Is parking available at the property?

Free self-parking is available on-site for guests.

What type of breakfast is offered and what are the serving hours?

A complimentary on-the-go breakfast is served on weekdays from 6 AM to 9 AM and on weekends from 7 AM to 10 AM.

Are pets allowed at the property?

Pets are allowed with a fee of USD 100.00 per accommodation, per stay. Service animals are exempt from fees.

What are the check-in and check-out times?

Check-in is from 3:00 PM, and check-out is until 11:00 AM. Early or late check-in/check-out may be available upon request and could incur additional charges.

What accessibility features are available for guests with disabilities?

The property features step-free entrances and wheelchair-accessible facilities, including public areas and rooms.

What is the location of the property in relation to key landmarks?

The hotel is located in the heart of Rochester, just a 3-minute drive from Monroe Community College and 6 minutes from Erie Canal. It is also 4.6 miles from the University of Rochester and 4.9 miles from Highland Park.

Does the property have a swimming pool?

Yes, there is an indoor pool available, with access from 6:00 AM to 11:00 PM.

What are the policies for guests staying with children?

Children 18 years old and younger stay free when occupying the parent or guardian's room, using existing bedding.

What are the policies regarding extra beds and cribs?

The property does not provide specific information about extra beds or cribs. Guests are encouraged to inquire directly for availability and any associated costs.

Comfort Suites Rochester Hotel in Henrietta

Average nightly price at Comfort Suites Rochester Henrietta University Area by month, last 12 months (USD)
Month	Average price
January	$90
February	$77
March	$81
April	$90
May	$120
June	$117
July	$109
August	$117
September	$100
October	$120
November	$99
December	$77

What guests think

Reviews of Comfort Suites Rochester Henrietta University Area describe a convenient, budget-friendly stop near highways and RIT, with many guests appreciating spacious rooms, decent value, and friendly staff, but reporting inconsistent upkeep, dated spaces, and operational hiccups.

Cleanliness is mixed, with repeated reports of dirty carpets, odors, and missed housekeeping alongside some very clean stays. Facilities draw complaints about a cold or closed pool, broken gym equipment, elevator problems, potholes, and a small nightly parking fee; breakfast ranges from very good to poorly stocked or late. Expect basic, variable-quality lodging that can work for quick stops if your priorities are price and location.

Facilities

Cleanliness

Rooms

Service

Location

Dining

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AI-generated summary based on recent guest reviews

Facilities

Facilities show noticeable wear. Guests report a cold or occasionally closed indoor pool, broken gym equipment, recurring elevator issues, potholes, and a small nightly parking fee that some found unexpected.

Related guest reviews

10

Paul

Sep 23, 2025

·

Stayed 2 nights

Parking lot has some major pot holes but the hotel is in excellent condition.

4

Sarah

Feb 25, 2025

·

Stayed 3 nights

My bathroom smelled like urine. There was a clump of hair in the bathtub drain and almost every piece of equipment in the gym was broken

8

John

Jun 3, 2023

·

Stayed 1 night

Pretty simple. Issue with the elevator could go up from the lobby but the number one was broken so you had to take the stairs down. Just a sticky note in the elevator to indicate the down option wasn’t available

4

Bruce

Jan 27, 2025

·

Stayed 3 nights

The floors were dirty and not mopped in the 3 days we were there. The gym eqipment was all broken and not useable, most of the weights were missing. There is supposed to be oatmeal for breakfast but there was none beause "no one ordered it" This hotel is ok if you want something cheap in all regards

10

samia

Jul 10, 2024

·

Stayed 1 night

Good hotel clean but pool was closed and they didn't even mention and we especially booked to enjoy the pool i think they should gavevus some discount

6

Nicole

Jun 2, 2025

·

Stayed 1 night

Hotel was fine. However, a $5 per night per room charge for the parking in a lot that is in the middle of nowhere is a ridiculously silly charge to make extra money on their part.

8

Tina

Oct 30, 2025

·

Stayed 1 night

Everything about the hotel was accommodating clean and friendly service. There were only a few things that I was disappointed about. 1.) I was charged a parking fee the day after I checked out this was not told to me and I felt it to be rediculous for the amount of money paid for one night to be charged a parking fee in the hotel parking lot. 2.) the pool was not heated it was too cold. Other than that I had no issues check in was pretty easy and fast.

