Is parking available at the property?

Yes, free self-parking is available on-site.

What type of breakfast is offered?

A complimentary on-the-go breakfast is served daily from 6 AM to 9:30 AM.

Are pets allowed at the property?

Yes, pets are allowed. Guests can arrange to bring pets by contacting the property directly. There may be fees associated with bringing pets.

What are the standard check-in and check-out times?

Check-in is from 3:00 PM, and check-out is until 11:00 AM. Early or late check-in/check-out may be available upon request and could incur additional charges.

What accessibility features are available for guests with disabilities?

The property features elevators and step-free entrances, ensuring accessibility for guests with disabilities.

What is the location of the property in relation to key landmarks?

The property is located in Knoxville's Bearden neighborhood, within a 10-minute drive of the University of Tennessee and Knoxville Convention Center. It is approximately 7 miles from Turkey Creek Shopping Center and 8.1 miles from Neyland Stadium.

What are the policies for guests staying with children?

Children 17 years old and younger stay free when occupying the parent or guardian's room, using existing bedding.

Extended Stay America Suites Knoxville

Average nightly price at Extended Stay America Suites - Knoxville - West Hills by month, last 12 months (USD)
Month	Average price
January	$61
February	$61
March	$72
April	$73
May	$77
June	$69
July	$74
August	$74
September	$86
October	$80
November	$75
December	$62

What guests think

Extended Stay America Suites - Knoxville - West Hills draws mixed feedback, with several guests praising friendly staff and convenient access to shops and restaurants, while many others report cleanliness problems, strong smoke or musty odors, and a worn, poorly maintained property.

Multiple reviews note there is no elevator and that the grab-and-go breakfast is minimal. Rooms are often dated with broken fixtures, uncomfortable mattresses, and noticeable noise between floors. Expect a budget stay with friendly staff but significant trade-offs in upkeep and comfort.

Facilities

Cleanliness

Rooms

Service

Location

Dining

Was this helpful?

AI-generated summary based on recent guest reviews

Facilities

There is no elevator, repeatedly mentioned by guests. Kitchenware is not stocked by default and must be requested or rented; a few reviews also mention exterior doors not locking properly.

Related guest reviews

8

Brian

Jun 2, 2024

·

Stayed 6 nights

There's no elevator but it's quiet.

10

Christine L

Aug 12, 2024

·

Stayed 2 nights

It was ok. Did not have elevator sonic had to walk up steps to second floor.

2

Melanie

Jan 17, 2024

·

Worst hotel I’ve ever stayed at. Pull out couch was broken. My husband had to sleep on the floor so our kids could have the bed. The kitchen is empty. Nothing to use in the cupboards. There was a disgusting claw of an animal on the kitchen counter. Breakfast was a joke. I had to ask for coffee. It was all empty. Furniture was so uncomfortable and dirty.

8

Louis

Aug 17, 2025

·

Stayed 4 nights

While the area was nice and the staff seemed friendly with the limited amount of interaction we had. Only minor complaint was there were no plastic cups in the bathroom. If you were planning on staying there more than a few days and want to use the kitchen to cook food instead of eating out you will need to bring your own pots and pans and dining ware. Or rent it from the hotel. I do understand why they rent it out because they have to make sure that it is clean properly after you leave. Their on site breakfast options are coffee, oatmeal and granola bars. But there are plenty of places to get breakfast in the area. I would consider staying here again if I need to go back to Knoxville.

6

James

May 22, 2024

·

Stayed 2 nights

Three floors of rooms and no elevator? Really, in 2024, in America. What if someone was physically limited, old, or had heavy luggage?

4

Susan

Nov 13, 2024

·

Stayed 2 nights

I felt the property didn't advertise as it truly was. The exterior doors that led directly to my floor were locked until a certain time of day while the reception staff acted as though it was fine all the time-I guessed the time when they were unlocked. There wasn't an elevator that I could find. Everything that I assumed would be in the room was not, such as a coffee maker, etc.--those had to be requested. The staff would respond when asked, but nothing was ever fully explained. Then, to charge for local calls on the phone was icing on the cake.

