Is parking available at the property?

Self parking is available onsite for a fee of USD 37.00 per night, with in/out privileges. Valet parking is also offered at a fee of USD 40.00 per night, also with in/out privileges. Parking height restrictions apply.

Does the hotel allow pets?

Pets are allowed in specific rooms only, with a fee of USD 100 per pet, per stay. Service animals are exempt from fees. Guests should contact the property directly to arrange for bringing pets.

What are the check-in and check-out times?

Check-in is at 16:00 and check-out is at 11:00. Early check-in and late check-out are available for a fee, subject to availability.

What accessibility features are available at the hotel?

The property offers several accessibility features, including elevators, wheelchair-accessible registration desk, public washrooms, and facilities. There are also assistive listening devices available and a stair-free path to the entrance.

Where is the hotel located in relation to key landmarks?

The hotel is centrally located in Knoxville, just a 4-minute walk from the Knoxville Convention Center and 9 minutes by foot from the University of Tennessee. It is 0.7 miles from Neyland Stadium and 1.2 miles from Thompson–Boling Arena.

Does the hotel have a swimming pool?

The hotel features a seasonal outdoor pool, which is operational from May to September. The pool will be closed during the winter.

What are the hotel's policies for guests staying with children?

Up to 3 children aged 18 years old and younger can stay for free when occupying the parent or guardian's room, using existing bedding.

Hilton Knoxville Hotel in U.S.

Average nightly price at Hilton Knoxville by month, last 12 months (USD)
Month	Average price
January	$146
February	$172
March	$217
April	$192
May	$249
June	$193
July	$156
August	$165
September	$294
October	$233
November	$198
December	$111

What guests think

At Hilton Knoxville, travellers praise the walkable downtown location and consistently friendly staff, but cite frequent elevator delays and closures, dated rooms and bathrooms, and occasional maintenance issues like weak or intermittent hot water, noisy AC, and spotty Wi‑Fi.

Many enjoy the on-site restaurant, lobby Starbucks, and outdoor patio, while the rooftop pool is often closed or underwhelming when open. Parking is convenient but pricey, and several guests found valet or garage procedures confusing. Cleanliness is generally acceptable but inconsistent, and multiple reviewers say the property feels worn and ready for renovation. Expect a convenient base downtown with warm service, but manage expectations around elevators and aging facilities.

Facilities

Cleanliness

Rooms

Service

Location

Dining

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AI-generated summary based on recent guest reviews

Facilities

Elevators are a recurring pain point with long waits and periodic outages. The rooftop pool is often closed or modest when open; parking is convenient yet expensive/confusing, while the restaurant, lobby Starbucks, and outdoor patio are positives.

Related guest reviews

8

Miriam

Jul 22, 2025

·

Stayed 3 nights

The hotel was nice. The rooms smelled good and the beds were comfortable. The towels were fluffy. The room was overall clean. Attention to detail in the bathroom could have been improved. Unfortunately, the pool was out of service. When looking for a hotel- that was part of the search criteria because of our kids. That was a bummer to hear when checking in. They arranged for us to use the pool at the YMCA- a very cool old building, but the pool was not family friendly. The 4 lanes were for older gentlemen to swim laps in their speedos watched by an older gentleman lifeguard who tried not to make eye contact with us- mostly- we felt so uncomfortable with the kids splashing or making any noise in the lane that they played in. So- boooo on the pool being out of order. Overall- lovely. We’d stay again.

8

Laurie

Aug 13, 2025

·

Stayed 2 nights

The hotel is in a great location - walkable to market square, gay st., and old city. The rooms are a bit dated, the lobby and restaurant/bar area are nice. The outside bar was closed when we were there but looked like a nice area with a fire pit. The pool area has much to be desired so if you’re looking to hang at the pool this hotel is not for you. Staff was very nice and parking very easy, valet or self park, you pay for it but that is the same in all hotels located in a city.

8

Jeanne

Sep 17, 2025

·

Stayed 2 nights

Everything was great except the elevators. They take forever and made us late on multiple occasions.

4

Thomas

Jul 22, 2025

·

Stayed 1 night

The staff was just fine. There was on total fee of $116 that was not mentioned anywhere before we arrived. I knew there would be one but that was higher than anticipated. The elevators were not working correctly and we were on the 8th floor with our dogs so it took forever to get down to the lobby. Also, the pool was out of order for maintenance. They should have said this somewhere. We would have stayed somewhere else if we knew this ahead of time. The room was cozy, good beds, but we couldn't get hot water to shower. Very strange.

