Spark by Hilton West Coxsackie

At Check-in, front desk attempted to collect for a prepaid room. The hallways had trash on the floor. Somebody had propped open the side door with a piece of concrete. When I tried to secure the door, I found it was broken and wouldn’t close all the way. When I came back later, someone had propped it open again. The stairs leading up from the side door we’re filthy. The linen room had linens and trash on the floor. The toilet in our room was broken and had a hard time refilling. All in all, a very unpleasant experience. Hilton should be embarrassed to have its name on this property.

Clean and comfy. Pool and fitness center closed.

Was very nice hotel very clean but the pool didn't work becythey just renovated but all in all good place to stay.

Fitness center not open

Came in for a wedding, honestly, the rate was high but glad to be close to the venue. Jessica was super helpful. I needed to check in a bit early to change for a wedding and she was great about making it happen. OneNote, there was an overflow parking lot that was dark and not secure feeling. The hotel was full. The front desk said to aOneNote, there was an overflow parking lot that was dark and not secure feeling. The hotel was full the front desk said there were three weddings using the hotel for their guests and I did not want to park up top It did not feel safe. Needs lighting.

The difference from last year to this year was HUGE. The cleanliness was not there, pool was under renovation, the elevator didn’t work! Breakfast last year was awesome this year not even close.

The pool was closed . I wasn’t told at booking. I would have gone down the street

very clean and quiet. the only issue was the pool was not available. Other than that the stay was great.

Pool wasn’t up. No hot water. Shower drain didn’t drain

The room was fine, drafty by the window but the heater was more than adequate for the room, but chilly in the bathroom. I was disappointed with the "continental" breakfast not much to choice from. Plus the indoor pool was closed which should of been noted on the website.

I enjoyed my stay. Service was excellent and the room was very comfortable. The only thing I found that needs to be improved was the strong chemical smell after the room was cleaned and it took awhile for the smell to clear. Perhaps adjusting the amount of chemicals used in the floor cleaning mixture would help

At Check-in, front desk attempted to collect for a prepaid room. The hallways had trash on the floor. Somebody had propped open the side door with a piece of concrete. When I tried to secure the door, I found it was broken and wouldn’t close all the way. When I came back later, someone had propped it open again. The stairs leading up from the side door we’re filthy. The linen room had linens and trash on the floor. The toilet in our room was broken and had a hard time refilling. All in all, a very unpleasant experience. Hilton should be embarrassed to have its name on this property.

Room was dirty, trash in room, damaged floor and walls.

Clean room, courteous and helpful staff.

The property was very clean!!!!

Clean, comfortable room, very friendly staff.

The room was extremely dirty from bedroom to bathroom. Does not seem like anyone cleaned it before we checked in. I believe I saw a cockroach. Whatever it was, I killed it.

very clean and quiet. the only issue was the pool was not available. Other than that the stay was great.

The staff were amazing. I like the idea of the Spark hotels but this one had just opened and has some things to work out. First-they were overdoing cleaning with Fabulosa and our room stunk so bad we had to change rooms-the staff was very accommodating when changing our room. 2-towels were brand new/never washed so when you dried off with the towels you had little white fuzzies all over your body. 3-the floors looked dirty but it was just sloppy construction grout that was caked on the tile floors; as well as construction dust in the corners and under cabinets. Rooms had sloppy finishes on tile work and floors. 4-first room the AC sounded like a jet engine all night/second room AC was fine 5-first room had a nice shower with hot water/ second room had warm/cold water even after letting it run for 10 minutes. I didn’t get to take a shower on Sunday morning-water was too cold and had very, very low pressure. My husband took a quick 3 minute shower with the cold water. Second room the shower curtain was 10” too short and the whole bathroom got wet after my husbands shower and my trying to get hot water. 6-continental breakfast was very sparse. I just stayed in a Spark in Fort Wayne 2 weeks ago and their breakfast was nice with many choices. 7-second room-stains on the white coverlet. Pillows went flat quickly. Both rooms only 1 roll of toilet paper-no back up. Only two large towels for two adults for weekend.

Fairly new facility. Lobby and dining area were neat and clean. Staff were efficient and pleasant. The only problem I had with the room was that the floors were not clean. Especially the bathroom which had muddy feet print and needed cleaning.

I enjoyed my stay. Service was excellent and the room was very comfortable. The only thing I found that needs to be improved was the strong chemical smell after the room was cleaned and it took awhile for the smell to clear. Perhaps adjusting the amount of chemicals used in the floor cleaning mixture would help

Excellent room. Lovely staff.

The property seemed new, but unfinished. There were debris everywhere. We were assigned on the ground floor but unfortunately could not lock the bold lock. The manager kept assuring us it was fine without locking it from inside. We insisted in changing a room so we could sleep without worrying about intruders. The new room was on the second floor without an elevator. There were only two sets of towels and dust on the bathroom was visible. The shower gel bottle attached on the wall was empty. The hotel obviously needs more staff to maintain it. Everything was just very chaotic. I would not recommend this hotel.

Clean quite and comfortable with easy check in

Clean, comfortable room, very friendly staff.

