Is parking available at the property?

Free self-parking is available on-site. Limited parking is offered, and no reservation is required.

What type of breakfast is offered?

A complimentary continental breakfast is served daily from 6:00 AM to 10:00 AM.

Does the property allow pets?

Pets are allowed at the property with a fee of USD 75.00 per pet, per stay. Service animals are exempt from fees.

What are the check-in and check-out times?

Check-in is from 3:00 PM until 12:30 AM, and check-out is at 11:00 AM. Early or late check-in/check-out may be available upon request, and additional charges may apply.

What accessibility features are available for guests with disabilities?

The property features step-free entrances and wheelchair-accessible facilities in public areas. There are elevators available, and accessible parking is provided.

Where is the property located in relation to key landmarks?

The property is located in the heart of Potsdam, just steps from the North Country Children's Museum and a 4-minute walk from Raquette River. Clarkson University is 0.3 miles away, and the State University of New York-Potsdam is 0.5 miles from the hotel.

What are the policies for guests staying with children?

Children are welcome at the property. There is no minimum age for children to stay for free.

Best Western Potsdam University Park Inn, NY

What guests think

At Best Western Potsdam University Park Inn, travelers frequently praise spacious, renovated rooms, friendly staff, and a central riverfront location, while some report noise from other guests, occasional maintenance issues like weak hot water, and breakfast inconsistencies during renovations.

Rooms are often described as very clean and comfortable, with several noting river views. Service feedback is largely positive, though a few guests cited poor communication about construction, slow problem resolution, or lax noise control. The location is walkable to campuses, dining, and a riverside park, with ample parking on site. Overall, expect a clean, roomy stay in a central spot, with occasional service or breakfast variability.

Facilities

Cleanliness

Rooms

Service

Location

Dining

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AI-generated summary based on recent guest reviews

Facilities

Parking is easy and on site. There is no elevator, so upper-floor access is by stairs; some reviews noted renovation work previously, while others say updates are now finished.

Related guest reviews

10

Kathryn

Aug 10, 2025

·

Stayed 2 nights

Clean, convenient location and free parking. Friendly staff.

10

Roger

Oct 14, 2025

·

Stayed 2 nights

No complaints with our room! Everything was clean and the beds comfortable. Nice toiletries in bath. Here’s a heads up, there isn’t an elevator, so if you have bad knees, request a ground floor room.

8

Michael

Oct 30, 2024

·

Stayed 2 nights

Nice, clean hotel. NOTE - NO ELEVATOR. I did not request first floor. When I arrived, they didn't have a first floor room. However they did get me one. I'm in my 70's and an elevator is needed when not on the first floor. Furniture is heavy older style. Seating was good, but chairs were hard to move. It would be nice if there were an adjustable office chair. Armchair would not go under the desk. Good TV and show selection. Location in town is great. Walk out the door and you are in downtown Potsdam. If I were younger and more fit, I would stay there again. Should I go back again, I may check out the Hampton Inn, farther away.

8

David

May 13, 2025

·

Stayed 1 night

Property undergoing renovations so some features not available. Room was newly remodeled and clean. Only issue was lack of hot water for shower in morning. Otherwise it is a nice place and will be even better once renovations are finished.

10

Edward

Aug 17, 2025

·

Stayed 2 nights

Our room was large and comfortable. The parking lot was also spacious and offered easy access to the facility. The staff was friendly and helpful. Downtown Potsdam, where the hotel is located, is largely deserted, with empty storefronts in most of the historic buildings. However, there is a beautiful riverfront park right next to the hotel that offers pleasant views of the water and surrounding scenery. Also, even though the Potsdam area does not offer boutiques or other high-end shopping or dining options, one can find department stores, discount outlets, grocery stores, diners and practical dining options just a few minutes away by car.

8

Ken

Apr 21, 2025

·

Stayed 1 night

Property was undergoing renovations. Lower star rating m condition due to construction at the property. Otherwise, it was great.

10

DIANA

Dec 2, 2025

·

Stayed 2 nights

I love that the renovation was finally completed. Last Tim I was there it was almost done & I think they did a wonderful job. Especially the rooms. Very nicely done & the lobby too!