4

Peter

Jul 1, 2024

·

Stayed 1 night

Overall the hotel was dated and disappointing. The pool was closed and under repairs. The main area is in need of some new paint and minor renos. Skipped breakfast but do not think I missed much. Elevator was dirty and old and room had a musty smell when we came in. Light in the bathroom kept flickering and room was okay but nothing special. Picked hotel based on price but would not stay here again. One positive was the bed was comfy and slept soundly.

4

Susan

Oct 6, 2024

·

Stayed 2 nights

The staff was trying their best to make things run smoothly but they needed more support. The breakfast area wasn’t appropriately stocked, there was no milk and no coffee. The cream was spoiled and there seemed to be a few staff trying to do everything. The elevator was out of order as was the ice machine.

8

mary

May 14, 2025

·

Stayed 1 night

Decent room, comfortable bed, enough towels and decent shower, but was hoping for a swim in indoor pool, it was freezing! Breakfast had limited time. Evening staff at desk was not friendly, daytime staff more helpful. No written notice anywhere of check out time....usually there is some note in room, and couldnt see how to call fron desk from room phone! 😜

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Cleanliness

Cleanliness is inconsistent. Many mention stained carpets, odors (smoke or urine), and missed housekeeping in rooms and common areas, while others found their rooms very clean.

Related guest reviews

2

Vanessa

Aug 11, 2023

·

This property is in need of some serious renovations- for the amount of money spent for one night, you’d think it would be pretty decent. The furniture was beat up and banged around, curtains were stained, pillows smelled like cigarettes, bathroom door was iffy, door lock didn’t work, and everything in general was very dated. If you’re looking to stay in the Rochester area, don’t stay here.

2

Sidney

Aug 7, 2025

·

Stayed 1 night

Liked the price. Bed comfortable. No problem with housekeepers. All room surfaces were sticky. Frig freezer section had no door and was covered in thick ice. Refrig system had constant loud motor noise with other bubbling-like sounds. Got no sleep until long after midnight. Shower was properly large for mobility-challenged customers but floor tiles had large cracks and baseboard showed water damage. Sink area was small with poor lighting. One bedside light did not work. One outlet was loose-fitting. Parking lot surface was broken up. Definitely our worst hotel stay in many years. Our ratings average 4+/5 but not this time. Would never return.

2

Michael

Sep 15, 2024

·

Stayed 1 night

This hotel is extremely dirty!

4

Christopher

Jun 10, 2025

·

Stayed 3 nights

The room was filthy. One of the pillowcases had fresh snot on it. There were crushed contacts on the carpet and chunks of food under the beds. We couldn’t find another place and so went and bought cleaners, linens, and air fresheners to make it bearable. Would not recommend at all.

6

Ann Marie

Oct 14, 2025

·

Stayed 1 night

The pull out bed had blood stains on the mattress from a previous person. The front desk said they could not give us a new one.And when he came up to inspect it, he actually said, "oh this is one of the nicer looking ones". We were expected to make the bed ourselves.And they gave us an extra set of sheets, which were stained and torn. There were dead bugs on the carpet floor in our room. The carpets throughout the entire hotel were dirty and stained. The lobby was filthy when we arrived.

4

Tanya

Apr 6, 2025

·

Stayed 2 nights

The condition of this hotel is deplorable. The walls are banged up, the carpets are stained, there is mold surrounding the wind I frame in the room, the chairs in the dining area are all peeling, the room smells like someone used to smoke there.

10

Marcia

Jul 4, 2024

·

Stayed 1 night

We were traveling to and from Michigan and this hotel was about halfway for us. Staff was very friendly and helpful. I do wish they had been able to give me a receipt, however because I booked thru a third party they could not. It was not their fault and they were very nice about it. It was nice to be able to have breakfast there as it saved us time. Beds were comfortable and room was very clean

2

Dionne

Aug 18, 2024

·

Stayed 1 night

The hotel room was not clean. Feces was on the outer toilet, the toilet bowl had a brown ring in it. Hair was all over the bathroom floor and tub. The hallway carpets are so dirty. The elevator is slow and was very dirty as well.

6

Rebecca

Jun 5, 2025

·

Stayed 5 nights

At a glance it did appear very clean, but if you look under the shelves and behind the bed you can see all the dander and debris from previous travellers (we always do a bed bug check, thankfully we didn't see any). The second day they came and changed out our towels, but on the 3rd day we received a note that they were short staffed and that they'd come every other day but they didn't come back to clean until after we left. Also our mini fridge defrosted for over 6 hours and everything inside got warm/spoiled. There wasn't anything the staff could do because they were fully booked and short staffed. Otherwise, the staff was exceptionally friendly, helpful, and professional. The breakfast was delicious and both chefs I saw kept the dining room clean and I saw one help someone make a waffle, very sweet! In conclusion, I think that more staff would help the staff be more efficient and maybe keep a spare mini fridge or two on hand idk like it'd be nice if your own employees didn't have to use a public fridge for their own lunches...

