Is parking available at the hotel?

Self parking is available on-site for a fee of USD 10 per day. Limited parking spaces are provided.

What type of breakfast is offered?

A complimentary buffet breakfast is served on weekdays from 6:30 AM to 9:30 AM and on weekends from 7:00 AM to 10:00 AM.

Does the hotel allow pets?

Pets are allowed with a fee of USD 100 per accommodation, which varies based on the length of stay, plus a one-time cleaning fee of USD 100. Service animals are exempt from fees.

What are the check-in and check-out times?

Check-in is from 3:00 PM to 11:30 PM, and check-out is at 12:00 PM. Early or late check-in/check-out may be available upon request and could incur additional charges.

What accessibility features does the hotel offer?

The property offers limited wheelchair accessibility, including accessible public areas and facilities. Step-free entrances are available.

Where is the hotel located in relation to nearby attractions?

The hotel is located in Jeffersontown, Louisville, within a 15-minute drive of attractions like Louisville Mega Cavern and Louisville Zoo. It is approximately 11.6 miles from the Kentucky Exposition Center and 13.8 miles from Churchill Downs.

Does the hotel have a swimming pool?

Yes, the hotel features a seasonal outdoor pool, which is open from May 12 to September 22.

What are the policies regarding children staying at the hotel?

Up to 4 children aged 17 years and younger can stay for free per registered adult, when occupying the parent's or guardian's room using existing bedding.

Hyatt Place Louisville-East Hotel in Louisville

Average nightly price at Hyatt Place Louisville-East by month, last 12 months (USD)
Month	Average price
January	$92
February	$102
March	$107
April	$125
May	$128
June	$94
July	$118
August	$92
September	$135
October	$116
November	$91
December	$93

What guests think

At Hyatt Place Louisville-East, guests frequently praise the friendly staff, spacious rooms, and convenient suburban location near dining and shops, while recurring drawbacks include a daily parking fee, very small bathroom layouts, and occasional maintenance or housekeeping issues.

Breakfast feedback ranges from plentiful and tasty to underwhelming. Pool availability and the lobby bar or restaurant offerings are inconsistent, with closures or limited service noted. Overall, it suits travelers seeking a straightforward, well-located stay if the parking fee and bathroom layout are acceptable.

Facilities

Cleanliness

Rooms

Service

Location

Dining

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AI-generated summary based on recent guest reviews

Facilities

Open-lot parking carries a recurring $10 daily fee, and guests report inconsistent pool conditions or closures; the lobby bar/restaurant is sometimes closed or offers limited options.

Related guest reviews

8

Kristin

Nov 9, 2025

·

Stayed 2 nights

Staff was great. They did try to charge $10 per day for parking. If you complain they waive the fee. Why try to take advantage of people? The bathroom is so small the door literally hits the toilet. Other than that it was a great room.

8

Lisa

Aug 12, 2025

·

Stayed 3 nights

Pool did not work the whole weekend. Only reason we chose this location.

10

Matthew

Jul 18, 2025

·

Stayed 1 night

Check. In was a breeze and the $4 double wine for happy hour hit the spot after a long drive!

4

Steven

Aug 6, 2025

·

Stayed 1 night

Very disappointed. One reason we booked this was for the pool for my kids. Without notice, the pool was completely green and unable to swim in it. We also had to PAY For parking in the parking lot of the hotel we Already paid for! The ice machine was broken. And when I woke up there were ants everywhere. We will never book here again.

6

Christine

Oct 5, 2025

·

Stayed 1 night

It was adequate. The tip of the ice berg was the $10. Charge to park. We came from different cities so we had to pay $20. The breakfast was not particularly good. My husband took a couple of bites and threw it away. The door to the bathroom was too big for the room as it hits the toilet seat each time. Service was overall good. However we had an issue checking in. I get the room through hotels.com. I did not have my husband listed on the room and frankly didn’t know I could do that to a reservation. Nonetheless she had a hissy fit. My husband had the same name and credit card and she gave attitude. He thankfully could call me and I gave her permission. She was obviously upset that we billed through hotels.com. So we won’t return. The parking charge is ridiculous. Never happened in the past 4 times we’ve been here.

