Baldwin Inn & Suites, SureStay Collection by Best Western
$113
/ night
Avg. for November
Prices for Baldwin Inn & Suites, SureStay Collection by Best Western
Select dates to see prices and availability
$113
/ night
Avg. for November
Monthly average prices
Nightly prices at Baldwin Inn & Suites, SureStay Collection by Best Western average $95 in February, the cheapest month, and $207 in September, the most expensive, based on the last 12 months.
| Month | Average price |
|---|---|
| January | $103 |
| February | $95 |
| March | $96 |
| April | $107 |
| May | $125 |
| June | $170 |
| July | $155 |
| August | $145 |
| September | $207 |
| October | $158 |
| November | $113 |
| December | $99 |
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Nov · $113
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Most expensive: September (~$207)
Cheapest: February (~$95)
About this property
Make use of convenient amenities such as complimentary wireless internet access, a television in a common area, and a vending machine.
Amenities
Make use of convenient amenities such as complimentary wireless internet access, a television in a common area, and a vending machine.
Business amenities
Featured amenities include express check-out, a 24-hour front desk, and multilingual staff. Free self parking is available onsite.
Dining
A complimentary continental breakfast is served daily from 7:00 AM to 9:00 AM.
Rooms
Make yourself at home in one of the 46 guestrooms featuring microwaves and flat-screen televisions. Your room comes with a pillowtop bed. Complimentary wireless internet access keeps you connected, and cable programming is available for your entertainment. Private bathrooms with shower/tub combinations feature complimentary toiletries and hair dryers.
Location
When you stay at Baldwin Inn & Suites, SureStay Collection by Best Western in West Springfield, you'll be in the business district, just steps from Storrowton Village Museum and Eastern States Exposition. This hotel is 1.8 mi (2.9 km) from MassMutual Center and 1.9 mi (3 km) from MGM Springfield.
What's nearby
Storrowton Village Museum(0.2 miles)
Eastern States Exposition(0.2 miles)
Big E Coliseum(0.3 miles)
West Springfield Town Common(1 miles)
Majestic Theatre(1.3 miles)
Josiah Day House(1.4 miles)
Tower Square Park(1.8 miles)
Symphony Hall(1.8 miles)
Springfield City Hall(1.9 miles)
Court Square(1.9 miles)
North Riverfront Park(1.9 miles)
Connecticut River(2 miles)
Hampden Law Library(2 miles)
MassMutual Center(2 miles)
Paramount Theater(2 miles)
Springfield Union Station (ZSF)(3.1 miles)
Westfield, MA (BAF-Barnes Municipal)(16.1 miles)
Bradley Intl. Airport (BDL)(21.8 miles)
Boston, MA (BNH-Boston Harbor Seaplane Base)(94.3 miles)
Logan International Airport (BOS)(94.3 miles)
Parking
Non-Smoking Rooms
Golf Course (nearby)
Vending Machines
Express Check-In/Check-Out
Free Parking
Location
21 Baldwin St., West Springfield, Massachusetts, United States of America
Storrowton Village Museum (0.2 miles)
Eastern States Exposition (0.2 miles)
Big E Coliseum (0.3 miles)
West Springfield Town Common (1 miles)
Majestic Theatre (1.3 miles)
Josiah Day House (1.4 miles)
Room options
4
Standard Room, 2 Queen Beds (Larger Room;With Sofabed)
Room details
2 Queen Beds
Sleeps 6
Air ConditioningWi-Fi (Free)Separate Living Room
4
Standard Room, 2 Queen Beds, Balcony (Larger Room;With Sofabed)
Room details
2 Queen Beds
Sleeps 6
BalconyAir ConditioningWi-Fi (Free)Separate Living Room
5
Suite, 1 King Bed, Kitchen (With Sofabed, Full Kitchen)
Room details
1 King Bed
Sleeps 4
Air ConditioningWi-Fi (Free)Kitchen
4
Standard Room, 2 Queen Beds
Room details
2 Queen Beds
Sleeps 4
Air ConditioningWi-Fi (Free)Microwave
4
Standard Room, 2 Queen Beds, Kitchen (Larger Room;With Sofabed)
Room details
2 Queen Beds
Sleeps 6
Air ConditioningWi-Fi (Free)Kitchen
3
Standard Room, 1 King Bed, Accessible, Bathtub
Room details
1 King Bed
Sleeps 2
Air ConditioningWi-Fi (Free)Microwave
4
Standard Room, 1 King Bed, Kitchen (Larger Room;With Sofabed)
Room details
1 King Bed
Sleeps 4
Air ConditioningWi-Fi (Free)Kitchen
4
Standard Room, 1 King Bed
Room details
1 King Bed
Sleeps 2
Air ConditioningWi-Fi (Free)Microwave
Guest reviews of Baldwin Inn & Suites, SureStay Collection by Best Western
6.7
Pleasant
Based on 269 verified reviews
Who stays here?
