Quality Inn Charleston - West Ashley

When we checked then there was people hanging over the balcony place is not as clean as they say it is there was no pillows on one bed the two pillows that was on the one that I did sleep on were like smashed and put together there was blood on the bottom of one of the blankets in the room I asked for a king size and the rooms that we got were two twins or two full size there was no toilet paper that telephone did not work was not even plugged in it wasn't a cord for the phone they have no option to buy any you know snacks or anything no there's really that was one of the worst hotel stays I've ever had it was not like I say very very not clean the parking lot was dirty

They charge an extra 50 bucks for a non smoking room. The room was run down and had absolutely no amenities. There is Narcon on site and the front door is locked so you need to speak thru a service window. Very sketchy vibe. I could not stay there even 1 night.

The sink leaked at every connection, cleaning service came and took all the towels and wash clothes and didn't return any and didnt make bed. The door had been clearly kicked in many times. Refrigerator was dirty and frozen over. The mattress was horrendous, someones butt imprit is permanently in it. The first thing I noticed bringing in suitcase was an empty cocain baggie in the parking lot. No toilet roll holder. Vent fan was hanging out of the wall.

The place was so dirty and smells awful.

The room was dirty, sheets had holes in them (every sheet), shower was dirty, face basin was dirty. I did not enjoy my stay here at all.

The room was disgustingly dirty and the lamps were grimy and rusted, the microwave was extremly dirty. If id had a backup plan i would have checked out immediately. A non smoking room but the tub has cigarette burn on the side of the tub. Nothing was clean and im terrified that the linebs are dirty.

It was very disgusting. No housecleaning service. Had asl for broom and swiped the room my self bathroom was dirty. Fridge and microwave was nasty.

Not clean. Toilet falling apart.

Room smelled like marijuana bathroom dirty sheets had burn holes. I wouldn’t recommend staying here. Go down to the Comfort Inn. You won’t regret it.

The ceiling in the shower was covered, and I mean completely covered in mold. There rest of the room appeard and felt clean. I was not expecting to see that the next morning. The water pressure fantastic, but I didn't want to spend 1 more second in the shower.

The sink leaked at every connection, cleaning service came and took all the towels and wash clothes and didn't return any and didnt make bed. The door had been clearly kicked in many times. Refrigerator was dirty and frozen over. The mattress was horrendous, someones butt imprit is permanently in it. The first thing I noticed bringing in suitcase was an empty cocain baggie in the parking lot. No toilet roll holder. Vent fan was hanging out of the wall.

The rooms looked nice and seemed clean until we saw bugs in the sink and bed. The service was good though.

Room felt like a basement. Bathroom was dirty and door was falling apart. Limit effort put into maintaining hotel.

Hello! The property is run-down. They need to renovate it. It is not the best. It was okay.

Don’t let the “updated” lobby fool you. The rooms have been given somewhat of a facelift, but is still shabby. Our room’s lampshades were dented and torn, refrigerator was a little grimy, etc.

Looks far better in the pictures. Was given a smoking room when we got there as they said I didn't select a non-smoking room which I did. Then later that night there were only two towls to take a shower, same manager told us we only specified 2 guests so I had to open up my phone and show where I did pick two adults and two children. Beds were uncomfortable which didn't really matter since we didn't get any sleep for 3 nights because of the waffle house next to it where it was super loud and people screaming all night long. There was also this crack head mentally ill lady that roams the parking lot. I turned around when coming back in from dinner and she was in the face of my 12 year old daughter screaming. I wouldn't recomment this place and will never stay here again.

We stayed on a Saturday night. It was so noisy we couldnt sleep due to the loud music from the party downstairs which lasted until around 430 am. The room had no real venting ir air flow so it was stuffy, stale and hard to breath even with the a/c on high. We reserved a room with double beds and were placed in a room with nothing but one bed, not even a chair or place to sit. Definitely will not stay here again

It was a little outdated but the staff was friendly

They did not have nonsmoking rooms

The room was clean and comfortable. I was a rare smoking room that was not overwhelmed in smoke stink The door had a large gap at the bottom and did not always close properly.

They give me a smoking room even tho i don't smoke

For a king size bed. It only came with two very small and compressed pillows. I had to stop at Walmart and buy pillows

It was quiet and i could smoke inside

Hotel was not clean. Burn holes everywhere. Not what you would expext from an Quality Inn. All rooms were trashed person at front desk not nice and kept following people around. Asked for extra towel and gave us an attitude saying housekeeping left them. Well they didnt and when we asked again they only gave one and didnt wanna do that. Overall not a good stay.

The hardwood floors were gross and oily. The toilet wouldn’t flush my log. I checked in at 9 and had to interact with an employee through a window, which is totally fine, but he didn’t say anything to me. Just made hand gestures. Weird place. 100% do not recommend staying there. It’s a cheap stay, but it’s still not worth what it costs.

