Is parking available at the property?

Yes, parking is available on-site and is free for guests. An electric car charging station is also provided.

Does the property allow pets?

Yes, pets are allowed with a fee of USD 65 per pet, per day. Service animals are exempt from fees.

What are the check-in and check-out times?

Check-in is from 4:00 PM to 9:00 PM, and check-out is at 11:00 AM. Early check-in and late check-out are available for a fee, subject to availability.

What accessibility features does the property offer?

The property features limited wheelchair accessibility, including step-free entrances and wheelchair-accessible facilities in public areas.

Where is the hotel located in relation to nearby attractions?

The hotel is centrally located in Williams, just steps from Canyon Coaster Adventure Park and within a 10-minute walk of Pete's Route 66 Gas Station Museum. It is approximately 0.7 miles from Thunder Eagle Native Art and 1.2 miles from Buckskinner Park.

Does the property have a swimming pool?

Yes, there is a seasonal outdoor pool and a hot tub available for guests. The pool is open from May 1 to October 1.

Are children allowed at the property?

Yes, children are allowed at the property. There is no specific minimum age mentioned for children to stay for free.

Trailborn Grand Canyon, Outdoor Collection by Marriott Bonvoy

What guests think

Travellers describe Trailborn Grand Canyon, Outdoor Collection by Marriott Bonvoy as a clean, modern, family‑friendly base near downtown Williams and the Grand Canyon, with welcoming staff and fun on‑site activities like a pool, hot tub, bikes, and game areas.

Breakfast earns generally positive feedback for hot items and waffles, though several guests found the selection limited or missed juice and tea. Noise from AC units or upstairs footsteps and the lack of elevators affect some stays, and a few rooms had maintenance or housekeeping lapses. Overall, expect a comfortable, activity‑rich stay with mostly friendly service in a convenient Williams location.

Facilities

Cleanliness

Rooms

Service

Location

Dining

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AI-generated summary based on recent guest reviews

Facilities

Family‑friendly amenities such as the pool, hot tub, game areas, outdoor activities, and loaner bikes are a highlight. Some guests encountered outages or under‑construction amenities, limited ice access, a nonworking hot tub at times, and there is no elevator.

Related guest reviews

8

Francine

Jul 31, 2025

·

Stayed 3 nights

Loved proximity to Bearizona, little town is walkable, nice staff, game room, pool, and jacuzzi, dog-friendly. Only thing we couldn't find was a dedicated dog run area, but food and water bowls and poop baggies were provided.

10

Teresa

Jun 21, 2025

·

Stayed 1 night

Our room was clean, comfortable and roomy. The outdoor activity space was a wonderful addition to the pool area. It included bocce ball, cornhole, and a wonderful fireplace for making s’mores. They also had bikes you can check out. The breakfast was tasty.

8

Mariah

Mar 7, 2025

·

Stayed 1 night

It was still a little bit under construction so amenities weren’t really available. But it was quiet and cute

10

Jeffrey

Sep 2, 2025

·

Stayed 2 nights

we are elderly and both have knee problems, we made reservations in July for our trip to Williams AZ labor day weekend, we checked in and was told no first floor rooms or elevator, I think there should be a way to request one when reservations are booked online, had we known we probably would of booked a hotel with elevator, it was really hard to walk up and down stairs

10

Elizabeth

Sep 7, 2025

·

Stayed 3 nights

Really nice property, clean rooms, pool was nice and there was a little sitting area by fireplace. Hotel offers bikes you can ride if your reserve them. There is also a nice bar and restaurant if you want to eat there. You also get a complimentary breakfast. The vibe is nice all around and will stay again if I am back in the area. Pet friendly

10

Susan

Sep 5, 2025

·

Stayed 1 night

Attached to Miss Kitty’s Steakhouse where we had a fabulous meal and greeted by the chef. The grounds of the hotel were lovely and the hot tub, pool, and free bikes were a treat!