Business
25%
Couple
17%
Family
37%
Group
10%
Solo
8%
What guests think
AI-generated summary based on recent guest reviews
At Baldwin Inn & Suites, SureStay Collection by Best Western, many guests find newly renovated rooms comfortable and the staff welcoming, while ongoing construction and sparse amenities lead to mixed experiences, especially in common areas and cleanliness.
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What guests think
At Baldwin Inn & Suites, SureStay Collection by Best Western, many guests find newly renovated rooms comfortable and the staff welcoming, while ongoing construction and sparse amenities lead to mixed experiences, especially in common areas and cleanliness.
Many appreciate the convenient walkable access to the Big E and nearby venues. Several note periods of limited front-desk coverage and maintenance gaps during the renovation. The surrounding area feels sketchy to some, but free parking and quiet stays are also mentioned. Expect a basic, budget-friendly stay amid ongoing work.
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AI-generated summary based on recent guest reviews
Facilities
Major renovations are ongoing, leaving common areas messy or unfinished and on-site amenities limited; free parking is available.
Related guest reviews
2
Craig
May 7, 2025
·
Stayed 2 nights
Made booking through Expedia and showed up to an under construction work site. Nobody at front desk and odour from the work being done. Wife and I decided not to stay and we’re not refunded full amount. Zero Stars. Should be taken off Expedia app.
Made booking through Expedia and showed up to an under construction work site. Nobody at front desk and odour from the work being done. Wife and I decided not to stay and we’re not refunded full amount. Zero Stars. Should be taken off Expedia app.
8
Mary
Apr 27, 2025
·
Stayed 1 night
Although construction is still going on in the building and the hallways are not as clean as could be, the remolded room was clean and very nice, especially for the price. The bed is very comfortable. Once the renovations are complete, the property will be quite nice. Convenient location. Close to the hospital.
Although construction is still going on in the building and the hallways are not as clean as could be, the remolded room was clean and very nice, especially for the price. The bed is very comfortable. Once the renovations are complete, the property will be quite nice. Convenient location. Close to the hospital.
10
Larry
Apr 7, 2025
·
Stayed 2 nights
Newly renovated room. Bed was very comfortable. Lots of parking. Very friendly desk clerk. Quick check in.
Newly renovated room. Bed was very comfortable. Lots of parking. Very friendly desk clerk. Quick check in.
2
Jennifer
May 29, 2025
·
Stayed 1 night
They should only open when all renovations are done
They should only open when all renovations are done
10
Natalee
Sep 23, 2025
·
Stayed 1 night
Staff was very, very helpful and accommodating. Jasmine at the front desk was superb with answering any questions we had, give that woman a raise. Rooms have been nicely renovated, however the cleanliness of it was not great. I would stay here again. Price point was great, location, and the free parking was a nice touch. The staff alone is the reason I would return if needed.
Staff was very, very helpful and accommodating. Jasmine at the front desk was superb with answering any questions we had, give that woman a raise. Rooms have been nicely renovated, however the cleanliness of it was not great. I would stay here again. Price point was great, location, and the free parking was a nice touch. The staff alone is the reason I would return if needed.
4
Michael S
Apr 27, 2025
·
Stayed 2 nights
The property was under extreme renovation and it was very messy except my room (new). Towel has brown spots . TV was ineffective. Bed linen was ridden with ugh! So I had to remove it from my sleeping. Cold draft from windows. AC is dirty with construction dusts. I am not satisfied with my staying. The maintainer should notify us that it is under renovation.
The property was under extreme renovation and it was very messy except my room (new). Towel has brown spots . TV was ineffective. Bed linen was ridden with ugh! So I had to remove it from my sleeping. Cold draft from windows. AC is dirty with construction dusts. I am not satisfied with my staying. The maintainer should notify us that it is under renovation.