4

Jose Luis

Oct 23, 2024

·

Stayed 3 nights

The hotel is very rundown and needs lots of maintenance. Many things that are supposed to be available are not (vending machines, detergent, etc.). "Breakfast" is only coffee and a muffin. However, it\'s in a great location with several dining and shopping alternatives and access to local buses just outside the hotel.

2

Desiree

May 11, 2025

·

Stayed 1 night

The only good thing was the clerk that checked me in. She was very nice and fast at checking me in. All the rest was bad: There was no toilet paper or holder. The sheets were stained red and brown. The sink and bathroom mirror had toothpaste residue. The toilet seat was dirty. The bathtub had a large pink mold ring around the drain, mold all over the tile, and soap scum on the tile walls. One of the side doors wouldn’t open at all (BIG fire safety hazard!) and another side door wouldn’t shut and lock. The property is dated which wouldn’t be so bad if it was at least clean and doors worked properly.

2

Sherri

Jul 1, 2025

·

Stayed 1 night

Checked in ok. Went around back to go to room, open the door to the hallway and was hit with the smell of cigarettes and some pungent food smell. Supposed to be non smoking hotel. Went in room smelled like straight up cigarettes. Bathroom had mold in shower. There was no hair dryer. The furniture was old and worn out. The pillows smelled like cigarettes. The door leading out back did not have a lock so the building wasn't secure. All night long things were moved and clanked on the floor above. Couldn't sleep because of the noises. Had the leave the fan on full blast just to stay cool. Don't stay here.

2

Charles

Apr 24, 2024

·

Stayed 1 night

Entrance partially blocked by pile of dirt. You have climbed up the steps to get to the rooms. No elevator. No coffee maker or hair dryer (yet they have kitchen with microwave). No closed captioning on tv and it said on the door in the room that it accommodates hearing impaired. Few ants in the room and got bitten. And AC was noisy and kept cutting off and turning back on on it own. The room is clean and the bed is comfortable but could not sleep bc of AC unit. The room is also spacious.

Was this helpful?

AI-generated summary based on recent guest reviews

Cleanliness

Cleanliness is a recurring problem, with reports of smoke and musty odors, stained or dingy linens, hair and mold in bathrooms, and sticky or dirty floors. A few guests found their rooms clean, but feedback skews negative.

Related guest reviews

2

Joshua

Aug 14, 2025

·

Stayed 1 night

Well, I get in my room and there is piss and pubic hair that isn’t mine, all over the toilet and what I can only guess is semen along with burn marks on the sheets that haven’t been washed, so there’s that. Not to mention the homeless roaming the parking lot looking for things to take so I won’t be sleeping much tonight and instead watching my vehicle. I want my $84 back. This place is worth $35 a night MAX.

4

Misty

Sep 26, 2024

·

Stayed 1 night

When we entered the lobby a woman was upstairs on a couch & I guess we interrupted her nap? She got up & muttered f***, loud enough for us to hear. The gentleman that actually checked us in was friendly however. As for the room … we paid almost $100 for a room that had not been cleaned. There was hair in the bathtub, crumbs on the TV stand & the floor was filthy. The rooms also have an odor however I attribute that to people cooking in their kitchenettes. We checked in around 8pm & after being on the road for 13 hours we tried to suck it up to just get a few hours of sleep & get back on the road, but we left a little after 1AM & NO sleep & briefly showering (reluctantly). Sleeping in our car at a rest stop was a better experience than we had at this establishment. I wouldn’t pay more than $40/night for this place.

2

Silvana

Aug 5, 2025

·

Stayed 1 night

Dirty, unsafe, hair in bed, wet shower, police in building due to some issues, basement room, broken appliances, dirty overall

2

Teresa

Jul 27, 2025

·

Stayed 2 nights

Was not clean and unpleasant odors

6

Matthew

Aug 18, 2024

·

Stayed 1 night

Floor was sticky.

