Is parking available at the property?

Free self-parking is available on-site, and it does not require a reservation.

What type of breakfast is offered?

A complimentary continental breakfast is served daily.

What are the standard check-in and check-out times?

Check-in is from 3:00 PM to 11:59 PM, and check-out is at 12:00 PM. Early or late check-in/check-out may be requested but is subject to availability and may incur additional charges.

What accessibility features are available for guests with disabilities?

The property offers step-free entrances and wheelchair-accessible facilities, including public areas and rooms. Elevators are available for easy access.

What is the location of the property in relation to key landmarks?

The hotel is located in the business district of Rochester, within a 10-minute drive of Lake Ontario and Strong. It is approximately 8.2 miles from the University of Rochester and 11.1 miles from the Rochester Institute of Technology.

Does the property have a swimming pool?

Yes, there is an indoor pool available for guests, with access from 7:00 AM to 11:00 PM.

What are the policies for guests staying with children?

Up to 2 children aged 21 years old and younger can stay for free when occupying the parent or guardian's room, using existing bedding.

Fairfield Inn & Suites Rochester West

Average nightly price at Fairfield Inn and Suites by Marriott Rochester West/Greece by month, last 12 months (USD)
Month	Average price
January	$104
February	$106
March	$118
April	$136
May	$174
June	$177
July	$164
August	$176
September	$149
October	$180
November	$142
December	$122

What guests think

Across reviews, Fairfield Inn and Suites by Marriott Rochester West/Greece is praised for friendly staff, clean comfortable rooms, and good, varied breakfasts, while recurring complaints focus on pool and hot tub closures or cleanliness, plus occasional after hours service lapses.

Guests like the quiet, convenient location near restaurants, shopping, Unity Hospital, and Route 390 for getting around. Rooms are often spacious and comfortable, though a handful mention firm or worn mattresses, small bathrooms, mechanical noise, or isolated housekeeping lapses. Overall, expect a friendly, convenient stay with solid essentials, and consider confirming amenity status if those matter to you.

Facilities

Cleanliness

Rooms

Service

Location

Dining

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AI-generated summary based on recent guest reviews

Facilities

Pool and hot tub receive the most criticism, with recurring closures, cleanliness problems, temperature issues, and crowding. Guests appreciate free parking and the outdoor courtyard/patio, though winter parking lot conditions were an issue for some.

Related guest reviews

6

Mary

Sep 28, 2025

·

Stayed 1 night

Hot tub was out of order and the only one who could work the fire pit didn't come in until 10 pm so the 2 main reasons I picked this over nearby hotels werent even avaliable.

10

Diane

Aug 12, 2025

·

Stayed 1 night

Free parking was great! Excellent breakfast buffet!!

8

Joshua

Mar 31, 2025

·

Stayed 3 nights

The staff is very helpful and welcoming. They offer mini food services and an early breakfast option. The beds have pillow top, but are quite firm. There is a single coin-op washer and dryer; bring soap. Workout room is two treadmills with TV. Pool was very busy every day with kids, although the water was green/murky. Highly recommend Silo restaurant within walking distance, the food there is outstanding making this hotel a great location to food options.

6

Lisa

Feb 23, 2025

·

Stayed 1 night

Stayed in town to take my daughters swimming. The pool was absolutely packed and extremely small. Seating was all taken so most adults were standing.Jacuzzi was impossible to use. At least 10 people at a time were inside at a time.

2

Alan

Sep 22, 2024

·

Stayed 1 night

Pool and spa area were CLOSED during our stay, fully half the reason we booked this hotel. Staff informed me lack of pool/spa maintenance has been a PROBLEM here for some time, and reviews confirmed that this is the case. Additionally, the bathroom in our room was TINY and CRAMPED. On the plus side, the staff were phenomenally friendly and the room was clean. Breakfast choices were limited, I've seen much better at other Fairfield Inns. I've asked for half my money back and won't be booking with any hotel affiliated with Marriott again, as the last one in another city had a VILE pool. I'm so disappointed and DONE with Marriott, these hotels used to be great!

2

Vivian

Sep 23, 2024

·

Stayed 1 night

Before I checked in I specifically asked the front desk staff if they had a pool and she said they did. We check in go get pool clothes on and the pool is closed for repair mind u it was maybe 20 min from the time. Went to the front desk staff and she’s like oh yea it’s closed for the day for repair, well why didn’t you tell me that before I checked in, I literally only booked the room for then pool. And she go ohh I’m sorry. Like really.

4

Precious

Jul 27, 2025

·

Stayed 1 night

I went for the hot tub and that wasn't working !! So that really sucked. I wanted to leave!