10

Maria Elena

Aug 19, 2025

·

Stayed 1 night

The hotel has been completely renovated recently.

10

Daniel

May 10, 2025

·

Stayed 2 nights

In middle of remodel. Was ok.

10

Raymond

Aug 27, 2025

·

Stayed 1 night

We had a lovely stay at this pet friendly hotel in potsdam. Nice large rooms, very clean, very friendly staff and a great location on the river. However, it should be noted that there is no elevator in the building. If you are put in a 2nd floor room, you will need to take the stairs. This will be a problem for people with mobility issues.

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AI-generated summary based on recent guest reviews

Cleanliness

Many guests found rooms very clean or spotless. Recurring complaints mention stained bedding, mildew in bathrooms, and occasional construction dust or mess.

Related guest reviews

6

Diana

May 8, 2025

·

Stayed 2 nights

We knew there would not be breakfast and there would be some construction in lobby area but we would have a renovated room. It felt like the room was finished 10 minutes before we arrived. The shower caulking was done poorly (and quickly?). The second morning there was NO hot water and when we reported it, the only response was “oh.” There was construction materials and trash everywhere and dust was a problem. Parking was among containers as construction workers took spots closest to doors. There should have been a much more clearer indication of construction and much better management of this project

6

Charice

Nov 26, 2025

·

Stayed 2 nights

The bedroom was good, but bathroom was musty, moldy caulk, mold on the shower curtains, the vent fan did not work it was extremely loud and broken, no toilet paper, there’s just a sliding door to the bathroom that leaves a open crack so no privacy. The district manager at the front desk was not friendly but the cleaning ladies were nice and smiled at us. The Keurig was filled with dust/grime. I’ve been to other BW and they are much cleaner & the staff is friendly. I was not satisfied with our stay here. Even after touching the shower curtain we stank from the gross smell of the curtain. I notified the workers but they just said they’ll pass it on. We didn’t get a different room and/or nothing was fixed/changed. I know this BW is new to town but we won’t be back there. Thanks.

4

Alice

Apr 21, 2024

·

Stayed 1 night

When we lifted the covers on our bed we noticed dirt stains on the bottom of our sheets. We immediately contacted the front desk and the staff member was pleasant and apologetic and gave us a new set of sheets. Some of our towels appeared used, so we used the ones that looked clean. Also, the next day we noticed egg on the floor heading to our room. After we left 30 minutes later, the egg was still on the floor after we heard house keeping walk by. As we were checking out, the staff member was very nice and apologetic and said she would love to give us a discount but can’t because we booked through a 3rd party.

8

Abdallah

Feb 27, 2026

·

Stayed 1 night

Clean room. Front desk lady was so great helpful and respectful!

10

Annabelle

Jan 29, 2026

·

Stayed 1 night

The room was spotless and the clerk on duty when I arrived late was incredibly kind. The location is really convenient.

10

Alexandra

Nov 19, 2025

·

Stayed 1 night

Room was spotless and so nice. Would absolutely stay here again.

6

Dave

Nov 2, 2025

·

Stayed 1 night

The room cleanliness could be improved. We found a large stain on our comforter and the water pressure in the shower was like a trickle

10

Russell

Oct 24, 2025

·

Stayed 1 night

Rooms are newly redone and super clean.

6

Lisa

Feb 29, 2024

·

Stayed 1 night

The bathroom was not super clean. The beds were extremely firm and not very comfortable. The staff was very nice. The breakfast was pop tarts and muffins. It was not anything to write home about. I was surprised it was $150 for the night given those issues.

4

George

Jun 5, 2025

·

Stayed 1 night

Clean rooms but place was a total mess because of construction. No coffee maker in room, phone didn’t work, shades didn’t go up and down, no breakfast available and was afraid to park in parking lot because of construction trailers and equipment everywhere.

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AI-generated summary based on recent guest reviews

Rooms

Rooms are generally spacious and newly updated, with comfortable setups and some river views. A few guests noted thin walls or late-night noise, hard mattresses, and intermittent hot water or low water pressure; Wi-Fi was problematic in one stay.

