Is parking available at the property?

Free self-parking is available on-site.

What type of breakfast is offered?

A complimentary buffet breakfast is served daily from 6:00 AM to 9:00 AM.

Are pets allowed at the hotel?

Pets are allowed with a fee of USD 50 per pet, per stay. Service animals are exempt from fees.

What are the check-in and check-out times?

Check-in is at 3:00 PM and check-out is at 11:00 AM. Early or late check-in/check-out may be available upon request, but additional charges may apply.

What accessibility features are available for guests with disabilities?

The property features a wheelchair-accessible registration desk, public washroom, and pool. There are also elevators, a stair-free path to the entrance, and designated parking for wheelchair users.

What is the location of the hotel in relation to nearby attractions?

The hotel is conveniently located within a 10-minute drive of Grapevine Mills Mall and Grandscape, approximately 8.7 miles from Gaylord Texan Convention Center and 13.4 miles from Galleria Dallas.

Does the hotel have a swimming pool?

Yes, the property features an indoor pool. Operational hours are not specified, but it is available year-round.

Are children allowed at the hotel?

Children are welcome at the property, and there is no minimum age requirement for children to stay for free.

Tru By Hilton Lewisville Vista Ridge Mall

Average nightly price at Tru By Hilton Lewisville Vista Ridge Mall by month, last 12 months (USD)
Month	Average price
January	$75
February	$86
March	$82
April	$87
May	$83
June	$104
July	$86
August	$72
September	$74
October	$85
November	$86
December	$77

What guests think

At Tru By Hilton Lewisville Vista Ridge Mall, travellers praise clean, modern rooms and a convenient location near shopping and dining, but also report downsides like nighttime noise, inconsistent breakfast, and facility issues such as pool closures and understocked market.

Rooms are minimalist and on the small side, with limited storage and fewer in-room extras than traditional hotels. Service feedback ranges from genuinely friendly and helpful to rude or unresponsive, with some requests not handled promptly. Housekeeping follows an every‑other‑day model, and several guests reported missed cleanings or empty toiletries. Expect a straightforward, no-frills stay that prioritizes location and value.

Facilities

Cleanliness

Rooms

Service

Location

Dining

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AI-generated summary based on recent guest reviews

Facilities

Facilities are inconsistent: guests report frequent pool closures or very cold water, understocked lobby market items, and occasional gym issues; the lobby pool table is a plus.

Related guest reviews

4

Jr

Jun 25, 2025

·

Stayed 7 nights

Really nice place to stay at and really nice staff and house keeping staff. GM on the other hand needs to work on her customer services skills. Stayed at Tru by Hilton because it had a lot of stores and restaurants around that were super close by you, can literally walk with no problem. Property was clean which I liked and staff and house cleaners were super helpful and friendly. Issues at the property were I stayed there because they offered hot breakfast but only 2 out of the 7 days it was available. The rest of the days they didn’t have it only yogurt, bread or cereal. When ask about it GM couldn’t give an answer and referred you to signs on the walls.. Pools as well were out of services 4 out of the 7 days so couldn’t use it at all. Didn’t offer a credit back or any sort of compensation just a sorry for the inconvenience. Not worth the money if you ask me if you book for certain Over all stay would be a 3 out of 10 stars. Not worth the money if you book for certain things listed on the hotel services.

8

LaQuita

Aug 31, 2025

·

Stayed 2 nights

Nice & clean! Loved that they had a pool table in the lobby.

10

Brittany

Dec 4, 2025

·

Stayed 3 nights

Clean rooms and nice staff. The pool was not working during our stay but the had a pool table that my kids loved!

4

Neftali

Nov 9, 2025

·

Stayed 1 night

The pool was freezing, and super cold, there was nothing at the market. No food to purchase or eat, no drinks to purchase. The juice and water were unavailable. The hot water was brown. And they had no plates for breakfast at 8:30 am. I’ve stayed at Tru before and this was disappointing

10

Kelly

Jan 3, 2026

·

Stayed 1 night

I like the Tru by Hilton Hotels. Check in was super easy. I requested a room on the back side of the building because the restaurants/bars on the parking lot side have LOUD music, and the clerk made that happen, so that was AWESOME. We couldn't hear the music at all. The problem we had was, there was no caffeinated coffee for the next morning. The market seemed to be very low on stock, but we didn't need anything from there, it was just an observation. There were no bagels left at breakfast. There may have been other items that were out also. Other than that, it was an ok stay. Again, VERY thankful for the check-in clerk giving us a quieter room on request.

