Camelback Lodge & Aquatopia Indoor Waterpark

The resort is nice and convenient to the slopes. I liked having the shuttle service rom the hotel to the ski lodge.

We have nothing to complain about at all during our stay. We should’ve researched further as we didn’t realize there was extra charges for just about everything. Parking was an extra fee $25/night to self park or $40/night for valet. There wasn’t even a coffee pot in the room so just to get a cup of coffee in the morning was a long walk to the lobby and cost money at one of the cafes. And then we didn’t realize the outdoor water park wasn’t included in our hotel stay. We went up at 5pm to go to one of the restaurants and didn’t realize that you couldn’t even get in to eat somewhere without a water park ticket that was $40 a person. And then even a bottle of water was $4.50. It was just a little disappointing that we paid so much to stay there and nothing but the indoor water park was included. Just do more research than we did before you go and get nickel and dimed like we did.

The heating system is too old every time it turns on it’s too loud you can’t sleep if your are sleeping it’ll wake you up they charge too much for parking ,parking it should be free like KALAHARY .

Likes: convenience. All activities were relatively close with a shuttle to those a bit further out. Rooms were in good shape, Mountain View’s were nice to wake up to. Outdoor waterpark was large with many areas to explore. Mountain coaster was a fun activity. Zip lines offer an adrenaline rush. UTV tour, while expensive, is a cool offering. The arcade is large with nice offerings as far as games and prizes go Dislikes: indoor water park was faded and not in good shape. Didn’t seem like safety was a priority and the indoor park was understaffed. Food is way limited. The restaurants off site are too expensive for what is offered and barrelli’s got my wife and I sick. The water in the outdoor park was extremely cold, not controlled, like way uncomfortable. The water tubing was a joke. Do not waste your valuable time. The website is terrible and unreliable and needed to order activities. Signage at the resort and throughout the activity area and outdoor park are horrific. Housekeeping is terrible, unfriendly, and cannot communicate So close but yet so far away with regards to offerings and service Can be amazing but staff, run down indoor waterpark, freezing waters, way expensive offerings, basically zero housekeeping, limited expensive food offerings, limited parking for hotel guests (I had to park in daily lot and was rewarded with a huge dent and scratch on my car) leave you saying ugh! It could have been…. I may be crazy enough to give it another try… maybe.

The hotel and water park are nice. We tried to go skiing, only the baby hill chair lift and 2 magic carpets were running, the other chair lifts were either breaking or not running. No refund available. It’s ridiculous, if the mountain isn’t working you should refund the customers the lift tickets.

The good: responsive, friendly, and genuinely helpful staff. The free shuttle service is great, and there are so many activities that kept our 7yo engaged and happy. Aquatopia is great fun, the indoor ropes course is excellent, mountain coaster was a hit. Rooms were surprisingly quiet and beds comfortable. The not great: slippery algae on floor and steps in Aquatopia; bathtub had no stopper and was unusable; cabanas are so overpriced that most of them stood empty even in July. Also, no coffeemaker in your room. The bad: booking activities on the app or website was deeply frustrating. The interface is NOT intuitive, and it froze up on me repeatedly. I gave up more than once and went down to the Events office (not easy to find) and had to book in person. I overheard other parents complaining about the same issue. Skip the mini golf course. It’s tiny and looks like they ordered a backyard set from Temu. Also, the check in counter is clearly too small, understaffed, and overwhelmed. Expect LONG queues to check in. Would we return? Probably. It’s a nice resort. But please fix the app/website for online activity booking. Please.

Great property convient location to everything lots of options available. Needs more parking spaces for guests. Food options were varied but low in quality over priced and poor in taste.

Unfortunately, not all the slides were available at the water park — some of them were closed. We were also disappointed by the very small parking lot; it was especially difficult to find a parking spot on the weekend.

We go to Camel Beach indoor Waterpark every year. We absolutely enjoy going there. My 13 year old grandson knows the place like the back of his hand. We feel safe allowing him to go around independently. Plenty to do for kids and adults. Many amenities. Enjoy the coffee bar in the morning. Only bad part is often times the various slides are closed. Very unfortunate when you're paying top dollar and everything isn't available to the kids.