4

Jonathan

Feb 15, 2025

·

Stayed 1 night

Our room was filthy, the floor wasn’t swept and there was candy on it. The bed skirt some sort of sauce on it. The hotel didn’t have anything but soda for sale and complimentary water with lemons in it that was sitting out all day.

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Rooms

Rooms are spacious and practical, but decor and furnishings feel dated, some TVs and in-room equipment are unreliable, and noise from halls or upstairs can intrude. Bed comfort varies.

Related guest reviews

8

Ronnie

Apr 6, 2023

·

Stayed 1 night

We could not close the curtains at night for privacy and darken the room.

4

Elizabeth

Jul 25, 2025

·

Stayed 3 nights

I hated the room. I have no idea why they put us in a handicap room, but it was terribly laid out and extremely uncomfortable. Their "free" internet was the worst I've ever had the misfortune of using: inconsistent, dropping constantly, often couldn't get on at all; I couldn't even get my email on my laptop, much less watch a movie. Staff just shrugged and told me "it worked for them." The advertised TV was two, static-filled basic network channels. Breakfast was OK, no better and no worse than I would have expected from a place like this; staff was not especially helpful, and it was clear that my having to ask how to work the specialty handicap shower made me an inconvenience, but at least they weren't outright rude and pretended to be friendly. I go to Rochester 2-4 times a year, but I certainly won't be coming back to this hotel.

6

Phillip

Oct 30, 2023

·

Property is in a convenient location. Reserved two queen beds. They gave me two double beds. Ugh, very uncomfortable!

8

Karin

May 16, 2025

·

Stayed 2 nights

Clean and affordable hotel. Appreciated breakfast provided. Quiet area. Comfortable bed and good room size. Would stay again.

6

Amy

Aug 20, 2025

·

Stayed 1 night

Check in was easy, no issues. There was nothing that stood out as bad or good. Room met our needs for the evening. Hotel could use some upgrading, bed comfort was below expectation. Thank you for a quick, quiet stay. We are planning to return to the area in October, however will more than likely be choosing a different hotel.

6

Melissa

Jun 16, 2025

·

Stayed 3 nights

Room was decent but bathroom fan was not working. Door was kind of difficult and there was strange, brown residue on window, not sure if it was adhesive? Also, dry wall issues in ceiling above bed. TV remote didn't have correct command button to fix cable issues, one channel was stuck and 4-5 channels weren't working.

8

Lynne

Sep 21, 2025

·

Stayed 2 nights

The floors are thin. So be prepared to hear the footsteps of the people upstairs. A bit annoying. Beds are comfortable the pool always has kids in it almost like big parties. So it can be loud. Overall a good value if your in the area for college visits

10

Yuan

Jun 16, 2025

·

Stayed 1 night

The room is big! Great for family trips.

6

Jeffrey

Jan 30, 2023

·

Stayed 1 night

The room was clean but crowded. The refrigerator motor was so loud we unplugged it. And the heating unit was also noisy and we turned it completely off. Luckily it was not real cold out. The sink outside the toilet and shower was tiny and inconvenient. The electrical plug by the bed would not hold the plug to my CPap machine. Disappointing.

8

Amanda

Dec 17, 2024

·

Stayed 1 night

Nice hotel overall, rooms/suites have a lot space. The TV was tiny and the bed was not comfortable. Breakfast was okay but no napkins, or syrup for the pancakes.

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Service

Service is mixed: numerous guests praise friendly, accommodating staff, but others cite slow or absent responses, overbooking or room-readiness problems, and poor communication about fees, towels, and housekeeping.

Related guest reviews

6

Lorrayne

Sep 22, 2025

·

Stayed 3 nights

There was a small leak behind the toilet. I told them about it, but nobody did anything. I wanted to use the hotel computer to check in for my flight and the front desk couldn’t tell me the password to use it. Front desk staff were very short, housekeeping was very friendly.

10

Sarah

Oct 10, 2025

·

Stayed 1 night

The staff are very friendly and super helpful. Our rooms were clean and spacious. We would definitely stay here again.