8

Erik

Nov 1, 2024

·

Stayed 1 night

I stayed here one night on a business trip. I got in early and asked if I could park my car at the hotel while my coworker and I made some visits to other parts of the DFW. She said it was fine. I sat in the breakfast area waiting for my coworker and a woman wearing a "Tru" T-shirt grabbed something off of the to-go bar and stood at the check-in counter. (The lady who checked me in was in the back. There were no other customers at the time.) The lady in the "Tru" shirt looked at me, somewhat indignantly, and shouted at me, "Can I pay for this?" I looked at her, puzzled, and said. "Uhhh ... I don't work here." And I thought to myself, "But don't YOU work here?" I think she was a new member of the cleaning staff. She was asking a lot of questions of the check-in lady and being kind of rude, it seemed like. I wonder if she still works there! Overall, this is a great, clean property with good breakfast. Oh, I was going to work out on their Peleton bike but noticed it was missing a pedal! So I used the elliptical instead, which I don't like as much. There's a Tru that my family stayed in out at the Fort Worth Alliance area and it was wonderful. This one isn't that good, but good for what I needed.

6

Rhonda

Jun 20, 2025

·

Stayed 1 night

The pool wasn’t open. I would have liked to have known that beforehand. The breakfast is ok and the coffee is decent. Nothing fancy but got a good night sleep.

10

Antonio

Sep 1, 2025

·

Stayed 1 night

Super loved this Hotel! The location is perfect! Plenty to do and lots of eating choices. The rooms were super clean and very nice and comfortable. The staff was EXCELLENT!!!! The pool is nice very clean! Super kid friendly and plenty to do like the pool table and a study area. Computer access. Breakfast is good too, We will be coming back to this location!

2

Terrance

Oct 13, 2025

·

Stayed 1 night

My biggest problem was that they did not have any beverages snacks Gatorade’s which I really did need or toothpaste or any of those necessities that regular hotels have that you can purchase. The lobby smelled sour and was not fresh. This was a birthday trip for me to see an artist at the state fair and it was a big let down. I have stayed at other Tru properties and I have never experienced anything like this.

8

Brittany

Jun 23, 2025

·

Stayed 1 night

The pool was closed. There no microwave in the room only in lobby. It was dirty. The housekeeping didn’t clean rooms with two queens so they only had a king bed.

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AI-generated summary based on recent guest reviews

Cleanliness

Many reviews praise clean rooms and a new-feel property, but housekeeping is inconsistent with every-other-day service, missed cleanings, and empty toiletries. Some report dirty common areas or isolated issues like stained towels or a pest.

Related guest reviews

8

Tara

Dec 24, 2024

·

Stayed 1 night

Very cute chain hotel. The room was a little small, but laid out well. Breakfast was good. The elevators and lobby bathrooms were a little rough while we were there, but overall felt it was a good experience for the money and location.

4

Sanaa

Nov 10, 2025

·

Stayed 4 nights

Room was not cleaned daily or at all during the stay despite asking multiple times. They have a policy where they only clean every other day which is fine but I had to call AND come down to the front desk multiple times just to ask to get my room cleaned. When that didn't work, I ended up asking house keeping who was cleaning the room across from us to come in next. The breakfast is terrible. The yogurt machine and pancake machines don't work. This was not a Hilton style hotel. I'm very disappointed.

6

Priya

Jun 29, 2025

·

Stayed 4 nights

Place had a brand new feel but located in a barren parking lot. Limited breakfast options. They post that they will change towels and empty trash every 2 days but you have to ask for it before they do it

8

Daniel

Sep 1, 2025

·

Stayed 2 nights

They need to vacuum the floors a little bit more in the hallways! Ours were dirty all 2 days we were there.