Related guest reviews

4

Brian

Oct 20, 2025

·

Stayed 2 nights

The room had no water pressure. Took over 45 minutes to shower properly. Almost no hot water to speak of.

8

Amanda

Oct 23, 2025

·

Stayed 1 night

WiFi was problematic but the room was comfortable.

10

Katrina

Jul 25, 2025

·

Stayed 1 night

The updates to the hotel are great. the rooms are above average size which is awesome. I personally love that there are multiple hooks and shelves to hang items. There was a beside table for the second queen bed. It's like the hotel had heard my complaints from over the years and did it all right here. I would recommend this hotel to everyone. My only slight negative is one of the bed sheets were stained and it just kinda grossed me out. but everythign else was amazing.

6

Rebecca

Oct 12, 2025

·

Stayed 2 nights

We arrived at 4:30 to find our room was not ready due to a “housekeeping issue”. We waited until 6:45 for our room to check in. The beds are rock hard and very uncomfortable and we ran out of toilet paper. Breakfast was minimal. On a positive note, the location is great, the rooms are large and spacious, and the price was reasonable. However, we wouldn’t stay again.

8

Jennifer

Aug 4, 2025

·

Stayed 1 night

Spacious room with newly renovated walk in shower! Larger than average hotel room with cubbies and lots of storage.

10

Mariann

May 3, 2025

·

Stayed 1 night

There were renovations ongoing that they described ahead of time. I was surprised by how thin the walls were. I could easily hear every word of the conversation next door and they weren’t loud. It was clean, safe neighborhood, and close to where I needed to be. Cute little park on the river out back.

10

Anne

Nov 23, 2025

·

Stayed 1 night

Good location, nice room with view of river

10

Roxanne

Sep 27, 2024

·

Stayed 1 night

Room was nice and big. Friendly staff.

6

john

May 3, 2025

·

Stayed 1 night

New rooms are nice but I had no hot wzter

10

Derek

Feb 13, 2026

·

Stayed 3 nights

I stay here frequently for work and the rooms are spacious, clean, and great location. Staff are super approachable and friendly.

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AI-generated summary based on recent guest reviews

Service

Service is widely described as friendly, welcoming, and helpful, with smooth check-ins. Some guests reported weak noise enforcement, reservation or communication issues, and slow follow-up on maintenance or breakfast stock.

Related guest reviews

2

John

Nov 22, 2025

·

Stayed 1 night

When we went to check in, they said they did not have a reservation. Yet they were able to transfer our reservation to a different hotel.

10

Delia

Nov 23, 2025

·

Stayed 1 night

Friendly staff. Excellent breakfast. Very clean. Comfortable room

6

Charice

Nov 26, 2025

·

Stayed 2 nights

The bedroom was good, but bathroom was musty, moldy caulk, mold on the shower curtains, the vent fan did not work it was extremely loud and broken, no toilet paper, there’s just a sliding door to the bathroom that leaves a open crack so no privacy. The district manager at the front desk was not friendly but the cleaning ladies were nice and smiled at us. The Keurig was filled with dust/grime. I’ve been to other BW and they are much cleaner & the staff is friendly. I was not satisfied with our stay here. Even after touching the shower curtain we stank from the gross smell of the curtain. I notified the workers but they just said they’ll pass it on. We didn’t get a different room and/or nothing was fixed/changed. I know this BW is new to town but we won’t be back there. Thanks.

6

Robert

Nov 7, 2025

·

Stayed 4 nights

The room was good and clean, and the staff friendly and accommodating. I had stayed here before and liked it, particularly the breakfast: fruit, yoghurt, skim milk, cereal, eggs. A pretty good breakfast. This time, however, there was no fruit, and no yoghurt. I stayed four nights. On the third morning there was also no milk, although there was cereal. Only on my fourth morning was there fruit and yoghurt. Why it should take three nights for the hotel to be content with offering their guests a substandard breakfast (they were waiting for a shipment, they told me) is beyond me, especially with a supermarket a quarter mile away. In fact, that's where I went to buy what the hotel should have offered. I suggest that management be more attentive to their guests.

8

Abdallah

Feb 27, 2026

·

Stayed 1 night

Clean room. Front desk lady was so great helpful and respectful!

