Is parking available at the hotel?

Yes, parking is available on-site and is free. However, it is limited.

What type of breakfast is offered and what are the serving hours?

Breakfast is available for a fee, approximately MXN 175.00 for adults and MXN 90.00 for children. The serving hours are not specified.

What are the check-in and check-out times?

Check-in time is from 15:00 to 22:00, and check-out time is at 12:00. Early or late check-in/check-out availability is not specified.

What accessibility features does the hotel offer?

The hotel has limited wheelchair accessibility features, including step-free entrances and some wheelchair-accessible facilities.

Where is the hotel located in relation to key landmarks?

The hotel is located in the Hotel Zone of Puerto Vallarta, near the airport and the beach. It is a short distance from attractions like Bay of Banderas and Playa de los Muertos.

Does the hotel have a swimming pool?

Yes, there are four outdoor swimming pools, including a children's pool. The pools are operational year-round, but children under 17 years old must be supervised by an adult.

What are the hotel's policies for guests staying with children?

Children are allowed at the hotel, and they can stay for free up to a certain age, though the minimum age is not specified.

What are the policies regarding extra beds and cribs?

The hotel offers rollaway beds for a fee of MXN 300 per night. Availability and maximum number allowed are not specified, and advance request may be required.

Costa Club Punta Arena - Todo Incluido

Average nightly price at Costa Club Punta Arena - Desayuno buffet incluido by month, last 12 months (USD)
Month	Average price
January	$164
February	$418
March	$154
April	$157
May	$153
June	$145
July	$503
August	$151
September	$153
October	$159
November	$154
December	$183

What guests think

At Costa Club Punta Arena - Todo Incluido, travellers describe a budget-friendly, family-centered stay with a central location and beach access, but also recurring tradeoffs: dated facilities, inconsistent cleanliness, maintenance issues (hot water, AC), and uneven, often repetitive food quality.

Staff sentiment is mixed, with many noting friendly, helpful teams and others citing unresponsive front-desk service, slow housekeeping, and language barriers. Pools can be crowded, noisy, or under maintenance, the beach is rocky near a canal where crocodiles are seen, and in-room Wi‑Fi is commonly unavailable. Expect a budget, busy, family resort with basic comforts.

Facilities

Cleanliness

Rooms

Service

Location

Dining

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AI-generated summary based on recent guest reviews

Facilities

Pools are small, crowded and sometimes dirty or under maintenance, with very loud music around the deck and limited loungers. The beach is accessible but rocky and adjacent to a canal where crocodiles are noted; some buildings lack elevators and the property shows its age.

Related guest reviews

6

clayton

Sep 7, 2025

·

Stayed 3 nights

Very run down. No hot water in shower and pools were super dirty> Staff was great

8

Frederick Isaac

Mar 16, 2023

·

Stayed 18 nights

Was clean a good location for my needs. The music is way to loud as is the personal talking on the microphone, you can not have a conversation with your family members sitting beside you. Not reason to blast the music in such a small area, for this reason we left the pools for the beach daily

6

Jesus Eduardo

Jul 12, 2023

·

Stayed 4 nights

Pool was dirty ,food was very bad we had to go out for food! And that's very bad when you paid for all inclusive hotel!

6

Carolyn

Dec 28, 2022

·

Stayed 19,353 nights

The Wi-Fi was horrible the furniture was old. Some of the room you had to walk up flights of stair because there are no elevators. There were flies and bees in the dining area so the desserts and danishes had flies on it. The hot water was lukewarm and the water pressure was poor. The staff was nice. The beach has more rocks than sand. I was very disappointed. I would only give this place 2 1/2 stars

6

Jesús Eduardo

Jul 21, 2023

·

Stayed 3 nights

Hotel de nivel medio-bajo, las habitaciones solo tienen aire acondicionado en los cuartos No en la estancia o el comedor :( , el Internet Wifi no existe en las habitaciones solo en áreas comunes y la alberca principal estaba fuera de servicio (increíble que en temporada vacacional no funcione :(. ) la comida bien, la cerveza bien, las bebidas preparadas de dudosa calidad, el personal muy amable tratando siempre que pases un momento agradable a pesar de las carencias del hotel, las habitaciones son viejas, el check out un pesadilla, Karla nada amable y un poco ruda en el check out, falta urgente curso de atención al cliente, tienen un excelente fotógrafo las fotos no corresponden a la realidad

