Best Western Rochester Marketplace Inn

From check in to check out perfect asked for extra soap shampoo towels got it right away onsite gym was great parking was easy and plenty made waffles in the morning with fruit and yogurt. Staff was very nice to us room was clean no complaints

Front desk no people. Find people to wait 5/6 min or more. Elevator is slow working.

Many dining options around the hotel. And I was able to charge my electric car for free!

Our stay at the Best Western Rochester was great for it's value. We only stayed one night, but it was great for us to catch up on rest. The rooms/facilities were quiet allowing our 2yr old to get her sleep. The driving factor for my decision was that the hotel offered EV charging (2x Tesla, 1x J-1772) .. all of which were empty and free to use during our stay. The only feedback was the room was a bit musty .. but nothing an open window couldn't fix.

Check-in was smooth. Room was fine. Elevator was out of service. Breakfast was good.

It had the faint musty smell of an aged hotel but it was clean and spotless all ALL times. The staff was professional,attentive and amazing. The bed and bedding was clean and comfortable. Really nice breakfast. The guest washer and dryer was only a few dollars. Really a comfortable,clean, relaxing experience. Thank you Best Western! Comfortable,clean and affordable!!

It was just ok. The elevator was out of service when I arrived, meaning I had to carry my bag up 2 flights to the 3rd floor, but it was repaired by the next morning. The place is a bit older, but it was clean. Everything in the room worked except the sleep timer on the television remote and the refrigerator wasn't cold. The breakfast had minimal choice of bread/carbs and no fresh fruit options, only orange or cranberry juice. The coffee was excellent. The hot breakfast was standard powdered scrambled eggs, pork sausage and unseasoned potatoes. The staff was friendly, and it was relatively quiet for a Saturday night in a college town on graduation weekend. Would use again for another overnighter, but probably not for an extended stay.

I was super comfortable at this hotel, thank you! My room was situated on the ground floor just off the lobby, which made it convenient. Parking was always available right by the front door. Close to restaurants, grocery stores, CVS, Starbucks. Clean room, friendly staff. Only downside was the breakfast wasnt real flavorful. But it's there.

Smoke detectors went off twice (someone smoking) elevator doors stuck several times.

They seemed short staffed here but checking was a breeze. They were at capacity though and many rooms were not cleaned the night we stayed. Free breakfast and EV charging is always a plus!

Room was clean and comfortable.

Will not stay there again! We found a dead mouse in a spring trap upon entering our room. Two more traps (glue traps) were empty. There was a pink bra and other garbage under the sink. Called the front desk and they said no one was there to remove the mouse then offered us a different room. The second room smelled like stale cigarette smoke. The exhaust fan in the bathroom didn’t work. The beds were comfy enough and the hotel was quiet. Breakfast looked decent, we had other plans. For the cost ($237/night) we expected a clean room! We understand mice can be a problem but make sure there’s not traps and dead mice in the rooms before you rent a room out!

Ancient hotel. Blood on the pillow case, hairs on the sheets. Rude house keeping, pathetic free breakfast with no eggs. The hotel is so dirty I think it is unsafe to stay.

Found two hairs in bathtub, but otherwise clean & well kept up.

Sadly a really scary experience I never see or experienced bedbugs bites and same my grandkid and I come back to the house full of bites and the manager change me room but I will better don’t go again too much trauma with all this bites and plus lost too much money for stay supposedly in a safe place but come back home with the kids all full of bedbugs bites sorry never again for me personal never go here

Sticky floors, nasty smell, empty shampoo and soap bottles.

Check-in was smooth. Room was great. Everything was clean. Bed was super comfortable. Loved everything!

There was a mouse in my room. There were other things I was unhappy about but I think having a mouse in your room really doesn't require more to be said.

Very clean and the breakfast was great

Very clean and friendly staff. Good breakfast. Close to all. Would def recommend

Sorry but I've stayed at better places. No washclothes, dirty carpeting, refrigerator had to be cleaned out of frost, no soap at sink, cleaners were taking care of rooms till late in the afternoon. Not a very nice stay.