2

Desiree

May 11, 2025

·

Stayed 1 night

The only good thing was the clerk that checked me in. She was very nice and fast at checking me in. All the rest was bad: There was no toilet paper or holder. The sheets were stained red and brown. The sink and bathroom mirror had toothpaste residue. The toilet seat was dirty. The bathtub had a large pink mold ring around the drain, mold all over the tile, and soap scum on the tile walls. One of the side doors wouldn’t open at all (BIG fire safety hazard!) and another side door wouldn’t shut and lock. The property is dated which wouldn’t be so bad if it was at least clean and doors worked properly.

2

Kate

Jul 9, 2025

·

Stayed 1 night

The room had an overwhelmingly musty smell. Cleaning was limited; it appears they changed the towels and sheets and that was about it. The floors weren’t even swept and were filthy. The bed was creaky and uncomfortable. The faucet to turn the water on was broke off and just sitting in the side of the filthy tub. When I pulled the lever to turn on the shower head, mote water came out of the faucet than the shower head. It was bad enough I even wrote to corporate. Random, small issues aren’t a big deal, but this property is clearly neglected.

2

Jim

Aug 4, 2025

·

Stayed 1 night

Filthy, dirty room. This should not be an American option. Go to India if you want something comparable.

4

Ashley

Jul 7, 2024

·

Stayed 3 nights

Room was a bit worn down for my liking. Bathroom was a bit dirty and so were the towels and bed linens. The floor was a bit slippery and sticky at the same time. The lobby and hallways of the hotel smelt like smoke. I wouldn’t stay here again.

4

Kerry A

Aug 17, 2024

·

Stayed 2 nights

Just average. Stayed 2 nights. Housekeeping never came to make bed, empty trash or check on towels. Hair from previous occupant was on the floor. One of the towels had stains on it. Bed was clean but very uncomfortable. “Breakfast” was coffee & granola bars. Not close to downtown Knox or UT, especially if during rush hour traffic. (20 min on highway). Would not recommend

Was this helpful?

AI-generated summary based on recent guest reviews

Rooms

Rooms feel dated with recurring maintenance issues (broken fixtures, worn furniture) and uncomfortable beds; noise from other rooms or floors is commonly noted. Some guests received larger layouts or found the space comfortable.

Related guest reviews

6

Benedicta

Nov 12, 2023

·

This hotel was close to lots of shops however I won't book this one again. I asked the front desk at the time of check in if I could get another pillow delivered to my room. The answer I got was no because they only had enough pillows for the rooms they have and no extras. Second the shower floor was very noisy anywhere you stepped. You could hear any walking or talking on the floors in the room.

4

Dana

Dec 21, 2024

·

Stayed 1 night

I travel with my dog, so I was put in a “pet room.” No carpet, ok, understandable. But it was cold, zero color or decor. Again, one night, whatever. However, THE ODOR WAS HORRENDOUS. It smelled like stale smoke, which made me sick to my stomach and triggered a migraine. Even my dog refused to eat. On top of that, the mattress was so thin, springs dug into my back. Even if I managed to fall asleep despite the smell, I was woken up being stabbed by springs. I was directed to a back door and felt hidden away, as I was not even permitted to walk down the hall with my pet. Pet friendly? They shame you for having a pet.

2

Danielle

Feb 9, 2025

·

Stayed 2 nights

This was terrible. I trust the reviews and had higher hopes than this. When we arrived, the couch bed was completely unusable. The closet was broken. The towels had stains and the bed sheets were stained. There were crumbs at the bottom indicating that the sheets were not changed between users. There was mold in the shower. Had we not gotten it at 12:30am, I would have left. The kids socks were black indicating that the floors were not clean. When sleeping it felt like bugs were crawling on us. Also, at night there was a BRIGHT light from outside. Overall terrible 100% do not recommend. Spoke with front desk about complaints and were told a manager would get back to me.

