Best Western Ingleside Inn & Suites

Not enough parking kitchenette stove not working

Pool needs a little work but it’s ok

Pros: ample room, full size fridge and microwave, and comfortable bed and pillows. Cons: dirty, elevator broken, bugs in our beds (beetles if Google is to be trusted), no protein at breakfast, broken and missing exercise equipment, no maid service or clean towels. Would not recommend

Very nice pool and clean rooms

The staff was nice and it was nice to have a charger for my car

We went for a quick high school graduation event. The hotel was less than 10 minutes away. We were totally surprised to have a 2 burner kitchenette with a full sized fridge. We are so used to the tiny microwave/fridge/ironing board combo (really just the tiny fridge-LOL). The sitting area in the room was nice with 2 comfy recliners (that we didn't know were recliners until we checked out-but still comfy). We were really close to some fast food places like Dairy Queen, Whataburger, Pizza Hut and Dominos (we didn't get anything from them). There was also a supermarket (HEb) almost walking distance away. We also noticed a liquor store pretty close (not our cup of tea, but others might want their products for their "tea"). We did get to go food from Blackbeard's Too. This place was AMAZING with blackened mahi mahi and great burgers (live music on the weekends). It was almost next door to the hotel, but was kind of easy/hard to get to because there's not a direct road since the property has train tracks separating it from the restaurant. But, if you leave the hotel and turn left, go to Main Street and make another left and then turn left on West Main Street, you'll get there. When you leave Blackbeard's Too to go back to the hotel, turn left and continue on West Main until you get to the railroad crossing with Highway 361 and then make a right, you'll be heading back to the Best Western. They also have an EV car charging station (we don't have an EV, but others might want to know.

I stayed on 4th floor and they had moisture issues. They had a dehumidifier on that floor. I informed front desk daily that it was full and needed water emptying. Everyday I mentioned it but wound up emptying myself. The pool was to open w@10 but had to go to front desk to unlock . She opened gate but never came with towels. Overall they seemed short handed

Room and bathroom was dirty. I called the front desk for more towels a couple of times and no one answered. Then there were no towels at the pool and when I went to ask the front desk, the lady told me there were no clean towels for the pool and that there was nothing she could do about it.

Front desk was super friendly, clean hotel. Always good parking.

The hot tub was not warm, there was mold in the shower curtain, and they ran out of breakfast early. One of our staff was super friendly and helpful, the other was quite rude.

Dirty. They didn’t clean the rooms. When I need fresh shower towels they didn’t have any available. Someone left dirty underwear in the room from the previous stay. Probing more that the rooms didn’t get cleaned. Worse stay ever.

My room was very dirty, every where. We had told house keeping to not go in our room at all and they went in anyways. But on top of it didn’t change our sheets just gave us towels. There was gum in our lamps on the night stand. And we were told breakfast was from 7-10 our whole stay and on Saturday the front lady was so rude and pretty much yelled at everyone. And closed it at 9 / a little before 9. The cleanliness was just horrible there was stains and bugs everywhere. Will not be staying here again.

The property is run down. The fixtures are loose. Couldn't shut off the water in the tub. It ran all night. The breakfast was almost nonexistent. The exit door wouldn't close on its own. The room was pretty good. Nice mattress and TV. Also, a little kitchen in the room. A full size frig. and a little stove, with pots, pans and utensils. The hotel has a mildewy smell. The staff was nice, but the management doesn't seem to care.

Upon walking into our room the first thing we saw were 2 dead roaches on the floor

Mold every where

The room has a strong moldy smell. The sheets were damp from the humidity in the room. The room key didn’t work. It took two trips down to the desk to get someone to fix the door.

The toilet and bed was not clean

Room smelled bad

First day dirty bed sheets limited towels for 4 people no blankets for 4 days

Staff did not clean our room at all during our three night stay. There was rust in the bathtub and mold in the sink.