10

Sandeesh

Sep 26, 2025

·

Stayed 1 night

Free breakfast was awesome- my daughter loved making her own waffle and the little Muffins were yummy! Eggs, hash browns, bacon, and eggs…Tesla chargers on site- great place to spend the night on the way to Grand Canyon

10

Carol

Oct 1, 2025

·

Stayed 2 nights

The hotel offered many on site activities: heated pool, great hot tub, corn hole, ring toss, indoor area with tabletop shuffleboard, board games and bicycles to borrow for paid guests. A wonderful place and staff were so nice and helpful

10

Linnea

Mar 27, 2025

·

Stayed 2 nights

Once this property is completed, it’ll be a fantastic place for a stay. Not all amenities were ready for the public. However, the essentials that were available, top notch!

2

Jay

May 28, 2025

·

Stayed 1 night

If you want to check in two hours early there is a 35.00 dollar fee. Chose this hotel because of outdoor hot tub. Not working. No compensation. Also room has instant coffee. Gross. This is a brand new hotel. We were planning on staying on are return trip from the Grand Canyon. Made reservations elsewhere.

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AI-generated summary based on recent guest reviews

Cleanliness

Rooms and common areas are consistently described as very clean and modern. A few lapses were noted, including stained linens, missing or empty dispensers, and musty bathrooms.

Related guest reviews

8

William

Nov 2, 2025

·

Stayed 2 nights

Friendly staff, clean & comfortable room, great breakfast. Unfortunately, the bathroom exhaust didn’t work, which caused the bathroom to smell musty, and made me question whether the discoloration in the grout was mildew. I wouldn’t mention it, but I did tell them about it early on and nothing wa ever done to address it.

10

Raegan

Oct 9, 2025

·

Stayed 1 night

Clean and modern room.

6

Terence

Aug 31, 2025

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Stayed 1 night

Everything was amazing until we discovered the sheets had old blood stains on them.

8

Judith

Jul 3, 2025

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Stayed 2 nights

We reserved a King room and we were given two queens. In the little coffee area there were only two paper cups and 2 little packets of coffee. The shampoo dispenser was almost empty (barely got a little dab) and the conditioner dispenser was empty. There was not a bath mat in the shower area....we had to use a hand towel. It would be very helpful to have a microwave in the room since there is a mini fridge. Also, it would be appreciated if coffee would be available in the lobby (or Camp Hall) 24 hrs a day. Unless the hotel is completely booked, please avoid putting people behind the stairwell.....very dark and closed in feeling (we were in room 114). It is in a good location. We did have a good meal at Miss Kitty's. It is a good value and I think with a few more thoughtful touches and better trained housekeeping it would be great. Thank you.

10

Diana

Jan 6, 2026

·

Stayed 2 nights

Comfortable room, clean

10

Aravindan

Oct 29, 2025

·

Stayed 2 nights

Room was very clean

8

Nader

Oct 9, 2025

·

Stayed 1 night

Very clean room and friendly staff.

10

Elaine

Oct 30, 2025

·

Stayed 1 night

The room was nice although no soap in the shower dispenser. Breakfast was good. Elizabeth was awesome

10

Bonnie

Nov 26, 2025

·

Stayed 1 night

Very nice hotel. Clean and quiet! Loved it!!

10

Saad

Jan 1, 2026

·

Stayed 2 nights

Clean and comfortable rooms. Service from staff was great. Especially the staff during the evening /night shift. So friendly and welcoming. Breakfast was lacking variety. Missed not having proper tea! Otherwise overall a good stay in a cute town.

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AI-generated summary based on recent guest reviews

Rooms

Rooms are modern, comfortable, and often spacious, with decor guests enjoy. Some report noise from AC or upstairs footsteps and a few beds that sag or feel too soft.

Related guest reviews

10

Amit

Oct 9, 2025

·

Stayed 1 night

Rooms are updated , checkin was quick and facility is nice

10

Kelly

Sep 17, 2025

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Stayed 2 nights

The property was nice and clean, everyone friendly helpful that part A. The room was clean but no microwave the king bed had a divit in it was not comfortable and I felt 6 inches lower then normal. The shower was good the shampoo and hair conditioner and body wash was outstanding overall C. The breakfast was good but no juices or milk to drink only for cerealB+, Overall B on the total resort. IF they make improvement on some of the ideas I pointed out easy a A resort .

10

Raegan

Oct 9, 2025

·

Stayed 1 night

Clean and modern room.

