Holiday Inn Express Hotel & Suites Montgomery E - Eastchase by IHG

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Check in and staff at desk great. Room was absolutely gross. Eye lashes (fake) in top drawers (used) DISGUSTING!! Floor not vacuumed: corn chips, bug casings, bugs, black curly hair all over rug. Bathroom had filth all over floors and baseboards, dried piss on side of floor, mold all over tub tile especially around the base of tub. PEOPLE, let me tell you and I’m not lying I have pictures!!! Ramen noodles cooked dried up on the sheets at the bottom of the bed under the comforter….swear!!!! Have pics too!! Blood stains on sheets also. Now we booked this particular hotel because of the outside pool. We also allotted time to enjoy the pool. People I’m telling you we would have been in the ER experiencing full blown MERSA if we had even placed a toe in that pool. Now mind you no one states any where on the website or IN PERSON when checking in that the pool is DISGUSTING!!! I myself even asked how to access the pool. It had a thin mucous film on top of the water and green. I thought the ocean has been brought in and placed in this chlorinated (no way) pool!!! Also, I don’t think I mentioned the stagnant smell that drifted off the pool. Staff at desk were quick to Remedi the floor by using a vacuum and changed sheets. However, I was so worried about the issues (being a nurse and germaphobe) i did not sleep! This place is the WORST OF THE WORST. Next morning we were so afraid to eat their because of the filth. We packed up placed everything in plastic bags and got out of dodge!

The staff was so friendly and nice! However we did not realize a large gathering would take place during our stay. There was a loud party in the rear parking lot that was still going on at 10:30 pm. The staff was gracious enough to allow us to change rooms, but the members of the large group were loud through out the property until at least 1:30 am. Not the fault of the staff, but perhaps some quiet hours could be established if another large group books this location.

This was the hotel from hell. The check in was horrible. The floors were dirty and sticky. The elevator was filthy. We came to our room and we saw several ROACHES in our room. There were no blankets for the pull out bed, the pull out bed’s mattress was FILTHY, no towels, our floors in the bathroom were sticky. I called to the front desk about blankets and towels and the front desk person was RUDE. She eventually said someone would bring the items. After we waited for an hour and a half, my husband went down to get them himself because our kids were exhausted and ready to go to sleep. The desk person was rude to him as well and said they were overbooked and too busy. The next day we asked for our room to get cleaned on our way out at around 11 am, we got back at 11pm and our room did not get cleaned. No new towels, nothing! As we were leaving, we show the housekeeping staff on there phones as if they were done for the day. The breakfast staff was great, very friendly. Unfortunately, they were out of a lot of the breakfast items and it was only 8:30. The pool was disgusting and looked like it hadn’t been cleaned in weeks. My son was very disappointed that he could not swim because it was very gross. If we hadn’t already been charged, we would have left. I felt like we were at a low budget motel. We paid over $400 to stay in this dump. I can say that the night front desk guy was very sweet. The stay was just awful.

The experience was great. The only thing that wasn’t so perfect was finding a parking spot. That made me realize that we were at a great place if so many other people were here too

I love that there was plenty of free parking. Also although the hotel offered free breakfast which was very good there are plenty of eateries you can walk yo in less than 5 minutes.

No coffee maker in room No shampoo in room No breakfast as they ran out of food

last minute stay late at night with small children while traveling. Felt she, well lit parking lot, clean and quiet. Easy check-in.

Well, first of all, there was absolutely no Toilet Paper in my room!!! Nor, was there in the community restroom downstairs! 1000% Awful!!! Second of all, my Truck was broken into! Sure, not your fault buttttt!!! I highly recommend cameras that encompass the entire property!!! Very Weak performance!!! Yep, my relationship with IHG is over!!!!

I loved the location of this hotel and it was very nice inside. I booked a handicapped room and the door to the outside and parking was right beside our room. It would’ve been perfect but the key card wouldn’t work on the door (not just my key card, all key cards). You could get out but not back inside. You had to walk around the building to enter in the front which defeats the purpose of the door being beside the handicap rooms. I mentioned it to the front desk employee on the first day and he said he would call maintenance to repair it. It was never repaired and we were there for 4 days. Frustrating This is the only issue we had. Everything else was perfect! The breakfast was great, the hotel looked and smelled clean and my mother loved the roll in shower.