2

Steven

Sep 29, 2024

·

Stayed 1 night

I had booked my reservation in early July to travel from Pennsylvania to Rochester, NY for a cross country meet. When I arrived, I was told that "The hotel had overbooked this weekend and that there was no room available" but that "I would be upgraded to the Hilton just behind the hotel however the Hilton had no knowledge of this and they themselves were overbooked. Basically, I was told that they had cancelled my reservation at the front desk without any prior notice. For a hotel in the hospitality industry, their hospitality SUCKS!! I had to find my own hotel for my 12 year-old son and I. I will be complaining to their corporation I have never experienced such poor planning and response.

10

michael

Apr 27, 2024

·

Stayed 3 nights

The staff was extremely accommodating. Cleaning staff extremely friendly and helpful. Thanks

2

tracy

Oct 5, 2024

·

Stayed 1 night

Upon entry, tv remote was missing, desk attendant related that he would get one from another room when he had time, half hour later, he supplied one that did not work on the tv. He thought my girlfriend was being aggressive at that point and threatened to call police. I told him that was fine even though this was not a police matter. The police arrived and told us to leave the premices and contact the third party( hotels . Com) for a refund.

10

diane

Oct 22, 2025

·

Stayed 1 night

The staff here is always so wonderful and accommodating. Anything I need they get it for me. And my room is absolutely perfect. I try to get the same wheelchair accessible room.Every time I come.

8

Saritha

Aug 21, 2024

·

Stayed 1 night

The Service was bad we didn’t receive any towels when we talked to the front desk receptionist he told us there was no clean towels available also when we called the front desk they didn’t answer the call and finally there was no supervisors or managers to answer our request at night time.

10

Marcia

Jul 4, 2024

·

Stayed 1 night

We were traveling to and from Michigan and this hotel was about halfway for us. Staff was very friendly and helpful. I do wish they had been able to give me a receipt, however because I booked thru a third party they could not. It was not their fault and they were very nice about it. It was nice to be able to have breakfast there as it saved us time. Beds were comfortable and room was very clean

2

Harish

Sep 22, 2024

·

Stayed 1 night

I booked and paid for the hotel room 1week ahead of time, but during checkin they said my room was given to someone by mistake and they were overbooked. It’s totally ridiculous and unacceptable. When someone is checking in late night with family and the hotel staff says they are overbooked and the reserved room was given to someone. I called up the hotel twice ahead of time on my way to inform I will be checking-in late, they said the room was under my name and It was okay for me to arrive late, all lies. It was a terrible experience… I will never ever go to any other Comfort Suits hotel anymore..None of the Choice hotels anymore, stay away from this place.. I ended up paying a lot if money to find another hotel(good one) in the area, it was past midnight by the time we hit the bed… I have to still get my money back from this hotel.

10

Tara

May 19, 2024

·

Stayed 1 night

Shawn at the front desk was amazing. Made us feel right at home. Check-in was the quickest and easiest I've ever experienced.

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Location

Location is convenient to RIT, highways, shopping, restaurants, and the airport, with generally easy access and a mostly quiet setting.

Related guest reviews

8

Marta

Jul 30, 2023

·

Stayed 3 nights

Everything was pretty good. Very quiet and safe. The only thing may need improvement is the breakfast it’s alright

8

Dionne

Aug 4, 2024

·

Stayed 2 nights

Qiet and great location, convenient to get to shopping and airport.

10

Rev Dr Bonnie

May 17, 2025

·

Stayed 3 nights

It is located close to the highway and an assortment of restaurants. The parking lot has a number of potholes which made it difficult when I couldn't park in a handicap spot.

8

Elizabeth

May 1, 2024

·

Location was very convenient to highways. Staff was friendly and helpful.

8

Carmen

Apr 13, 2025

·

Stayed 1 night

Decent stay, included breakfast, close to shopping area

10

GLEN

Apr 1, 2023

·

Stayed 1 night

It was nice and served its purpose. Good location, easy access from the highway.

10

KULDEEP

Jul 19, 2024

·

Stayed 1 night

Good hotel near the highway at a reasonable cost. Close to shopping mall!

8

Brian

May 12, 2025

·

Stayed 2 nights

Came into town for a graduation event and found all hotels in the area had extremely high rates. The hotel location was great, and staff were friendly. Breakfast was ok, and quiet atmosphere was good. During normal demand, with normal rates, the value would be fine, but seemed a bit overvalued for what we paid.

