Is parking available at the property?

Yes, free self-parking is available on-site.

Is breakfast offered at the hotel?

Cooked-to-order breakfasts are available daily for a fee, approximately USD 5 to 20 per person.

Does the hotel allow pets?

Yes, pets are allowed with a fee of USD 100.00 per accommodation, per stay. Service animals are exempt from fees.

What are the check-in and check-out times?

Check-in is from 15:00 to 23:59, and check-out is at 12:00. Late check-out is available for a fee, subject to availability.

What accessibility features does the hotel offer?

The property features step-free entrances and wheelchair-accessible facilities, including rooms and public areas.

Where is the hotel located in relation to local attractions?

The hotel is located in Richmond, approximately 2.4 km (1.5 miles) from Shops at Willow Lawn and within a 10-minute drive of the University of Richmond and Carytown. It is about 26.1 km (16.2 miles) from Richmond Intl. Airport.

Is there a swimming pool at the hotel?

The property will be renovating the swimming pool from May 30, 2024, to May 23, 2025. During this time, the pool will not be available for use.

Courtyard by Marriott Richmond West Hotel in Henrico

Average nightly price at Courtyard by Marriott Richmond West by month, last 12 months (USD)
Month	Average price
January	$119
February	$121
March	$157
April	$141
May	$162
June	$153
July	$154
August	$139
September	$132
October	$154
November	$137
December	$107

What guests think

At Courtyard by Marriott Richmond West, reviewers consistently praise the friendly, professional staff and generally clean, comfortable stays, while noting dated rooms and intermittent maintenance issues such as noisy or malfunctioning AC and slow or clogged bathroom drains.

The location is convenient to highways, downtown, and dining, with free parking, though a few guests felt the surrounding area looked unattractive or isolated at night. On-site the bistro and bar are handy but breakfast is not included and options can feel limited or pricey, and the pool has been closed. Pet friendly policies helped some travelers, while others disliked the high fee or occasional outdoor pet odors. Expect a straightforward, service-forward stay with aging rooms and practical conveniences.

Facilities

Cleanliness

Rooms

Service

Location

Dining

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AI-generated summary based on recent guest reviews

Facilities

Free parking is appreciated and the lobby bistro/bar is convenient. Multiple reviews report the pool closed or inoperable; pet friendly with mixed feedback about fees and outdoor odors.

Related guest reviews

10

Tammy

Aug 15, 2025

·

Stayed 2 nights

Thank you for welcoming us to your hotel. I like Courtyard by Marriott because they are usually clean and kept up. The Richmond West was above my expectations. Every place you went you saw the hard work of the staff. The rugs, tables, lounge areas, clean. Hallways, bathrooms, hotel room, hotel rugs and bathrooms were clean. Thank you again for paying attention to the details! Upon arrival the staff were so kind and friendly. We were told about the restaurant and bar. After settling in our room we went to the restaurant. The menu is limited but but ample enough for a quick dinner. They had a Grilled Cheese Sandwich and Tomato soup our favorite. The meal was very tasty. Perfect comfort food after a very long drive.

8

Harry

Dec 27, 2023

·

Stayed 1 night

The pet fee is too high, no microwave to heat up food, no toiletries, plus extra $20 dollars . No free breakfast.There there are other hotels with more amenities for less and the pet fee is no more than $50 I do not recommend this Hotel.

8

Marybeth

Aug 2, 2024

·

Stayed 1 night

The hotel was clean and the staff friendly. We had a glass of wine at the bar and then breakfast the next morning. The bistro staff was very friendly and the drinks/food great. I've never had a bad experience at a Courtyard by Marriott.

10

Margaret

Jun 25, 2023

·

Stayed 2 nights

What was disappointing is that the pool was closed but we were not told until we checked in. We have booked another location

8

Marijoy

Jun 5, 2023

·

Stayed 1 night

The pool wasn't working. It was one of the reasons I booked this hotel.

10

Karen

Dec 25, 2023

·

Stayed 2 nights

Comfortable beds and pet friendly situation made our trip work great!

6

Philip

Aug 14, 2023

·

Stayed 1 night

At no point in the reservation process did it say the pool was closed. Apparently we would have had to go to the site's website, so we only found out after we arrived. We would not have made a reservation if we had known. Also, for the price we would have expected some kind of breakfast, instead of paying $40 for coffee.