Check in and staff at desk great. Room was absolutely gross. Eye lashes (fake) in top drawers (used) DISGUSTING!! Floor not vacuumed: corn chips, bug casings, bugs, black curly hair all over rug. Bathroom had filth all over floors and baseboards, dried piss on side of floor, mold all over tub tile especially around the base of tub. PEOPLE, let me tell you and I’m not lying I have pictures!!! Ramen noodles cooked dried up on the sheets at the bottom of the bed under the comforter….swear!!!! Have pics too!! Blood stains on sheets also. Now we booked this particular hotel because of the outside pool. We also allotted time to enjoy the pool. People I’m telling you we would have been in the ER experiencing full blown MERSA if we had even placed a toe in that pool. Now mind you no one states any where on the website or IN PERSON when checking in that the pool is DISGUSTING!!! I myself even asked how to access the pool. It had a thin mucous film on top of the water and green. I thought the ocean has been brought in and placed in this chlorinated (no way) pool!!! Also, I don’t think I mentioned the stagnant smell that drifted off the pool. Staff at desk were quick to Remedi the floor by using a vacuum and changed sheets. However, I was so worried about the issues (being a nurse and germaphobe) i did not sleep! This place is the WORST OF THE WORST. Next morning we were so afraid to eat their because of the filth. We packed up placed everything in plastic bags and got out of dodge!

Our window leaked when it rained and their were stains on our bed. Our TV alao went out and was laggy/cut out. Cleanliness could've been better however staff was friendly.

Nice room and breakfast was great, bed slept good. Only negative thing needed better cleaning. There were few strands of hair on the bed and on bathroom floor.

Have stayed at 25 HIE locations and this is one needs significant TLC. Clogged sink, mold throughout the bathroom shower, carpet was dirty and sticky. Experience was quite a disappointing.

Reception staff very friendly. Breakfast was great. Black mold in the shower. Stayed 3 nights and had to go to the front desk for toilet paper and clean towels. Beds very comfortable and quiet in the hallways.

All of the staff we encountered were nice and the area around the hotel is nice as well. Our room wasn't so great though. There were random pieces of hair in the bathroom, the toilet bowl was stained, the bathroom sink didn’t drain well, the shower curtain had an wet, musty smell, and there was a large stain on one of the lamp shades. It wasn't the worst room I've ever stayed in, but for the price I definitely expected it to be better.

Check-in was easy, but the room was disgusting. There is no way the room had been cleaned before we checked it. The shower curtain had stains on it, there was pee all on the floor around the toilet. There were only 2 towels for a double bed plus pull out couch rooms when we asked for sheets for the pullout they couldn’t find any, but found 2 tops sheets. Also told us they’d bring us towels when they dried, we never got the towels. The soap & shampoo bottles were also empty. The mirrors were filthy with smudges, and there was old food left on top of the side tables and night stands. Staff were friendly but not willing to help or make our stay more comfortable. Never again will I stay at this location. So disappointing for a Holiday Inn Express!

Woke up to a huge cockroach on the floor. I grabbed a bath towel since I didn’t want to make a mess with my shoe. I hit it four times and it rolled over, not dead, but stunned. I covered it with the trash can, in case it woke up. I told the lady behind the counter that there was a cockroach underneath the trash can in my room. She said she spoke to the manager about it, and nothing could be done about it, since I paid through Expedia. I did not pay over $200 to spend the night with a cockroach. I have photos to prove it, if necessary.

It was ok. The carpet was very dirty and smelled bad. Other than that it was ok.

Room was dirty

Stayed for a few nights for a tournament. Bed and pillows were very nice. Very low water pressure so that was the only issue considering how hot it was outside. Room did get cold when we had it set on 60

If you stay in this hotel, do not plan on getting any sleep. The door slamming will keep you awake until the last guest checks in and wake you up as soon as the first leaves their room in the morning. I'm not saying it is intentional by the guests. The doors themselves naturally slam with all of the subtlety of a howitzer. This could be easily remedied with a few strategically placed rubber bumpers on the door frames but that doesn't appear to be something the management is too concerned about. There are quieter hotels within sight of this one and next time I'm in town I will stay in one of them.

Comfortable beds. Clean rooms. The breakfast offered good options but they often ran out of the more popular options before the end of breakfast.

My family and I stayed here for 1 night. Check-in/check out was convenient. The room was clean. The shower head pressure could’ve been better, it was light. The breakfast was very disappointing. There were very limited selections and the food wasn’t warm. The only thing I enjoyed was the yogurt. Due to our breakfast experience, I don’t know if we would stay her again.

