Holiday Inn Express & Suites Marina - Monterey Bay Area by IHG

We visit the Monterey Bay Area a couple times a year and normally stay at another hotel but it was fully booked due to the holiday weekend. We opted for this location as it was one of only two hotels with rooms still available. The fundamentals are in place, but the details are seriously lacking considering the nightly rate charged ($400 is incredibly overpriced). The small complaints: No cups/glasses/trays in the bathroom vanity area - only flimsy plastic or styrofoam coffee cups in the whole room. The tub drain was broken and required us to mess with it. The gym is incredibly small, as is the jacuzzi. No EV charger on site or nearby. The TV in room doesn’t allow you access to log into your own as apps - a wish because the cable/satellite package available is extremely limited and very slow and clunky to navigate. The positives: Staff were all kind and friendly. Breakfast was well tended and had a nice assortment of options. The beds were incredibly comfortable. The room was a very nice size and super clean. The furniture all in good shape and functional.

Breakfast was amazing, but the hot tub was not working, oh the IHG website was a pain to navigate,

Overall very good experience for my family.

Nice stop. Staff and location was great. Away from busy city and beach was super close. Good option where limited for a family with children.

At check-in, the gentleman at the front desk was kind & offered condolences, knowing we were there for a funeral. The room was great & we didn't have issues until a few days later. We removed the placard from the door before leaving all day, & prepped the room to be cleaned; towels & linen left on the floor, & tip on the table. As we walked out, housekeeping was servicing the room across from ours. When we returned later that day, our room was as we left it. I called front desk, no answer. We were tired so I let it be & intended to address it the next morning. The gal at the front desk apologized & stated they didn't have time to get to our room. I told her they were cleaning the room across from us when we left & instead of addressing her misinformation, she offered to give me towels and TP. I walked out of the hotel to our rental with an armful of towels, washcloths and TP. Couple days after, in the middle of the night the a/c wouldn't stop & soon the room was freezing. I called front desk, no answer. We bundled up & tried to sleep but couldn't. I went to the front desk, was told we'd have to wait until morning or change rooms. I was speechless. She said she'd call & update me on when someone could look at it. By 0800 I still hadn't received a call. On our way out, again before a long day of family mourning, front desk advised they were aware but were waiting for us to leave the room. Our room was missed for cleaning a 2nd time & we were done. I won't stay here again.