8
Tristan
Jul 28, 2025
·
Stayed 1 night
It seemed like it’s under renovation. But still good
It seemed like it’s under renovation. But still good
10
DANA
Jul 3, 2025
·
Stayed 1 night
I think Chris is an owner. Spoke to him on phone an was extremely honest and welcoming. Great value here. Some renovation but did not affect my stay. I wish i remembered the guys name at front desk-he was awesome-7-2-25
I think Chris is an owner. Spoke to him on phone an was extremely honest and welcoming. Great value here. Some renovation but did not affect my stay. I wish i remembered the guys name at front desk-he was awesome-7-2-25
2
Jennifer
May 1, 2025
·
Stayed 3 nights
The building is in terrible shape and under construction (which we didnt know until check in). The desk is not staffed and there are signs with an outside number to call for assistance. Zero security, anyone could walk in and go inside with many open doors on rooms that are being worked on. Many doors propped open during the day.
The building is in terrible shape and under construction (which we didnt know until check in). The desk is not staffed and there are signs with an outside number to call for assistance. Zero security, anyone could walk in and go inside with many open doors on rooms that are being worked on. Many doors propped open during the day.
8
Scott
Jun 11, 2025
·
Stayed 2 nights
I have trouble rating this hotel. It is undergoing MAJOR renovations. The rooms were excellent, but could use lamps on/near the nightstands. The desk chair had some stains and wear and some facial tissues in the room would be nice. The hallways are a completely different story. There was no air conditioning. On the hottest day of the year (when I arrived), the air in the hallways was absolutely stifling. Also no elevator in the building. Lugging all of my stuff out of my car and up the stairs to the second floor room through the stifling hallway made me appreciate the modern (and well-functioning) A/C in my room all the more.
I have trouble rating this hotel. It is undergoing MAJOR renovations. The rooms were excellent, but could use lamps on/near the nightstands. The desk chair had some stains and wear and some facial tissues in the room would be nice. The hallways are a completely different story. There was no air conditioning. On the hottest day of the year (when I arrived), the air in the hallways was absolutely stifling. Also no elevator in the building. Lugging all of my stuff out of my car and up the stairs to the second floor room through the stifling hallway made me appreciate the modern (and well-functioning) A/C in my room all the more.
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AI-generated summary based on recent guest reviews
Cleanliness
Feedback is mixed: many report very clean rooms, while others cite issues such as unclean floors, bathroom hygiene problems, stained linens or towels, trash left behind, and construction dust in hallways.
Related guest reviews
4
Valerie
Feb 17, 2025
·
Stayed 3 nights
When we booked our stay it didn’t mention they were doing construction. Hallways were covered in plastic and painters tape and smelled of paint fumes. All smoke detectors were covered in painters tape. There was other peoples trash in the room under the heater and edges of the bed. our heater in the bathroom didn’t work so bathroom was freezing. We had no refrigerator. The weather was bad when we were there the parking lot was all ice and parking spots weren’t plowed.
When we booked our stay it didn’t mention they were doing construction. Hallways were covered in plastic and painters tape and smelled of paint fumes. All smoke detectors were covered in painters tape. There was other peoples trash in the room under the heater and edges of the bed. our heater in the bathroom didn’t work so bathroom was freezing. We had no refrigerator. The weather was bad when we were there the parking lot was all ice and parking spots weren’t plowed.
6
Yanitza
Oct 25, 2025
·
Stayed 2 nights
The trim was clean but I went in the bathroom and found a needle and cap in between the sink and wall and I was disgusted.
The trim was clean but I went in the bathroom and found a needle and cap in between the sink and wall and I was disgusted.
10
Jessie
Feb 17, 2025
·
Stayed 1 night
Great stay . Beds are amazing and very clean hotel
Great stay . Beds are amazing and very clean hotel
10
Natalee
Sep 23, 2025
·
Stayed 1 night
Staff was very, very helpful and accommodating. Jasmine at the front desk was superb with answering any questions we had, give that woman a raise. Rooms have been nicely renovated, however the cleanliness of it was not great. I would stay here again. Price point was great, location, and the free parking was a nice touch. The staff alone is the reason I would return if needed.
Staff was very, very helpful and accommodating. Jasmine at the front desk was superb with answering any questions we had, give that woman a raise. Rooms have been nicely renovated, however the cleanliness of it was not great. I would stay here again. Price point was great, location, and the free parking was a nice touch. The staff alone is the reason I would return if needed.
4
Michael S
Apr 27, 2025
·
Stayed 2 nights
The property was under extreme renovation and it was very messy except my room (new). Towel has brown spots . TV was ineffective. Bed linen was ridden with ugh! So I had to remove it from my sleeping. Cold draft from windows. AC is dirty with construction dusts. I am not satisfied with my staying. The maintainer should notify us that it is under renovation.