10

Antonio

May 30, 2025

·

Stayed 2 nights

Needs more parking space

2

ALVARO

Dec 23, 2024

·

Stayed 3 nights

Baja demasiado la calidad que dejen meter a la gente a la alberca con ropa no adecuada como con calcetines, mezclilla, niños en pañales, etc. No es seguro que tengan abierto el río de al lado con dos cocodrilos. Gente que desayuna en pijama. 0 control de códigos de vestimenta esenciales. Check out a las 11, cuando todos los hoteles es a las 12.

6

Payam

Dec 15, 2022

·

Stayed 19,336 nights

The pool is not big enough for all the people there. In general it is three star hotel and you cannot expect 4 or 5 star environment and you get what you paid for. I had to stay there one night and it was new experience as there were mostly local tourist staying in that hotel.

8

Celia Patricia

Aug 11, 2025

·

Stayed 4 nights

Lo que no nos gustó No hay elevador en algunas de las áreas a las habitaciones. Las albercas y espacios comunes son pequeños para la cantidad de gente que aloja. Mucha gente. Demasiado ruido en el área de alberca. La suite en la que nos quedamos fue cómoda , de buen tamaño. Los alimentos con muy buen sabor En general bien, sólo que había demasiada gente en espacios pequeños.

8

Carlos Alberto Velázquez

Sep 14, 2023

·

Stayed 2 nights

Lo bueno: personal muy amable y atento, ambiente agradable, bonitas instalaciones, excelente ubicación y accesibilidad, precio accesible. Lo que puede mejorar: me gustaría que hubiera mayor variedad de platillos en el restaurante "Los Helechos" y que se esmeren un poco más para mejorar el sabor de los mismos. En el restaurante italiano todo está muy rico, sólo sugeriría agregar más platillos al menú. El poco espacio de playa que tiene está bastante descuidado, lleno de piedras y basura, además de que exactamente en ese punto desemboca un canal, por lo tanto, no se puede utilizar esa playa para ir a asolearse o meterse al mar ahí.

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Cleanliness

Cleanliness is inconsistent: multiple guests mention mold, cockroaches, stained furniture, and dirty or crowded pools. Housekeeping can be unreliable, with towels and supplies not replaced promptly, and some diners report unsanitary bird droppings around the buffet area.

Related guest reviews

4

Chris

Mar 5, 2025

·

Stayed 4 nights

I didn’t like seeing a cockroach in my room my second day there and the beds are terrible.

6

clayton

Sep 7, 2025

·

Stayed 3 nights

Very run down. No hot water in shower and pools were super dirty> Staff was great

6

Omar

May 20, 2024

·

Stayed 3 nights

Falta de limpieza en las habitaciones, falta de camastros

4

Mary

Mar 1, 2025

·

Stayed 7 nights

Cleaning staff was terrible. They took our towels and never replaced them. We always had to phone down for fresh ones. Never ever replaced our bottled water in our room, we had to buy it. The furniture was broken, couch you couldn’t sit on, afraid it would collapse, drawers in bedroom wouldn’t open up. Pillows were lumpy. Are floors weren’t swept. Toilet seats were awful, didn’t fit properly, they pinched your ass every time. The waiters and waitresses were the only good thing.

6

Justin

Dec 24, 2024

·

Stayed 1 night

We only stayed one night so we didn't have a chance to experience too much of the property. The room was fairly clean but a bit dated. There were no towels in our room and had to ask twice to get some. The sink and shower drains were backed up. Most of the staff were friendly and helpful. The buffet food was pretty good, especially compared to other similar places we have stayed. I have to say that I did find a hair in some of my food but the staff was apologetic about it. Overall it was a mixed experience but I wouldn't rule out staying there again. It wasn't an expensive place to stay so I wasn't expecting luxury.