8

John

Dec 28, 2025

·

Stayed 2 nights

Breakfast options limited, all carbs and no non-pork options. Bottom floors in hotel suffer from upstairs noises at night when people walk around. Good location for visiting Grand Canyon, railway and other local sights. Only 1/2 hour to Flagstaff. Cafeteria doubles as game room that keeps kids entertained, though darts boards were closed down in late 2025.

4

Trudi

Sep 28, 2025

·

Stayed 1 night

Horribly uncomfortable bed that dipped in the middle. Loudest air conditioner I’ve ever heard and a garbage check in policy. You can’t check in until 4pm, even though the room is ready and at 20 minutes until 4, they still tell you that you have to pay $35 to check in at 3:40. I will never trust Hotels.com reviews again.

6

Guilherme

Apr 2, 2025

·

Stayed 1 night

You can hear people talking in the next room. The air conditioning is extremely noisy.

10

Marlene

Oct 9, 2025

·

Stayed 2 nights

Fast and friendly check-in. Room was perfect for 4 adults. Walking distance to restaurants and shops.

10

Cara

Oct 25, 2025

·

Stayed 2 nights

Hotel was great. Lots of fun amenities. Neat atmosphere in room--retro camping. It was nice and spacious. Miss Kitty's restaurant offered horrible service. The waitress ignored us and from the outset knew they had messed up. The chef kissed our ass though and the food was good-large portions and good flavor.

10

Michelle

Oct 8, 2025

·

Stayed 1 night

Check in was quick and easy. The room was clean and you could tell was updated. The beds were really comfortable and the water pressure in the shower was great. The location is at the end of town, so things were pretty quiet. We will return and recommend to friends and family that visit the Grand Canyon.

10

Margaret

Oct 19, 2025

·

Stayed 2 nights

Room was exactly as pictured. Super clean and very comfortable. Large breakfast room with the "usual" hot and cold breakfast items. We did not try Miss Kitty's, I was sad to miss it. Necx time! We will definitely be back.

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Service

Staff are frequently described as friendly, welcoming, and quick to help, often resolving issues efficiently. However, several guests reported check‑in problems, rigid policies, communication lapses, and occasional security or housekeeping missteps such as entering without knocking.

Related guest reviews

10

Kim Daniel

Oct 10, 2025

·

Stayed 1 night

Giving it a 4-star as I was assigned to a room initially with guests already in it but was addressed right away by the staff. Other than that, it was a very pleasant stay for us. We liked the complimentary breakfast (buffet style) very much! Looking forward to staying again here in the future.

10

Helen

Oct 15, 2025

·

Stayed 1 night

Maintenance staff quickly addressed an issue when we arrived at our room, and got our room changed and even picked up the new door entry cards for us!!

2

Madisyn

Jun 17, 2025

·

Stayed 1 night

WE DID NOT GET TO CHECK IN. No rooms available even with a long standing reservation

8

Juan

Aug 21, 2025

·

Stayed 1 night

The associate at the check-in desk was very polite and helpful The associates at checkout where they complete opposite I walked in the door to check out both of them were looking down at the computers. They did not even acknowledge me, but as soon as a coworker walked in, they looked up and said good morning to the coworker, but totally ignored me. I walked up and said checking out of 212 There were a female and a male the male acknowledge me as I was walking away, saying checking out of 212? I kept walking

2

Janiva

Jun 2, 2025

·

Stayed 1 night

None of the advertised amenities were available during our stay. The staff explained that this was due to the property just having opened, but that seems to be even more reason to have activities like cornhole and bocce ball accessible. Interestingly, we saw other guests playing with these items the day before, even though we were told they were not available. It felt as though the staff member simply didn’t want to assist us. The check-in process was also disorganized and took almost an hour, with staff informing us that the rooms were not ready due to other employees not showing up. Additionally, special paid activities like in-room camping were not set up, which ruined the surprise for our child. When we requested that this be set up, we were informed that someone wouldn't be able to do it, and then a staff member entered our room without knocking. Overall we paid more to stay here and it just didn't feel like we got what we paid for.

10

Mingye

Jun 8, 2025

·

Stayed 1 night

Trailborn Grand Canyon in Williams was one of the highlights of our Southwest trip. The rooms were stylish, cozy, and perfect for relaxing after a day of exploring. But what truly sets this place apart is the incredible staff. I accidentally left my laptop behind after checking out, and the team not only found it but went out of their way to carefully package and ship it back to me. They were kind, responsive, and genuinely cared. Thank you!! If you're visiting the Grand Canyon area, this is the place to stay. Can’t recommend it enough!