The property was under extreme renovation and it was very messy except my room (new). Towel has brown spots . TV was ineffective. Bed linen was ridden with ugh! So I had to remove it from my sleeping. Cold draft from windows. AC is dirty with construction dusts. I am not satisfied with my staying. The maintainer should notify us that it is under renovation.
10
Arron
Jul 12, 2025
·
Stayed 3 nights
Pleasant and clean
Pleasant and clean
8
Nadine
Oct 8, 2025
·
Stayed 2 nights
Old building, but the room was remodel and clean
Old building, but the room was remodel and clean
10
Valerie
Nov 10, 2025
·
Stayed 1 night
Room was clean, staff very friendly
Room was clean, staff very friendly
8
Amanda
Nov 25, 2025
·
Stayed 2 nights
Nice front desk staff, Very clean. Bed could have been comfier
Nice front desk staff, Very clean. Bed could have been comfier
10
June
Oct 10, 2025
·
Stayed 1 night
Upon entering the room u could immediately see that the floors had NOT been swept or mopped. Everything else is excellent. They could use a bit more amenities in the suite on the 1st floor I. E. Paper towels, toaster, a bit more selection of pans and maybe a broom and mop
Upon entering the room u could immediately see that the floors had NOT been swept or mopped. Everything else is excellent. They could use a bit more amenities in the suite on the 1st floor I. E. Paper towels, toaster, a bit more selection of pans and maybe a broom and mop
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AI-generated summary based on recent guest reviews
Rooms
Renovated rooms are generally comfortable, but guests mention occasional issues with AC performance, TV or Roku setup, lighting, missing or worn furnishings, noise from other rooms, and inconsistent in-room amenities like mini-fridges.
Related guest reviews
10
Amani
Sep 11, 2025
·
Stayed 1 night
My bathroom was a little dirty the air conditioner was okay but couldn’t barely feel it. But so far it was very quiet and peaceful.
My bathroom was a little dirty the air conditioner was okay but couldn’t barely feel it. But so far it was very quiet and peaceful.
4
James
Jan 14, 2025
·
Stayed 1 night
Tv didnt work, shower head had a leak. Found liquor bottles from previous person to stay there. Bed was hard as a rock.
Tv didnt work, shower head had a leak. Found liquor bottles from previous person to stay there. Bed was hard as a rock.
6
Alicia
Apr 26, 2025
·
Stayed 1 night
Under renovation. Our room was great! Bed was comfortable, room clean, pet friendly; however no mini fridge (microwave, and coffee maker in the room). Our view was towards the middle of the property where everything was torn down, old sinage was left in the walkway, construction right outside the door. I saw other recent reviews about the construction, it seems not much has changed since those reviews. We only stayed to be closer to the hospital for an early morning procedure.
Under renovation. Our room was great! Bed was comfortable, room clean, pet friendly; however no mini fridge (microwave, and coffee maker in the room). Our view was towards the middle of the property where everything was torn down, old sinage was left in the walkway, construction right outside the door. I saw other recent reviews about the construction, it seems not much has changed since those reviews. We only stayed to be closer to the hospital for an early morning procedure.
8
Robert
Aug 3, 2025
·
Stayed 5 nights
Inside the rooms is beautiful. Area and exterior could leave some a little unsettled but the renovation inside is great. Will stay again
Inside the rooms is beautiful. Area and exterior could leave some a little unsettled but the renovation inside is great. Will stay again
6
David
Jun 9, 2025
·
Stayed 1 night
The guests above us were so noisy banging walking very heavy just plain annoying almost till 1:00 am
The guests above us were so noisy banging walking very heavy just plain annoying almost till 1:00 am
10
Randy
Sep 22, 2025
·
Stayed 1 night
The hotel was recently remodeled so everything was new and nice. Mattress was great. Heat/AC worked great. All amenities were provided in the bathroom, and coffee maker in the room. It's too bad the left over reviews are still on Google from the former hotel. A little breakfast in the morning made the stay perfect. It was walking distance from the Big E which was great as parking is a premium in the area. One negative: I think I'm too old to figure out a Roku device to get the TV to work. LOL
The hotel was recently remodeled so everything was new and nice. Mattress was great. Heat/AC worked great. All amenities were provided in the bathroom, and coffee maker in the room. It's too bad the left over reviews are still on Google from the former hotel. A little breakfast in the morning made the stay perfect. It was walking distance from the Big E which was great as parking is a premium in the area. One negative: I think I'm too old to figure out a Roku device to get the TV to work. LOL
4
Michael S
Apr 27, 2025
·
Stayed 2 nights
The property was under extreme renovation and it was very messy except my room (new). Towel has brown spots . TV was ineffective. Bed linen was ridden with ugh! So I had to remove it from my sleeping. Cold draft from windows. AC is dirty with construction dusts. I am not satisfied with my staying. The maintainer should notify us that it is under renovation.
