DreamHaus Suites - Country Club Guadalajara

Communication was good but confusing. Check-in process was lengthy. The apartment was clean but had a drainage smell never received confirmation if work was being done. Had to ask for a replacement of a pillow it was stained. Somehow the beds were made and i was notified

1. At the reception area, the water dispenser was empty, and there were no cups available. 2. There were no towels in the apartment when I arrived. I requested them, but they were delivered only after I had already taken a shower. 3. I stayed for three nights, and the internet did not work for two of those nights. I reported the issue multiple times, but no solution was provided until the third night. 4. The property does not have clear or visible rules for guests. My second night was especially unpleasant because the neighbors hosted a party with extremely loud music from 10:00 PM until 9:00 AM. No one intervened or enforced any rules. I reported the disturbance through the chat, but I only received responses saying they were "working on it." The party remained completely out of control throughout the night. Security appears to be poor. 5.The parking gate remained open at all times, allowing anyone to enter the common areas. I reported this issue as well, but the gate continued to stay open. 6. The bedroom window did not have a screen, so I was unable to open it without letting insects inside. The property has great potential because it is attractive and well decorated. However, the lack of basic amenities, poor communication, inadequate security, and failure to address guest concerns made my stay very unfortunate.

Terrible service! They made it impossible for us to check-in. There is no "app" to check in. We receieved no instructions to this day on how to check-in, and we arrived at the property to check-in but couldn't due to the non-existant check-in email or app. This was unbearable. And they refused to cancel due to them failing to provide the access codes and still refused to refund. I was lucky that Expedia issued us a courtesy refund because even Expedia recognized them as "difficult". Expedia should stop platforming them. You've been warned.

Bad experience. Bed bugs and ticks. Dirty sofa. We cancel the second night and we are still eating for reimbursement.

Excelente!!