6

Trinidad

Feb 18, 2025

·

Stayed 1 night

We really enjoyed our stay at Tru. The staff was great. The only issue we had was we found a cockroach in our room.

10

LaTonya

Jul 18, 2025

·

Stayed 3 nights

Our stay was great!! The room was very nice and clean. Beautiful new facility. There were some minor issues with a leak in the bathroom sink. Maintenance responded promptly. Clients should be told at check in maintenance to the room is every other day.

6

Teresa

Oct 1, 2024

·

Stayed 1 night

No hot water and floors needed sweeping

6

Samantha

Dec 6, 2025

·

Stayed 5 nights

We Stayed a Total of 6 Nights, 5 Nights on this Reservation and our Room was Cleaned Nice instead of Every Other Day as Told.

6

ANDREW

Oct 16, 2025

·

Stayed 3 nights

The more I looked around the room the more dirty things I found. When I first arrived the towels were dirty and there was a huge yellow stain on one of them. On the night of my last day I found brown stains on the wall by the toilet. Also, there were two nights where there was a lot of noise in surrounding rooms or the hallway. Someone was playing loud music the first night and the second it sounded like someone was beating a pipe or moving around equipment.

2

Anny

Jan 6, 2026

·

Stayed 3 nights

Every single thing about this place was terrible other than the front desk assistants! First room the gave us, the bed was completely broken on one side, and smelled like weed!! Switched rooms. Next room smelled funky, decided not to make a big deal about it as it was already late. Bed was ROCK hard. Walls and ceilings were paper thin!! Could hear everything and was so loud!!! Meaning terrible sleep on top of the mattress issue. Coffee in the morning was so weak and tasted completely watered down. Pancake machine wasn't working. The only thing they had at the marketplace was a couple of ramen! Everything was crappy. Would NEVER stay again. They didn't even have cups for the work out room. Elevators were dirty, there was hair on our ceiling in the bathroom!! When we told the cleaners about it, he said he would clean it and left half of em still there!! So gross. Never will stay again.

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Rooms

Rooms are modern and minimalist, generally comfortable but small with limited storage and fewer in-room extras than traditional hotels. Noise from thin walls or nearby venues affects some stays, while back-side rooms are quieter.

Related guest reviews

8

Melissa

Nov 12, 2024

·

Stayed 1 night

The room was lovely, well kept. The reception clerk was friendly and helpful. The only quibble I have is the need for black-out or at least room darkening shades/curtains. My room was so light that I could read! The commercial area where the hotel is located is very well lit. The privacy shade was not sufficient.

8

Ebby

Mar 28, 2025

·

Stayed 1 night

Nice newer no frills hotel. Breakfast was decent. Rooms were clean and comfortable. Location was next to mall with restaurants and shopping. And near major intersection.

4

Mikki

Jun 26, 2025

·

Stayed 2 nights

Hotel room was super tiny! and so noisy outside of hotel but front ladies were kind and nice! Just NOT like hotel!

8

Tara

Dec 24, 2024

·

Stayed 1 night

Very cute chain hotel. The room was a little small, but laid out well. Breakfast was good. The elevators and lobby bathrooms were a little rough while we were there, but overall felt it was a good experience for the money and location.

10

Jessica

Sep 1, 2025

·

Stayed 2 nights

The hotel was clean with friendly staff and had a very minimalist, bare-bones feel—essentially the Hilton name without any extra luxuries. It’s good for the price given the area. Breakfast was extremely basic, but it was free. Perfect for someone who just needs a clean room with modern necessities and a comfortable place to sleep.

6

Jill

Oct 20, 2025

·

Stayed 2 nights

Comfortable bed but no extras offered, no ice machine on each floor, limited service due to lack of employees, lots of noise from bar nearby and highway

2

Tressa

Dec 18, 2024

·

Stayed 4 nights

No coffee in room. No closet no microwave. Room was small. Felt cramped in. Not for me.