10

Taryn

Jun 18, 2023

·

Stayed 1 night

Loved the back patio and fire table it was a great way to relax! Everything was very clean and efficient

8

Nikki

Jul 19, 2025

·

Stayed 2 nights

The breakfast bar is one of the best I've seen...thoughtful options for gluten free and vegetarians! The lobby (this doubles as the dining area)is beautiful and spacious. Outdoor courtyard is lovely. The hot tub area didn't seem to be monitored/maintained on a consistent basis. The hot tub water was very low and had a towel floating in it later in the day when we checked. We walked over the bridge to the Mexican restaurant, and that was very good!

2

Katherine

Feb 23, 2025

·

Unplowed parking lot and property, stuck cars in the lot. Thank goodness we had an SUV and could get out. The pool was GROSS. So gross it was closed the next day so the kids couldn’t swim even though we had until noon.

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AI-generated summary based on recent guest reviews

Cleanliness

Rooms are often rated very clean, but cleanliness in the pool/spa area is a recurring issue. A few guests reported housekeeping or property upkeep lapses.

Related guest reviews

10

Joseph

Sep 14, 2025

·

Stayed 1 night

Friendly staff, clean room

4

Alex

Jul 11, 2025

·

Stayed 1 night

Our pillow had blood on it upon arrival and the pool was unkempt.

8

Theodore

Jun 9, 2025

·

Stayed 9 nights

Room/bathroom was decent except for ventilation cannot be turned off. Good enough breakfast buffet and coffee. Low traffic noise. Table area outside entrance was not swept my 9 days there. Only 1 elevator, long wait when hotel full. Great location, restaurant/bar options in walkable distance. Parking lot for some reason not "responsibility" of hotel.

10

Dawn

Sep 12, 2025

·

Stayed 1 night

Excellent service, clean rooms, kind staff, great breakfast with gluten friendly and healthy options too, great variety of herbal teas, coffee and fruit all day, very well run hotel, have already recommended to others.

8

melissa

Dec 29, 2024

·

Stayed 2 nights

I loved everything about the property except for the pool, it was green and dirty. I pointed it out to the staff and they added chlorine to it. It was still not clear.

10

deborah

Nov 12, 2025

·

Stayed 1 night

Squeaky clean room

10

Ryan

Aug 26, 2025

·

Stayed 1 night

Very clean, newer hotel. Many breakfast options. Friendly staff.

2

Cindy Sue

Jan 16, 2025

·

Stayed 1 night

The pool and spa were not clean. The spa was cold. Our room was near a loud fan that ran all night.

10

BARBARA

Jun 10, 2025

·

Stayed 2 nights

We stayed for 2 night and i have no complaints, hotel and room were extremely clean, popl area was well kept and did not overwhelm with the clorine smell. Staff was very helpful at all times. Breakfast was good and plentiful, nothing famcy but just enough to get you started in the morning. If i was foing to complain i would say yhe beds are a bit uncomfy but nothing that would make you loose sleep. House keeping was so helpful. Very quiet area however accessible to many restaurants and the highway.

2

Katherine

Feb 23, 2025

·

Unplowed parking lot and property, stuck cars in the lot. Thank goodness we had an SUV and could get out. The pool was GROSS. So gross it was closed the next day so the kids couldn’t swim even though we had until noon.

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AI-generated summary based on recent guest reviews

Rooms

Rooms are generally spacious and comfortable, with many noting quiet stays. Some mention firm or sagging mattresses, small bathrooms, and occasional mechanical noise or minor maintenance issues.

Related guest reviews

8

Joshua

Mar 31, 2025

·

Stayed 3 nights

The staff is very helpful and welcoming. They offer mini food services and an early breakfast option. The beds have pillow top, but are quite firm. There is a single coin-op washer and dryer; bring soap. Workout room is two treadmills with TV. Pool was very busy every day with kids, although the water was green/murky. Highly recommend Silo restaurant within walking distance, the food there is outstanding making this hotel a great location to food options.

8

Theodore

Jun 9, 2025

·

Stayed 9 nights

Room/bathroom was decent except for ventilation cannot be turned off. Good enough breakfast buffet and coffee. Low traffic noise. Table area outside entrance was not swept my 9 days there. Only 1 elevator, long wait when hotel full. Great location, restaurant/bar options in walkable distance. Parking lot for some reason not "responsibility" of hotel.

8

Melanie

Apr 4, 2025

·

Stayed 1 night

Quiet accommodations for our one night stay in the area. The room was clean and tidy with plenty of room. There are restaurants within walking distance which is convenient. I would stay here again the next time I'm in the area. The hotel is a short and easy drive to the Kodak Center.

8

Christina

Jun 1, 2025

·

Stayed 1 night

Great rooms, suites are big. Had a birthday party and the kids enjoyed the pool/hot tub.

