Fairfield by Marriott Rochester Henrietta/University Area

The room is very clean and cozy, and thw pool is small but good enough.

Small but efficient. The pool room was heated well but the pool was only 4 feet deep which is okay. Overall the hotel is perfect for a short stay.

location, EV charger, slow to pick up laundry but fast in laundering, didn’t charge me for laundry but charged me for a beverage i did not consume. so pleased they are adding 5 more chargers

Pool was clean, and available. Room was nice and clean.

We had a comfortable stay. There was a minor issue with our tv and we were quickly moved to a new room. The staff was responsive and courteous. Pool was warm and in good repair. Breakfast provided more options than we expected and food was good quality. We would stay again on future trips

Nice staff, gym and pool are nice amenities water pressure good too!

Great staff on duty at the desk for check-in. She was very helpful and friendly. Room was very clean. My grandson loved the pool. Great location close to food and shopping. The coffee was fresh was before breakfast time. Breakfast was well stocked as well. My wife and grandson had bagels and waffles. Both were happy with what they had.

Really clean lobby, comfy and clean beds. Disappointed that the pool wasnt working both Friday And Saturday night. Currently pregnant and one of the reasons I picked the hotel was because of back issues and how much swimming alleviated the back pain. Had a loud youth hockey team and their parents staying this weekend. Not the hotel's fault but the walls on the first floor are pretty thin.

In general: not recommended for stay. Pros: compatible price, free breakfast and parking, free charge stations for EV. Cons: far from downtown Rochester, feels like in the middle of nowhere, the night I stayed, 3 police cars chasing a car and arrested the driver right at the entrance of the hotel area. No complimentary bottle water in guest room, TV in my room not work, drain of shower tub is blocked. Quite limited breakfast and No refills of food even it’s still 20 mins to breakfast closing. Really doubt this is a hotel managed by Marriott?

Our stay at this hotel was overall fine, but the evening of the one night we stayed, we used the pool. After spending some time with my kids in the pool, I began to notice some very disgusting looking globs in the pool. It made me feel sick to my stomach, and I feel sick to my stomach now even recalling this. It was gross.

Bathroom floor had sticky goop patches. Pointed it out within an hour of arrival, and twice again to the front desk staff. We stayed 3 nights total, never any attempt to clean it by the staff. Gross, disappointing service. Never again for us.

Front desk area was in disarray. The clerk had telemondo tv blaring at 139 decibels and when we asked why it was so loud she said she didn’t know and didn’t speak Spanish. The room was ok, light switches were filthy. Just a run down poorly lit property

Dirty. If vacuumed, poorly so. Trash on room and hallway floors. It did not appear as though room prep had been completed due to debris on the floor and the way bed coverings were rumpled and the pillows thrown on the foot of the bed. The conditioner pump in the shower was empty. When we arrived the hallway floor had trash on the floor. The same trash was still there when we departed the next morning. First and last time staying at a Fairmont.

Room was not ready when we came, toilet and bathroom was dirty with hairs on the floor, toilet, and towels, bed not well made

Clean rooms

Room was very clean, staff super, could walk to Peppermints restaurant or McDonalds.

Very comfortable, clean, good value for amount paid.

The front desk staff were very personable but we were dismayed to find our room hadn’t been cleaned properly. There was old rice left in the microwave and a used tea bag in the coffee maker. We also think that the bathroom amenities hadn’t been properly replaced. There were no drinking cups or hand lotion bottles. It made us start to question if the room had been vacuumed or the sheets changed since the last guest.

One of the dirtiest hotels I've stayed at. Hallways, elevator, and room. I took several photos but won't post them on this site, but if the hotel wants them I'll send them. If I wasn't already running late in the day, with an enormous amount of work to do before an early morning meeting, I would have left. Will not be returning here.

Hardly could ever find a staff member at the desk and if you did, they weren’t pleasant at all. Hair and soap scum on the shower wall that had not been cleaned. Super out of date and doesn’t look clean. Not sure what the disconnect was with my room but i stayed 3 nights and literally every single time i left my room and came back, neither of my key cards would work. I had to go all the way back down to the desk and have them reprogrammed every single time, with zero explanation. Breakfast wasn’t bad, bed was comfortable enough. Overall definitely wouldn’t recommend.