2

John

Mar 7, 2024

·

This property is disgustingly filthy. The windows in our room were cracked with tape on them. The couches were stained with God knows what the globe was busted on the ceiling fan with wires hanging out. We reported this to expedia and of course, they come back and say it's on the resort and the resort says they won't refund because of policy. But Expedia is the one advertising on their website and it is not what they advertise. We even sent pictures of the broken windows and the filth and the stained couches too Expedia, and they are still trying to push off on the resort. And not refund me. We had to leave after the first night because of conditions and had to scramble last minute to find a place to stay the next 20 days. After sending pictures to Expedia, the guy on the phone even stated that we need to be moved immediately because it is a safety issue and Expedia is still refusing to refund..We tried to speak to the hotel about everything and they acted like they didn't know what we were talking about and got no help. They were very rude. BE AWARE, STAY AWAY. Also, the view from our window on one side was a field full of trash and transients. You could not eat the food, it had been sitting all day, even the breakfast first thing was cold and not edible. The bird poop is all over the tables and in the restaurant.

8

Kirt

Feb 27, 2023

·

Stayed 5 nights

It was very pretty outside and everyone was very nice and helpful. The only thing that bothered me was a little bit of black stuff (maybe mold) around the windows and showers.

2

Luis

Jul 16, 2023

·

Stayed 2 nights

El hotel no esta en optimas condiciones.. el personal muy amable pero el area de comedor super sucio con pajaros comoendo los alimentos del Bufet y defecando en las mesas absolutamente insalubre!!! Por el mismo precio se puede obtener un lugar mejor!

4

Emelito

Feb 1, 2026

·

Stayed 3 nights

Room has full of molds, everywhere from living area, bathroom and bedroom. Pillow, blanket and towels need to retire.

6

Ninfa

Jun 30, 2025

·

Stayed 3 nights

Out room was clean but the dresser drawers were filthy. We had no towels in our room and called the front desk three times, in our first day. On the second day we called another two times for towels. Other then that, staff was nice and friendly.

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Rooms

Rooms are older and dated, with recurring maintenance issues like unreliable hot water, weak water pressure, and AC limited to bedrooms in some suites; some units lack fridges and in-room Wi‑Fi is frequently unavailable. Several reviewers liked the spacious layouts and views, but noise from pool music can carry.

Related guest reviews

6

martha

Jul 14, 2023

·

Stayed 5 nights

Hotel was ok. Pictures were deceiving. We got all inclusive but only ate there once. Wasn’t very good. No AC in living room or bathroom but was cool in bedrooms. No Fridge since there is no electricity unless you leave one of your keys in slot. Definitely not a relax and vacation mode type of hotel.

6

clayton

Sep 7, 2025

·

Stayed 3 nights

Very run down. No hot water in shower and pools were super dirty> Staff was great

8

Michael

Feb 29, 2024

·

Stayed 5 nights

This is a hotel that caters to Mexican families. Keep that it mind when booking. Definitely not the place for young couples! The staff is friendly but has limited knowledge of English so it would be good to know a little bit of basic Spanish if you plan on staying here. The rooms were clean, the beds comfortable, and the A/C worked great. The food was good (not gourmet) and the drinks were good as well. My only complaint was that there was very little hot water pressure (at least in our room).

6

Sean

Feb 23, 2024

·

Stayed 1 night

No WIFI in the room. Very inconvenient. The first two hotels that were not exclusive had WIFI! That is a must when traveling to set up stuff.

6

Carolyn

Dec 28, 2022

·

Stayed 19,353 nights

The Wi-Fi was horrible the furniture was old. Some of the room you had to walk up flights of stair because there are no elevators. There were flies and bees in the dining area so the desserts and danishes had flies on it. The hot water was lukewarm and the water pressure was poor. The staff was nice. The beach has more rocks than sand. I was very disappointed. I would only give this place 2 1/2 stars

6

maricela

Oct 18, 2025

·

Stayed 2 nights

Las bebidas en la barra libre me gustaron La habitación estaba limpia, pero el agua caliente era difícil de usar o era muy caliente o muy fría El personal en general muy amable

8

Celia Patricia

Aug 11, 2025

·

Stayed 4 nights

Lo que no nos gustó No hay elevador en algunas de las áreas a las habitaciones. Las albercas y espacios comunes son pequeños para la cantidad de gente que aloja. Mucha gente. Demasiado ruido en el área de alberca. La suite en la que nos quedamos fue cómoda , de buen tamaño. Los alimentos con muy buen sabor En general bien, sólo que había demasiada gente en espacios pequeños.