The property was under extreme renovation and it was very messy except my room (new). Towel has brown spots . TV was ineffective. Bed linen was ridden with ugh! So I had to remove it from my sleeping. Cold draft from windows. AC is dirty with construction dusts. I am not satisfied with my staying. The maintainer should notify us that it is under renovation.
8
Nadine
Oct 8, 2025
·
Stayed 2 nights
Old building, but the room was remodel and clean
Old building, but the room was remodel and clean
6
Kim
Jul 28, 2025
·
Stayed 1 night
My room did not have a phone, the ac was old and took forever to cool the room, the chair by the desk was filthy and had dirt in the wheels, there was no bag table in the closet and the sink was clogged. There was no manager available or any handyman on premises to fix the issue. My room was changed the next day which had a phone and a bag table. The owner has to do better charging what I paid. There was no continental breakfast offered only coffee. Staff were nice but I will not be staying again.
My room did not have a phone, the ac was old and took forever to cool the room, the chair by the desk was filthy and had dirt in the wheels, there was no bag table in the closet and the sink was clogged. There was no manager available or any handyman on premises to fix the issue. My room was changed the next day which had a phone and a bag table. The owner has to do better charging what I paid. There was no continental breakfast offered only coffee. Staff were nice but I will not be staying again.
8
Scott
Jun 11, 2025
·
Stayed 2 nights
I have trouble rating this hotel. It is undergoing MAJOR renovations. The rooms were excellent, but could use lamps on/near the nightstands. The desk chair had some stains and wear and some facial tissues in the room would be nice. The hallways are a completely different story. There was no air conditioning. On the hottest day of the year (when I arrived), the air in the hallways was absolutely stifling. Also no elevator in the building. Lugging all of my stuff out of my car and up the stairs to the second floor room through the stifling hallway made me appreciate the modern (and well-functioning) A/C in my room all the more.
I have trouble rating this hotel. It is undergoing MAJOR renovations. The rooms were excellent, but could use lamps on/near the nightstands. The desk chair had some stains and wear and some facial tissues in the room would be nice. The hallways are a completely different story. There was no air conditioning. On the hottest day of the year (when I arrived), the air in the hallways was absolutely stifling. Also no elevator in the building. Lugging all of my stuff out of my car and up the stairs to the second floor room through the stifling hallway made me appreciate the modern (and well-functioning) A/C in my room all the more.
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AI-generated summary based on recent guest reviews
Service
Staff are frequently described as friendly, helpful, and accommodating, though some guests experienced limited front-desk coverage and slow or absent maintenance response during renovations.
Related guest reviews
10
Steven
Mar 6, 2025
·
Stayed 1 night
The staff was nice
The staff was nice
2
Craig
May 7, 2025
·
Stayed 2 nights
Made booking through Expedia and showed up to an under construction work site. Nobody at front desk and odour from the work being done. Wife and I decided not to stay and we’re not refunded full amount. Zero Stars. Should be taken off Expedia app.
Made booking through Expedia and showed up to an under construction work site. Nobody at front desk and odour from the work being done. Wife and I decided not to stay and we’re not refunded full amount. Zero Stars. Should be taken off Expedia app.
2
SAMUEL
Apr 7, 2025
·
Stayed 1 night
Construction site in a shady neighborhood. Not at all what was advertised. Doors hanging by the hinges as you walk down the hallway to your room. Elephant like stomping sounds upstairs at 5:30 am on a Sunday morning. Construction machines humming at 6:30 am on Sunday. When the receptionist was asked about this he denied that any work was being done and became belligerent. Shady couple hanging outside the ?hotel day and night performing lewd acts Saturday night and Sunday morning. I would not stay there for free after today. Not sure how the place is licensed to operate!
Construction site in a shady neighborhood. Not at all what was advertised. Doors hanging by the hinges as you walk down the hallway to your room. Elephant like stomping sounds upstairs at 5:30 am on a Sunday morning. Construction machines humming at 6:30 am on Sunday. When the receptionist was asked about this he denied that any work was being done and became belligerent. Shady couple hanging outside the ?hotel day and night performing lewd acts Saturday night and Sunday morning. I would not stay there for free after today. Not sure how the place is licensed to operate!