6

Rebecca

Oct 12, 2025

·

Stayed 2 nights

We arrived at 4:30 to find our room was not ready due to a “housekeeping issue”. We waited until 6:45 for our room to check in. The beds are rock hard and very uncomfortable and we ran out of toilet paper. Breakfast was minimal. On a positive note, the location is great, the rooms are large and spacious, and the price was reasonable. However, we wouldn’t stay again.

10

Annabelle

Jan 29, 2026

·

Stayed 1 night

The room was spotless and the clerk on duty when I arrived late was incredibly kind. The location is really convenient.

10

Miyo

Apr 20, 2025

·

Stayed 2 nights

Friendly helpful front desk. Prompt responses to inquiries.

2

Kevin

Jan 24, 2026

·

Stayed 1 night

Terrible stay when the youth hockey kids and parents are up past 2am running the halls, banging doors and being loud/ swearing all night in the lobby and throughout the hotel. Staff did nothing to stop it. Same thing happened last week too. I've canceled my future stays here and now booked another hotel. The eoom and location was fine, but when they care more about the travel hockey groups, im going elsewherre.

10

Derek

Feb 13, 2026

·

Stayed 3 nights

I stay here frequently for work and the rooms are spacious, clean, and great location. Staff are super approachable and friendly.

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AI-generated summary based on recent guest reviews

Location

Central downtown setting on the river beside a park, walkable to restaurants and local universities, with convenient parking. One review noted the downtown area feels quiet with some empty storefronts.

Related guest reviews

8

Steven

Oct 4, 2024

·

Stayed 2 nights

Great location for downtown, everywhere is walkable, right on the river, with a nice park and weekend farmers market

10

Sonia

Sep 26, 2024

·

Stayed 1 night

Great location

10

Annabelle

Jan 29, 2026

·

Stayed 1 night

The room was spotless and the clerk on duty when I arrived late was incredibly kind. The location is really convenient.

10

Edward

Aug 17, 2025

·

Stayed 2 nights

Our room was large and comfortable. The parking lot was also spacious and offered easy access to the facility. The staff was friendly and helpful. Downtown Potsdam, where the hotel is located, is largely deserted, with empty storefronts in most of the historic buildings. However, there is a beautiful riverfront park right next to the hotel that offers pleasant views of the water and surrounding scenery. Also, even though the Potsdam area does not offer boutiques or other high-end shopping or dining options, one can find department stores, discount outlets, grocery stores, diners and practical dining options just a few minutes away by car.

10

Richard

Jan 20, 2025

·

Stayed 1 night

Easy walking access to local shops and restaurants. Convenient for visits to area students.

10

Anne

Nov 23, 2025

·

Stayed 1 night

Good location, nice room with view of river

10

Janice

Oct 4, 2024

·

Stayed 1 night

Lovely location next to river

10

Tonya

Mar 30, 2025

·

Stayed 2 nights

Love the location next to the river.

8

Stephen

Jan 21, 2025

·

Stayed 1 night

Great Location

10

Derek

Feb 13, 2026

·

Stayed 3 nights

I stay here frequently for work and the rooms are spacious, clean, and great location. Staff are super approachable and friendly.

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AI-generated summary based on recent guest reviews

Dining

Breakfast is praised as good to excellent when available. During renovations and at times afterward, several guests found it minimal, unavailable, or missing items like fruit, yogurt, milk, or juice.

Related guest reviews

10

Delia

Nov 23, 2025

·

Stayed 1 night

Friendly staff. Excellent breakfast. Very clean. Comfortable room

6

Robert

Nov 7, 2025

·

Stayed 4 nights

The room was good and clean, and the staff friendly and accommodating. I had stayed here before and liked it, particularly the breakfast: fruit, yoghurt, skim milk, cereal, eggs. A pretty good breakfast. This time, however, there was no fruit, and no yoghurt. I stayed four nights. On the third morning there was also no milk, although there was cereal. Only on my fourth morning was there fruit and yoghurt. Why it should take three nights for the hotel to be content with offering their guests a substandard breakfast (they were waiting for a shipment, they told me) is beyond me, especially with a supermarket a quarter mile away. In fact, that's where I went to buy what the hotel should have offered. I suggest that management be more attentive to their guests.