6

Stan

Jun 3, 2024

·

Stayed 5 nights

Everything dated but fine. Elevators though.. slow and only 3 of them for the entire hotel

10

Sarah

Oct 31, 2025

·

Stayed 4 nights

Good location with easy walking access to downtown and Old Knoxville. Convenient to have Starbucks in the lobby. The Locust Street Garage is maybe a 2-3 minute walk and costs a max of $7 per night for parking. I parked after 5 each night and paid $1-2 which was much cheaper than the $35-38 per night to park at the hotel.

8

Sarah

Jun 24, 2025

·

Stayed 1 night

Comfy beds, good view, quiet and convenient location. Starbucks there and good crepe place around the corner. Parking was annoying. $35 per night and they want you to park, come into the hotel to pay and then go back out to your car to put a tag in the window to make sure it’s not towed. A little annoying to have to go back out to the dirty garage after a long day of traveling.

2

Andrew

Nov 20, 2025

·

Stayed 1 night

This has been my worst hotel stay for business trips to date. I want to start by saying, the staff is amazing, friendly, and attentive. They are great. One of the 3 elevators works. There are lines on every floor to use the elevator. The WiFi does not work. I tried troubleshooting with the lady at the front desk, it shows as available but has no capabilities. I had a good amount of work to do, and was unable to do any of it. I went to the gym and used the treadmill - there was no water in the water station. Other gym users expressed frustration too. Frankly, I want a refund or some compensation for this stay. The state of the hotel completely hindered any productivity I needed for this trip.

6

Andrew

Nov 26, 2025

·

Stayed 1 night

Rooms were adequate but in need of major update; elevator wait was 20-30 minutes during busy time in morning due to out of service carts; service was friendly

6

Jamie

Nov 30, 2025

·

Stayed 2 nights

The staff was excellent and there were plenty of food and drink options in the hotel and close by. The elevator situation was terrible. An elevator was being repaired and we had to walk down the stairs numerous times from the 14th floor. It took us 30 Minutes to leave even though all our things were packed up.

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AI-generated summary based on recent guest reviews

Cleanliness

Many describe clean rooms, but cleanliness is inconsistent, with reports of dirty bathrooms, musty odors, stained carpets, and occasional maintenance-related messes. Housekeeping and upkeep can be hit or miss.

Related guest reviews

6

Adrienne

Nov 17, 2025

·

Stayed 3 nights

Staff was very nice. Room was not as clean as it could be. There was hair on surfaces and on the towels. The sink didn’t drain very well and at one point some sort of sediment came up from the sink drain

10

Karen

Nov 25, 2025

·

Stayed 1 night

Very comfortable room, clean, nice pillows!!!

4

Lucy

Nov 13, 2025

·

Stayed 2 nights

Worn - need refresh. Carpets in halls and rooms dirty. Seems to have had a lot of hard usage.

2

Corinne

Oct 2, 2025

·

Stayed 1 night

This place was horrible ! Smelled like animals in the room ,shower bathroom was dirty hair in the corners 😡the ice machine is on every other floor along with the microwave! I would never stay here again !! Oooh and the air conditioning did not work !!!

6

erica

Aug 20, 2024

·

Stayed 1 night

Not the cleanest bathroom.

6

Joellen

Aug 17, 2025

·

Stayed 2 nights

The front desk staff, valets and restaurant staff were great but our room smelled musty when w checked in and when we got back from dinner the floor was wet from the air conditioning. We called the desk from the room phone and nobody answered so I had to call with my cell to the main number and then someone answered. They sent someone to clean up the water and to replace the mini fridge as that wasn’t working either. They offered to move us to a different room, but it was late and the only available room had a king with a pullout and my son didn’t want to sleep on a pull out, can’t say I blame him. We were gone all day the next day and the floor was wet again once we got back. We had to have someone come up and use a wet vac. I didn’t ask to switch to a new room the 2nd night because it was already late and we were leaving at 5 the next morning. We have to go to Knoxville multiple times a year and will find another place to stay.

2

Leonidas

Aug 14, 2025

·

Stayed 4 nights

Was super dirty, awaiting a refund. Only could stay one night due to how dirty it was

8

Eileen

Aug 22, 2025

·

Stayed 2 nights

The rooms were dated and the porcelain was chipping in the bathtub. The area next to air conditioner looks like it hasn’t been vacuumed in years.