10
Sara
Nov 11, 2025
·
Stayed 4 nights
Friendly staff! Anything that was needed, extra towels, etc, were available for the asking!
Friendly staff! Anything that was needed, extra towels, etc, were available for the asking!
10
Elizabeth
May 9, 2025
·
Stayed 1 night
We had a good time at this hotel. We were running a little late and thankfully I had called ahead to let the front desk know, when we were visiting check in was unavailable after 9pm so keep that in mind and let staff know if you'll be arriving later. The hotel was undergoing renovations when we stayed so the hotel was a little messy but nothing egregious. Friendly and helpful staff.
We had a good time at this hotel. We were running a little late and thankfully I had called ahead to let the front desk know, when we were visiting check in was unavailable after 9pm so keep that in mind and let staff know if you'll be arriving later. The hotel was undergoing renovations when we stayed so the hotel was a little messy but nothing egregious. Friendly and helpful staff.
10
Paul
Sep 19, 2025
·
Stayed 1 night
Overnight for the big e staff was helpful and very nice
Overnight for the big e staff was helpful and very nice
10
Natalee
Sep 23, 2025
·
Stayed 1 night
Staff was very, very helpful and accommodating. Jasmine at the front desk was superb with answering any questions we had, give that woman a raise. Rooms have been nicely renovated, however the cleanliness of it was not great. I would stay here again. Price point was great, location, and the free parking was a nice touch. The staff alone is the reason I would return if needed.
Staff was very, very helpful and accommodating. Jasmine at the front desk was superb with answering any questions we had, give that woman a raise. Rooms have been nicely renovated, however the cleanliness of it was not great. I would stay here again. Price point was great, location, and the free parking was a nice touch. The staff alone is the reason I would return if needed.
10
Valerie
Nov 10, 2025
·
Stayed 1 night
Room was clean, staff very friendly
Room was clean, staff very friendly
10
DANA
Jul 3, 2025
·
Stayed 1 night
I think Chris is an owner. Spoke to him on phone an was extremely honest and welcoming. Great value here. Some renovation but did not affect my stay. I wish i remembered the guys name at front desk-he was awesome-7-2-25
I think Chris is an owner. Spoke to him on phone an was extremely honest and welcoming. Great value here. Some renovation but did not affect my stay. I wish i remembered the guys name at front desk-he was awesome-7-2-25
2
Jennifer
May 1, 2025
·
Stayed 3 nights
The building is in terrible shape and under construction (which we didnt know until check in). The desk is not staffed and there are signs with an outside number to call for assistance. Zero security, anyone could walk in and go inside with many open doors on rooms that are being worked on. Many doors propped open during the day.
The building is in terrible shape and under construction (which we didnt know until check in). The desk is not staffed and there are signs with an outside number to call for assistance. Zero security, anyone could walk in and go inside with many open doors on rooms that are being worked on. Many doors propped open during the day.
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AI-generated summary based on recent guest reviews
Location
Convenient for the Big E or fairgrounds and hospital access, with easy walking or short drives; a few guests felt the surrounding neighborhood was sketchy.
Related guest reviews
10
Marianna
Sep 26, 2025
·
Stayed 2 nights
I was there for a horse show and the staff and location was awesome
I was there for a horse show and the staff and location was awesome
8
Mary
Apr 27, 2025
·
Stayed 1 night
Although construction is still going on in the building and the hallways are not as clean as could be, the remolded room was clean and very nice, especially for the price. The bed is very comfortable. Once the renovations are complete, the property will be quite nice. Convenient location. Close to the hospital.
Although construction is still going on in the building and the hallways are not as clean as could be, the remolded room was clean and very nice, especially for the price. The bed is very comfortable. Once the renovations are complete, the property will be quite nice. Convenient location. Close to the hospital.
6
Robert
Jun 9, 2025
·
Stayed 1 night
The room itself was nice enough, but the property needs some work. And not in the greatest area. But the person checking me in was super friendly and very personable.
The room itself was nice enough, but the property needs some work. And not in the greatest area. But the person checking me in was super friendly and very personable.
2
SAMUEL
Apr 7, 2025
·
Stayed 1 night
Construction site in a shady neighborhood. Not at all what was advertised. Doors hanging by the hinges as you walk down the hallway to your room. Elephant like stomping sounds upstairs at 5:30 am on a Sunday morning. Construction machines humming at 6:30 am on Sunday. When the receptionist was asked about this he denied that any work was being done and became belligerent. Shady couple hanging outside the ?hotel day and night performing lewd acts Saturday night and Sunday morning. I would not stay there for free after today. Not sure how the place is licensed to operate!