Not enough parking kitchenette stove not working

The rooms were clean, the beds were comfy

The day I arrived they warned me that there was a leak where the window was at, but they didn’t tell me that it would stink. I had a double queen bed. I asked to change rooms but they did not have anymore so they gave me one room with one king size bed. That room was much nicer and it smelled clean.

The stay was ok just wished that the tv had worked wasn’t able to relax and watch tv before bed

Hotel was clean. Air conditioning was cold but the room was very wet feeling. Sheets stuck to you at night and the bath towels would not dry out. Vent fan in bathroom was extremely noisy and may have had something stuck in it. I think we had gymnasts in the room above us after we told the employee at the desk not to stick us under the family of 6 that just checked in. Breakfast was 2 choices, waffles or what they put out; biscuits and gravy one day or some kind of eggs and potatoes the next. They did have extremely small yogurts but no fruit or cereal.

The staff was very friendly and room was very nice will be planning my next stay here

The room was very comfortable for 3 kids and 2 adults!

It started bad the first night. The AC wasn't working I asked in the morning to look at it because it wasn't working right and instead of just telling me they well send someone to check it out they tell me its a new AC unit and it shouldn't be nothing wrong with it SMH its was 72° F. They finally said Ok. They were bad cleaning our room it was clean all 4 days we were there. The top stove wasn't working neither SMH

The room was comfortable, clean and had a kitchen! I was very happy with the price as well. The staff was very friendly and helpful, and the free breakfast was decent. Definitely worth the stay!

The room was a good size, clean, comfortable beds, the air worked well, hot water, we had a comfortable and quiet stay, the staff was very friendly.

Front desk was empty with a sign saying call this number for assistance. There were two other families they're waiting. One was waiting for towels and said the girl was going to be right back. The woman working came back and handed the lady pool towels and said they were out of all other towels. She seemed very annoyed that there were people there to check in. We have called ahead of time to request bedding for the pull out sofa when we got into the room there was no bedding. We came down to ask for bedding and again she was not at the front desk so we called and she said that she would bring it up to the room. We left the hotel for several hours and when we came back that evening there was no bedding still for the pull out sofa. We called again and she said she would bring it right up. About an hour later she brought up only sheets. We made do for the night and the next morning she was still there we requested a blanket and pillows. She brought up one pillow. She seemed very annoyed with every request. This made for two uncomfortable nights especially for my daughter who had no pillow or blanket the first night and no blanket the second night. The rest of the staff was pleasant.

I got a suit and that was the most dirty hotel room i have stayed in I have to go get paper napkins and cleaning agents to wipe everything down Checked out was worst The receptionist came in after more the 20mins of trying to get someone to front desk and was so rude

For the price the room was average. Although the hotel and room was clean, having to wait for long periods until someone was available at the front desk was frustrating. The front desk was always empty because they were busy doing other jobs around the hotel.

Whoever checked me in was rude. She acted like I was bothering her. Everything else was awesome.

I got there little early there was no costumer service in front desk, then someone from cleaning staff called manager and she said come back 3:00 pm , no problem we come back around 4:00 pm front desk said the room you reserved is not available and they change it smaller room and we don’t have any other room, anyway we ended up to cancel and get another hotel, I will never go to that hotel.

This hotel had an empty front desk most of the evening. When the lady came to check is in she seemed to bothered because she was doing something else on her phone in the dinning area. No customer service skills and was not very friendly at all. The room was freezing and our TV control did not work. We went down to front desk for assistance and if course she was not there again. Completely empty lobby. A terrorist could of walked in with guns and no one would be there to protect the guest. There has to be done. Action needs to be taken. I have stayed at this hotel many times. I will not go back.

Very friendly staff and went above and beyond to accommodate us

The room was comfortable, clean and had a kitchen! I was very happy with the price as well. The staff was very friendly and helpful, and the free breakfast was decent. Definitely worth the stay!

The staff were super friendly and hard working. Highly recommend this place. Was a very safe area well lit parking lot. The breakfast in the morning was great very clean! We stay here always when in area.