6

Tammy

Sep 2, 2025

·

Stayed 1 night

The people were amazing, the bed great! The towels were soft and clean. The room was half way below the ground and there was mold in a lot of places. The door electronic worked but the handle did not work…but the other people there on the floor were great and friendly. I felt safe there with the nice people.

2

John

Feb 1, 2025

·

Stayed 2 nights

Poor maintained room, bathroom door would not close & latch because door hit jam, broken handicap bar with jagged metal edges which could cause a serious cut, entrance door sweep missing that has a 1 inch gap, main light cover hanging partially off, countertop molding coming off, dirty walls, hard bed, …….

2

bill

Apr 7, 2025

·

Stayed 2 nights

burn marks on tub, holes in walls, carpet real dirty, desk chain - arms loose, fabric torn, chair - fabric real dirty, inside lock only had two screws holding in door and those were loose,

8

Jason

Dec 14, 2024

·

Stayed 1 night

The staff here is really kind and generous with their time. Couldn’t ask for a better place to call home for a short time. We were upgraded to a one bedroom apartment and it has been amazing having the space. Really a nice place with great people!

2

David

Sep 15, 2024

·

Stayed 1 night

I would not recommend unless you want to hear noises all night.

6

April

Nov 13, 2024

·

Stayed 1 night

The property was fine for what I needed for a night, but the bed was hard and the pull out bed in the couch was so old, you could feel the springs in the mattress. There was nothing luxurious about this room, but it was clean.

4

Laci

May 28, 2024

·

Stayed 1 night

Glad we only stayed one night because there was no hot water and the shower was disgusting.

Was this helpful?

AI-generated summary based on recent guest reviews

Service

Service feedback is mixed: many guests describe friendly, helpful staff and attentive moments, while others report rude or unprofessional interactions and limited communication at check-in.

Related guest reviews

10

Maria

Jul 18, 2024

·

Stayed 3 nights

Customers service

4

Misty

Sep 26, 2024

·

Stayed 1 night

When we entered the lobby a woman was upstairs on a couch & I guess we interrupted her nap? She got up & muttered f***, loud enough for us to hear. The gentleman that actually checked us in was friendly however. As for the room … we paid almost $100 for a room that had not been cleaned. There was hair in the bathtub, crumbs on the TV stand & the floor was filthy. The rooms also have an odor however I attribute that to people cooking in their kitchenettes. We checked in around 8pm & after being on the road for 13 hours we tried to suck it up to just get a few hours of sleep & get back on the road, but we left a little after 1AM & NO sleep & briefly showering (reluctantly). Sleeping in our car at a rest stop was a better experience than we had at this establishment. I wouldn’t pay more than $40/night for this place.

8

Cory

Nov 13, 2023

·

Stayed 3 nights

Facility could stand an update. Staff is super friendly and helpful. Because it’s cheaper, some of the clientele isn’t the best but, their mostly quiet despite bringing pets. Good location, lots of nearby stores and casual restaurants.

10

Shawnn

Aug 19, 2025

·

Stayed 1 night

Great service

10

Cheryl

Nov 29, 2025

·

Stayed 1 night

the staff is great!!

4

joseph

Nov 3, 2023

·

Stayed 1 night

Upon arriving there was no one at the desk. I wanted for 5-10 min then picked up the phone. I didn’t get anyone so I then called the main number for extended stay. Eventually they were able to track done the person on duty, she came out and gave me attitude as she was in the bathroom. I asked “ isn’t there a sign to put up then you leave the desk” and she said yes but I didn’t put it up. She then started to read the Sign to me (seriously passive aggressive ) instead actually just start checking us in. At no point did she take ownership and say “ I am sorry I needed to step away and I should have put the sign up”. How can I help you. She then had to redo the registration 3 times for the second room because apparently an email was required but my dad didn’t have one. Conclusion. Rude, passive-aggressive, untrained and unable to take responsibility/accountability

8

Jason

Dec 14, 2024

·

Stayed 1 night

The staff here is really kind and generous with their time. Couldn’t ask for a better place to call home for a short time. We were upgraded to a one bedroom apartment and it has been amazing having the space. Really a nice place with great people!