Construction site in a shady neighborhood. Not at all what was advertised. Doors hanging by the hinges as you walk down the hallway to your room. Elephant like stomping sounds upstairs at 5:30 am on a Sunday morning. Construction machines humming at 6:30 am on Sunday. When the receptionist was asked about this he denied that any work was being done and became belligerent. Shady couple hanging outside the ?hotel day and night performing lewd acts Saturday night and Sunday morning. I would not stay there for free after today. Not sure how the place is licensed to operate!
2
Elizabeth
Apr 7, 2025
·
Stayed 2 nights
It seemed like a sketchy neighborhood, and on top of that the hotel was undergoing renovation and it should not have been open for business. The view from my room was of a courtyard-turned-storage area. So I was looking at piles of old mattresses, etc. The room had a fridge and a microwave, which was great, but terrible lighting. And the hotel had no amenities--no breakfast, nothing to eat, no coffee except the in-room weak brew. I registered and paid for two nights but I bolted out of there as soon as I could after the first night, and got a different hotel. The name "Regency" implies something fancy--this was a dump.
It seemed like a sketchy neighborhood, and on top of that the hotel was undergoing renovation and it should not have been open for business. The view from my room was of a courtyard-turned-storage area. So I was looking at piles of old mattresses, etc. The room had a fridge and a microwave, which was great, but terrible lighting. And the hotel had no amenities--no breakfast, nothing to eat, no coffee except the in-room weak brew. I registered and paid for two nights but I bolted out of there as soon as I could after the first night, and got a different hotel. The name "Regency" implies something fancy--this was a dump.
6
Alicia
Apr 26, 2025
·
Stayed 1 night
Under renovation. Our room was great! Bed was comfortable, room clean, pet friendly; however no mini fridge (microwave, and coffee maker in the room). Our view was towards the middle of the property where everything was torn down, old sinage was left in the walkway, construction right outside the door. I saw other recent reviews about the construction, it seems not much has changed since those reviews. We only stayed to be closer to the hospital for an early morning procedure.
Under renovation. Our room was great! Bed was comfortable, room clean, pet friendly; however no mini fridge (microwave, and coffee maker in the room). Our view was towards the middle of the property where everything was torn down, old sinage was left in the walkway, construction right outside the door. I saw other recent reviews about the construction, it seems not much has changed since those reviews. We only stayed to be closer to the hospital for an early morning procedure.
10
Randy
Sep 22, 2025
·
Stayed 1 night
The hotel was recently remodeled so everything was new and nice. Mattress was great. Heat/AC worked great. All amenities were provided in the bathroom, and coffee maker in the room. It's too bad the left over reviews are still on Google from the former hotel. A little breakfast in the morning made the stay perfect. It was walking distance from the Big E which was great as parking is a premium in the area. One negative: I think I'm too old to figure out a Roku device to get the TV to work. LOL
The hotel was recently remodeled so everything was new and nice. Mattress was great. Heat/AC worked great. All amenities were provided in the bathroom, and coffee maker in the room. It's too bad the left over reviews are still on Google from the former hotel. A little breakfast in the morning made the stay perfect. It was walking distance from the Big E which was great as parking is a premium in the area. One negative: I think I'm too old to figure out a Roku device to get the TV to work. LOL
8
Francisco
Dec 16, 2024
·
Stayed 1 night
Convinient location and easy access
Convinient location and easy access
10
Vladimir
Sep 26, 2025
·
Stayed 2 nights
Convenient location to Big E
Convenient location to Big E
10
Joe
Sep 29, 2025
·
Stayed 1 night
We stayed here when we went to an event at the eastern states exposition. It was coles, by so we were able to walk from the hotel to the fairgrounds
We stayed here when we went to an event at the eastern states exposition. It was coles, by so we were able to walk from the hotel to the fairgrounds
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AI-generated summary based on recent guest reviews
Dining
Dining is limited: some mention a small breakfast at times, but several report no breakfast service and only coffee available.
Related guest reviews
2
Elizabeth
Apr 7, 2025
·
Stayed 2 nights
It seemed like a sketchy neighborhood, and on top of that the hotel was undergoing renovation and it should not have been open for business. The view from my room was of a courtyard-turned-storage area. So I was looking at piles of old mattresses, etc. The room had a fridge and a microwave, which was great, but terrible lighting. And the hotel had no amenities--no breakfast, nothing to eat, no coffee except the in-room weak brew. I registered and paid for two nights but I bolted out of there as soon as I could after the first night, and got a different hotel. The name "Regency" implies something fancy--this was a dump.