8

Barika

Aug 12, 2025

·

Stayed 2 nights

Overall the property is clean and comfortable however the inoperable pool area is an eyesore as you sit on the patio and it needs some attention.

10

GERALDINE K.

Jul 20, 2023

·

Stayed 4 nights

Location of the property was great! Close to great restaurants, grocery stores and main highways to get to and from Richmond when traveling to Williamsburg or Airport. Staff was very friendly, easy to checkin and out. Parking is a major plus, as it was free and no charge not like some other hotels.

10

Robert

Sep 23, 2024

·

Stayed 4 nights

Spent 4 nights at this Marriott. The staff was extremely friendly and welcoming, the room while not ultra fancy was clean and comfortable. The hotel was a short and easy drive to downtown as well as some of the areas surrounding the city. Prices were reasonable and definitely cheaper than staying downtown and there was ample free parking on the premises. Overall a great stay and I would definitely come back again!

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Cleanliness

Most guests found rooms and common areas clean, with housekeeping praised on many stays. However, recurring issues include slow or clogged drains, occasional leaks, lingering odors (including pet related), and sporadic lapses like hair or dirty carpets.

Related guest reviews

6

Marvin

Jun 8, 2025

·

Stayed 2 nights

I was in room 141 when you open the patio door, the smell of urine is present it’s unbearable. I’m not sure if it’s human or pets. I see pets are allowed.(that’s another thing that bothers me) I see animals relieving themselves in the grass and it’s not being picked up by the guests…that’s disgusting! I frequently stay there when I’m in Va but that may change due to the cleanliness. The pull out mattress had a rancid smell. I went to the Home Depot across the street and purchased some Lysol. Please I ask, make sure those rocks outside the patio doors are cleans daily because the smell of urine is just unsanitary!

10

Charles

Sep 14, 2025

·

Stayed 1 night

Nice reception upon arrival and clean room and facilities generally

6

Azharul

Dec 27, 2024

·

Stayed 1 night

Rooms were dirty and sink was clogging.

4

alita

Feb 20, 2025

·

Stayed 2 nights

There was hair on our bathroom floor and in our bed. There were dogs barking and howling during the day and at night. The rooms are really dated.

8

Chris

Nov 24, 2025

·

Stayed 1 night

Staff friendly, room clean

8

Mary

Aug 26, 2025

·

Stayed 2 nights

When taking the shower, the water drains in the shower and them comes up in the drain on the bathroom floor, making it unsafe for anyone walking in or out of the bathroom, with water all over the floor. I did speak with the front desk personnel and they said they would check it out.

10

Rose

May 22, 2025

·

Stayed 1 night

Our king size suite room was excellent. Thank you to the housekeeping people who kept everything clean, clean, clean.

6

Keith

May 30, 2023

·

Stayed 2 nights

The room was clean, but everything was a bit worn and dated. The hallways (and my room) often smelled of weed, and I any conversations in the neighboring rooms or outside (hallway or courtyard) could be plainly heard. Luckily it was quiet at night and I slept well enough. The price was good and the location is good too, but there are other hotels in the same area that I've stayed at before which were nicer and had better amenities.

4

Natalie

Aug 3, 2024

·

Stayed 2 nights

My room had a leak from upstairs. It was an old leak because the ceiling was stained and the plaster wascoming down.

8

Steve

Sep 20, 2023

·

Stayed 1 night

The stay was wonderful. But I did notice that the shower drain was not running smoothly. You might need to check that issue out.

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Rooms

Rooms are generally comfortable and quiet, with some larger suites. Many note dated decor, thin walls or noise transfer, HVAC problems, and the lack of in room microwaves; pillow and mattress comfort varied.

Related guest reviews

8

Stacy

Dec 22, 2024

·

Stayed 2 nights

Jerome at the front desk was so nice and helpful. My room was quiet and clean. The only thing I needed in my room was a microwave for convenience. I had to use the microwave in the lobby. Other than that I enjoyed my stay.

