WoodSpring Suites Elkhart

Staff was professional and courteous but we didn’t know that with a full sized fridge, rangetop and cabinets, there were NO utensils, plates, glasses and pots/pans. Had to ask for extra towels since they didn’t offer hand towels to dry your hands. Didn’t have paper towels. No ice machine on the property but two ice trays to have for use in the room. Not even a bowl to hold the ice to make more. We were told that we could “buy” all of the items from them. We will not stay here again.

Let me say that this review is based on the fact that it was not totally clear to me because I booked via Expedia that this a an "extended stay hotel" and a new concept. We arrived to the new hotel for a business stay to find out that the elevator was out of service and would be the entire week of our stay. Additionally, I had booked this specific location because it has a full kitchenette to find out that it was not stocked, literally nothing, and told that I had to buy the things I needed to the tune of $100. They explained that this is because they are extended stay, (months) and they do allow short term stay but still do not provide these items. We had to carry all of our event and personal items up and down 3 flights of stairs. We were offered no discounts and no refund. I have health issues and this was quite difficult for us. I do not blame the staff and the hotel was clean and orderly, but I do think that they should not be allowed to advertise on Expedia without clear warnings and explanations to their users.

Good stay for the price. Staff was very friendly. Only one issue, water heater broke down and had to take cold shower one morning… but I understand things happen.

The property is brand new. The rooms are spacious and the lobby and common areas are nice. The water pressure in the bathroom sink is very low and definitely needs to be adjusted. The water temperature in the shower never got above lukewarm no matter how long we ran it for. The WiFi is hit or miss. We couldn’t get it the first night, but got it the 2nd night for a bit. The manager was nice and did offer a discount for the WiFi issues.

The elevator was out, we were on the 4th floor, okd with a heart condition. It sucked.

I stayed for 2 days. No hot water on either days. Having a cold shower when the temperature is below 45 degrees isn't fun.

The place is beautiful but needs more than one towel and washcloth per person when you are staying more than one night. Disappointed there was not a hairdryer available and did not like the hours for the front desk - they leave too early and return too late.

Staff were consistently friendly & helpful. Room was spacious & beds comfortable. Good amount of pillows. Things to note: this is an extended stay place so our room included small kitchen & full refrigerator. However kitchen items are not provided. You may purchase a kit to use during your stay. However we needed silverware & were provided plastic forks & knives. We stayed for 3 nights. There is also no hairdryer in the room. However when I asked at the front desk they had one for me to use. Staff is not at the desk from 10 pm- 9 am. However we called the extension and received help both times we called during ‘off’ hours. We had 2 days of no hot water (water heater went out). Staff addressed the issue (plumber on way) but I had to shower before it was resolved (cold shower!). The following day the water heater went out again & I had another cold shower. However once again staff was very friendly & helpful. I was given a discounted rate.

The shutter and lock the front desk. We couldn’t check out. Elevator busted for our whole stay. Ver inconvenient and annoying

Good place. Lots of “extended stay” guests. Clean and up to date. NOTE: free coffee only from 7am to 11am. Also: Front desk not open from 11pm to 8am (need to dial 500 on lobby phone for afterhour service).

The staff were always very helpful and friendly. The rooms were comfy and clean. The whole building was kept very clean in all the public areas.

Clean. Safe.

Staff not responding Dirty rooms and bathrooms

Decent location to eat and shop. Room was clean.

The room was clean, but the stovetop was not. Also, there is a noticeable smell when the ceiling fan is turned on.

The room was spotless but nobody cleaned my room I would have given them 5 stars. But I like a fresh clean room. I stayed 2 nights. But I love the security.

very attentive staff and clean facilities

I had a king suite and everything was nice except the bathroom, it was hair everywhere like it wasn’t cleaned from people before me , otherwise than that it was great! 8/10 would recommend

We arrived there around midnight and were welcomed by a very unfriendly front desk worker that walked to us half a sleep and barefoot. She was very unhappy with our late check-in and did not say hi, by or thank you during whole conversation. She was mean and we felt unwelcomed in this hotel. Room was new and clean but the check-in experience left us with unpleasant feelings. I would not stay there in the future.

Extended stay with full size fridge and new, clean rooms. Limited staff during the night but you just have to call and they helped me. Great stay and I'd definitely stay again.

The staff were always very helpful and friendly. The rooms were comfy and clean. The whole building was kept very clean in all the public areas.

Everything is extra (IE coffee pot, dishes, etc) and this not advertised. Extended stays normally provide these. Room was to be upper floor and they gave it away. Check in clerk was very curt in her communicating. Noisy and we ended up with handicapped room where bed was like being on the floor. Then they tried to charge us extra monies when we left telling us they raised the price after we paid for our week. Will not stay here again.

The room was clean, but the stovetop was not. Also, there is a noticeable smell when the ceiling fan is turned on.

The property is brand new. The rooms are spacious and the lobby and common areas are nice. The water pressure in the bathroom sink is very low and definitely needs to be adjusted. The water temperature in the shower never got above lukewarm no matter how long we ran it for. The WiFi is hit or miss. We couldn’t get it the first night, but got it the 2nd night for a bit. The manager was nice and did offer a discount for the WiFi issues.