6

Steven

Feb 23, 2025

·

Stayed 4 nights

The hotel room was modestly decorated, but was clean and spacious. The view was magnificent. The staff was great. The only thing we didn’t like was the all-inclusive situation. We were forced to wear a bright pink wristband, and they wouldn’t let us on the property if we didn’t have it. The only food that was available all day was a small snack bar and everything looked barely edible. The breakfast didn’t look too good and we were never around for the other scheduled meal times so I can’t review that.

8

Jessica Fuentes

Apr 24, 2025

·

Stayed 5 nights

The overall stay was good we enjoyed our time the only downsides our suite didn’t have a refrigerator and the WiFi sucked extremely unreliable other than that it was good

6

Maksym

Mar 11, 2025

·

Stayed 6 nights

There was no wi-fi in the room where we stayed. On web site the info is misleading.

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Service

Feedback on service is mixed: many praise friendly, helpful staff and standout servers, while others experienced unhelpful front-desk interactions, slow responses to issues, and language barriers for non‑Spanish speakers.

Related guest reviews

8

john

Mar 10, 2025

·

Stayed 14 nights

A clean property with a clean room.Food was fair to good but would be improved if it was served hot.Enjoyed the fruit and food that was grilled.The bar service wa excellent.The staff was friendly and help full.

4

Lyle

Jan 18, 2025

·

Stayed 7 nights

This was very unorganized for starter , only three people in the whole resort spoke any English and it was hard to understand, there was one fantastic waiter named Jesus very helpful and polite and try to make us feel comfortable, when we tried to ask for different thing no one understood us , the toilet broke on the second last day and they did nothing about it , very poor recommendation to this resort .

8

Victor Hugo

Jul 27, 2025

·

Stayed 6 nights

La mayoría del personal es amigable , solamente uno que otro empleado prepotente

10

Andrew

Dec 3, 2024

·

Stayed 3 nights

Very clean, great staff, walkable to downtown

8

Jennifer

Mar 6, 2024

·

Stayed 9 nights

Amazing staff!! I will be back . Property is also absolutely beautiful . Once I was moved to a better room with a deck to sit and relax I was so incredibly happy ! Gracias!

10

Maria del Rosio

Feb 18, 2025

·

Stayed 5 nights

Super friendly people

2

Moacir

Apr 22, 2024

·

Disappointing Stay: A Review of Costa Club Punta Arena in Puerto Vallarta I had a very disappointing stay at Costa Club Punta Arena in Puerto Vallarta. Despite booking a room with a king-size bed, we were initially given a room with a double bed due to unavailability. The air conditioning in the room was also not working, which prompted us to request a new room. Although we were relocated, the hot water in the shower was not functioning. Despite multiple complaints to the reception, the issue was not resolved promptly. The resort's dining experience was also subpar. While the meals were acceptable, the dining area was constantly plagued by pigeons and other birds, leading to feathers, dust, and bird droppings being blown around. This unsanitary condition resulted in both my partner and me suffering from diarrhea, which we attribute to the contamination from the birds. Furthermore, the customer service at the resort was lacking. We felt unwelcome and were made to feel as though the issues we experienced were our fault. Overall, I cannot recommend Costa Club Punta Arena to anyone based on my experience.

2

rafael

Feb 15, 2023

·

Stayed 4 nights

The restaurant and pool staff were very good however the reception staff, Fanni and Rodolfo were not helpful at all. I booked a king sized bed and was given two full sized beds. When I complained that that is not what I booked I was told because there two of us that were adults we were given two beds. I was told to come back the following day and that I would be given a room with the bed I booked. The following day I came back and was told to come back again the following day. Reception staff told me the same story every day I would come back requesting the bed I booked. I was never provided the room I booked. Also, there was no hot water in the shower. Had to complain twice. We had to take cold showers for three days and had to complain again. I was finally told by the technician to let the bathroom faucet sink water run for the shower to have hot water. Water pressure was very bad too. Very bad situation. I felt very discriminated by the reception staff Fanni and Rodolfo. I will never stay at this hotel again and will not recommend to family or friends.