8

Elizabeth

Nov 20, 2025

·

Stayed 1 night

Only issue was heat/ac. Not working properly. Clean, nice staff, lobby bistro

10

Melissa

Nov 12, 2025

·

Stayed 5 nights

Clean and spacious suite, always friendly staff

8

Robert

Jul 30, 2025

·

Stayed 1 night

Room was clean and quiet and staff was friendly, but pillows were lumpy and furniture was in need of updating.

10

Willy

Jul 16, 2025

·

Stayed 2 nights

We stayed for 2 nights it was quiet, and no one bothered us

4

Brian

Oct 11, 2023

·

Stayed 3 nights

Old dated hotel. Noise came through the walls. Not the best effort for Marriott.

8

Cynthia

Aug 19, 2025

·

Stayed 1 night

We were in the area for a concert. We chose this hotel for a couple reasons, one being that it didn't charge for parking. Overall the hotel was nice. It had a decent lobby you could use. Even after the food area was long closed, the staff had no problem with us eating our after concert meal in the lobby. If I had to pick a fault, it wasn't anything they did wrong. Our AC quit working and our room was hot, but we were all too tired at midnight to do anything about it. I alerted staff in the morning and they said they'd have moved us, had they known. Again, this is 100% our fault for not wanting to move. Beds were comfy. No weird smells. Would stay here again.

8

Bryant

Oct 14, 2025

·

Stayed 2 nights

We were there to help our daughter move. Room was comfortable and clean. Shower was great!

6

Keith

May 30, 2023

·

Stayed 2 nights

The room was clean, but everything was a bit worn and dated. The hallways (and my room) often smelled of weed, and I any conversations in the neighboring rooms or outside (hallway or courtyard) could be plainly heard. Luckily it was quiet at night and I slept well enough. The price was good and the location is good too, but there are other hotels in the same area that I've stayed at before which were nicer and had better amenities.

6

Jennifer

Oct 1, 2025

·

Stayed 1 night

Air conditioner was very loud and room outdated

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Service

Service is a clear strong point: staff are frequently described as friendly, professional, and helpful, with smooth check ins and quick assistance. A few guests reported a complicated check in or occasional front desk availability issues.

Related guest reviews

10

Charles

Sep 14, 2025

·

Stayed 1 night

Nice reception upon arrival and clean room and facilities generally

10

Ann Marie

Jul 26, 2025

·

Stayed 1 night

Jerome and Bryan were excellent at the front desk. Bryan checked us in so quickly and had a wonderful disposition. When we needed to extend our stay for an extra night, Jerome made it so easy and he was so pleasant to deal with. The service at the Bistro was also excellent! Friendly people who made us feel at home after an 11 hour drive. Thank you!

10

Mary

Oct 10, 2024

·

Stayed 3 nights

I have stayed at this location several times with my husband. The same desk clerk (Bryan) checked me/us in the past 3 times! Bryan is very competent, knowledgable and friendly. Bryan made sure I had all information I needed. He made the check-in effortless! Thank you, Bryan!

10

Susan K.

Apr 12, 2024

·

Stayed 1 night

To a person, the staff was professional and warm, welcoming and helpful. We’d gladly return

10

Sandy

Aug 28, 2025

·

Stayed 1 night

I sent my adult children to Richmond for a concert. I prepaid the hotel room in put it in my oldest's name. They still had a complicated check in. It took multiple phone calls, texts, and email searches to get them checked in. None of my emails had a confirmation number, just a reservation number. The checkin process needs to be easier, especially when parties are traveling out-of-state.

10

Judith

Feb 21, 2024

·

Stayed 1 night

Staff was very friendly in this very clean and neat Courtyard. We checked in late and the front desk women was very nice

10

Irene

Sep 12, 2025

·

Stayed 3 nights

Nobody at the front desk when I was leaving. But it was ok.

10

Susan

Dec 7, 2023

·

Stayed 1 night

It was a very convenient location to lots of restaurants and shopping, upon arrival I was greeted with a warm, friendly smile. The front desk was very thorough about explaining where my room was where I could park, they were so nice and friendly. I felt very welcome.

10

Michael

Sep 13, 2025

·

Stayed 2 nights

The staff was very helpful

10

Lois

Sep 17, 2025

·

Stayed 2 nights

Excellent staff and customer service!!!

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Location

Convenient for driving, with easy access to highways, downtown, restaurants, and shopping; free parking is a plus. Some guests felt the surrounding area looked unattractive or a bit unsafe at night.

