Holiday Inn Express & Suites Hawthorne - Elmsford North by IHG

Facilities draw mixed feedback: renovations have disrupted some stays, and the pool is sometimes closed, cold, or limited to early evening hours. Guests often note easy, plentiful parking.

Rooms and public areas are frequently described as very clean or spotless, though a few reports note odors in hallways or rooms and, in isolated cases, pests or wear such as peeling wallpaper.

Rooms are consistently large and generally comfortable, with some updated showers. Several reviews mention dated decor, noisy or faulty HVAC, thin walls, bed comfort issues, and occasional layout or fixture quirks.

Staff are widely described as friendly, welcoming, and helpful, with some standout team members. There are occasional complaints about rudeness, booking or check-in problems, and slow responses to issues.

Location is convenient for Westchester sights such as Tarrytown and Sleepy Hollow, with easy access to major roads and a generally quiet setting. Walkability is limited for pedestrians, though some dining is nearby.

Complimentary breakfast is often praised for variety and hot options, with friendly attendants. Others found it inconsistent, citing early shutdowns or late start times, crowding with items running out, and occasional quality issues like weak coffee or dry potatoes.