6

Ninfa

Jun 30, 2025

·

Stayed 3 nights

Out room was clean but the dresser drawers were filthy. We had no towels in our room and called the front desk three times, in our first day. On the second day we called another two times for towels. Other then that, staff was nice and friendly.

8

Nancy

Jan 21, 2025

·

Stayed 5 nights

We had a good stay. Definitely a family resort The staff were very friendly. Helpful.

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Location

Many appreciate the central, walkable location near the Malecón and a large supermarket, with easy access to taxis and attractions.

Related guest reviews

8

Barry

Feb 25, 2024

·

Stayed 8 nights

Nothing special but ok, good location

6

Malaina

Mar 21, 2025

·

Stayed 7 nights

Convenient location to access downtown and other areas. Mostly locals staying here. Buffet is good, one bar is good. Otherwise limited food sources on site. Not a fancy place but average if you can compromise.

6

Jessica

Jan 27, 2023

·

Stayed 4 nights

Pictures can be deceiving. I and many guests on the property agreed this was a very misleading advertisement for this hotel. The street view of the property and the inside of the rooms gives very Motel 6 vibes. the view from our room of the outside facing the pool and ocean was nice, however rooms are very very dated. The staff is friendly and nice. I feel like the location was a great middle ground between airport, and downtown tourist attractions, and still close to the Marins where most excursions depart from. Easy 100 pesos or less taxi or uber ride from major attractions. There's a Soriana like a grocery type store very very close by. The food for snack and lunch when we arrived was horrible. Plain horrible. Didn't stick around not one day of the week to find out if dinner was as bad. On our last day we opted to try the breakfast and it was surprisingly decent and not bad at all. I did hear from other guests that the reservation restaurants onsite were much better than the buffet. Reservations have to be made between 8am-2pm, while we were up most times before then and out all Dayton excursions, I never got the chance to make one. Would I come here again? No. Was it horrible enough to leave? Maybe if you're used to infinity pool style luxury resorts, yes. But we literally used it as a place to lay our heads at night and spent most of the day away from here. Wifi worked well though.

8

Jerry

Jan 21, 2023

·

Stayed 7 nights

Loved the staff and food. Loved the palm trees. So close to Malecon. Loved long walks on beauriful beach.

8

Mike

Feb 26, 2025

·

Stayed 9 nights

Clean place and convenient close by a supermarket (Soriana) a short walk or drive with local transit to the Malicon. Many of the staff can't speak English but manageable. Grea place if working with a budget.

10

James Andrew

Jun 12, 2023

·

Stayed 8 nights

Was a pretty good place to stay in the middle of everything

10

Liliana

Mar 27, 2023

·

Stayed 3 nights

Tienen muy buen servicio, el personal es amable y el hotel se ubica en un lugar muy centrico.

8

Yoanna

Mar 23, 2025

·

Stayed 2 nights

Es mi segunda vez y es un buen hotel para pasar en familia. Las albercas están limpias, la comida es buena. Hay actividades para los niños. Lo mejor es que está muy cerca del centro y del malecón, se puede ir caminando a muchos lugares

6

Erick Ricardo

Mar 16, 2025

·

Stayed 6 nights

Convenient, right in the middle of El Malecón and PV Marina. Dislikes, food menu variety could be better Drinks at the late night bar by the main entrance are terrible! Beer and liquor are water down and you have to line up to get serve :(… Kudos to out server Miguel at the main restaurant, always smiling and attentive!

8

Elizabeth Nancy Van

Feb 1, 2024

·

Stayed 6 nights

Within walking distance to the Malecon and other nearby venues

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Dining

Food quality and variety are frequently criticized as repetitive and often served cold, and drinks can taste watered down. Some guests enjoyed breakfast items like omelettes and the grilled options, but unsanitary bird activity in the buffet area was a recurring concern.

Related guest reviews

8

john

Mar 10, 2025

·

Stayed 14 nights

A clean property with a clean room.Food was fair to good but would be improved if it was served hot.Enjoyed the fruit and food that was grilled.The bar service wa excellent.The staff was friendly and help full.