10

Jennifer

Nov 24, 2025

·

Stayed 1 night

Great location clean hotel and friendly staff

6

crystal

May 11, 2024

·

Stayed 1 night

Staff is amazing, the room was not so great, bathroom was dirty. Stains on the wall, hair in the bathtub.

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AI-generated summary based on recent guest reviews

Rooms

Rooms are generally comfortable but dated, with small bathrooms and some worn furnishings. Noise from AC or elevators and spotty Wi‑Fi appear in several reviews, though upper floors can offer nice city views.

Related guest reviews

8

andrew

Aug 24, 2025

·

Stayed 2 nights

Nice property. Problems with elevators delaying ability to get to room. Bed mattress was old and uncomfortable Pillow are worn flat. Sheets are low quality

8

Elizabeth

Oct 27, 2025

·

Stayed 1 night

This is an older hotel, but well-maintained. Our 2-Queen room was very small, esp for 3 people, but fine for one night. Bathroom was small too. All staff we encountered were very pleasant and helpful. Would stay again.

8

Candice

Jul 9, 2025

·

Stayed 1 night

Great location. Lovely staff. Clean room. Good towels and bedding. Only problem was you could hear guests in next room very clearly. They also had TV going all night and you could hear it.

10

Cassandra

Jun 22, 2025

·

Stayed 1 night

This was the perfect reintegration after running amok in the woods. The shower was delightful, staff helpful, the corner room on a top floor left for stunning views. Should I return to the area, I will stay here. Bonus points for walking distance to the theater and art museum

10

Roger

Jun 24, 2024

·

Stayed 1 night

Nice place to stay. Friendly people. But our WiFi never worked.

6

Hollie

Jun 21, 2025

·

Stayed 1 night

Older hotel could use a good update. AC ran all night very loud.

6

Carrie

Oct 25, 2025

·

Stayed 1 night

Room was clean and well- stocked. Front desk service was helpful and efficient. My complaint is about the noise. First, their was a whistling noise coming from the door to the room that was super noisy. We were able to solve that noise by placing stuff in front of the door to block an apparent airflow creating the sound. The other noise, that was the main issue, couldn't even be drowned out using a sound machine (which was in the room so I assume they know its an issue). We believe maybe we were hearing the elevator but it wasn't even that noisy in the elevator. In any case, the purpose of the room is sleep and nobody got any sleep. We definitely won't stay here again.

2

Andrew

Nov 20, 2025

·

Stayed 1 night

This has been my worst hotel stay for business trips to date. I want to start by saying, the staff is amazing, friendly, and attentive. They are great. One of the 3 elevators works. There are lines on every floor to use the elevator. The WiFi does not work. I tried troubleshooting with the lady at the front desk, it shows as available but has no capabilities. I had a good amount of work to do, and was unable to do any of it. I went to the gym and used the treadmill - there was no water in the water station. Other gym users expressed frustration too. Frankly, I want a refund or some compensation for this stay. The state of the hotel completely hindered any productivity I needed for this trip.

10

John

Jul 10, 2025

·

Stayed 2 nights

Great room with view of city skyline & rivet

6

Dorothy

Oct 12, 2025

·

Stayed 2 nights

Elevators take forever. Waiting in a line at check in on a Friday. Rooms are dingy. Need updating. Bathroom in hotel room super small and needs updating. Staff was friendly and nice. Hotel is a good location for a football weekend.

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Service

Service is frequently praised as friendly and helpful, with staff often resolving issues and accommodating requests. A few guests reported inconsistent experiences or rudeness, especially at valet or during busy periods.

Related guest reviews

10

Rochelle

Apr 13, 2025

·

Stayed 1 night

The staff at check in were wonderful. There was a mix up with our room and they took care of it immediately and upgraded us. So nice of them to do. I really appreciate it .

10

Tanya

Apr 23, 2025

·

Stayed 4 nights

I've stayed at the Hilton Knoxville several times and always had a great experience. The location is ideal—an easy walk to the UT campus, Market Square, and the Old City. After a busy day, the outdoor patio, cozy fire pit, and bar are perfect for unwinding. The staff is consistently welcoming and attentive, making each stay feel effortless. Highly recommend.