8

Jill

Apr 7, 2023

·

Stayed 1 night

First let me say Larry is a delight!!!! Room was comfortable. A little outdated but fine for what I needed.

6

April

Jul 4, 2024

·

Stayed 1 night

Not very friendly staff, shady people at the hotel that made me feel uncomfortable!

10

Donna

Dec 27, 2022

·

Stayed 19,352 nights

The staff was attentive and caring. Went above and beyond to take care of my needs. I would definitely recommend this location!

Was this helpful?

AI-generated summary based on recent guest reviews

Location

Convenient for shopping, dining, and highway access, but not close to downtown/UT. Several reviews felt the area or parking lot could seem sketchy at times.

Related guest reviews

4

Michael

Mar 3, 2025

·

Stayed 1 night

Did not have a reserved room available after overbooking, tried to charge more for a smaller room than my original room cost, and finally was told the second floor was the top floor by the attendant on duty after trying to make sure I was in a low noise area because I had my dog with me. This is a three-floor facility. This is outside of the hotel's control, but there were several very odd individuals around the hotel. One individual was sitting on my car's front bumper and did not respond when spoken to. Overall an odd area and an unpleasant stay.

8

Louis

Aug 17, 2025

·

Stayed 4 nights

While the area was nice and the staff seemed friendly with the limited amount of interaction we had. Only minor complaint was there were no plastic cups in the bathroom. If you were planning on staying there more than a few days and want to use the kitchen to cook food instead of eating out you will need to bring your own pots and pans and dining ware. Or rent it from the hotel. I do understand why they rent it out because they have to make sure that it is clean properly after you leave. Their on site breakfast options are coffee, oatmeal and granola bars. But there are plenty of places to get breakfast in the area. I would consider staying here again if I need to go back to Knoxville.

2

Joshua

Aug 14, 2025

·

Stayed 1 night

Well, I get in my room and there is piss and pubic hair that isn’t mine, all over the toilet and what I can only guess is semen along with burn marks on the sheets that haven’t been washed, so there’s that. Not to mention the homeless roaming the parking lot looking for things to take so I won’t be sleeping much tonight and instead watching my vehicle. I want my $84 back. This place is worth $35 a night MAX.

10

Andrea

Jun 19, 2025

·

Stayed 1 night

I liked that it was convenient to everything.

10

Katrina

Sep 20, 2023

·

Stayed 3 nights

Absolutely wonderful. Very clean, Staff Awesome! Great location with plenty of restaurants and the mall nearby. Highly recommend staying here. I would definitely go back to stay there. Wonderful all around.

4

Melissa

Jun 26, 2024

·

Stayed 1 night

Not the worst but not very clean and comfortable. Order hotel guests were pretty rough and there was a fight in the parking lot.

8

Cory

Nov 13, 2023

·

Stayed 3 nights

Facility could stand an update. Staff is super friendly and helpful. Because it’s cheaper, some of the clientele isn’t the best but, their mostly quiet despite bringing pets. Good location, lots of nearby stores and casual restaurants.

4

Jose Luis

Oct 23, 2024

·

Stayed 3 nights

The hotel is very rundown and needs lots of maintenance. Many things that are supposed to be available are not (vending machines, detergent, etc.). "Breakfast" is only coffee and a muffin. However, it\'s in a great location with several dining and shopping alternatives and access to local buses just outside the hotel.

4

Kerry A

Aug 17, 2024

·

Stayed 2 nights

Just average. Stayed 2 nights. Housekeeping never came to make bed, empty trash or check on towels. Hair from previous occupant was on the floor. One of the towels had stains on it. Bed was clean but very uncomfortable. “Breakfast” was coffee & granola bars. Not close to downtown Knox or UT, especially if during rush hour traffic. (20 min on highway). Would not recommend

6

Walter

Aug 4, 2024

·

Stayed 2 nights

It was close to my family .

