Holiday Inn Express Montgomery East I-85 by IHG

There was remodeling going on so the lobby area was a bit dusty. The room was a little small, but comfortable. The breakfast was better than most. Great coffee!

Pool was closed and it didn’t tell me when I booked. Area a bit sketchy, lots of renovations and the room was very small.

Only bad thing was the pool wasn’t working.

I have stayed in this hotel several times in past years and generally have liked its comfort and its convenience for travelers on I-85 and I-65. However, the place was a construction zone when I arrived for my stay this year; there was drilling, hammering and other construction noise in the lobby at the time of my arrival. To go to the buffet breakfast the next morning, which is adjacent to the lobby, you had to evade yellow tape and experience unsure footing at the room entrance. The woman who staffs the breakfast area is very helpful, however, and offered a helping hand to me as I stumbled my way in. On the plus side, the first floor room that I stayed in had been refurbished with all new furnishings including a comfortable new bed. However, there was more noise in the hallway at night from other people than I have experienced in the past. Parking at this relatively small hotel is limited and cramped -- no big parking lot with lots of empty spaces. I also would not feel safe venturing too far from the hotel at night. Although there was a nice restaurant within walking distance last year, that has closed so I had to drive a couple of miles this year to an Olive Garden (suggested by staff) where I had a nice dinner. I have given this hotel a higher rating than my comments would indicate because I'm sure it will be much improved when construction ends. I have stayed here before when it was a good overnight choice and I'm sure it will be again.

Property was good, staff was friendly, breakfast was amazing. The only thing disappointing was the indoor pool was ice! I’ve never been to an indoor pool that was so cold I couldn’t get in. That’s what attracted us to the hotel to begin with so we were disappointed.

Pool was not open while we were there. Everything in our room felt new and in good working order. The breakfast was very good.

The staff is GREAT. Room is clean. Not enough Handicap Parking and parking in general.

Hotel was being renovated. Noise was a big factor, this should have been declared on the website before booking.

Very bad, crude staff, they fight for everything Renovation going on but not mentioned in website Very bad experience

This property is under construction

Clean and comfortable. No problem check in.

This hotel could use some upgrades and the bathroom had a mildew smell which ultimately caused the room to smell odd.

Sketchy area of town. Stains on bed presumably from bed bugs. Then I actually saw a fat bed bug on that same bed. Coffee burnt/old in the morning. The black lady there was great, she was very nice and pleasant. I won't stay here again.

The staff was wonderful, friendly, helpful. Breakfast was great. Cleanliness was not- live roach in the bathtub. Missing curtain in room. Created too much light to sleep in room.

My stay was not good at this hotel. There was a huge bug in the room. The remote control barely worked. The bathroom sink was clogged and took a while for the water to go down.

Hallway dirty stained carpet stinky pillows elevator bein used by construction guys so they were slow and full

It was okay, the customer service was weak at the front desk. The breakfast area where the plates are held was dusty, ( they just add plates on top without cleaning the holder). The windows in the breakfast area was dirty, with visible fine dust, hair, resting on the foundation. The first IHG facility where the breakfast area needed detailed cleaning.

Cockroach problem

The room I stayed the tub wasn’t cleaned and it smelled like mildew

Very clean

The facility itself was clean & the staff were friendly. I did not care so much for the location. I am satisfied with the accommodations. I was disappointed that my room didn’t have a microwave. I generally stay in Holiday Inn Expresses when traveling because they have been the most reliable regarding quality stays.

There was remodeling going on so the lobby area was a bit dusty. The room was a little small, but comfortable. The breakfast was better than most. Great coffee!

Pool was closed and it didn’t tell me when I booked. Area a bit sketchy, lots of renovations and the room was very small.

The beds and pillows were really soft which is always a nice surprise

I have stayed in this hotel several times in past years and generally have liked its comfort and its convenience for travelers on I-85 and I-65. However, the place was a construction zone when I arrived for my stay this year; there was drilling, hammering and other construction noise in the lobby at the time of my arrival. To go to the buffet breakfast the next morning, which is adjacent to the lobby, you had to evade yellow tape and experience unsure footing at the room entrance. The woman who staffs the breakfast area is very helpful, however, and offered a helping hand to me as I stumbled my way in. On the plus side, the first floor room that I stayed in had been refurbished with all new furnishings including a comfortable new bed. However, there was more noise in the hallway at night from other people than I have experienced in the past. Parking at this relatively small hotel is limited and cramped -- no big parking lot with lots of empty spaces. I also would not feel safe venturing too far from the hotel at night. Although there was a nice restaurant within walking distance last year, that has closed so I had to drive a couple of miles this year to an Olive Garden (suggested by staff) where I had a nice dinner. I have given this hotel a higher rating than my comments would indicate because I'm sure it will be much improved when construction ends. I have stayed here before when it was a good overnight choice and I'm sure it will be again.