10

Tony

Apr 29, 2025

·

Stayed 1 night

The room was very spacious and well equipped. The only thing I’d count as a slight negative was the shower head. It worked fine but had a very wide spray and the pressure wasn’t very good.

10

Inara

Mar 11, 2025

·

Stayed 2 nights

Nice hotel, very comfortable bed, clean.

6

Joan

Jan 9, 2025

·

Stayed 2 nights

Breakfast was disappointing, but the room was very comfortable.

10

Laura

Apr 13, 2023

·

Stayed 2 nights

We always stay here when visiting family. Clean and super-comfy beds. Great breakfast. Nice pool and hot tub, and, most of all, always a very nice and helpful staff.

8

Neil

Dec 22, 2024

·

Stayed 1 night

The hotel was great. Rooms were nice and food atbbrekfast was alsomgood. My only complaint was staying room 308, there was some kind of a generator or water tank continuously running the whole time we were there. Makes it hard to sleep for light sleepers. I would go back for sure and just make sure to stay in another room.

10

Mary

Jan 25, 2025

·

Stayed 1 night

The only negative is that the mattresses are starting to get a bit worn. They were very comfortable but beginning to show some sagging. Other than that the hotel was perfect.

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AI-generated summary based on recent guest reviews

Service

Staff are widely described as friendly and helpful, with standout individual service. However, several guests reported difficulty reaching front desk staff after hours, and a few cited booking or billing issues.

Related guest reviews

2

William

Dec 8, 2023

·

Stayed 2 nights

Bathroom is extremely small. Heat didn’t work tub was clogged which caused rised-water. When I requested a different room, front desk attendant was rude and condescending.

2

David

Oct 17, 2024

·

Stayed 4 nights

The hotel cancelled our reservation that was made five weeks prior to our visit. I was not notified of the cancellation until I arrived to check-in. The excuse they made was that the hotel was overbooked, even though I had my choice of rooms when I made the reservation. They offered no help in finding another reservation at any other location.

4

jessica

Jan 22, 2024

·

Stayed 1 night

When we decided to stay another night due to bad weather, we were told it would cost $109. My card was charged $150. When checking out, i stood at the desk for over 10 mins and nobody came out. A food server walked by and asked if anyone has come out, i advised no, she asked if i was checking out, i advised yes, she wrote my room number down on a sticky note and said she would pass it along. That made me feel uneasy, so while i was on the road, i called hotel to make sure i was checked out, and immediately when lady answered, i was asked to hold. I did finally get my answer, but not impressed by customer service at all.

10

Dawn

Sep 12, 2025

·

Stayed 1 night

Excellent service, clean rooms, kind staff, great breakfast with gluten friendly and healthy options too, great variety of herbal teas, coffee and fruit all day, very well run hotel, have already recommended to others.

10

Brandon

Mar 14, 2025

·

Stayed 1 night

Exceptionally friendly.

10

Laura

Apr 13, 2023

·

Stayed 2 nights

We always stay here when visiting family. Clean and super-comfy beds. Great breakfast. Nice pool and hot tub, and, most of all, always a very nice and helpful staff.

8

Lea

May 27, 2025

·

Stayed 2 nights

It was a good choice for a weekend stay and worth it for the deal we got, but it was hard to find front desk staff after hours. We needed to check in at 9 pm, and it took 20 minutes to find someone. Pool was small, but our kids had fun.

8

Ivan

Jan 28, 2024

·

Stayed 2 nights

I loved the service Lea was the best Very attentive and very friendly

8

Michele

Jul 14, 2025

·

Stayed 3 nights

Liked everything except when I was checking oit at 4:30 am no one responded to the buzzer twice in 10 minutes. Sign said be back shortly. Really?

10

daniel

Dec 17, 2025

·

Stayed 1 night

Staff and accommodations outstanding.

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AI-generated summary based on recent guest reviews

Location

Quiet, convenient base near Route 390 with restaurants, shopping, and venues like the Kodak Center within easy reach; several note walkable dining.

Related guest reviews

8

Nick

Apr 3, 2025

·

Stayed 1 night

Good location. Walkable restaurants nearby.

10

Crystal

Mar 28, 2025

·

Stayed 1 night

Clean hotel, our room was huge. Perfect location for dining, stores and the hospital.

10

Helen

Aug 12, 2025

·

Stayed 2 nights

Breakfasts were quite good. Pool was very nice. Location quiet but near some restaurants that are family friendly. Although not close to any one location we were going--Genesee Village, Ganondagon museum, Erie Canal tour, Museum of Play, it was a reasonable distance from all of them--they are quite spread out.

8

Melanie

Apr 4, 2025

·

Stayed 1 night

Quiet accommodations for our one night stay in the area. The room was clean and tidy with plenty of room. There are restaurants within walking distance which is convenient. I would stay here again the next time I'm in the area. The hotel is a short and easy drive to the Kodak Center.