My family and I stayed three nights and it was a great stay. The hotel offers breakfast with a variety of choices. The staff is friendly and helpful. We would stay again. The hotel is close to a variety of restaurants and not far from airport. We only wish the bathroom was bigger as it was small with no counter space, otherwise it was a great stay.

Room was simple but sufficient for what we needed. Outlets need to be upgraded as many were loose and would not allow us to charge devices. Washroom was OK but tub definitely needs to be reglazed as it was quite visibly old and worn. Convenient location/proximity to ammenities.

Mattresses need to be replaced. They sag on.one side.

Not a pleasant hotel. Arrived to many people complaining. My room was fine but I wouldn’t stay there again. The property is old and tired.

Location was very convenient for our occasion. The wireless never worked for us in our room and nothing was done to fix it when I brought it up

Room was clean but dated and bathroom was very small, sink was outside of shower room next to enteace

Our bathroom was not clean. There was a large amount of hair stuck to the shower walls. I also had two of the worst nights of sleep due to the quality of the mattresses. Fred and Wilma would have felt right at home.

The property is decent. We travelled with two kids, so there was 4 of us. The room is quite small and the washroom is perhaps the smallest I’ve ever seen at a hotel. It was very hard to give the kids a bath in a tiny shower with no hand held or tap without getting wet. The breakfast was decent considering it was free. Our blanket had some really gross brown stains. For the quality of today, it should’ve been cheaper!!

I've stayed here before and had a good experience, but this time my room was on the ground level and was very noisy. The door to the hallway made a clicking sound and kept me awake the whole night.

Very pleased with all aspects of this hotel. Great price with friendly staff. Exceptionally, clean room had everything to include microwave and refrigerator. heating system worked well in the room. Hot breakfast was provided. Not a single negative thing to say about this place. Would stay there again in a heartbeat.

Staff was very helpful.

Arrived at 3 in the morning to find no one available to check us in. After calls to corporate and over an hour wait someone finally arrived. That someone told me the reason they were not there was because they were charging the phone. Then proceeded to place the phone that they were supposedly charging in front of me so that I could hear it beep and say “battery low battery low”. When we finally got in the room after 4:30 in the morning, the room was dirty, and the window was open. I’ve waited a few days before posting this in hopes that I would receive some type of contact from corporate as they stated they would, but it’s been four days and still nothing.

I had a one night stay and from the time I checked in until a week after my stay, I am still dealing with the mess. I booked the hotel and prepaid the room before arrival through Expedia. When I checked in, I did confirm room is booked through Expedia and I was all good. I was asked for CC and front desk confirmed CC is only using for holding and the amount that was put on hold will be cancelled when I checked out. Things started going south from there. I unlocked the room assigned and found somebody was already in it. Front desk assigned the same room to me and the guest ahead of me. Went back to front desk and this time was given the room next door. Door for the new room would not close unless pulled/pushed to frame by force. I can live that. The next morning when I checked out, nothing was mentioned to me that there will be a room charge. I received an email with a one night charge for the room onto my CC, which I already paid in full 3 days before I arrived. I understand mistakes happened and that is no big deal. A phone call would solve it easily. I called BW three times and all three times front desk said a manager was necessary to look into the issue and she/he was not available at the time. My information and complains were taken and manager will call me back. No calls ever came back. I also called Expedia and Expedia is working with my case now. Six days after I started contacting BW and Expedia, I am still waiting for the refund on the wrong charge.

Aniche, Robin, Cynthia and rest of staff were so friendly and welcoming!