4

Rocco

Aug 21, 2024

·

Stayed 1 night

Clean and safe. Parking for checkin is limited for Valet only. Parking staff were rude and made checkin horrible! Their behavior made me feel second class to those using their service. Forced to park and walk with my bags over a block. Never again!

6

Lori

Aug 16, 2025

·

Stayed 2 nights

We stayed 2 nights, one elevator was not working for the whole time. Many people had to walk stairs… there was a gun show along with students moving into UTK. Staff overall was very nice but not enough of them. Tv at the bar outside didn’t work for football games and that bar was severely understaffed.

10

Marcus

Nov 26, 2024

·

Stayed 1 night

The stay was great, we had a water spill near bathroom floor and the staff came quickly to address and also offered us to move rooms and also gave us complimentary breakfast for our troubles. All the staff were friendly and made sure our stay was great. I would definitely book Hilton Knoxville again.

10

Janie

Jul 3, 2025

·

Stayed 1 night

Everything went well. Friendly and helpful staff

10

Monica

Jul 23, 2025

·

Stayed 1 night

We arrived very late at night and the staff was very friendly and attentive

4

Scarlet

Mar 14, 2025

·

Stayed 2 nights

Booked a 2 queen bed room through Expedia and receipt shows 2 queen beds. When arrived to room found 1 king bed and sofa. Called desk to tell them they gave me the wrong room and was told they basically only get the customer’s name from Expedia and they had no more rooms. Asked for sheets to make a bed on the sofa and they never brought them until the next day when I spoke to the dayshift front desk manager, who was great. The nightshift staff was not helpful at all. Not sure how the communication between Expedia and Hilton is set up, but definitely needs attention before they lose customers by not providing the room(s) the customer is led to believe they are paying for.

10

Jamie

Jul 18, 2025

·

Stayed 2 nights

They always say hospitality in the south is the best - and this hotel truly reflects that. The manager, Will, was so kind and helpful the morning we arrived after missing a connection flight. My family was broken and tired and Will gave us comfort in knowing he was taking care of us! Thank you much!

10

Anthony

Jun 22, 2025

·

Stayed 4 nights

Staff was wonderful, front desk, cleaning staff and Valet staff - they were all awesome, thank you for making my stay and excellent experience!

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Location

Excellent downtown spot within easy walking distance of Market Square, UT campus, the convention center, and restaurants. A few guests noted typical urban drawbacks like street noise or loitering near the garage.

Related guest reviews

10

Matthew

Jul 4, 2025

·

Stayed 3 nights

Typical Hilton stay. Went smooth. Downtown location.

8

Joanna

Sep 8, 2024

·

Stayed 1 night

The interior was beautiful! I checked out the restaurant menu and wished I had time to try it. Parking is valet or paid in the adjacent garage—I chose the garage, which was cheaper but required walking alone at night. The area near the garage felt a bit uneasy as it’s close to a public sidewalk with people lingering. If staying longer, check if the shower has shampoo and conditioner; mine had two shampoo dispensers but no conditioner. The hotel is conveniently located less than a mile from the Sunsphere and Market Square, where I enjoyed the farmers market and some sightseeing. I’d definitely stay again!

10

Tanya

Apr 23, 2025

·

Stayed 4 nights

I've stayed at the Hilton Knoxville several times and always had a great experience. The location is ideal—an easy walk to the UT campus, Market Square, and the Old City. After a busy day, the outdoor patio, cozy fire pit, and bar are perfect for unwinding. The staff is consistently welcoming and attentive, making each stay feel effortless. Highly recommend.

6

ann

Apr 15, 2025

·

Stayed 1 night

The hotel is located conveniently near the downtown activity and there is a parking garage next door. There are loads of homeless lingering around the property and there are times when homeless have lingered inside of the hotel. The elevators are extremely slow.

10

Sara

Aug 3, 2025

·

Stayed 1 night

Great property in downtown Knoxville

8

Robert

Feb 18, 2025

·

Stayed 1 night

We love the Hilton Knoxville and its location to Market Square and concert venues. The rooms themselves are probably ready for a bit of updating, but the stay is always enjoyable.

10

Terrence

Aug 12, 2025

·

Stayed 1 night

Great location close to UT!!

10

Sarah

Oct 31, 2025

·

Stayed 4 nights

Good location with easy walking access to downtown and Old Knoxville. Convenient to have Starbucks in the lobby. The Locust Street Garage is maybe a 2-3 minute walk and costs a max of $7 per night for parking. I parked after 5 each night and paid $1-2 which was much cheaper than the $35-38 per night to park at the hotel.