It was a little outdated but the staff was friendly

Staff was nice.

Check-in happened through a side window after dark. We came in after driving 15 hours. Keys didn’t work, so I had to go downstairs and wait for keys to be reactivated. Walked into room with bugs on the ground, visible damage to walls and doors, generally poor condition.

Thank you for the hospitality

The experience was the worst I have ever had. In fact if we could have found another hotel with vacancy in the general area we would have left. The room door was missing the weather stripping and when I pointed it out to the manager I was given a towel to put in front of it. There was enough gap a snake, mouse, bugs or someones hand coul fit under it. Mold on the bathroom ceiling a bug on the bathroom wall. I asked for a different room but was told there were none available. I have pictures but this site wont let me upload.

We got to the property around 9:15pm after dealing with a lot traffic coming from Knoxville. We were tired and hungry, so we really needed something to eat. We checked in and hotel the manager seemed really nice. However, when we got to the room that’s where the problem began. It was disgusting. There was cigarette burns on the comforter and a booger smeared on the wall. The sheets had been washed, but brown stains all through them. To be fair, my wife and I didn’t immediately complain because we were hungry and wanted to get to downtown Charleston. We came back a hour and a half later and told the manager the room was not to our liking. He told us it was to late to refund us the night, but he did refund us the next two. We went down the street to Best Western and got what we needed- a nice and clean room. Overall, we just didn’t think we should have to pay for a room that was in that condition. I do understand that we waited until we had some dinner first before complaining, but the manager should never rent out a room in that condition. We’ve used Expedia a dozen times and never have we been disappointed. We complained to Expedia, but the they said it was the manager’s discretion about the first night charges. I did send them pictures of the room for their records. Why am I using Expedia for if they put motels like this on their website. I might try Hotels.com next time.

I was asked by the manager if I was exposed to any bed bugs and not very polite

The service was excellent the rooms are nice and clean and I enjoyed my stay actually I'm still here

It is not a safe place. If I was with my family I would have just forgot about the money and left. I will never use Quality again.

Dirty and unsafe area

Looks far better in the pictures. Was given a smoking room when we got there as they said I didn't select a non-smoking room which I did. Then later that night there were only two towls to take a shower, same manager told us we only specified 2 guests so I had to open up my phone and show where I did pick two adults and two children. Beds were uncomfortable which didn't really matter since we didn't get any sleep for 3 nights because of the waffle house next to it where it was super loud and people screaming all night long. There was also this crack head mentally ill lady that roams the parking lot. I turned around when coming back in from dinner and she was in the face of my 12 year old daughter screaming. I wouldn't recomment this place and will never stay here again.

Itbwas a great peaceful night

There were bugs all over the room. It was filthy. The front door would not close all the way shut and shortly after I got the room there was a junkie banging on the door asking for drugs.

We stayed on a Saturday night. It was so noisy we couldnt sleep due to the loud music from the party downstairs which lasted until around 430 am. The room had no real venting ir air flow so it was stuffy, stale and hard to breath even with the a/c on high. We reserved a room with double beds and were placed in a room with nothing but one bed, not even a chair or place to sit. Definitely will not stay here again

Old old building with crummy workmanship to make it less old looking. Tiny pillows. Less than friendly front desk. Convenient location but I wouldn’t stay there again

This was the worst place I have ever stayed at in all of my travels over all of the years. This place was an absolute dump. There was mold growing on the bed box springs, bed bugs and bugs crawling on the floor. It was unsafe! We couldn't run the AC because of the 6 men that were smoking pot on the porch next to us kept blowing in the room. The second night when we arrived back at the hotel there were two prostitutes standing outside that same door next to us. There was a soda can in the freezer than had exploded and was completely full of ice. I tried to get out of the reservation with Expedia but they said it was upto the hotel to authorize the refund of which they refused. I misplaced my hotel key so I asked the very rude girl for a replacement. She never even asked me for my ID. Just asked me the room number and handed me a key.

It was just ok. Kind of a sketchy crowd staying there. But bed was fine shower was fine

Room smell like marijua people out in walk way smoking it I will not stay there anymore this was a bad experience of a hotel we had family staying as well with. Kids not a good place to stay there.l

Dirt and a dirty towel in dresser drawer. Not all dirty linens had been collected. Smoke detector also in dresser. Call the office at 3am to make a noise complaint, staff member told us to go ask the room where the music was coming from to be quiet. Breakfast was bananas cereal and a waffle maker. Will not come back

The room was filthy. When you check in, the area is nice and the GM somewhat friendly but the rooms are disgusting. No bedbugs but we should have paid no more than $50 for this room not almost $150. Breakfast was nice.