10

Kelly

Jan 3, 2026

·

Stayed 1 night

I like the Tru by Hilton Hotels. Check in was super easy. I requested a room on the back side of the building because the restaurants/bars on the parking lot side have LOUD music, and the clerk made that happen, so that was AWESOME. We couldn't hear the music at all. The problem we had was, there was no caffeinated coffee for the next morning. The market seemed to be very low on stock, but we didn't need anything from there, it was just an observation. There were no bagels left at breakfast. There may have been other items that were out also. Other than that, it was an ok stay. Again, VERY thankful for the check-in clerk giving us a quieter room on request.

8

Diana

Nov 19, 2025

·

Stayed 4 nights

Clean room. Friendly staff. Pillows waaaaay too soft.

2

Anny

Jan 6, 2026

·

Stayed 3 nights

Every single thing about this place was terrible other than the front desk assistants! First room the gave us, the bed was completely broken on one side, and smelled like weed!! Switched rooms. Next room smelled funky, decided not to make a big deal about it as it was already late. Bed was ROCK hard. Walls and ceilings were paper thin!! Could hear everything and was so loud!!! Meaning terrible sleep on top of the mattress issue. Coffee in the morning was so weak and tasted completely watered down. Pancake machine wasn't working. The only thing they had at the marketplace was a couple of ramen! Everything was crappy. Would NEVER stay again. They didn't even have cups for the work out room. Elevators were dirty, there was hair on our ceiling in the bathroom!! When we told the cleaners about it, he said he would clean it and left half of em still there!! So gross. Never will stay again.

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Service

Service is mixed: many guests describe the staff as friendly and helpful, while others cite rude interactions, poor communication, and slow or ineffective responses. A few noted check-in/out issues and a security concern.

Related guest reviews

6

Anita

Jun 24, 2025

·

Stayed 1 night

The hotel itself was clean, staff was friendly but wasn't informed about the hotel operations. One of the days I reserved was cancelled and staff didn't know how to fix it. Although it was Expedia's fault. We didn't get our room cleaned and had to call the front desk for towels even though house keeping were on the floor.

4

Daysy

Sep 17, 2025

·

Stayed 2 nights

I liked thr location and the room itself was nice. I did not like that coffee ran out at 9pm, and when asking the staff memeber at the front desk when it would be restocked, she seemed annoyed by the question and that i would need to wait for 3 hours for the night shift staff to bring some when they arrived.

10

Ms BJ

Jun 30, 2025

·

Stayed 2 nights

I spoke with the property manager, I just had to tell him how lovely this hotel is… The staff was helpful & patient with the check-in also kind… My room was clean, stocked, well supplied… I didn’t have to ask for anything!!! I really enjoyed that personal touch of welcome with my name on the TV screen!

10

Mark

May 30, 2025

·

Stayed 4 nights

The hotel is very clean and the staff provided outstanding service. I’ll be staying there again.

6

James

Nov 11, 2024

·

Stayed 1 night

The stay would have been fine except someone came into a room with a key in the middle of the night. The next day my key did not work. I shouted as they opened the door and they and they retreated. I don't know if they were part of the staff or not. I mentioned it to the staff and I got a quick sorry about that and that was it. Perhaps there was more going on behind the scenes but it certainly unsettled our stay.

6

Joseph

Sep 12, 2024

·

Stayed 1 night

The front desk staff was awful. He clocked himself before the person taking over arrived and four different guest has to wait over an hour to be checked in. He showed zero remorse for the situation.

4

Jinmin

Nov 26, 2025

·

Stayed 1 night

Unkindly staff

10

Marcy

Jun 2, 2025

·

Stayed 2 nights

Staff was great! Jazlyn was very friendly and helpful in helping us find places to eat and such.

10

Cora

Oct 9, 2025

·

Stayed 1 night

The staff was very helpful, the rooms were clean, and the location was very convenient.

10

Katherine

Jul 9, 2025

·

Stayed 1 night

Fantastic stay. Brand new property. Hotel manager was wonderful - made us feel very welcome.

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AI-generated summary based on recent guest reviews

Location

Very convenient for shopping, dining, and highway access. Recurring late-night noise from nearby bars and live music affects some rooms; requesting the back side helps.