4

Robert

Sep 26, 2024

·

Stayed 1 night

Stay was ok bathroom small but they don’t tell you that you have to pay for parking after traveling all day the first thing you want to do is get into your room but they make you scan a code and pay for parking which is really lame and not disclosed for when making reservation . It’s just a normal parking lot no one/security is watching your car

10

Jamie

Dec 7, 2024

·

Stayed 1 night

Nice comfortable king mattress, large suite like room, variety of hot and cold breakfast items, selection of drinks in the evening from the bar, friendly staff, convenient location for the zoo and mega cavern. Would stay here again.

6

Kirk

Jun 2, 2025

·

Stayed 3 nights

Hotel is dated, and in need of refreshing. Coffee in room was better than the breakfast room. Plenty of parking, but they tag you for an additional $10+tax to park in the open lot.

8

Catherine

Oct 8, 2023

·

Stayed 2 nights

We had a good time. Breakfast was typical. Nothing special but not bad. My biggest complaint is the size of the bathroom. The shower and toilet were enclosed, with the sink out in the room. The door to the bathroom was really close to the toilet so you had to squeeze between the toilet and shower to close the door. Would have been really difficult for a larger human. And the faucet on the sink was too far from the edge. It should have been longer or placed closer so you aren't hanging off the sink to wash your hands. The only other issue I had is that you have to pay for parking -$10/day. It is that property's right, but hotels.com did NOT specify that in the listing, and no one mentioned it at the desk when we checked in. So we didn't find out until we realized there were signs about paying for parking. Just seemed like a surprise fee that we should have been warned about it.

8

Ladarius

Jan 19, 2025

·

Stayed 1 night

The bar for cocktails and food was unavailable and limited. Disappointing as we were looking forward to this amenity.

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Cleanliness

Many guests found the property and rooms clean, but others noted dirty or moldy showers, stained bedding, worn carpets, leaks, and humidity issues, with inconsistent in-stay housekeeping.

Related guest reviews

10

Jordan

Sep 16, 2025

·

Stayed 1 night

This might be up there as the absolute cleanest hotel I've stayed in! The staff were lovely and my only complaints was the A/C was a little bit loud at times and the bathroom was a bit small to sit on the toilet for me, but I'm 6'5" so this happens on occasions. Beyond that, the shower was lovely, the bed was comfortable and again, it was SO clean!

2

Zulfiqar

Sep 5, 2023

·

Stayed 1 night

Dirty bathroom, very small, you can barely close the door. Broken carpet. All the hotel has very bad smell, including the room

6

Christian

Oct 26, 2024

·

Stayed 3 nights

I’ve stayed at Hyatt hotels before but they were all cleaner than this. Weird stains on the mini refrigerator door, doors scratched and damaged, wallpaper starting to peel in certain areas in the hallway, tiles damaged in the shower, and random hairs on the pillows.

10

Michael

Jul 5, 2025

·

Stayed 4 nights

Clean

6

Prencis ann

Aug 10, 2025

·

Stayed 3 nights

Food was good , however interms of cleanliness need more improvement.

8

Lenore

Sep 1, 2025

·

Stayed 3 nights

Very quiet and clean. Staff was very attentive and friendly. Breakfast was good and they were constantly refilling.

4

Kathleen

Mar 6, 2023

·

Stayed 3 nights

Mold in the shower, had to get a new comforter for the bed (covered in stains, the bedding for the pullout was dirty

6

brianna

Aug 24, 2025

·

Stayed 3 nights

The property is decent. It was convenient to restaurants and you could walk there. The rooms could use some updates as our bathroom was tiny and paint peeling off the ceiling. My original bedding had some stains but housekeeping changed them. Breakfast was okay. The price for the stay didn’t match the quality to me

2

MARGARET

Aug 6, 2024

·

Stayed 5 nights

Terrible. The carpet in our room was so dirty. I don't know when it was last cleaned, but it was filthy. The air conditioner was noisy and leaked, so the carpet by it was wet. Fan in bathroom was broken. They charge you to park your car in their lot. Hyatt used to stand for excellence. They have fallen far from that mark.

6

Diana

Aug 5, 2025

·

Stayed 1 night

The area was nice. The room was spacious but he bathroom sink was dirty. The carpet and furniture was outdated.

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Rooms

Rooms are generally large and comfortable, but the bathroom layout is notably tight, with doors hitting the toilet and limited space. Some guests also mention worn furnishings, loud or weak HVAC, uncomfortable sofa beds, and a lack of in-room microwaves.

