Montego Bay Resort Casino by Peppermill Resorts

Rooms, elevators, elevator doors, entrance doors, carpets, room’s desks and bed frames and bathroom were all extremely dirty! The smell of cigarettes was everywhere. The room’s air conditioning was too noisy and made the sleep difficult. Wouldn’t go back there!

Room numbering and elevators are awful! Casino smoke is awful to have to walk through.

We booked on hotels.com after reviewing the properties website for information, pictures and reviews which all looked good so we booked. It was a late check-in 11:00pm so we requested a late check out which was denied because we were not considered one of their high tiered customers. In the morning I went to work out at the gym but it did not open until 9:00am so I went to the pool to swim some laps but it was closed for the season. When I went back to the room and we had no electricity. Apparently they were aware of a scheduled power outage for several hours for this date and had it posted in the lobby somewhere. I was this but I assure you it was not on their website or made obvious. Needless to say we refused to gamble or buy food, coffee, etc due to the lack of customer service and out of principle. I should mention they had back up generators running the casino but not for the rooms. We were forced to check out even sooner due to no electricity in the room. I called the front desk to ask for a partial refund at the least but would like a full refund. The lady did not apologize nor have any empathy for our dissatisfaction but instead said the power outage was noted in the lobby and I would need to speak with Nick the manager tomorrow. I will update my review after talking with Nick.

Always clean and well maintained. The breakfast buffet is amazing! Probably our favorite thing about this hotel.

The rooms are nice and big and they have king beds, which is nice. Our room had a burnt out lightbulb so the room was darker than we had hoped. There was something gross wiped on our door and our nightstand so the cleaning in between stays was not done well.