10

William

Aug 1, 2024

·

Stayed 1 night

Very pleasant staff at check in. Great breakfast. Clean spacious room with great amenities. Gave great recommendation for dinner. Enjoyable stay.

10

John

Oct 2, 2025

·

Stayed 1 night

Very clean. Recently upgraded. Good breakfast too.

4

Rosanne

Apr 4, 2025

·

Stayed 1 night

Notified about construction after confirming reservation, no breakfast except old prepackaged muffins with an apple in a bag. They charged my credit card upon arrival even after saying we wanted to split the charge upon check out. Room was clean, but very thin walls, so noisy. Over all I would not recommend or stay there again.

8

Patricia

Mar 23, 2025

·

Stayed 1 night

The Clarkson Inn is undergoing renovations at this time, so no breakfast in the morning while it is redone. The newly renovated rooms no longer have the vibe of the original, now that modernized,

8

Jessica

Dec 11, 2025

·

Stayed 1 night

Great breakfast, friendly staff and comfortable room!

8

Bridget

Feb 28, 2025

·

Stayed 1 night

Thr Inn offered us a very convenient location for college tours. The parking was easy, and from the outside it looked great. The rooms were clean, but fairly dated. All the staff we encountered were extremely friendly and helpful. One even printed out a document I had left at home. We did not know, until walking through the doors, that the hotel was under renovation, so we walked into a front area with stacks of boxes and materials. While we didnt hear any noise, our room was on the other side of the major renovation, so walked past open construction to get there. We booked the Inn because of convenience and the promise of hot breakfast. Unfortunately, due to renovations, the breakfast was a cold grab and go. I just wish we knew of those things in advance.

6

Lisa

Feb 29, 2024

·

Stayed 1 night

The bathroom was not super clean. The beds were extremely firm and not very comfortable. The staff was very nice. The breakfast was pop tarts and muffins. It was not anything to write home about. I was surprised it was $150 for the night given those issues.

10

Sacha Michelle

Aug 5, 2024

·

Stayed 2 nights

Stayed for 2 nights in July and we had a fabulous stay! Hotel has the best location…. Right in town with a beautiful park by the river and all the restaurants right there. Staff was lovely and helpful. Breakfast was good and a nice touch. Rooms were comfortable and clean. Will definitely return!

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AI-generated summary based on recent guest reviews

Su	Mo	Tu	We	Th	Fr	Sa
				1	2	3
4	5 $137	6 $137	7 $147	8 $147	9 $237	10 $321
11 $128	12 $137	13 $151	14 $140	15 $151	16	17
18 $122	19 $135	20 $133	21 $131	22 $145	23	24 $262
25 $131	26 $135	27 $133	28 $133	29 $135	30 $209	31 $211

Su	Mo	Tu	We	Th	Fr	Sa
1 $124	2 $140	3 $137	4 $137	5 $133	6	7
8 $115	9 $146	10 $138	11 $147	12 $147	13 $174	14 $156
15 $141	16 $138	17 $138	18 $134	19 $135	20 $145	21 $149
22 $141	23 $129	24 $138	25 $135	26 $136	27 $145	28 $161
29 $130	30 $127

Best Western Potsdam University Park Inn, NY

About this property

Location

Room options

Standard Room, 2 Queen Beds, Accessible, River View

Standard Room, 2 Queen Beds, River View (Shower Only)

Standard Room, 1 King Bed, River View (With Sofabed)

Standard Room, 1 King Bed, River View (Shower Only;With Sofabed)

Standard Room, 1 King Bed (With Sofabed)

Standard Room, 2 Queen Beds, River View

Standard Room, 2 Queen Beds, Accessible, Bathtub

Standard Room, 2 Queen Beds

Standard Room, 2 Queen Beds (Shower Only)

Guest reviews of Best Western Potsdam University Park Inn, NY

What guests think

Property Policies

Check-in instructions

Good to know

Optional extras

FAQs about Best Western Potsdam University Park Inn, NY

Prices for upcoming dates