Related guest reviews

6

Angela

Aug 13, 2024

·

Stayed 1 night

The location was clean enough. The bed is really hard, the room did not have enough plugs by the bed to accommodate 2 cpaps. 1 of us had to sleep on the couch. The bathroom door had to have a cut out to close the door because there was barely room for the toilet. The breakfast was so-so.

8

Pieter

Jul 19, 2025

·

Stayed 1 night

Relaxing stay. The room was generously oversized with both a fridge and a microwave. The food was good, and the onsite micro bar had a great vibe. The property is located close to shopping and food options in a newer area of the Metro. Took us about 20 mins to get downtown. The one TV for for the bed area / other side of the partition seating area was quirky (wired viewing angle), and the bathroom door hitting the toilet whose handle was broken were annoying. Overall, I would stay again.

8

Jazmyn

Sep 30, 2024

·

Stayed 5 nights

Air conditioners went out on my floor besides that it was great

6

Julie

Sep 25, 2023

·

Stayed 3 nights

Fairly nice place, but shower/toilet room was VERY small and ventilation was terrrible. Sink/vanity and closet area was very big. Double beds were small - not sure why they don't have queen beds. There was a very large sectional sofa. The sofa bed was TERRIBLE. The area surrounding the hotel is excellent, good selection of restaurants and some shopping. Very clean and safe area. Overall, for the money, I expected a more comfortable room - it was just poorly designed.

8

Penny A

Jun 9, 2023

·

Stayed 4 nights

The rooms are generous, the bathrooms are way too small, the air conditioning is loud. The worst is the bathroom/shower. The beds are very comfortable and the linens are nice.

6

James

May 25, 2025

·

Stayed 1 night

The living area of the room was nice and comfortable. The bed was not great and the pillows might as well have been nonexistent as they did not provide any support. The bathroom barely had enough room for the door to shut. The check in process was okay.

6

Jennifer

Jun 2, 2025

·

Stayed 2 nights

Clean hotel for the most part. Multiple ice machines out of order. Tiny bathrooms. Beds comfortable. Staff were nice. Felt safe.

8

Abbie

Jun 22, 2025

·

Stayed 1 night

Bed comfort was amazing. Room was clean. Sofa bed needs a new mattress, you felt every spring. New carpet, great. Bathroom set up and location of the toilet not great.

8

Jason

Oct 29, 2024

·

Stayed 2 nights

It was super convienient, the staff was friendly and it was clean. The room was huge. Theres no microwaves in the rooms, no ice machine on the first floor, they make tou pay extra ro park which should be part of the room fee, my matress was worn out,the bathroom door has a notch cut out of it so ot doesnt hit the door and rhe shower makes a loud squeeling sound while its on

10

Lisa

Mar 26, 2025

·

Stayed 1 night

Actually love this hotel! Everything you would want! Clean, large rooms, quiet withe most helpful staff. My NEW choice for a go to hotel!

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Service

Service is widely described as friendly and accommodating, with staff often going above and beyond. However, several guests experienced check-in problems or room-type mix-ups (including being assigned occupied rooms), and occasional slow or inconsistent response due to short staffing.

Related guest reviews

10

Patricia

Dec 18, 2024

·

Stayed 1 night

This check-in was so very easy. Evan was very accommodating and offering to do anything necessary for me. He wanted to make sure I had a pleasant stay. I felt welcome and safe at the hotel.

4

Nicole

Dec 1, 2024

·

Stayed 3 nights

The property is in a central location and easy to get to dining, shopping etc. overall the hotel is in a great location. Now the not so great parts. Upon checking in, the hotel staff were very rude. Did not want to tell me how much incidentals were being held on my card. It wasn’t until I threatened to leave that I was offered that information. I was not informed that parking was a fee. So as empty as that lot was, it was $10 a day plus $2 for processing that payment on the phone. When I asked why this was not listed as hotel parking costing money nobody had an answer. The bathroom was dirty, no cleaning staff came to our room despite us not having the do not disturb sign on our door. Hotel staff shared it was cleaned prior to us arriving however, hair was in the shower and sink. What makes this stay so disappointing is that a year ago, I stayed in this very same hotel and had such a great experience and the staff were so nice. Not sure what changed but man, this makes me so sad because I visit this area at least once a year and I most likely won’t stay here again :-( Hope others have a better experience.