He led in at 4pm but I didn’t get room until 6pm almost but you can’t check out sharp 11am if you are late then they will charge you for another day then why I had to wait 2 hours to get my room when I paid for it? and very limited waiting sitting I had to standing with my wife and child all these time. They refused to clean my room because I’m staying 2 nights not more than 3 nights! Really spending a lot of money for what this kind of service? Terrible. Indoor water beach water smells bad it’s unhealthy. Outdoor water park was great. Food option is very limited had to wait in the line for long time so we dine outside. I will never return here again.

The Only Thing I Complaint The Room Had A Lot Of Dust!!!! Cleaning Team Need To Do Better Imcluding The Supervisor!!!!

While in Aquatopia i had to throw out our food after eating a little because of roaches climbing on table and plates. Didn't order anymore food in fear of waisting more money.

⸻ Our stay at Camelback Resort was a nightmare. We booked a room with a balcony to celebrate our 3-year-old son’s birthday, but at 3:45 AM, we discovered a bedbug. After calling the front desk, we were left waiting nearly an hour in the same room with our child before getting a text that a new room was ready—no one came to check on us or assist. We were handed a cart and told to move ourselves. The new room was a downgrade with no balcony, even though we had paid extra for it. When we asked to switch to a Mountain View room earlier, we were told it would cost $100, which we declined. Customer service later told us the upgrade should’ve been free, but the front desk refused. A maintenance worker admitted the hotel was operating at only 28% capacity, so the lack of availability wasn’t the issue—they just didn’t care. When we decided to check out early, I returned to get my son’s stuffed animal and was shocked to return to the lobby and find security waiting for us. The officer never explained why he was there, argued with my fiancé, followed us to our room, and kicked us out. We believe we were racially profiled, as we were calm the entire time and simply wanted to leave. This was traumatizing, unprofessional, and completely unacceptable—especially on our child’s birthday. We’ll never return

It's clean and well kept.

The Good... the service and friendly employees...the way the waterpark regulated the overall temp of the water and anbient air. Very noticeable as we stayed at other parks and there was a way more comfortable feeling ...no excessive cold times exiting water areas. Huge plus ➕ The bad... Paying to park? ...really? ...knew it was coming as i made the reservation but should be included...car never moved in the standard lot. Seemed like a money grab. The ugly... 2 things...room upon entry had alot of gnats all over... i was in room 301 got most of them some are up high that i couldnt clean off wall in either the vanity / microwave area Last is the coffee cafe we visited on the 27th...after we finished we sat directly across from the register in the 1st oversize booth. Across the ledge as we were just about to leave we saw a cockroach moving across it. My kid took a pic which i will not include in this review. Positive bonus was the reptile show which my kids loved....thank you

For starters no parking anywhere neer the front doors closest parking 1/8 of a mile away second the room was horrifying there was hair in the sink stuck to the shower wall on the bed sheets etc was afraid to walk around the room in bare feet kept our socks on. Air conditioner was mediocre barely kept room comfortable,beds were the most uncomfortable thing we have ever slept on then to top it off thought that breakfast would have been included but apparently 300 plus dollars a night doesn't get you that,it was another 25 dollars a person. Needless to say we left at 7:15 in the morning and didnt look back will never recommend or stay there ever again.

We had a fantastic time! Clean facility, kind staff. Water in Aquatopia is a nice temperature, I took my 11 month old & my 6 year old and they absolutely loved it. The only caveat is this place is super expensive & you’re paying for EVERYthing. Aside from the prices it was very fun and we’ll be back.

Hair all over the bathroom floor and shower. Dirty towels. No soap or tissues in the bathroom or room

It is very clean hotel and water park

Was very disappointed in the cafe area pool and room. All very dirty and smelled like smoke. Staff were great and very helpful. Food is way overpriced for quality. I ordered a chai tea and it came to $8.22. That is absurd. May not return again.

It was so quiet. Kids had fun . Room was accessible early and clean

Clean property, standard rooms have no coffee pot so you are forced to walk quite far (0.4 miles) back and forth from the furthest rooms to get coffee. Meals were not great and very overpriced. Better options outside resort area but parking is a nightmare when you return. Waterparks very crowded. Rooms were nice though, quiet and clean. Lots of activities if you choose to participate.