Room was clean and quiet. I normally have difficulty sleeping in a hotel, but had a great night's sleep. Hotel staff was extremely helpful.

1. Noisy! We were given a room next to the elevator. We can hear the elevator going up and down through the wall. Took us awhile to figure out where the noise is from. The constant sound woke us up early morning. 2. Noisy! The ac unit is extremely loud. The room furniture seems modern and newish. Guess they didn’t bother to replace the old ac unit. 3. The bathroom is really tiny. Overall really bad stay and will avoid if you want a good rest.

The room was pretty average, but the bathroom was SMALL! The door came within an inch of the toilet when you swung it open and closed. That’s my biggest complaint. The free breakfast was mediocre. I’ve had better for sure. But overall it was a pleasant stay.

Easy check in/out, clean, comfortable room. Neighbors either had food poisoning or prostate problems because I heard the toilet flush every 5 minutes.

Hated the price gouging because of school R I T graduation. Bed was inadequate—a set of box springs with a 2/3 in pad, we could hear the springs when we moved. No one serviced the room for the 2 day stay. No linen service. No garbage removal. No vacuuming. Nothing.

Room was OK, AC very noisy. Decent breakfast.

Pleasant, comfortable beds.

Room was spacious and beds were nice, but the toilet clogged and when I called about it, they just brought up plunger from me to clear it myself. The the air handler was really loud and there was a big wind storm our 2nd night there and the windows rattled all night long. Guy in room adjacent was having a phone conversation after we went to bed and he might as well been in our room the wall was so thin. So, won't be booking that one again.

I did not sleep well due to a very uncomfortable mattress. I also had to wait at the front desk for awhile until someone came by-no bell to get attention, etc.

The place is nice but not much to do around the area. It would be a 6 min drive to get downtown so that’s not bad. Pool is fine but could be better. The rooms are small.

Bathroom floor had sticky goop patches. Pointed it out within an hour of arrival, and twice again to the front desk staff. We stayed 3 nights total, never any attempt to clean it by the staff. Gross, disappointing service. Never again for us.

Clean, quiet, good service.

Guys at the front desk were superb. A1. High class and fast. Best check in ever.

My stay was clean, quiet and peaceful but it was clear at check in that the room I had booked for three nights had been given away when I specifically said I’d be checking in at the wee hours of the morning. I asked to be moved to a room with a king sized bed as I had originally booked for my remaining nights and after giving me the runaround just flat out said “no.” No apology or discount for not having the room I had actually requested. To add insult to injury I checked into the room that they gave me the first night and there was a lightbulb and globe from the center bed light on the stand between the two beds. Someone knew it was there because there was painters tape over the lightbulb socket. I asked three separate staff members to - at the very least-remove the globe and bulb if it could not be fixed. To me, this is unacceptable- I got the same fake smile and “ok” but nothing was done and it was still there when I checked out. I was too busy and exhausted while I was there to get on them about it, but seriously- I’ve never seen anything this blatantly out of place. The room was clean, the bed was comfortable, and I could sleep & shower for the purpose of my visit but beyond that, the manager just gave me small talk and a smile and didn’t actually listen to or follow through on a single thing I asked about and I wasn’t asking for much. This hotel could be a great stay with the right management. I addressed one other problem w management & that was ignored too.

Checking in at this Fairfield was a very bad experience although we had had reservations for 2 weeks we were told they didn’t have a room for us. We had even called two hours earlier to make sure our room was available.

My family and I arrived at the hotel after a seven hours drive and no staff was available to do the check in. We waited 30 minutes until a staff member showed up to check us in but we were told that no queen beds were available and I had made my reservation 2 months ago. The front desk staff member was the only worker on site running the business. He was the one who had to clean the room while we were in the waiting area. We waited almost 2 hours for a room.