Rooms were clean. Beds were okay. Everyone who worked there was very nice. Bathroom needs a remodel. Shower rod and been fixed and looked like it may have been ripped off the wall previously. NO fan in the bathroom. That’s a big problem when traveling with 3 grown boys/men. Nothing was so bad that I wouldn’t stay again but it wouldn’t be my first choice.

Outstanding stay. This place checks all the boxes for me: easy check-in, comfortable bed and pillows, quiet, spacious room, updated bathroom, excellent options for breakfast (especially the omelets and cinnamon rolls), quick and efficient check-out.

The room was great/ spacious!!! The shower was not so great had use

The room was clean, it was challenging finding out how to turn on the shower

The shower in room 401 leaks so much from the shower hose there is no pressure.

The free breakfast was excellent with a wonderful variety of items to choose from. The room we stayed in was very comfortable and we especially liked the walk in shower.

Everyone that I encountered at the front desk always had a smile on there face. They were there when I needed any assistance and was very helpful.

The staff are all excellent. Responsive, friendly and just a pleasure to be around.

I was over charged at the property and it still has not been resolved. Most of the workers are claiming they can’t see the additional charge. Only one person was helpful and she couldn’t get a resolve and just told me to dispute my transaction. The level of customer service was not what it needed to be. Very disappointed!

The front desk lady named Monique is so kind and professional.

Not enough staff; both Front Desk but specifically Housekeeping. Stayed for three nights. Not enough linens in the room at arrival. No clean up of room 2nd day. Had to take towels down to Front Desk at 7 PM to be washed because they were completely out of towels for the entire hotel. Third day the room was made up but Housekeeping took the towels and did not replace, so no towels. I stay at enough Holiday Inn properties to know that the problems experienced are unique to this hotel.

It was for one night only. We did not partake of of any of the extras However the front desk clerks were great.

They were overbooked and wouldn’t allow us in. Please confirm with them and refund my money asap.

Very great customer service

Front desk wasn’t very welcoming at all.

We were checked into a room that already had an occupant. Once we moved to another room one of the window blinds was missing. I bought a breakfast bar and realized after we left and had the first bite that it was stale. Checked the expiration date and it was six months out of date! When we tried to check out there was no one working the desk and couldn’t be found. One of the breakfast buffet workers made a note that we were buying the breakfast bar that was out of date!

quiet and convenient, with great shopping and dining options close by.

Easy to find and close to shopping!

Our stay was great. We stayed for an Auburn game and the hotel was very convenient. Right off the interstate and near restaurants. The staff were very friendly and the room was clean and comfortable. Definitely family friendly and we would stay again.

Very nice and Convenient

It was next to a lot of restaurants that was walking distance. Nice staff

Great location

Great location.

Good location & clean room

The shops nearby were good. The service at cracker Barrel Restaurant was extremely slow. We felt somewhat safe!

Great safe clean location. Will stay here again.

When I tried to eat breakfast there was no food out. I inquired to a lady working in the dining area if more food was being prepared it’s 830am. Her response I don’t know I don’t work in the kitchen. I ask about coffee her response, one machine is broke and I don’t have filters for the other. Nothing was on the breakfast buffet but 3 or 4 people were there working it. Also the room was not properly cleaned . It appeared to either be spillage or vomit.

Very nice property. Very clean. Friendly staff. Great breakfast!

Amazing breakfast.

My family and I stayed here for 1 night. Check-in/check out was convenient. The room was clean. The shower head pressure could’ve been better, it was light. The breakfast was very disappointing. There were very limited selections and the food wasn’t warm. The only thing I enjoyed was the yogurt. Due to our breakfast experience, I don’t know if we would stay her again.

No coffee maker in room No shampoo in room No breakfast as they ran out of food

Shower pressure zero, Room not ready for check in at 4 pm, Breakfast terrible, pancake machine broke for 2 days, not much option

The breakfast was better than expected. They offered egg white veggie omelets and turkey sausage in addition to the regular egg and cheese omelet and sausage. Kudos for accommodating vegetarians.

We stayed two nights. First morning, desk manager was also responsible for breakfast and couldn't do both. Second morning, they had run out of breakfast by 8:30 a.m.

The free breakfast was excellent with a wonderful variety of items to choose from. The room we stayed in was very comfortable and we especially liked the walk in shower.

Breakfast was much better than expected