Liked the outdoor activities, mountain coaster, staff was really helpful and friendly.Didnt like the noisy air conditioning, that half of the slides were closed, limited dining options.

Rooms with king bed and a bunk room is fantastic. Facility is looking worn (carpets in the room and waterpark). We were able to hear a lot of noise from neighboring rooms

Staff was absolutely amazing, always smiling and welcoming. Room was clean with a beautiful Mountain View. 100% recommended and we will definitely be back.

The good: responsive, friendly, and genuinely helpful staff. The free shuttle service is great, and there are so many activities that kept our 7yo engaged and happy. Aquatopia is great fun, the indoor ropes course is excellent, mountain coaster was a hit. Rooms were surprisingly quiet and beds comfortable. The not great: slippery algae on floor and steps in Aquatopia; bathtub had no stopper and was unusable; cabanas are so overpriced that most of them stood empty even in July. Also, no coffeemaker in your room. The bad: booking activities on the app or website was deeply frustrating. The interface is NOT intuitive, and it froze up on me repeatedly. I gave up more than once and went down to the Events office (not easy to find) and had to book in person. I overheard other parents complaining about the same issue. Skip the mini golf course. It’s tiny and looks like they ordered a backyard set from Temu. Also, the check in counter is clearly too small, understaffed, and overwhelmed. Expect LONG queues to check in. Would we return? Probably. It’s a nice resort. But please fix the app/website for online activity booking. Please.

I recently stayed at Camelback Lodge and overall, the property is absolutely beautiful — the scenery and amenities are top-notch, and it’s a great place to relax and enjoy nature. However, there are a couple of things to keep in mind: The hotel only has front elevators, which means if your room is located at the back of the property, it can be quite a long walk to access the elevators. This might be inconvenient for guests with mobility issues or those carrying a lot of luggage. Additionally, I was a bit disappointed with the deposit process. My deposit was held for 10 business days, whereas I’ve experienced other places that release deposits within 3 to 5 business days. This longer wait can be a bit frustrating. Overall, I enjoyed my stay, but these aspects could be improved for a more seamless experience.

For such a lovely looking property, the hotel rooms were terrible. The showers didn’t get hot even after running for a few minutes cranked. Couch was broke. Ac was a mess and tv didn’t work. We called for a pack and play and they brought it right away only it was broken. I think there are likely several better options in the same area to stay in.

nice clean hotel, spacious rooms, free indoor water park is a big plus, mountain attractions around the resort makes it even more worth it staying in a beautiful location

Awesome views of the mountains with even better sunrises & sunsets.

From check-in to check out, there was nothing but problems. Everything was extremely overpriced, ZERO customer service (can’t even get a human on the phone when calling from room), restaurants ran out of things. Do not recommend and will not be back.

We were giving a number to text for room service no response , I was asking for an extra blanket for my wife . The text a number thing needs to change if there’s going to be no response and no response when calling the front desk this is unacceptable when being charged a resort fee when your paying for a service

I had a very frustrating experience at this hotel due to poor customer service. I was owed a credit, which took 14 days to be refunded, and despite multiple voicemails and emails to the billing department, I never received a response. Additionally, I needed extra blankets for my kids and tried calling from the room multiple times, but no one answered. The lack of responsiveness and basic guest support was extremely disappointing. Definitely won’t be staying here again.

The check in was way behind they had us wait for about an hour until our room became available. Staff was not really helpful until I asked for a manager .

The good: responsive, friendly, and genuinely helpful staff. The free shuttle service is great, and there are so many activities that kept our 7yo engaged and happy. Aquatopia is great fun, the indoor ropes course is excellent, mountain coaster was a hit. Rooms were surprisingly quiet and beds comfortable. The not great: slippery algae on floor and steps in Aquatopia; bathtub had no stopper and was unusable; cabanas are so overpriced that most of them stood empty even in July. Also, no coffeemaker in your room. The bad: booking activities on the app or website was deeply frustrating. The interface is NOT intuitive, and it froze up on me repeatedly. I gave up more than once and went down to the Events office (not easy to find) and had to book in person. I overheard other parents complaining about the same issue. Skip the mini golf course. It’s tiny and looks like they ordered a backyard set from Temu. Also, the check in counter is clearly too small, understaffed, and overwhelmed. Expect LONG queues to check in. Would we return? Probably. It’s a nice resort. But please fix the app/website for online activity booking. Please.

