Quality Inn Airport - Southeast

T

Everything was nice , had a great breakfast

Left before staying second night when I found a large roach in my room. The front desk attendant seemed unsurprised, unapologetic, and the only feedback that I got was that he couldn't help with anything regarding a partial refund because I booked through a third party site.

This experience was the worst experience I ever had at quality Inn. They had roaches crawling in the room. And the trim of the wall was falling down and it was a musty smell in the room.

This hotel was trying to keep up appearances, but they did not pull it off. Right after entering my room, I noticed the quite literal layer of dust on the chair. I took a video of the chair and running my hand through it. This was followed up by walking into the bathroom, to have 2 dead cockroaches on the floor. Not being a fan, I walk back out to the room and see a live cockroach crawl from under the bed scurrying to get under the HVAC unit. I stripped the bed and went to sleep, as I was planning on being there for less than 8 hours. I went to get my breakfast the next morning, and they had almost nothing available. There was bread and bagels, with the only spread being cream cheese (no peanut butter, jelly, etc.). For the cereal, one was empty and other was full - they had Milk out (which I couldn't have), but it was sitting out in an area where the AC was out on a 90-degree morning already. That didn't feel safe. I usually go straight to the oatmeal - they said they have it daily - no oatmeal out, no packet out, nothing. So, they had bread and bagels with cream cheese, raisin bran with warm milk or a waffle...that was it. I cannot speak to anything else as it was a quick stop in and out (11pm until 7:30am the next day). Staff at the front counter were nice for the 2 times I saw them. Outside of the building looked good/clean, but the interior let you know what it was really like.