Granlibakken Retreat Near Tahoe Beach

Great cozy property that feels like home. It’s clearly easy to tell it’s properly taken care of because the owners appear to stay there as well. It’s VERY well located at the resort. Didn’t even need to drive once to the amenities outside the property. Probably the best located spot at Granlibakken

When we arrived, we immediately called the property manager to alert them that the loft with bunk beds had some animal damage and what appeared to be rodent droppings. We were told someone would come over and asked to send photos. We did so. No one came over, no one called us. I got an email response saying someone would try to come over to deal with the issue. No one did the second day. I called to ask again for someone to clean the issue so we could use those beds and to let them know the only downstairs toilet wasn’t working. I spoke to someone and then was left on hold for an absurd amount of time before hanging up. No one attempted to call back. I am beyond disappointed.