We reserved 3 rooms for a family vacation. Two 2 bedroom suites and a Room with 2 queen beds. The 2 bedroom suites were for my sons families with infants so there would be a separate room for the baby to sleep. we did not get one 2 bedroom even though we had a confirmation letter. Camelbacks reply was they were out of rooms. Also our rooms were not ready at check in time. Check in time was at 4:00 pm, we recieved aou rooms at 7:00 pm. Two families with several small children in limbo because of a poorly run facility. I overheard a couple with an infant saying they hoped there room was ready, this was at 6:30 pm the following day. seems they cannot provide rooma on a daily basis.

People were very friendly! Every staff was very friendly, helpful and polite

Check in process was good. The front desk clerk was very helpful ! The property is big and so much to do. The food at the onsite restaurants was good. Enjoyed the stay!

He led in at 4pm but I didn’t get room until 6pm almost but you can’t check out sharp 11am if you are late then they will charge you for another day then why I had to wait 2 hours to get my room when I paid for it? and very limited waiting sitting I had to standing with my wife and child all these time. They refused to clean my room because I’m staying 2 nights not more than 3 nights! Really spending a lot of money for what this kind of service? Terrible. Indoor water beach water smells bad it’s unhealthy. Outdoor water park was great. Food option is very limited had to wait in the line for long time so we dine outside. I will never return here again.

We had a wonderful stay from the friendly concierge at check-in to the staff outside the arrival area. One of the greeters, Bob, was especially kind and sweet, engaging in conversation with our whole family and making us feel welcome. They even surprised us with a donut buffet for the kids in the morning as we were heading out!! The kids had a blast at the waterpark as well, and we saw only friendly staff there, too! The whole place was fabulous, with great decor and theming. Having been to great Wolf Lodge numerous times, we would choose Camelback again instead!! Thank you for the great stay and memories!

The resort is nice and convenient to the slopes. I liked having the shuttle service rom the hotel to the ski lodge.

Loved it, love the pool the arcade, the view, the outlets not too far, all of it!

There is plenty to do at this resort. There are multiple dining options, tons of activities and plenty of ways to relax and unwind, transportation to the other mountain was easy with the shuttle service. The staff is courteous, the rooms were clean, the water park was heated, the mountain coaster and zip lining was within walking distance. The only complaint was the cost of food. The vending machines were definitely over priced and for no real reason. Most families who were there had small children and the cost of food was pricey considering the children barely eat their meal. Other than that, it was a wonderful vacation.

Unfortunately, I have to compare Camelback and Kalahari. With that comparison I would give camelback an “okay”. There aren’t much restaurant options and they require you to pay for parking. I was not happy about that. They charge $40-$50 for the outdoor park although you just paid so much to stay on the resort. Not saying you shouldn’t pay but why so much? A plus is that you are 5min from an outlet mall if you’re into that type of thing. Kids enjoyed their stay there that’s all that matters!

The room was far

I recently stayed at Camelback Lodge and overall, the property is absolutely beautiful — the scenery and amenities are top-notch, and it’s a great place to relax and enjoy nature. However, there are a couple of things to keep in mind: The hotel only has front elevators, which means if your room is located at the back of the property, it can be quite a long walk to access the elevators. This might be inconvenient for guests with mobility issues or those carrying a lot of luggage. Additionally, I was a bit disappointed with the deposit process. My deposit was held for 10 business days, whereas I’ve experienced other places that release deposits within 3 to 5 business days. This longer wait can be a bit frustrating. Overall, I enjoyed my stay, but these aspects could be improved for a more seamless experience.

Property was nice , better if you have a car .