2

Monica

Nov 21, 2025

·

Stayed 4 nights

Staff was friendly helpful and polite. The property itself was horrible. The pool smelled so bad I couldn’t even swim in there. The chairs were very used. The food was always cold. I would never go back to this place.

6

Ruben Trinidad

Mar 1, 2025

·

Stayed 4 nights

La comida no es variada y si se acaba ya no sacan mas de lo ofertado, la bebida es de la más corriente. El internet falla mucho

6

Nicola

Mar 3, 2025

·

Stayed 28 nights

The food was the same everyday pasta was overcooked

6

Naima

Dec 19, 2022

·

Stayed 19,344 nights

This is definitely a 3 star or less property seeming to be a vacation spot for local families. The pictures look great but are deceiving. The buildings need major updating. The sheets and towels were worn, food was just ok and the drinks were bottom shelf. It was not worth having an all inclusive package.

2

Moacir

Apr 22, 2024

·

Disappointing Stay: A Review of Costa Club Punta Arena in Puerto Vallarta I had a very disappointing stay at Costa Club Punta Arena in Puerto Vallarta. Despite booking a room with a king-size bed, we were initially given a room with a double bed due to unavailability. The air conditioning in the room was also not working, which prompted us to request a new room. Although we were relocated, the hot water in the shower was not functioning. Despite multiple complaints to the reception, the issue was not resolved promptly. The resort's dining experience was also subpar. While the meals were acceptable, the dining area was constantly plagued by pigeons and other birds, leading to feathers, dust, and bird droppings being blown around. This unsanitary condition resulted in both my partner and me suffering from diarrhea, which we attribute to the contamination from the birds. Furthermore, the customer service at the resort was lacking. We felt unwelcome and were made to feel as though the issues we experienced were our fault. Overall, I cannot recommend Costa Club Punta Arena to anyone based on my experience.

2

Luis

Jul 16, 2023

·

Stayed 2 nights

El hotel no esta en optimas condiciones.. el personal muy amable pero el area de comedor super sucio con pajaros comoendo los alimentos del Bufet y defecando en las mesas absolutamente insalubre!!! Por el mismo precio se puede obtener un lugar mejor!

8

Darryl Peter

Jan 8, 2024

·

Stayed 7 nights

Food provided a lot of selection but seemed to be basically the same meal after meal. Meat quality could have been better.

6

Erick Ricardo

Mar 16, 2025

·

Stayed 6 nights

Convenient, right in the middle of El Malecón and PV Marina. Dislikes, food menu variety could be better Drinks at the late night bar by the main entrance are terrible! Beer and liquor are water down and you have to line up to get serve :(… Kudos to out server Miguel at the main restaurant, always smiling and attentive!

8

Neil Elvin

Mar 1, 2024

·

Stayed 13 nights

Staff was very friendly and room was always cleaned. Only complaint was the food was rarely hot. Luke warm at best. Good place to stay though.

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AI-generated summary based on recent guest reviews

Su	Mo	Tu	We	Th	Fr	Sa
1 $144	2 $144	3 $144	4 $144	5 $144	6 $150	7 $150
8 $144	9 $144	10 $144	11 $144	12 $144	13 $150	14 $150
15 $144	16 $144	17 $144	18 $144	19 $144	20 $150	21 $150
22 $144	23 $144	24 $144	25 $144	26 $144	27 $160	28 $153
29 $144	30 $144

Costa Club Punta Arena - Desayuno buffet incluido

Prices for Costa Club Punta Arena - Desayuno buffet incluido

Monthly average prices

About this property

Location

Room options

Twin Room

Family Suite with Balcony

Deluxe Double Room with Two Double Beds

Deluxe King Room

Guest reviews of Costa Club Punta Arena - Desayuno buffet incluido

Who stays here?

What guests think

Property Policies

Check-in instructions

FAQs about Costa Club Punta Arena - Desayuno buffet incluido

Prices for upcoming dates

Su	Mo	Tu	We	Th	Fr	Sa
				1	2	3
4	5	6	7	8	9	10
11	12	13	14	15	16	17
18	19	20 $144	21 $142	22 $144	23 $150	24 $150
25 $143	26 $143	27 $144	28 $144	29 $144	30 $150	31 $150