10

William

Aug 12, 2025

·

Stayed 1 night

Service was great manager went beyond what was necessary to make things good there for our stay

2

Victoria

Oct 6, 2025

·

Stayed 2 nights

I'm giving a 1-star review for two main reasons. 1 Lack of privacy and communication. Housekeeping attempted to enter our room without knocking while we were still inside. We also never received a "Do Not Disturb" door hanger, which might have helped prevent this. 2 After we left our room around 11 AM, housekeeping returned and entered. When we came back at 7 PM, we found our door slightly open, with our personal belongings exposed. This was extremely upsetting and made us feel unsafe. Anyone could have walked in and taken our valuables. I reported this to the front desk, explained that our door needed to be pulled hard to close properly, and asked them to ensure staff double-checks it. Unfortunately, they showed little concern and offered no help or reassurance. While the rest of the stay was pleasant and the hotel seemed nice overall, this experience completely ruined our visit. It’s especially concerning considering many guests were young couples or families who could have also been put at risk. I would be cautious about staying here unless the hotel addresses its security and communication issues more seriously.

10

Amy

Oct 13, 2025

·

Stayed 2 nights

Great place! Very friendly staff!

2

Joseph

Nov 24, 2025

·

Stayed 1 night

They lied to us multiple times at check in. We told them twice in advance we needed conjoining rooms due to it being just me and my husband with four small children. They never told us in advance they didn’t have this, waiting until we got there and said they don’t even have them period? Twenty minutes after arguing they somehow found one and cleaned it for us? Not sure why we had to argue for almost an hour to finally get into the room we asked for when booking.

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AI-generated summary based on recent guest reviews

Location

Convenient for Grand Canyon visits and walkable to Route 66 shops and restaurants in Williams. Generally quiet for many, though occasional train horn noise is mentioned.

Related guest reviews

10

Sean

Sep 22, 2025

·

Stayed 1 night

High quality, great value for money and nice location in the historic Williams downtown area. Close to local amenities.

10

Jeswyn

Sep 2, 2025

·

Stayed 2 nights

Our family loved our stay, the coziness and cleanliness of our room and the property, as well as the friendliness of the staff. The train horn can wake you up in the middle of your sleep but the beds are very comfortable and we fell right back to sleep, our room is in the back so its location is pretty private and quiet in general. We will keep staying here whenever we go to Williams, AZ.

10

Chew

Jun 23, 2025

·

Stayed 1 night

The location is very good if you are visiting Grand Canyon. The only nit picking is that the breakfast is lack of protein, maybe it just happened on the day we were there. Also, I am an EV driver. There are a few EV chargers on the premise. But the chargers didn't show up as destination chargers in Tesla app. Should notify Tesla, and also Expedia. If you offer EV chargers, should advertise it as such.

10

Laurence

Oct 8, 2025

·

Stayed 1 night

The front desk person who checked us in was super friendly, explained all the important detsils, and was very welcoming. This is a wondeful property and within easy walkig distance of all the downtown shops and restaurants.

10

Christopher

Jul 7, 2025

·

Stayed 1 night

Will go again if possible! Close to the Grand Canyon and plenty to do within walking distance. Staff was very professional, polite and accommodating.

10

Marlene

Oct 9, 2025

·

Stayed 2 nights

Fast and friendly check-in. Room was perfect for 4 adults. Walking distance to restaurants and shops.

10

Eric

Oct 12, 2025

·

Stayed 1 night

Clean, friendly, walkable to RT 66 restaurants and shops

10

Michelle

Oct 8, 2025

·

Stayed 1 night

Check in was quick and easy. The room was clean and you could tell was updated. The beds were really comfortable and the water pressure in the shower was great. The location is at the end of town, so things were pretty quiet. We will return and recommend to friends and family that visit the Grand Canyon.

10

Heather

Sep 27, 2025

·

Stayed 2 nights

Great location, helpful staff. Room was very modern and clean. Free breakfast was definitely a plus!

10

Dan

Aug 24, 2025

·

Stayed 2 nights

Beautiful hotel in a great place in Williams. Close to restaurants and bars and coaster. Loved it!