8

Tawny

Oct 25, 2025

·

Stayed 2 nights

Perfect for a place to sleep with breakfast close to RIT

10

Rev. Dr. Bonnie

May 27, 2025

·

Stayed 2 nights

I love the location central to all the highways

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AI-generated summary based on recent guest reviews

Dining

Breakfast feedback is inconsistent, ranging from good or tasty to understocked, late, or unavailable on some mornings. Quality and variety vary day to day.

Related guest reviews

2

Kimberley

May 30, 2024

·

Stayed 2 nights

There is no daily cleaning, no breakfast was served this morning " because the guy never showed up" no compensation was given either. Will never stay here again.

10

laura

Apr 27, 2025

·

Stayed 2 nights

Excellent room, breakfast was great. Very nice staff. Would recommend double queen room suite

10

Deborah

Feb 19, 2023

·

Stayed 1 night

Breakfast was wonderful

6

William

Aug 17, 2023

·

Stayed 4 nights

Elevator broke 3 times in 4 days. Was told many of the staff quit so breakfast was late Monday+Tuesday. Shout out to Desk Clerk who I'm told made breakfasts on Monday. Tuesday we left before breakfast at 7 AM. Scheduled for 6. All told if they were short handed they did well.

6

Sarah

Aug 24, 2025

·

Stayed 2 nights

Overall it was fine. Bed was comfortable and the room was clean. Front desk service was not all that great and the breakfast was cold and things were empty even though there was still 30 min left until the end. And apparently they charge you to park your car in their lot. Not like you really have a choice.

8

Hyungwook

Aug 22, 2023

·

Stayed 1 night

Breakfast was scheduled Mon-Fri 6am, but didn't even start to prepare at 6:05 am

4

Daniel

Aug 19, 2024

·

Stayed 1 night

There were no towels and poor service. Breakfast options were limited including out of service coffee maker.

8

Eric

Jun 29, 2024

·

Stayed 2 nights

Good value hotel. Best feature for is was the pool. Breakfast was average with waffle machine, eggs and sausage, cereal, toast.

10

Johanna

Jul 13, 2025

·

Stayed 2 nights

Super clean, the breakfast good and the pool very clean too..

4

Rachel

Jan 25, 2024

·

Stayed 1 night

The person working late night was very kind and accommodating, though warned that she wasn’t sure when breakfast would be served since the person in charge of it was always late. Sure enough, the next morning, when I went to eat the complimentary breakfast at 8 (an hour before it ended) the service area was in shambles. Charred black waffles on both sides of the iron, no waffle batter left, a chafing dish with shriveled eggs and the meat side was completely empty. When I asked the front desk if it could be replenished, they nodded, as the man in charge of breakfast sat within view of all guests, in a small area right off the breakfast service area, causally looking up at us every once in a while while playing on his phone. Six mins later, he handed me a cup of batter, and disappeared behind a door folks kept knocking on, asking for basic condiments (that weren’t filled in their designated baskets)

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AI-generated summary based on recent guest reviews

Su	Mo	Tu	We	Th	Fr	Sa
1	2	3	4	5	6	7
8	9	10	11	12	13	14 $146
15 $74	16 $86	17 $86	18 $86	19 $86	20 $119	21 $115
22 $74	23 $82	24 $86	25 $98	26 $111	27 $115	28 $102
29 $74	30 $82

Su	Mo	Tu	We	Th	Fr	Sa
		1 $82	2 $82	3 $83	4 $158	5 $145
6 $74	7 $82	8 $82	9 $82	10 $82	11 $84	12 $84
13 $74	14 $82	15 $82	16 $82	17 $82	18 $84	19 $84
20 $74	21 $82	22 $82	23 $82	24 $82	25 $84	26 $84
27 $78	28 $78	29 $78	30 $82	31 $82

Comfort Suites Rochester Henrietta University Area

Prices for Comfort Suites Rochester Henrietta University Area

Monthly average prices

About this property

Location

Room options

Suite (2 Queen Beds and 1 Sofa Bed )

Suite, 1 King Bed with Sofa Bed

Suite, 1 King Bed with Sofa Bed, Accessible (Accessible Tub)

Suite, 1 King Bed with Sofa Bed, Accessible (Roll-In Shower)

Suite, Multiple Beds, Accessible

Guest reviews of Comfort Suites Rochester Henrietta University Area

Who stays here?

What guests think

Property Policies

Check-in instructions

Good to know

Optional extras

FAQs about Comfort Suites Rochester Henrietta University Area

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