4

Wendy

Mar 18, 2023

·

Stayed 2 nights

I had booked a double bed room. When I checked in all they had were King rooms. They said since I booked through you that my room type was not guaranteed. I wish I had known that because I would of booked direct with the hotel. The fold out couch is just box springs with ZERO padding. So I did not sleep last night.

2

Alyssa

Dec 28, 2024

·

Absolute worst customer service!!! Made a mistake when booking the reservation. Tried to fix the date and they refused to issue a refund so i could book the correct date and just took my money instead. Never want to stay at a place that treats people in that manner.

8

Shawn

Jul 21, 2024

·

Stayed 1 night

Short staff, longs waits at front desk. Needed two employees during volume to be at desk .

2

Chris

Aug 2, 2025

·

Stayed 1 night

They initially booked me into a room that already had people in it and then charged my card for that room the next day even though they assured me it would not happen. They then could not figure out why I was charged, (yes, finalized), and could not, would not help with refunding. Now I have to dispute that charge with my card company. Calling corporate is useless and this hotel staff is an incompetent joke. Say away!!!

10

Dorian

Jul 21, 2025

·

Stayed 3 nights

GM Evan is an amazing guy, super helpful and super nice.

10

Amber

Jul 25, 2024

·

Stayed 1 night

Staff was great especially Casey. Room was really nice. Breakfast was great. Atmosphere was relaxed and great too.

6

Samantha

Jul 1, 2024

·

Stayed 2 nights

We stayed at the Hyatt place Louisville East this past weekend (6/28-6/30) and had a bad experience as soon as we checked in we were assigned to room 204 we went up opened the door and did not enter, because as soon as I opened it I noticed the room was not clean bed wasn’t made and there was someone’s belongings by the couch and on the little table. I went down stairs told the lady at the front and she asked me if I was serious twice then said “it has to be squatters because there is no way I could have checked you into a room that was already occupied” then asked me “was there anyone in the room or did anyone see you go in?” I replied with “I didn’t see anyone but I didn’t go in I only opened the door and I’m not sure if anyone seen me”. She then said “I am assigning you to room 300” and gave me 2 new keys. I informed her that my fiancé and I travel to Louisville every other weekend and would like to book in advance if that was possible. She said “lest wait and see how you like the stay first then we will go from there” she had me write down my email address but I never heard from her! Then Saturday our room never got clean and we didn’t receive any clean towels, not a big deal on the room we just wanted towels to shower with. At 10:30pm we had just got back to the hotel and asked for some clean towels and she told us “I’m fresh out of towels there are some being washed so if you come back down in 20-40 minutes and ask the laundry room they can give you some then!

10

Stefanie

Aug 18, 2025

·

Stayed 1 night

This hotel was AMAZING!! We celebrated my daughter's birthday and we were well taken care of! The front desk receptionist took the time to decorate our door, with print outs and a birthday banner; gave her cookies; spent her own money on dip n dots ice cream and even found the definition of her name and printed/laminated it for her!! The pool was amazing and the entire place is clean and well kept! The breakfast was awesome as well! We will absolutely be back

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Location

Convenient suburban location close to restaurants, shopping, and major roads; safe and walkable for nearby dining. Not downtown.

Related guest reviews

10

Renee

Feb 27, 2023

·

Stayed 3 nights

Nice area

8

Pieter

Jul 19, 2025

·

Stayed 1 night

Relaxing stay. The room was generously oversized with both a fridge and a microwave. The food was good, and the onsite micro bar had a great vibe. The property is located close to shopping and food options in a newer area of the Metro. Took us about 20 mins to get downtown. The one TV for for the bed area / other side of the partition seating area was quirky (wired viewing angle), and the bathroom door hitting the toilet whose handle was broken were annoying. Overall, I would stay again.

10

Gilmore

Dec 18, 2024

·

Stayed 2 nights

Good location

10

RIE

Mar 29, 2025

·

Stayed 1 night

Large room , helpful staff. It’s not near by downtown but there is many restaurant that we enjoined.

10

Wendy

Jul 1, 2025

·

Stayed 1 night

Nice clean hotel with friendly staff. Close to several restaurants and stores.

8

Molly

May 31, 2024

·

Stayed 3 nights

Felt safe. Good location.

10

Jamie

Dec 7, 2024

·

Stayed 1 night

Nice comfortable king mattress, large suite like room, variety of hot and cold breakfast items, selection of drinks in the evening from the bar, friendly staff, convenient location for the zoo and mega cavern. Would stay here again.