10

donna

Jan 8, 2024

·

Stayed 3 nights

Very convenient location for our stay

10

Kailee

May 1, 2024

·

Stayed 2 nights

Easy access to main roads and several dining options around

10

Thomas

Apr 30, 2025

·

Stayed 1 night

Very close to shopping, restaurants, Unity Hospital and the 390. Being close the the 390 gets you on the fast moving highway system to get anywhere you need to go in Monroe County. If you are a runner, there is an awesome trail that runs north along 390 north for safe car free running.

10

Jean

Jan 28, 2024

·

Stayed 1 night

Very convenient to concert venue

10

Monica

Jul 8, 2025

·

Stayed 1 night

Quiet clean close to restaurants

10

Thomas

Oct 7, 2023

·

Stayed 1 night

Great location

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AI-generated summary based on recent guest reviews

Dining

Breakfast is widely praised for being good, clean, and offering variety, including gluten-friendly options. A minority found it limited, slow to replenish at busy times, or closed earlier than expected.

Related guest reviews

8

Song

Dec 29, 2024

·

Stayed 2 nights

We understand there’s increasing amount of people during the holiday season. Keeping breakfast fulfillment faster would be an opportunity to improve.

10

Diane

Aug 12, 2025

·

Stayed 1 night

Free parking was great! Excellent breakfast buffet!!

8

Kelly

Jan 25, 2025

·

Stayed 1 night

Good breakfast

10

Dawn

Sep 12, 2025

·

Stayed 1 night

Excellent service, clean rooms, kind staff, great breakfast with gluten friendly and healthy options too, great variety of herbal teas, coffee and fruit all day, very well run hotel, have already recommended to others.

6

Joan

Jan 9, 2025

·

Stayed 2 nights

Breakfast was disappointing, but the room was very comfortable.

8

Daniel

Dec 23, 2024

·

Stayed 1 night

Everything was nice i cant really complain other then (in my own personal opinion) breakfast was weak as in not much to offer.

8

Nikki

Jul 19, 2025

·

Stayed 2 nights

The breakfast bar is one of the best I've seen...thoughtful options for gluten free and vegetarians! The lobby (this doubles as the dining area)is beautiful and spacious. Outdoor courtyard is lovely. The hot tub area didn't seem to be monitored/maintained on a consistent basis. The hot tub water was very low and had a towel floating in it later in the day when we checked. We walked over the bridge to the Mexican restaurant, and that was very good!

10

Heather

Jan 4, 2025

·

Stayed 1 night

Very quiet not busy, only gripe was breakfast closed earlier

8

Jesse

Jan 19, 2025

·

Stayed 1 night

Was clean and staff was great. Breakfast was the only really disappointing part of the stay.

10

Dorothy

Nov 11, 2025

·

Stayed 1 night

Breakfast was very good..nice variety and clean

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AI-generated summary based on recent guest reviews

Su	Mo	Tu	We	Th	Fr	Sa
				1	2	3
4	5	6	7	8	9	10
11	12 $158	13 $154	14 $143	15 $168	16 $256	17 $290
18 $123	19 $123	20 $147	21 $147	22 $123	23 $157	24 $158
25 $118	26 $123	27 $124	28 $143	29 $138	30 $187	31 $197

Su	Mo	Tu	We	Th	Fr	Sa
1 $123	2 $123	3 $123	4 $133	5 $218	6 $247	7 $247
8 $133	9 $133	10 $143	11 $143	12 $152	13 $187	14 $178
15 $138	16 $138	17 $138	18 $148	19 $187	20 $237	21 $176
22 $136	23 $136	24 $136	25 $146	26 $166	27 $187	28 $177
29 $136	30 $136

Fairfield Inn and Suites by Marriott Rochester West/Greece

Prices for Fairfield Inn and Suites by Marriott Rochester West/Greece

Monthly average prices

About this property

Location

Room options

Room, 1 King Bed with Sofa Bed, Hearing Accessible

Room, 2 Queen Beds

Room, 1 King Bed with Sofa Bed

Room, 1 Queen Bed, Hearing Accessible (Roll-In Shower)

Room, 1 Queen Bed, Hearing Accessible (Mobility Accessible with Bathtub)

Room, Multiple Beds

Room, 1 King Bed with Sofa Bed, Hearing Accessible (Mobility Accessible with Bathtub)

Suite, 1 King Bed with Sofa Bed

Guest reviews of Fairfield Inn and Suites by Marriott Rochester West/Greece

Who stays here?

What guests think

Property Policies

Check-in instructions

Good to know

FAQs about Fairfield Inn and Suites by Marriott Rochester West/Greece

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