10

Steven

Jun 15, 2025

·

Stayed 1 night

It was in a good location. Close to the highway.

10

Stacey O

Aug 3, 2025

·

Stayed 2 nights

Quick walk to Market Square and downtown restaurants. Very clean and staff was very friendly.

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AI-generated summary based on recent guest reviews

Dining

On-site dining is a plus, with many praising the restaurant and breakfast, and appreciating the lobby Starbucks and outdoor bar. Some found food average or pricey, and occasional bar service issues were noted.

Related guest reviews

10

Billy

Aug 24, 2025

·

Stayed 2 nights

I had such a great stay here.. my daughter goes to UT and i’ve wanted to stay here for a while - it’s really ideal and perfectly situated in Knoxville - and it’s got a great Starbucks in lobby!

8

Russell

Aug 24, 2025

·

Stayed 2 nights

This place is reasonably priced and in a great area for walking around Downtown Knoxville. The restaurant has great food and the staff are helpful and friendly. The room was clean, but the couch was worn badly and the bathroom shower appeared to have water damage behind the marble/granite on the wall. Overall, the price was right, the bed was comfortable, and I felt I got what I paid for.

8

Kevin

Jul 21, 2024

·

Stayed 1 night

Dining at the property was not good. Food was not good, but service was good

10

Amy

Jun 30, 2024

·

Stayed 1 night

Hopping hotel with Starbucks and a good restaurant! Although some aspects of the hotel seemed to be updated, the rooms could use some brightening and fresh pillows. Overall, a good stay with excellent services.

10

Orlando

Sep 1, 2025

·

Stayed 2 nights

Very easy service and excellent dining facility

10

Jodi

Jun 30, 2025

·

Stayed 2 nights

Great room, loved the location. Able to walk to many great spots. Pool area should have some umbrellas and not sure if there was a bathroom nearby but couldn't find. Also, restaurant closed for lunch.

10

Derek

May 18, 2025

·

Stayed 2 nights

Starbucks and restaurant on site. Convenient to Market Square. Staff was great at check in and gave us an hour extension before checkout.

10

GERARD

Mar 2, 2025

·

Short stay but the hotel room, bar and breakfast was terrific! Great place and convenient!

10

Juli

Sep 21, 2025

·

Stayed 2 nights

Went to see my son for parents weekend with my mother. We loved the hotel staff. Everyone was so friendly and accommodating. The place looked great and everyone was very helpful. We loved the live music and the hotel restaurant,bar, and Starbucks. The beds were very uncomfortable and we couldn’t figure out the tv remote controls. We will return.

6

Carla

Jul 25, 2024

·

Stayed 2 nights

The hotel food and bar was great

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AI-generated summary based on recent guest reviews

Su	Mo	Tu	We	Th	Fr	Sa
				1	2	3
4	5	6	7	8	9 $239	10 $200
11 $166	12 $147	13 $166	14 $179	15 $192	16 $1,161	17
18 $133	19 $150	20 $156	21 $156	22 $150	23 $263	24 $248
25 $126	26 $267	27 $318	28 $323	29 $144	30 $139	31 $139

Su	Mo	Tu	We	Th	Fr	Sa
1 $130	2 $147	3 $162	4 $163	5 $160	6 $1,149	7 $1,128
8 $145	9 $174	10 $175	11 $978	12 $257	13 $238	14 $147
15 $134	16 $150	17 $146	18 $152	19 $155	20 $1,149	21 $1,149
22 $115	23 $112	24 $107	25 $108	26 $108	27 $146	28 $150
29 $107	30 $107

Hilton Knoxville

Prices for Hilton Knoxville

Monthly average prices

About this property

Location

Room options

Room, 1 King Bed Accessible (Roll-In Shower)

Superior Room, 2 Queen Beds, City View

Parlor, King Murphy Bed and Sofa Bed

Room, Multiple Beds

Room, 2 Queen Beds

Room,1 King Bed Accessible, Bathtub

Executive Room, 2 Queen Beds, River View

Superior Room, 1 King Bed, City View

Superior Room, Multiple Beds, City View

Room, 1 King Bed

Guest reviews of Hilton Knoxville

Who stays here?

What guests think

Property Policies

Check-in instructions

Security deposit

Good to know

Optional extras

FAQs about Hilton Knoxville

Considering this hotel for your Knoxville trip?

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