Quick & easy But our room had a broken toilet paper golder and broken microwave with someones leftover mac and cheese cup inside. However it did not inconvenience us and these things were discussed with front desk staff for future guests

the room is bare bones could not control the air and had odor no cups or glasses for drinking some lights were out staff at front desk extremely helpful and friendly

The staff were amazing. I like the idea of the Spark hotels but this one had just opened and has some things to work out. First-they were overdoing cleaning with Fabulosa and our room stunk so bad we had to change rooms-the staff was very accommodating when changing our room. 2-towels were brand new/never washed so when you dried off with the towels you had little white fuzzies all over your body. 3-the floors looked dirty but it was just sloppy construction grout that was caked on the tile floors; as well as construction dust in the corners and under cabinets. Rooms had sloppy finishes on tile work and floors. 4-first room the AC sounded like a jet engine all night/second room AC was fine 5-first room had a nice shower with hot water/ second room had warm/cold water even after letting it run for 10 minutes. I didn’t get to take a shower on Sunday morning-water was too cold and had very, very low pressure. My husband took a quick 3 minute shower with the cold water. Second room the shower curtain was 10” too short and the whole bathroom got wet after my husbands shower and my trying to get hot water. 6-continental breakfast was very sparse. I just stayed in a Spark in Fort Wayne 2 weeks ago and their breakfast was nice with many choices. 7-second room-stains on the white coverlet. Pillows went flat quickly. Both rooms only 1 roll of toilet paper-no back up. Only two large towels for two adults for weekend.

Pool wasn’t up. No hot water. Shower drain didn’t drain

The room was fine, drafty by the window but the heater was more than adequate for the room, but chilly in the bathroom. I was disappointed with the "continental" breakfast not much to choice from. Plus the indoor pool was closed which should of been noted on the website.

At Check-in, front desk attempted to collect for a prepaid room. The hallways had trash on the floor. Somebody had propped open the side door with a piece of concrete. When I tried to secure the door, I found it was broken and wouldn’t close all the way. When I came back later, someone had propped it open again. The stairs leading up from the side door we’re filthy. The linen room had linens and trash on the floor. The toilet in our room was broken and had a hard time refilling. All in all, a very unpleasant experience. Hilton should be embarrassed to have its name on this property.

Excellent room. Lovely staff.

Friendly staff. Easy to get to

Ashley was fantastic! She really helped me out!

Came in for a wedding, honestly, the rate was high but glad to be close to the venue. Jessica was super helpful. I needed to check in a bit early to change for a wedding and she was great about making it happen. OneNote, there was an overflow parking lot that was dark and not secure feeling. The hotel was full. The front desk said to aOneNote, there was an overflow parking lot that was dark and not secure feeling. The hotel was full the front desk said there were three weddings using the hotel for their guests and I did not want to park up top It did not feel safe. Needs lighting.

Awesome staff!

The staff here is exemplary. Although this hotel is 25 minute drive, the drive was pleasant with great restaurants nearby. The breakfast had no hot options.

It was impossible to get around and our check in took forever

Refreshed property with welcoming check in. Comfortable work night stay.

We arrived just before 11pm. The woman at the front desk was very helpful and attentive, cheery and sweet.

Friendly staff. Easy to get to

Great location. friendly helpful staff. I just wished that there wasn't s dirty washcloth in the shower

Came in for a wedding, honestly, the rate was high but glad to be close to the venue. Jessica was super helpful. I needed to check in a bit early to change for a wedding and she was great about making it happen. OneNote, there was an overflow parking lot that was dark and not secure feeling. The hotel was full. The front desk said to aOneNote, there was an overflow parking lot that was dark and not secure feeling. The hotel was full the front desk said there were three weddings using the hotel for their guests and I did not want to park up top It did not feel safe. Needs lighting.

The staff here is exemplary. Although this hotel is 25 minute drive, the drive was pleasant with great restaurants nearby. The breakfast had no hot options.

Clean and neat. Breakfast was ok. A little pricey compared to others.

The difference from last year to this year was HUGE. The cleanliness was not there, pool was under renovation, the elevator didn’t work! Breakfast last year was awesome this year not even close.

The staff here is exemplary. Although this hotel is 25 minute drive, the drive was pleasant with great restaurants nearby. The breakfast had no hot options.

It was clean. Served our purpose. Didn’t like that I had to leave 100.00 additional deposit at check in. Was told it would be credited when we checked out. Still waiting on the credit. I was also told that breakfast was at 7:00 am but upon check out was told that was a mistake it was at 6, so I was able to grab a cup of tea before leaving.

The staff were amazing. I like the idea of the Spark hotels but this one had just opened and has some things to work out. First-they were overdoing cleaning with Fabulosa and our room stunk so bad we had to change rooms-the staff was very accommodating when changing our room. 2-towels were brand new/never washed so when you dried off with the towels you had little white fuzzies all over your body. 3-the floors looked dirty but it was just sloppy construction grout that was caked on the tile floors; as well as construction dust in the corners and under cabinets. Rooms had sloppy finishes on tile work and floors. 4-first room the AC sounded like a jet engine all night/second room AC was fine 5-first room had a nice shower with hot water/ second room had warm/cold water even after letting it run for 10 minutes. I didn’t get to take a shower on Sunday morning-water was too cold and had very, very low pressure. My husband took a quick 3 minute shower with the cold water. Second room the shower curtain was 10” too short and the whole bathroom got wet after my husbands shower and my trying to get hot water. 6-continental breakfast was very sparse. I just stayed in a Spark in Fort Wayne 2 weeks ago and their breakfast was nice with many choices. 7-second room-stains on the white coverlet. Pillows went flat quickly. Both rooms only 1 roll of toilet paper-no back up. Only two large towels for two adults for weekend.

Good breakfast!

The room was fine, drafty by the window but the heater was more than adequate for the room, but chilly in the bathroom. I was disappointed with the "continental" breakfast not much to choice from. Plus the indoor pool was closed which should of been noted on the website.