Was this helpful?

AI-generated summary based on recent guest reviews

Dining

Breakfast is very basic grab-and-go (typically coffee with bars or oatmeal), and a few guests found items unstocked. Nearby restaurants offer alternatives.

Related guest reviews

2

Melanie

Jan 17, 2024

·

Worst hotel I’ve ever stayed at. Pull out couch was broken. My husband had to sleep on the floor so our kids could have the bed. The kitchen is empty. Nothing to use in the cupboards. There was a disgusting claw of an animal on the kitchen counter. Breakfast was a joke. I had to ask for coffee. It was all empty. Furniture was so uncomfortable and dirty.

8

Louis

Aug 17, 2025

·

Stayed 4 nights

While the area was nice and the staff seemed friendly with the limited amount of interaction we had. Only minor complaint was there were no plastic cups in the bathroom. If you were planning on staying there more than a few days and want to use the kitchen to cook food instead of eating out you will need to bring your own pots and pans and dining ware. Or rent it from the hotel. I do understand why they rent it out because they have to make sure that it is clean properly after you leave. Their on site breakfast options are coffee, oatmeal and granola bars. But there are plenty of places to get breakfast in the area. I would consider staying here again if I need to go back to Knoxville.

6

Katie

Nov 11, 2024

·

Stayed 2 nights

The excessive smell of weed in the lobby is too much. Vaping is smoking & when the smell over powers everything else it's an issue. The morning staff had their vapes laying all around the breakfast area in the lobby. It's just too much.

6

Candace

Jan 24, 2025

·

Stayed 1 night

Very basic. No internet. Grab and go breakfast was really basic, tea/coffee, breakfast bar, etc.

4

Jose Luis

Oct 23, 2024

·

Stayed 3 nights

The hotel is very rundown and needs lots of maintenance. Many things that are supposed to be available are not (vending machines, detergent, etc.). "Breakfast" is only coffee and a muffin. However, it\'s in a great location with several dining and shopping alternatives and access to local buses just outside the hotel.

4

Kerry A

Aug 17, 2024

·

Stayed 2 nights

Just average. Stayed 2 nights. Housekeeping never came to make bed, empty trash or check on towels. Hair from previous occupant was on the floor. One of the towels had stains on it. Bed was clean but very uncomfortable. “Breakfast” was coffee & granola bars. Not close to downtown Knox or UT, especially if during rush hour traffic. (20 min on highway). Would not recommend

Was this helpful?

AI-generated summary based on recent guest reviews

Su	Mo	Tu	We	Th	Fr	Sa
1 $92	2 $92	3 $90	4 $91	5 $91	6 $180	7 $180
8 $91	9 $91	10 $91	11 $85	12 $85	13 $90	14 $90
15 $84	16 $85	17 $85	18 $83	19 $85	20 $175	21 $190
22 $85	23 $83	24 $86	25 $86	26 $86	27 $95	28 $95
29 $86	30 $86

Extended Stay America Suites - Knoxville - West Hills

Prices for Extended Stay America Suites - Knoxville - West Hills

Monthly average prices

About this property

Location

Room options

Studio, 1 Queen Bed

Deluxe Studio, 1 Queen Bed with Sofa Bed

Guest reviews of Extended Stay America Suites - Knoxville - West Hills

Who stays here?

What guests think

Property Policies

Check-in instructions

Good to know

Optional extras

FAQs about Extended Stay America Suites - Knoxville - West Hills

Considering this hotel for your Knoxville trip?

Prices for upcoming dates

Su	Mo	Tu	We	Th	Fr	Sa
				1	2	3
4	5	6	7	8	9	10
11	12	13	14	15	16	17
18	19	20	21 $89	22 $91	23 $95	24 $95
25 $92	26 $92	27 $92	28 $92	29 $92	30 $95	31 $95