but that is understandable considering the price, and there were plenty of good food options nearby. Our dog also enjoyed the open field across the street to run and go potty.

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Location

Very convenient to the airport, I-81, shopping, and dining, with short drives to area venues. A few note highway noise and that exiting back to the main road can be tricky.

Related guest reviews

10

Pamela

Feb 25, 2024

·

Stayed 2 nights

Wonderful sized rooms, including full kitchen. Comfortable for 5 of us (2 teens plus 3 adults.) Staff was friendly and accommodating. Coffee served 24/7 in the lobby, including cappuccino/hot chocolate machine. Located very close to many restaurants and shopping centers/stores plus a large mall.

10

Theresa

Apr 24, 2023

·

Stayed 1 night

Great location

10

Korre

Apr 18, 2025

·

Stayed 1 night

We stayed just for a few hours before catching an early flight. Room was great. Very clean and very spacious. It was like an apartment with a full kitchen and living area. My wife liked the wide bathtub. Bed was comfy. 5 minutes from airport. We’d definitely stay again.

10

Donald

May 11, 2025

·

Stayed 2 nights

Easy in a little difficult out getting back to main road

8

Melanie

Feb 7, 2023

·

Stayed 3 nights

We enjoyed our stay. It is noisy from the main highway nearby, but otherwise a great stay. Would have appreciated a continental breakfast.

10

Brad

Jul 9, 2025

·

Stayed 7 nights

Mainstay Suites has been a perfect option for my daughter as she competes for Miss Virginia. It is quiet, but only 8 minutes away from the competition at Hotel Roanoke or the Berglund Center. Also…there is plenty of room for all the clothes she needs to bring for pageant week! The staff was excellent, responsive, and accommodating!

10

Susan

Nov 24, 2023

·

Stayed 1 night

Perfect for traveling because right off the highway and several good places to eat near

8

Emily

Aug 5, 2025

·

Stayed 4 nights

not a bad place to stay!! Very convenient to lots of things offered around the Roanoke Valley

8

James

Jun 19, 2025

·

Stayed 4 nights

Roomy accommodations, convenience, and staff helpfulness. Mostly quiet despite nearness to the airport. Air conditioning was a bit of a challenge to keep properly adjusted.

8

Brett

Dec 4, 2025

·

Stayed 1 night

This hotel was very convenient from I-81 and the family suite was exactly what our family of 5 and 1 dog needed. The staff was courteous and accomodating. I had to go to the lobby to ask for the sheets to the pull-out couch, but they had them ready to go and they were clean. Shower was hot and the beds were comfortable enough. Breakfast was not included at this hotel, but that is understandable considering the price, and there were plenty of good food options nearby. Our dog also enjoyed the open field across the street to run and go potty.

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Dining

Breakfast is not provided, and several guests said listings implied otherwise. Lobby coffee can be unavailable or poor; nearby restaurants offer alternatives.

Related guest reviews

8

Angela

Jun 26, 2023

·

Stayed 2 nights

I think the lobby needs to be updated to look cleaner and brighter. Also the breakfast/lounge area was always dark with few lights on and unwelcoming. It made me think it must be dirty or something to keep the lights that low. Overall the location was great, staff was nice, and room had everything we needed for the price. Maybe a little more noise cancelling between rooms.

10

Tonya

Jun 26, 2023

·

Stayed 2 nights

The Staff Was So Nice And Friendly. It was easy to check in and check out. It was a very nice hotel. And it was clean. I only issue we had is that it didn't have breakfast. Thanks so much

4

Jessica

Oct 19, 2024

·

Stayed 1 night

It was okay. This property needs a facelift. The inside is very outdated. The walls are damaged and the elevator stinks. The coffee in the lobby is disgusting and they do not serve breakfast. The hallways look like they have not been vaccumed in a month. The property is loud from the highway near by.