Front desk was super friendly, clean hotel. Always good parking.

The front desk lady had a hard time finding our paid reservation and tried to charge me again. The bed was comfortable. The shower worked well. There was only one chair and we were two. Could use a footstool so we wouldn't snack on the bed. The carpet was not vacuumed well enough. We found about five shards of glass in the carpet on one side of the bed, and there was misc. trash on the edge of the other side. The sink was made for a tall person. There is no entrance to the hotel parking lot if coming from the other direction. We had to pass the hotel and make a u-turn at the next intersection. There is no back entrance.

Conveniently located

We went for a quick high school graduation event. The hotel was less than 10 minutes away. We were totally surprised to have a 2 burner kitchenette with a full sized fridge. We are so used to the tiny microwave/fridge/ironing board combo (really just the tiny fridge-LOL). The sitting area in the room was nice with 2 comfy recliners (that we didn't know were recliners until we checked out-but still comfy). We were really close to some fast food places like Dairy Queen, Whataburger, Pizza Hut and Dominos (we didn't get anything from them). There was also a supermarket (HEb) almost walking distance away. We also noticed a liquor store pretty close (not our cup of tea, but others might want their products for their "tea"). We did get to go food from Blackbeard's Too. This place was AMAZING with blackened mahi mahi and great burgers (live music on the weekends). It was almost next door to the hotel, but was kind of easy/hard to get to because there's not a direct road since the property has train tracks separating it from the restaurant. But, if you leave the hotel and turn left, go to Main Street and make another left and then turn left on West Main Street, you'll get there. When you leave Blackbeard's Too to go back to the hotel, turn left and continue on West Main until you get to the railroad crossing with Highway 361 and then make a right, you'll be heading back to the Best Western. They also have an EV car charging station (we don't have an EV, but others might want to know.

I got there late at night and the guy was very nice and helpful. Had a King suite and it was very nice, had a kitchenett, everything was very clean and room was BIG. It had a seperate living room from bedroom with a big screen tv in each. Stayed for 2 nights very quiet, no problems at all. Holly the manager is Awesome great customer service. OVERALL EXCELLENT STAY!

Convenient location,quiet.

Clean, comfortable. Convenient

Excellent service, rooms could be a bit more clean, breakfast was okay.

Loved the hotel and staff, but breakfast was below standards

Unfortunately the only disappointment we had was the breakfast, everything else was good.

The property is run down. The fixtures are loose. Couldn't shut off the water in the tub. It ran all night. The breakfast was almost nonexistent. The exit door wouldn't close on its own. The room was pretty good. Nice mattress and TV. Also, a little kitchen in the room. A full size frig. and a little stove, with pots, pans and utensils. The hotel has a mildewy smell. The staff was nice, but the management doesn't seem to care.

Hotel was clean. Air conditioning was cold but the room was very wet feeling. Sheets stuck to you at night and the bath towels would not dry out. Vent fan in bathroom was extremely noisy and may have had something stuck in it. I think we had gymnasts in the room above us after we told the employee at the desk not to stick us under the family of 6 that just checked in. Breakfast was 2 choices, waffles or what they put out; biscuits and gravy one day or some kind of eggs and potatoes the next. They did have extremely small yogurts but no fruit or cereal.

Area of improvement could be the free breakfast. The eggs were overcooked and sausages very dry.

The room was comfortable, clean and had a kitchen! I was very happy with the price as well. The staff was very friendly and helpful, and the free breakfast was decent. Definitely worth the stay!

Stayed here on two separate occasions, the staff has always been incredibly kind and accommodating. The breakfast was always really good and filling with many different options. Rooms were comfortable and they were always willing to fix any problems that occurred while we were there!

The hot tub was not warm, there was mold in the shower curtain, and they ran out of breakfast early. One of our staff was super friendly and helpful, the other was quite rude.

I enjoyed everything about the hotel. Was nice to have different breakast options and waffles everyday.