We arrived late, close to midnight, due to travel delays. Got checked into our room and then found the bathroom light didn't turn on atall. It was pitch black. The desk clerk found another available room to move us to, but by that time it was almost12:45 am. Second room was ok. Got to ved at 1 am. 4 am super loud alarm went off. Went into hallway to see what the alarm was since it didn't sound like typical fire alarm. Other hotel guests doing the same thing. We all decided we should get our families and go outside. No hotel staff were around to inform of what was going on. Finally, 10 min or so later, fire trucks showed up. Still no one spoke to guests. Front desk clerk stepped out front door on phone then went inside and we never saw her again after that. When firemen went back to trucks we all decided it was ok to go back in. No explanation by anyone, including firemen. They loaded up and left. Some people had to wait around to get room keys from desk clerk. Luckily I had taken mine with me. Needless to say after 10+ hours of travel and very rough night, my kids and I did not have a restful stay.

Very nice staff at this location, cleanly maintained, friendly staff. I would certainly recommend this place.

I will admit I was very skeptical after reading all of the reviews, but I took a chance, and was pleased with my stay. The rooms were clean, staff was professional, and it was quiet. I would definitely recommend.

I reserved a 3-night stay at this property weeks in advance. On the day before my scheduled arrival, I notified the property that I would be a late arrival. I arrived at the property after a long journey at 11:45PM. The front desk confirmed my reservation then told me that the hotel was already 100% full and there was no room for me; "you might try the hotel next door or across the street to see if they have a room available". That was it. No other assistance offered.

Elevator is out of service. Check in took 25 minutes or just standing at the desk and the guy at the front just looking at me. “Sorry our systems are slow”. Numerous kids running around, assuming from a hockey team, pounding on my door at 1130 at night. Staff didn’t seem to care about anytime else in the building at that point

Good property. Close to highway when someone’s traveling from NYC to Buffalo and need a rest stop.

Great Location, Nice staff members , Clean

Nice decent place to stay, many options for shopping and dining...

Close to RIT for graduation ceremonies, easy access to the main highway and streets.

Good staff friendly

Convenient location to Rochester. Many restaurant options nearby.

Perfect location!

Great location Easy to find for an out-of-towner. Very clean. Very efficient front desk.

It was very conveniently located and easy to find

friendly staff, clean modern room, good breakfast, easy parking, quick access to RIT

Place could use some updates, also, breakfast not til 7am on Sunday??? Many of us were leaving before 7, breakfast was there and ready—- however—- attendant said we could not have anything other then coffee til said opening time !!!! That was total nonsense!!!!!!!!!!

I understand tubs needed to be scratched up to prevent falls but lord clean the rings around the tub. Also, apparently breakfast is 6a -10a weekdays although, weekends 7a-10a. This is not published anywhere. But, when the staff removed the serving spoons so you didn’t get breakfast before 7a…wow! That was so rude! Angela, we thank you for changing our room without a hassle.

Stuck in the past .. like for 20 years… breakfast was barely breakfast…

We enjoyed our stay. Slept well, even though the beds were obviously older and felt a couple of springs in our back here and there. The breakfast was great and delicious coffee. It was easy to find and the staff was very helpful when we had questions would definitely book again and recommend.

Pillows in the bed felt like never changed for years, mattresses are so bad we couldn’t have good sleep. Breakfast should be until 9 but at 8:30 half of the stuff gone, when we asked for

Housekeeping needs to improve. No shampoo in room. Hair in sink upon arrival. Free breakfast is HORRIBLE!

The breakfast was horrible. They were missing most of the food. It took 30 minutes to get the scrambled eggs. There was no bread or bagels left for anyone. No cups for the coffee. Horrible all the way around

Great stay! Lovely breakfast

Stayed here for one night during my week-long trip to NY, and unfortunately, this was the worst hotel compared to the others I stayed at. First, they didn’t even verify my credit card at check-in, unlike every other hotel I visited. Second, the breakfast was very disappointing — the waffles tasted sour, there were no eggs or sausages, and no juice offered. Other hotels like Holiday Inn and Sleep Inn had much better breakfast options. Overall, a very poor experience and I will not be returning to Best Western again.

Very clean and the breakfast was great