Related guest reviews

8

Miles

Mar 14, 2023

·

Stayed 1 night

Good location by Mekong and The Answer

8

Elizabeth

Sep 29, 2025

·

Stayed 1 night

Nice hotel, Good location. Convenient to highway - downtown and Short Pump area.

8

Cynthia

Aug 19, 2025

·

Stayed 1 night

We were in the area for a concert. We chose this hotel for a couple reasons, one being that it didn't charge for parking. Overall the hotel was nice. It had a decent lobby you could use. Even after the food area was long closed, the staff had no problem with us eating our after concert meal in the lobby. If I had to pick a fault, it wasn't anything they did wrong. Our AC quit working and our room was hot, but we were all too tired at midnight to do anything about it. I alerted staff in the morning and they said they'd have moved us, had they known. Again, this is 100% our fault for not wanting to move. Beds were comfy. No weird smells. Would stay here again.

10

GERALDINE K.

Jul 20, 2023

·

Stayed 4 nights

Location of the property was great! Close to great restaurants, grocery stores and main highways to get to and from Richmond when traveling to Williamsburg or Airport. Staff was very friendly, easy to checkin and out. Parking is a major plus, as it was free and no charge not like some other hotels.

10

Brian

Jun 25, 2024

·

Stayed 3 nights

Friendly and professional staff who went out of their way to be accommodating. They were always personable, friendly and kind. Bed was comfortable and the room exceptionally clean. The area is not the most attractive and the chain link fence was a little intimidating to say the least.

10

Gladys

Apr 8, 2023

·

Stayed 1 night

Good driving location.

10

Susan

Dec 7, 2023

·

Stayed 1 night

It was a very convenient location to lots of restaurants and shopping, upon arrival I was greeted with a warm, friendly smile. The front desk was very thorough about explaining where my room was where I could park, they were so nice and friendly. I felt very welcome.

6

Deborah

Aug 22, 2025

·

Stayed 5 nights

I never felt entirely safe in the part of town at this location. Always made certain that I was in before dark. Staff checking in was very nice, otherwise never saw a soul. Parking was very isolated and scary. The hotel itself is very outdated and looks like something from the 1970’s. Would not stay again.

8

Wanda

Mar 24, 2024

·

Stayed 1 night

The property was fine. I feel like the rate was too high considering what part of town it is located in but it served our purpose.

10

Robert

Sep 23, 2024

·

Stayed 4 nights

Spent 4 nights at this Marriott. The staff was extremely friendly and welcoming, the room while not ultra fancy was clean and comfortable. The hotel was a short and easy drive to downtown as well as some of the areas surrounding the city. Prices were reasonable and definitely cheaper than staying downtown and there was ample free parking on the premises. Overall a great stay and I would definitely come back again!

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Dining

The on site bistro and bar earn praise for friendly staff and decent staples, but breakfast is not included and options can be limited. Several guests found items pricey or underwhelming.

Related guest reviews

10

Tammy

Aug 15, 2025

·

Stayed 2 nights

Thank you for welcoming us to your hotel. I like Courtyard by Marriott because they are usually clean and kept up. The Richmond West was above my expectations. Every place you went you saw the hard work of the staff. The rugs, tables, lounge areas, clean. Hallways, bathrooms, hotel room, hotel rugs and bathrooms were clean. Thank you again for paying attention to the details! Upon arrival the staff were so kind and friendly. We were told about the restaurant and bar. After settling in our room we went to the restaurant. The menu is limited but but ample enough for a quick dinner. They had a Grilled Cheese Sandwich and Tomato soup our favorite. The meal was very tasty. Perfect comfort food after a very long drive.

8

Marybeth

Aug 2, 2024

·

Stayed 1 night

The hotel was clean and the staff friendly. We had a glass of wine at the bar and then breakfast the next morning. The bistro staff was very friendly and the drinks/food great. I've never had a bad experience at a Courtyard by Marriott.

6

Philip

Aug 14, 2023

·

Stayed 1 night

At no point in the reservation process did it say the pool was closed. Apparently we would have had to go to the site's website, so we only found out after we arrived. We would not have made a reservation if we had known. Also, for the price we would have expected some kind of breakfast, instead of paying $40 for coffee.