I had a king suite and everything was nice except the bathroom, it was hair everywhere like it wasn’t cleaned from people before me , otherwise than that it was great! 8/10 would recommend

We arrived there around midnight and were welcomed by a very unfriendly front desk worker that walked to us half a sleep and barefoot. She was very unhappy with our late check-in and did not say hi, by or thank you during whole conversation. She was mean and we felt unwelcomed in this hotel. Room was new and clean but the check-in experience left us with unpleasant feelings. I would not stay there in the future.

Extended stay with full size fridge and new, clean rooms. Limited staff during the night but you just have to call and they helped me. Great stay and I'd definitely stay again.

The room was clean, if not spartan. Only two towels were provided, no extras. The front desk clerk apparently wanted to leave by 10:00 PM; she kept calling me to find out when we would arrive. What hotel doesn't staff the front desk 24x7??? This was not noted on the property description that I recall! For the price, I probably would not go back. At about $130/night, I might.

Staff were consistently friendly & helpful. Room was spacious & beds comfortable. Good amount of pillows. Things to note: this is an extended stay place so our room included small kitchen & full refrigerator. However kitchen items are not provided. You may purchase a kit to use during your stay. However we needed silverware & were provided plastic forks & knives. We stayed for 3 nights. There is also no hairdryer in the room. However when I asked at the front desk they had one for me to use. Staff is not at the desk from 10 pm- 9 am. However we called the extension and received help both times we called during ‘off’ hours. We had 2 days of no hot water (water heater went out). Staff addressed the issue (plumber on way) but I had to shower before it was resolved (cold shower!). The following day the water heater went out again & I had another cold shower. However once again staff was very friendly & helpful. I was given a discounted rate.

Good place. Lots of “extended stay” guests. Clean and up to date. NOTE: free coffee only from 7am to 11am. Also: Front desk not open from 11pm to 8am (need to dial 500 on lobby phone for afterhour service).

The staff were always very helpful and friendly. The rooms were comfy and clean. The whole building was kept very clean in all the public areas.

No one to check out at 730 am. Told over phone to just leave room cards anywhere on the counter… no box to put into… shady.

The hotel itself was fine, but the advertising is misleading. Under details, it says $50 deposit for pets and $5 per pet per night, so I thought we would get the $50 back. They actually charge you $55 per pet per night. That’s about the same charge as it was for 2 people. Very unhappy with the false advertising

Customer service could be better.

very attentive staff and clean facilities

We arrived there around midnight and were welcomed by a very unfriendly front desk worker that walked to us half a sleep and barefoot. She was very unhappy with our late check-in and did not say hi, by or thank you during whole conversation. She was mean and we felt unwelcomed in this hotel. Room was new and clean but the check-in experience left us with unpleasant feelings. I would not stay there in the future.

The room was clean, if not spartan. Only two towels were provided, no extras. The front desk clerk apparently wanted to leave by 10:00 PM; she kept calling me to find out when we would arrive. What hotel doesn't staff the front desk 24x7??? This was not noted on the property description that I recall! For the price, I probably would not go back. At about $130/night, I might.

The place is beautiful but needs more than one towel and washcloth per person when you are staying more than one night. Disappointed there was not a hairdryer available and did not like the hours for the front desk - they leave too early and return too late.

Staff were consistently friendly & helpful. Room was spacious & beds comfortable. Good amount of pillows. Things to note: this is an extended stay place so our room included small kitchen & full refrigerator. However kitchen items are not provided. You may purchase a kit to use during your stay. However we needed silverware & were provided plastic forks & knives. We stayed for 3 nights. There is also no hairdryer in the room. However when I asked at the front desk they had one for me to use. Staff is not at the desk from 10 pm- 9 am. However we called the extension and received help both times we called during ‘off’ hours. We had 2 days of no hot water (water heater went out). Staff addressed the issue (plumber on way) but I had to shower before it was resolved (cold shower!). The following day the water heater went out again & I had another cold shower. However once again staff was very friendly & helpful. I was given a discounted rate.

I was confirmed for two rooms for four adults for several months prior to our trip. The day of our arrival I received a phone call from the hotel. Our rooms WERE NOT available. I was offered two additional rooms at no extra cost. I excepted this . However it was a terrible inconvenience to myself and my group . Still don't know why the hotel did not have what i asked for ! Thank you

Decent location to eat and shop. Room was clean.

Plenty of shopping and restaurants nearby

Convenient

Place close to eat and shop

Everything is extra (IE coffee pot, dishes, etc) and this not advertised. Extended stays normally provide these. Room was to be upper floor and they gave it away. Check in clerk was very curt in her communicating. Noisy and we ended up with handicapped room where bed was like being on the floor. Then they tried to charge us extra monies when we left telling us they raised the price after we paid for our week. Will not stay here again.

Good place. Lots of “extended stay” guests. Clean and up to date. NOTE: free coffee only from 7am to 11am. Also: Front desk not open from 11pm to 8am (need to dial 500 on lobby phone for afterhour service).