Related guest reviews

8

Denise

Jul 20, 2025

·

Stayed 2 nights

Noisy in evenings due to hotel located right behind a sports bar and a bar/restaurant with live outdoor music

6

Jill

Oct 20, 2025

·

Stayed 2 nights

Comfortable bed but no extras offered, no ice machine on each floor, limited service due to lack of employees, lots of noise from bar nearby and highway

10

LaTeshia

Dec 16, 2024

·

Stayed 3 nights

I was in Lewisville on business, this is about 20mins from DFW airport, it’s by a shopping mall and restaurants literally in the same parking lot. Nice open views from the window of my room. Staff and breakfast every morning was great. I will be back. Thanks

8

Susan

May 11, 2025

·

Stayed 1 night

the bar nearby had music playing until well past 11 pm

10

Jorge

May 27, 2025

·

Stayed 3 nights

This hotel is kept clean inside and outside the room. Liked the convenience and access from the highway. Many dining options around.

10

Kevin

Jun 21, 2025

·

Stayed 1 night

Great hotel! Fantastic location!

10

Ebby

Jan 8, 2025

·

Stayed 1 night

Very good newer hotel in a popular area with plenty of shopping and eateries nearby. Quick access from freeway Limited but Decent breakfast included. The rooms were a little smaller than other similar hotels but very comfortable and clean. I was a little annoyed they charged me again when I Had already paid on Expedia. But they quickly fixed it in the morning. Overall would stay at a Hilton Tru again.

10

Kelly

Jan 3, 2026

·

Stayed 1 night

I like the Tru by Hilton Hotels. Check in was super easy. I requested a room on the back side of the building because the restaurants/bars on the parking lot side have LOUD music, and the clerk made that happen, so that was AWESOME. We couldn't hear the music at all. The problem we had was, there was no caffeinated coffee for the next morning. The market seemed to be very low on stock, but we didn't need anything from there, it was just an observation. There were no bagels left at breakfast. There may have been other items that were out also. Other than that, it was an ok stay. Again, VERY thankful for the check-in clerk giving us a quieter room on request.

4

Karen

Oct 5, 2025

·

Stayed 1 night

very loud music until 1 am due to a bar located across the street, room was run down and check out was horrible... had to go find someone to check me out and did not care about my complaints

10

Cora

Oct 9, 2025

·

Stayed 1 night

The staff was very helpful, the rooms were clean, and the location was very convenient.

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Dining

Breakfast quality is inconsistent, with frequent shortages, broken machines, and weak coffee; selection is basic and can run out. Some guests were satisfied, but expectations should be modest.

Related guest reviews

4

Sanaa

Nov 10, 2025

·

Stayed 4 nights

Room was not cleaned daily or at all during the stay despite asking multiple times. They have a policy where they only clean every other day which is fine but I had to call AND come down to the front desk multiple times just to ask to get my room cleaned. When that didn't work, I ended up asking house keeping who was cleaning the room across from us to come in next. The breakfast is terrible. The yogurt machine and pancake machines don't work. This was not a Hilton style hotel. I'm very disappointed.

10

linda renee

Nov 6, 2025

·

Stayed 2 nights

The breakfast had little variety in regards to my taste buds. The options were cereal, apples, oranges, boiled eggs, grits, pancakes, toast, bagels, egg omlet, and (eckridge) sausage sliced. Not sure if its the same everyday since the second day I didn't have time to even look before checking out of the hotel. There is many resturaunts right across the street, but convenient stores are not close by. The room was great. Beds are comfortable, especially the pillows. The rooms did not have carpet which is a plus in my opinion.(cant skip cleaning them without noticing) The place looks new or newly rennovated. Overall I took the time to write this review to help others find a suitable hotel that is comfortable and doesnt cost too much. Will be back to this one....

8

Sheena

Oct 28, 2025

·

Stayed 2 nights

It’s always a good and clean stay. The only downfall is the breakfast. It sucks! Also, they need a specific designated breakfast attendee instead of making the front desk representative do everything.