Nice property, friendly staff

Just there one night. Desk staff are super friendly. Breakfast options are plenty with hot and cold. Great value in Rochester South / Henrietta area!

The staff here were wonderful - very welcoming and helpful. Made me feel very welcome as I checked in and checked out. Customer Service throughout my stay was excellent.

This hotel does not honour online hotel bookings. I booked and paid for a room in full for Saturday, June 22, 2024. When I arrived to check in the attendant said that there are no rooms available. When I showed her my reservation she said that my reservation cannot be honoured because they have no rooms available. She said that the Manager/Owner did not turn off the online reservations even though she told him to do that and she had been yelled at all night about this. There was no other hotel/motel vacancy in the area and as far as 50 miles in either direction due to a music festival. Do not book this hotel thinking that they will actually reserve a room for you. Complete bush league operation.

Good price. Quiet location but far from everything I needed to do.

it needs to better marked - hard to find off West Henrietta Rd

Not a lot in tbe area but nice accommodations

Our 1 night stay was nice and ose to RIT. Room was clean. The continental breakfast was typical. Would prefer the scrambled eggs not be from powdered eggs, but its typical of many mid priced hotels. Of course, this cant be compared to the other higher end Marriot hotels.

Exurban, outskirts. Big box hell.

Clean, easy check-in, good location.

Difficult to find driveway in. Poor signage. But property itself well kept, neat and attractive.

Perfect spot to stop to break up drive from Boston to Notre Dame. Accommodations were clean, safe and affordable.

Close to highway and restaurants clean and quiet

Staff was nice, location was convenient

Location was clean. Beds were comfortable. The check in was fast efficient and friendly. The food at the breakfast was great. both pork and turkey sausages. They even had alternative milks for those of us who cannot consume dairy. That was a welcome and rare touch.

I was pleasantly surprised when the breafast was very good they had vegan sausage and kelbsa to almond milk and soy milk options plus friendly staf will be returning to that area in 2 months and this is where ill stay again for a longer duration and love it!!..my husband said the same thing this will be our favorite hotel in this area highly recommended 😀

Quick check in Amd out. Great breakfast

The room was pretty average, but the bathroom was SMALL! The door came within an inch of the toilet when you swung it open and closed. That’s my biggest complaint. The free breakfast was mediocre. I’ve had better for sure. But overall it was a pleasant stay.

We had a comfortable stay. There was a minor issue with our tv and we were quickly moved to a new room. The staff was responsive and courteous. Pool was warm and in good repair. Breakfast provided more options than we expected and food was good quality. We would stay again on future trips

No coffee at breakfast. Breakfast didn’t look appetizing. We left and found a restaurant for breakfast. Everything else was ok.

There was a good variety of food available for breakfast. I've never seen so many dairy-free milk alternatives outside of a supermarket. It would have been nice to have a microwave in the breakfast area, as they served hard-boiled eggs, but that's not a deal breaker. There was also a mini-convenience store, if you don't have transportation available. The staff was friendly and allowed us to use paper plates and "silverware" for food prepared in our room. The room was clean and neat.

In general: not recommended for stay. Pros: compatible price, free breakfast and parking, free charge stations for EV. Cons: far from downtown Rochester, feels like in the middle of nowhere, the night I stayed, 3 police cars chasing a car and arrested the driver right at the entrance of the hotel area. No complimentary bottle water in guest room, TV in my room not work, drain of shower tub is blocked. Quite limited breakfast and No refills of food even it’s still 20 mins to breakfast closing. Really doubt this is a hotel managed by Marriott?

The staff at check in was nice. We were mainly there to get a few hours sleep before getting back on the road. Highly rated so disappointing experience. Toilet seat broken, bathroom not very clean and very small. There was a bag over the smoke detector in the room. Breakfast was supposed to start at 6 but still had old food in containers- maybe we were too early. We left and got food later.

We were just staying overnight and arrived late and left early. We had to leave by 8am but breakfast did not open until 8 which was a little disappointing. 8am seems a bit late to start breakfast at a hotel even on a weekend. Other than that everything was very good. I really like the premium towels.