4

Kelsey

Sep 18, 2023

·

Stayed 1 night

Over all this hotel is ok. Check in took a while and was not a quick process. No breakfast available. There were coffee and tea in the lobby but twice we went to get coffee but it was either not working or empty. Stains on the sheets, shower had soap grunge and foam from soap or something on the ceiling of the shower. Bathroom overall was not the cleanest. Couch is extremely uncomfortable. The people in the room next to us were very loud, screaming and carrying on late into the night past 1am. We tried going to the front desk, calling the desk and no one was every available or answered.

8

Margaret

Nov 22, 2023

·

Stayed 1 night

The property rooms were very spacious. Everything about the room was great except the sheets had rough balls on them. Way past time to discard. Disappointed they served no breakfast.

8

Melanie

Feb 7, 2023

·

Stayed 3 nights

We enjoyed our stay. It is noisy from the main highway nearby, but otherwise a great stay. Would have appreciated a continental breakfast.

6

Eric

Sep 30, 2024

·

Stayed 1 night

We stayed here during a power outage at our house. It's a decent place and looks pretty nice for the most part. I appreciated the more homey feel. Having a full size fridge was awesome. The bottom shelf was broken but I found a way to fix it. Asked for extra pillows but never heard back. The coffee was like motor oil, nearly the complete opposite of what one would normally get at a hotel. Overall, the experience was just ok.

8

Joseph

Mar 27, 2025

·

Stayed 2 nights

Even though the hotel was being renovated, it was an enjoyable stay. No breakfast was not a good thing, but I understand the dilemma.

8

Brett

Dec 4, 2025

·

Stayed 1 night

This hotel was very convenient from I-81 and the family suite was exactly what our family of 5 and 1 dog needed. The staff was courteous and accomodating. I had to go to the lobby to ask for the sheets to the pull-out couch, but they had them ready to go and they were clean. Shower was hot and the beds were comfortable enough. Breakfast was not included at this hotel, but that is understandable considering the price, and there were plenty of good food options nearby. Our dog also enjoyed the open field across the street to run and go potty.

8

DC

Jun 21, 2023

·

Stayed 1 night

No breakfast provided despite description.

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AI-generated summary based on recent guest reviews

Su	Mo	Tu	We	Th	Fr	Sa
				1	2	3
4	5	6	7	8	9	10
11	12	13 $101	14 $101	15 $108	16	17 $219
18 $110	19 $111	20 $114	21 $114	22 $113	23 $121	24 $121
25 $97	26 $93	27 $100	28 $98	29 $94	30 $152	31 $152

Su	Mo	Tu	We	Th	Fr	Sa
1 $85	2 $85	3 $85	4 $87	5 $87	6 $121	7 $119
8 $85	9 $85	10 $86	11 $89	12 $100	13 $215	14 $220
15 $89	16 $102	17 $85	18 $88	19 $95	20 $118	21 $119
22 $81	23 $81	24 $87	25 $86	26 $104	27 $170	28 $170
29 $170	30 $85

MainStay Suites Roanoke Airport

Prices for MainStay Suites Roanoke Airport

Monthly average prices

About this property

Location

Room options

Suite, 1 King Bed

Suite, 1 King Bed with Sofa Bed, Accessible

Suite, Multiple Beds

Suite, 1 King Bed with Sofa Bed (1 Bedroom, 1 Person Sofabed)

Suite, 1 King Bed with Sofa Bed, Accessible (Efficiency)

2 Queen Beds, Efficiency, Suite

Suite, Multiple Beds, Accessible

Suite, Multiple Beds (1St Floor)

Suite, 1 Queen Bed with Sofa Bed (1 Bedroom, 1 Person Sofabed)

Suite, Multiple Beds, Accessible (Roll-In Shower)

Guest reviews of MainStay Suites Roanoke Airport

Who stays here?

What guests think

Property Policies

Check-in instructions

Good to know

Optional extras

FAQs about MainStay Suites Roanoke Airport

Prices for upcoming dates