4

Neftali

Nov 9, 2025

·

Stayed 1 night

The pool was freezing, and super cold, there was nothing at the market. No food to purchase or eat, no drinks to purchase. The juice and water were unavailable. The hot water was brown. And they had no plates for breakfast at 8:30 am. I’ve stayed at Tru before and this was disappointing

8

Sheena

Oct 11, 2025

·

Stayed 1 night

My only complaint is the breakfast. It wasn’t the greatest. The eggs were blah, the sausage wasn’t fully cooked, the pancake maker wasn’t working. Now the good parts! The hotel was clean everywhere I went. The room was cute and cozy. The mattress was a little hard but I was so tired it didn’t matter. I loved the atmosphere. The receptionist was a jewel.

10

Kelly

Jan 3, 2026

·

Stayed 1 night

I like the Tru by Hilton Hotels. Check in was super easy. I requested a room on the back side of the building because the restaurants/bars on the parking lot side have LOUD music, and the clerk made that happen, so that was AWESOME. We couldn't hear the music at all. The problem we had was, there was no caffeinated coffee for the next morning. The market seemed to be very low on stock, but we didn't need anything from there, it was just an observation. There were no bagels left at breakfast. There may have been other items that were out also. Other than that, it was an ok stay. Again, VERY thankful for the check-in clerk giving us a quieter room on request.

6

Rhonda

Jun 20, 2025

·

Stayed 1 night

The pool wasn’t open. I would have liked to have known that beforehand. The breakfast is ok and the coffee is decent. Nothing fancy but got a good night sleep.

6

Denise

Nov 12, 2025

·

Stayed 2 nights

Room was clean, had to go to the front desk for some of the towels. Breakfast was okay, not great. Juice machine was broken, coffee was like weak tea, no plates, ran out of fruit.

2

Anny

Jan 6, 2026

·

Stayed 3 nights

Every single thing about this place was terrible other than the front desk assistants! First room the gave us, the bed was completely broken on one side, and smelled like weed!! Switched rooms. Next room smelled funky, decided not to make a big deal about it as it was already late. Bed was ROCK hard. Walls and ceilings were paper thin!! Could hear everything and was so loud!!! Meaning terrible sleep on top of the mattress issue. Coffee in the morning was so weak and tasted completely watered down. Pancake machine wasn't working. The only thing they had at the marketplace was a couple of ramen! Everything was crappy. Would NEVER stay again. They didn't even have cups for the work out room. Elevators were dirty, there was hair on our ceiling in the bathroom!! When we told the cleaners about it, he said he would clean it and left half of em still there!! So gross. Never will stay again.

8

Courtney

Oct 6, 2025

·

Stayed 2 nights

Everything was Good. Minus the breakfast the didn’t have any plate or utensils.

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AI-generated summary based on recent guest reviews

Su	Mo	Tu	We	Th	Fr	Sa
				1	2	3
4	5	6	7	8	9	10
11	12	13	14	15	16	17
18	19 $122	20 $156	21 $101	22 $103	23 $126	24 $129
25 $79	26 $82	27 $82	28 $103	29 $92	30 $95	31 $101

Su	Mo	Tu	We	Th	Fr	Sa
1 $83	2 $83	3 $83	4 $83	5 $83	6 $108	7 $121
8 $82	9 $83	10 $83	11 $83	12 $83	13 $96	14 $116
15 $83	16 $83	17 $83	18 $83	19 $83	20 $97	21 $96
22 $83	23 $83	24 $83	25 $83	26 $97	27 $96	28 $96
29 $83	30 $83

Tru By Hilton Lewisville Vista Ridge Mall

Prices for Tru By Hilton Lewisville Vista Ridge Mall

Monthly average prices

About this property

Location

Room options

Room, 1 King Bed, Hearing Accessible

Room, 1 King Bed, Accessible (Roll-In Shower)

Room, 2 Queen Beds

Room, 2 Queen Beds, Mobility Accessible (Roll-In Shower)

Room, 1 King Bed, Mobility Accessible

Room, 1 King Bed

Room, 2 Queen Beds, Hearing Accessible

Guest reviews of Tru By Hilton Lewisville Vista Ridge Mall

What guests think

Property Policies

Check-in instructions

Good to know

Optional extras

FAQs about Tru By Hilton Lewisville Vista Ridge Mall

Prices for upcoming dates