After reading reviews I was nervous about how our trip was going to go. We had 2 eleferly people, my husband and I, my 3 year old daughter and 2 dogs. This was a fantastic place to stay, especially with your pets. The fees are a little extreme for the pets but i appreciate that it was clean. We went right after labor day and it was absolutelt DEAD. This was our intentions and it worked! Everything was still open and we basically had the place to ourselfs. The mountain cousters were a 20/10. We all wanted to do it back to back. I booked this through camelback but later saw there was a groupon so i recommend checking there bur even at full price it was well worth it! My biggest and really only complaint (besides the OUTRAGEOUSLY priced souvenier shop) was the distance to walk from our room to anything else. My father has a hard time walking and it was incredibly hard on him. I have an active job and found myself completely exhausted by the distance from your room to the resturaunts, shops, or waterpark. Also with having (2) dogs we had to take many trips outside and it was very far to even the elevators. Great wolf lodge has a much much better layout with everything centrally located but not much they can do about it now. After staying at camelback and staying at tgwl earlier this year, i would say both great options but camelback is better for older kids or adult trips.

I took the Martz bus from NYC port authority to Camelback resort. It took about 2 hours to camelback and 3 hrs (with traffic) coming back to NYC. The hotel room was clean and quiet. There is a laundry room for washing your clothings. Staff was really friendly. The UTV, 4000 zip flyer, and mountain coaster was really fun. The pools and slides in the indoor waterpark is free Overall a really good time here. Looking forward to coming back again.

I paid to stay two nights and due to the parking lots for overnight guests being filled up I had to park farther away and somehow was charged &25 extra a night for a longer walk ?

It had an indoor waterpark which was nice. The restaurants were not that great and most closed early or were not open. Confusing to book other activities. Low staff

We have nothing to complain about at all during our stay. We should’ve researched further as we didn’t realize there was extra charges for just about everything. Parking was an extra fee $25/night to self park or $40/night for valet. There wasn’t even a coffee pot in the room so just to get a cup of coffee in the morning was a long walk to the lobby and cost money at one of the cafes. And then we didn’t realize the outdoor water park wasn’t included in our hotel stay. We went up at 5pm to go to one of the restaurants and didn’t realize that you couldn’t even get in to eat somewhere without a water park ticket that was $40 a person. And then even a bottle of water was $4.50. It was just a little disappointing that we paid so much to stay there and nothing but the indoor water park was included. Just do more research than we did before you go and get nickel and dimed like we did.

Breakfast buffet was over rated and over price. Valet parking price 40.00 per day wow. Trail end dinning was fantastic Robert the waiter was perfect. Water parks were great! Both of them !

The restaurants closed too early and the game room too.

For starters no parking anywhere neer the front doors closest parking 1/8 of a mile away second the room was horrifying there was hair in the sink stuck to the shower wall on the bed sheets etc was afraid to walk around the room in bare feet kept our socks on. Air conditioner was mediocre barely kept room comfortable,beds were the most uncomfortable thing we have ever slept on then to top it off thought that breakfast would have been included but apparently 300 plus dollars a night doesn't get you that,it was another 25 dollars a person. Needless to say we left at 7:15 in the morning and didnt look back will never recommend or stay there ever again.

The room was nice. The waterpark was nice. The food was very expensive and not many options to eat. Several places were closed due to short staff.

Nothing is included not even a continental breakfast to expensive

Stayed here for a weekend getaway with my boyfriend. It was really fun we enjoyed everything on the property. The was water slides were our favorite. The breakfast buffet was ok. My boyfriend said it was lacking a bet a flavor and there wasn’t many options. I enjoyed the omelette stand and the build your own waffles. I can those two things are worth the try form the buffet. Over all our stay was great. And there’s a lot of restaurants options outside the resort

Staff were not friendly. They were little to no help. Upon check-in, front desk staff did not advise that there was a parking fee. It wasn't until i received my receipt (days after fheck out that i had to call and inquire about) until i saw a $25 a day parking fee. There are not many restaurant options. The food is okay. My chicken fingers were burned and my food was cold. My last night there i ordered pizza from the pizza place in the arcade which was amazing!

He led in at 4pm but I didn’t get room until 6pm almost but you can’t check out sharp 11am if you are late then they will charge you for another day then why I had to wait 2 hours to get my room when I paid for it? and very limited waiting sitting I had to standing with my wife and child all these time. They refused to clean my room because I’m staying 2 nights not more than 3 nights! Really spending a lot of money for what this kind of service? Terrible. Indoor water beach water smells bad it’s unhealthy. Outdoor water park was great. Food option is very limited had to wait in the line for long time so we dine outside. I will never return here again.