8

Julie

Jul 29, 2024

·

Stayed 2 nights

Convenient access to interstates

8

Rick

Apr 27, 2025

·

Stayed 1 night

Convenient location. Room was very nice.

10

Joseph

Feb 4, 2025

·

Stayed 1 night

Very clean quiet and in a great part of town

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Dining

Breakfast is frequently considered good with many options, though some guests found it basic or poor. Several reviews note the bar/restaurant was closed or limited during their stay.

Related guest reviews

10

Ernestine

Feb 3, 2025

·

Stayed 2 nights

The variety of food offered at its breakfast buffet was a surprise.

8

Donald

Jul 3, 2025

·

Stayed 3 nights

The pool was out of order but everything else was ok. Breakfast wasn't great but edible.

10

Jake

Aug 9, 2025

·

Stayed 1 night

For the price you can’t beat it. Great hotel! Breakfast was good as well!

10

Sachin

Aug 7, 2025

·

Stayed 1 night

I had an excellent stay overall. The room was clean, comfortable, and well-maintained, and the staff was incredibly friendly and helpful throughout my visit. I was also impressed with the breakfast—great variety and quality, especially the food and beverages included. However, I was surprised to see a 20oz water bottle priced at $5, which felt excessive. Fortunately, having an Aldi nearby helped me avoid unnecessary expenses like that. Despite the overpriced water, I’d still recommend this hotel for its great service, comfortable accommodations, and solid breakfast offering.

10

Taylor-Leigh

Sep 1, 2025

·

Stayed 3 nights

Excellent rooms, and very delicious breakfast that changed each morning. Staff was friendly and accommodating. The only complaint is the bathrooms are pretty small but otherwise the rooms were great. The beds were comfortable and lots of restaurants nearby

10

Ron

Sep 26, 2023

·

Stayed 4 nights

The property was very well kept. When I asked an employee if the place was brand new his response was surprising! He mentioned the age and I was surprised...it looked much newer. Only negative was that, although there were signs with pictures of great food in the elevators, the restaurant was not open yet!

8

Eugenio

Aug 8, 2023

·

Stayed 1 night

Bad breakfast and bad service in the restaurant. I asked for something and it never arrived, good coffee, good reception service I went with my family I used the sofa bed and it is pure springs very old and pitiful I could not sleep at all

4

Amanda

Oct 16, 2023

·

Stayed 1 night

We were very disappointed with this hotel. We were traveling 7 hours there with a small child and we booked this specific hotel because it states that there is a bar that serves food and there is ZERO food served there. All of the staff admitted that their website does say that but they do not have anything. Also there was no pool there like it states. I will not return there! False Advertisement!!

8

Philippa

Oct 7, 2024

·

Stayed 5 nights

Great staff and room. Great location. Breakfast wasn’t great.

8

Ladarius

Jan 19, 2025

·

Stayed 1 night

The bar for cocktails and food was unavailable and limited. Disappointing as we were looking forward to this amenity.

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AI-generated summary based on recent guest reviews

Su	Mo	Tu	We	Th	Fr	Sa
				1	2	3
4	5	6	7	8	9	10
11	12	13	14	15	16	17 $107
18 $105	19 $116	20 $232	21 $257	22 $202	23 $116	24 $116
25 $102	26 $102	27 $129	28 $110	29 $109	30 $98	31 $102

Su	Mo	Tu	We	Th	Fr	Sa
1 $106	2 $109	3 $109	4 $108	5 $105	6 $113	7 $111
8 $106	9 $109	10 $109	11 $109	12 $109	13 $117	14 $116
15 $106	16 $104	17 $103	18 $103	19 $98	20 $102	21 $102
22 $99	23 $100	24 $99	25 $100	26 $99	27 $102	28 $98
29 $101	30 $102

Hyatt Place Louisville-East

Prices for Hyatt Place Louisville-East

Monthly average prices

About this property

Location

Room options

Room, 1 King Bed, Accessible, Bathtub

Room, 1 King Bed with Sofa Bed (Specialty)

Room, Multiple Beds (2 Double Beds & 1 Sofa Bed,Specialty)

Room, 2 Double Beds

Standard Room, 1 King Bed

Guest reviews of Hyatt Place Louisville-East

Who stays here?

What guests think

Property Policies

Check-in instructions

Good to know

Optional extras

FAQs about Hyatt Place Louisville-East

Prices for upcoming dates