6

Kristen

Aug 24, 2025

·

Stayed 1 night

Upon check-in, I was told that breakfast would be down downstairs from 7 to 10 o’clock. It was my impression that there was a continental breakfast. Once we arrived downstairs in the morning, the options were a beverage, an extremely limited food that you had to pay for.

8

John

Apr 19, 2025

·

Stayed 2 nights

Nothing terrible: Gripes=Not a fan of the yellow and red wall colors, shower curtain clips all need to be replaced, toilet was super low, the bathroom door opens towards the toilet so you have walk around it each time, could hear our neighbors through the walls. Likes=Easy parking, great staff, big room, clean, many food choices at the Starbucks, French Toast was yummy.

8

Rita

Apr 3, 2024

·

Stayed 1 night

Staff was very nice! Helpful. Just not a lot of options for breakfast especially with kids.

8

Javier A J

Nov 4, 2024

·

Stayed 7 nights

It was a good experience. Unfortunately when I hired the room the hotels.com told in its page that breakfast was included but It was not, charging me u$s 19 if would apply. Last day there was an insect dead in my bathroom, The waitress was very friendly.

8

Hunter

Apr 14, 2024

·

Stayed 1 night

The breakfast bistro was awesome

10

Rishawna

Jan 21, 2024

·

Stayed 2 nights

I loved my room. It was spacious and cozy. The rooms are a bit dated as far as amenities but overall very cozy and made for a comfortable stay. Wasn't a fan of the Bistro Restaurant. Good concept but not great food. It will work if you're desperate but it's extremely overpriced for frozen food that you heat up in a microwave or toaster oven.

8

Stephany

Aug 18, 2025

·

Stayed 1 night

Property was nice. A little older but still nice. Bistro food was expensive though. Wish they had a breakfast included. Staff was very nice and accommodating. Great customer service.

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AI-generated summary based on recent guest reviews

Su	Mo	Tu	We	Th	Fr	Sa
				1	2	3
4	5	6	7	8	9	10
11 $136	12 $158	13 $172	14 $173	15 $195	16 $222	17 $178
18 $129	19 $161	20 $150	21 $155	22 $135	23 $231	24 $225
25 $120	26 $126	27 $126	28 $132	29 $138	30 $186	31 $189

Su	Mo	Tu	We	Th	Fr	Sa
1 $127	2 $126	3 $126	4 $138	5 $131	6 $164	7 $164
8 $130	9 $138	10 $138	11 $148	12 $159	13 $364	14
15 $138	16 $138	17 $143	18 $143	19 $170	20 $181	21 $192
22 $138	23 $134	24 $138	25 $319	26 $319	27 $153	28 $161
29 $148	30 $132

Courtyard by Marriott Richmond West

Prices for Courtyard by Marriott Richmond West

Monthly average prices

About this property

Location

Room options

Room, 1 King Bed with Sofa Bed

Room, 2 Double Beds, Hearing Accessible (Mobility Accessible with Bathtub)

Room, 2 Double Beds

Suite, 1 King Bed with Sofa Bed (Mobility Hearing Accessible, Tub)

Suite, 1 Bedroom

Room, 1 King Bed

Suite, 1 Bedroom, Hearing Accessible (Mobility Accessible with Bathtub)

Room, 2 Queen Beds

Room, 1 King Bed with Sofa Bed (Mobility Hearing Accessible, Tub)

Room, 2 Double Beds, Hearing Accessible (Roll-In Shower)

Room, 1 King Bed, Hearing Accessible (Roll-In Shower)

Room, 2 Double Beds (Mobility Hearing Accessible, Tub)

Room, 1 King Bed with Sofa Bed (Mobility Hearing Access, Roll-In Shower)

Room, 1 King Bed, Hearing Accessible (Mobility Accessible with Bathtub)

Suite, 2 Double Beds

Room, 2 Double Beds (Mobility Hearing Access, Roll-In Shower)

Suite, 1 King Bed with Sofa Bed

Guest reviews of Courtyard by Marriott Richmond West

Who stays here?

What guests think

Property Policies

Check-in instructions

Good to know

Optional extras

FAQs about Courtyard by Marriott Richmond West

Prices for upcoming dates