Overall a great stay Hotel needs better sound barriers but other than that it was nice and worth the price

Great stop for travel home. Best pillows.

Stayed on the first floor, heard loud voices throughout the night.

The staff and new bathroom fit-outs were excellent.

Loud. Noisy guests around my room and in the parking lot all through the night.

Great Staff and excellent service.

Staff were hard to find. Rude when you did find them and ask questions. Came to my car one morning and a staff member was parked beside me, sitting in their car, the smell of weed coming from their car was so strong that it made me and my children nauseous. Then they returned to the lobby to work.

Excellent staff

It was okay, the customer service was weak at the front desk. The breakfast area where the plates are held was dusty, ( they just add plates on top without cleaning the holder). The windows in the breakfast area was dirty, with visible fine dust, hair, resting on the foundation. The first IHG facility where the breakfast area needed detailed cleaning.

Check in was smooth and room is clean and comfortable

The staff was very attentive, helpful just excellent no complaints.

The location is perfect. Breakfast was amazing and the front desk lady named Bre was awesome. Thank you!!

Loved the great customer service. The property was very clean,the beds were very comfortable and the room was spacious.. Great Breakfast

Staff was very helpful when there were very loud people next door and they wouldn’t keep their voices down even when warned by the hotel. We were eventually able to move rooms which was very nice. The hotel is being renovated, so there were minor inconveniences, but overall a good stay.

Very bad, crude staff, they fight for everything Renovation going on but not mentioned in website Very bad experience

Homeless people everywhere there is burnt down hotel adjacent to this one not safe go down another exit

Large homeless encampment next door in an abandoned hotel….trash and litter everywhere. Only negative thing

Great location right off the freeway. Convenient for interstate traveling. Staff was gracious and helpful. Remodeling to make even better.

Very quiet and close to interstate. Great suggestions from front desk for dinner.

No security touring the compound. Drug users smoking crack on side of building.

When I arrived at 9 pm 2 ppl had been killed behind the hotel. There were ppl hanging out in the parking lot all night. It was like a club parking lot. I stayed up all night and left as soonas it was daylight.

The area is terrible! Not safe at all, my car was broken into, completely tore up on the inside and the woman at the front desk was not helpful at all when trying to get footage for the police.

Was a great location. Property was well maintained and taken care of. The air conditioner was a little weak but did okay. We did like the convenience in regards to area and where it was in relation to restaurants, etc. Would stay at this location again.

The hotel itself was average for this class of hotel. The breakfast was exceptional; sausage and bacon, a make fresh pancake machine and even cinnamon rolls. Area around the hotel is very sketchy. A couple of abandoned hotels next door have attracted a lot of homeless that have taken residence. Country Inn and Suites should be ashamed of themselves (or the owner of that property). We were safe and secure inside the HI, but uneasy leaving the car outside. An onsite, visible security guard would be nice.

Hotel was fine. It’s in the cut and was safe, but the gas stations nearby at night can be a little sketchy. There’s an armed security guard in the gas station, so it made me wonder about the area, but I didn’t face any issues.

The best part of our stay was the cook and her hot complimentary breakfast. This charming woman greeted everyone, served a seriously filling, healthy hot breakfast. The room was comfortable and shower too. Wanted to walk to nearby dinner- pretty unsafe. No wonder Taco Bell next door locks their door at 2pm and only allows drive thru in evening.

Staff was all friendly and a nice breakfast!

Very nice hotel, clean, breakfast bar was neat and clean and very good. Employees were very nice and personable, and accommodating. Rooms were nice and clean. Beds were a little hard for us so sleep wasn't great but would definitely stay there again.

Super clean, great breakfast.

Great breakfast selection and rooms were very nice

Clean, great check in and out breakfast was fantastic, a wide variety of dishes…

Loved the great customer service. The property was very clean,the beds were very comfortable and the room was spacious.. Great Breakfast

Very friendly staff, great breakfast plenty to choose from. Clean rooms and hotel

Stopped over for two nights on the way to somewhere else. Wanted to Give Montgomery a look. This hotel is in a good location. 15 minutes from downtown ant the Capitol. Mant restaurants close by. Holiday Inn Express is usually a great choice and this place fit their reputation. Not brand new but clean, well maintained, friendly staff, efficient, and well appointed. Breakfast was fantastic. The breakfast area was neat clean and organized. The buffet was very clean, well stocked, and was looked over by a wonderful lady named Kathy. I've had the blessing to travel a bit and been to many "Breakfast Included" hotels, but I must say this one was probably the best. Thank you Kathy!

The lobby is dark and it makes it look dirty, whether it was or not. Same with the lobbies. The rooms, though clean, I think, need more light also, because they look dreary and not inviting. The staff was kind but the breakfast area was incredibly small and did not appear clean. The food was not appetizing.