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AI-generated summary based on recent guest reviews

Dining

Breakfast is generally well‑liked with hot items and waffles, but several note limited variety and missing juice or tea. On‑site Miss Kitty’s earns praise for tasty meals, though service or comfort (like no A/C) was inconsistent on some visits.

Related guest reviews

10

Keri

Jun 16, 2025

·

Stayed 1 night

Great hotel. The only thing was Miss Kitty's restaurant had no A/C, we couldn't eat there which was disappointing.

10

Heith

Oct 27, 2025

·

Stayed 2 nights

Room was great except for some minor maintenance upkeep that should be done. Love the location and staff were very pleasant. Breakfast could use a couple juice options

10

Nora

Jun 27, 2025

·

Stayed 2 nights

What a gem of a place! Spacious and beautifully decorated rooms, fun game options for the family and close to everything! The only thing that could use an upgrade is the breakfast. The way it was setup in a tiny area with food and coffee in the same space ended up causing a lot of clutter and crowds, despite the cavernous space in the Camp Hall. We ate at the restaurant (Miss Kittie's), and the food was good but everything was spicy! There was no reprieve from the spice. It would be great if the chef could incorporate some non-spicy items.Great cocktails!

8

Keeok

Jun 15, 2025

·

Stayed 1 night

Eggs were very salty

8

John

Dec 28, 2025

·

Stayed 2 nights

Breakfast options limited, all carbs and no non-pork options. Bottom floors in hotel suffer from upstairs noises at night when people walk around. Good location for visiting Grand Canyon, railway and other local sights. Only 1/2 hour to Flagstaff. Cafeteria doubles as game room that keeps kids entertained, though darts boards were closed down in late 2025.

10

Anurag

Nov 29, 2025

·

Stayed 1 night

Clean room and various breakfast options. Pleasant stay overall.

10

Sandeesh

Sep 26, 2025

·

Stayed 1 night

Free breakfast was awesome- my daughter loved making her own waffle and the little Muffins were yummy! Eggs, hash browns, bacon, and eggs…Tesla chargers on site- great place to spend the night on the way to Grand Canyon

10

Cara

Oct 25, 2025

·

Stayed 2 nights

Hotel was great. Lots of fun amenities. Neat atmosphere in room--retro camping. It was nice and spacious. Miss Kitty's restaurant offered horrible service. The waitress ignored us and from the outset knew they had messed up. The chef kissed our ass though and the food was good-large portions and good flavor.

10

Rodger

Sep 25, 2025

·

Stayed 1 night

Best prime rib Ive had in a long time

10

Saad

Jan 1, 2026

·

Stayed 2 nights

Clean and comfortable rooms. Service from staff was great. Especially the staff during the evening /night shift. So friendly and welcoming. Breakfast was lacking variety. Missed not having proper tea! Otherwise overall a good stay in a cute town.

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AI-generated summary based on recent guest reviews

Su	Mo	Tu	We	Th	Fr	Sa
				1	2	3
4	5	6	7	8	9	10
11	12	13	14	15 $127	16 $201	17 $214
18 $140	19 $198	20 $119	21 $118	22 $187	23 $201	24 $246
25 $199	26 $208	27 $198	28 $208	29 $198	30 $223	31 $187

Su	Mo	Tu	We	Th	Fr	Sa
1 $185	2 $198	3 $198	4 $198	5 $182	6 $189	7 $203
8 $198	9 $117	10 $198	11 $198	12 $187	13 $198	14 $198
15 $198	16 $198	17 $198	18 $199	19 $188	20 $220	21 $255
22 $223	23 $195	24 $216	25 $198	26 $205	27 $407	28 $344
29 $200	30 $199

Trailborn Grand Canyon, Outdoor Collection by Marriott Bonvoy

About this property

Location

Room options

Standard Room, 1 King Bed

Deluxe Room, 2 Queen Beds

Standard Room, 1 King Bed, Accessible

Guest reviews of Trailborn Grand Canyon, Outdoor Collection by Marriott Bonvoy

What guests think

Property Policies

Check-in instructions

Security deposit

Good to know

Optional extras

FAQs about Trailborn Grand Canyon, Outdoor Collection by Marriott Bonvoy

Prices for upcoming dates