It seemed like a sketchy neighborhood, and on top of that the hotel was undergoing renovation and it should not have been open for business. The view from my room was of a courtyard-turned-storage area. So I was looking at piles of old mattresses, etc. The room had a fridge and a microwave, which was great, but terrible lighting. And the hotel had no amenities--no breakfast, nothing to eat, no coffee except the in-room weak brew. I registered and paid for two nights but I bolted out of there as soon as I could after the first night, and got a different hotel. The name "Regency" implies something fancy--this was a dump.
10
Randy
Sep 22, 2025
·
Stayed 1 night
The hotel was recently remodeled so everything was new and nice. Mattress was great. Heat/AC worked great. All amenities were provided in the bathroom, and coffee maker in the room. It's too bad the left over reviews are still on Google from the former hotel. A little breakfast in the morning made the stay perfect. It was walking distance from the Big E which was great as parking is a premium in the area. One negative: I think I'm too old to figure out a Roku device to get the TV to work. LOL
The hotel was recently remodeled so everything was new and nice. Mattress was great. Heat/AC worked great. All amenities were provided in the bathroom, and coffee maker in the room. It's too bad the left over reviews are still on Google from the former hotel. A little breakfast in the morning made the stay perfect. It was walking distance from the Big E which was great as parking is a premium in the area. One negative: I think I'm too old to figure out a Roku device to get the TV to work. LOL
6
Stephen
Jan 27, 2025
·
Stayed 2 nights
While the hotel was quiet, clean, and comfortable, there was little pressure in the sink, and it took forever to get hot water. I was also disappointed that for $777 for 2 nights, there was no breakfast service, and no coffee in the room.
While the hotel was quiet, clean, and comfortable, there was little pressure in the sink, and it took forever to get hot water. I was also disappointed that for $777 for 2 nights, there was no breakfast service, and no coffee in the room.
6
Kim
Jul 28, 2025
·
Stayed 1 night
My room did not have a phone, the ac was old and took forever to cool the room, the chair by the desk was filthy and had dirt in the wheels, there was no bag table in the closet and the sink was clogged. There was no manager available or any handyman on premises to fix the issue. My room was changed the next day which had a phone and a bag table. The owner has to do better charging what I paid. There was no continental breakfast offered only coffee. Staff were nice but I will not be staying again.
My room did not have a phone, the ac was old and took forever to cool the room, the chair by the desk was filthy and had dirt in the wheels, there was no bag table in the closet and the sink was clogged. There was no manager available or any handyman on premises to fix the issue. My room was changed the next day which had a phone and a bag table. The owner has to do better charging what I paid. There was no continental breakfast offered only coffee. Staff were nice but I will not be staying again.
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AI-generated summary based on recent guest reviews
8
Neville
3 weeks ago
·
Stayed 2 nights
Excellent staff, clean rooms, comfortable bed, no telephone in rooms to contact the front desk, no elevators, the hallway leading to the second level has an odor as if it was water damaged.
Excellent staff, clean rooms, comfortable bed, no telephone in rooms to contact the front desk, no elevators, the hallway leading to the second level has an odor as if it was water damaged.
8
annemarie
4 weeks ago
·
Stayed 2 nights
No frills but clean and near fairgrounds. Would stay again
No frills but clean and near fairgrounds. Would stay again
8
Dale
Aug 20, 2026
·
Stayed 2 nights
Nice sized rooms with many updates in the room.
Nice sized rooms with many updates in the room.
8
Ian
Aug 17, 2026
·
Stayed 3 nights
It was exactly as you paid for. Nice, clean and friendly just a little bit old.
It was exactly as you paid for. Nice, clean and friendly just a little bit old.
8
William
Jul 17, 2026
·
Stayed 2 nights
At first glance place looked bad. The lobby was dated, and the stairs and hallways needed new carpet, as it was very stained. I was not looking forward to opening the door to my room! To my shock, the room was clean and fresh. After talking with the front desk clerk, the inn was acquired not to long ago, and they started rehab on the rooms first. They are continuing to rehab. Great place if you are going to Southwick for the races. Surprisingly wonderful!!!!
At first glance place looked bad. The lobby was dated, and the stairs and hallways needed new carpet, as it was very stained. I was not looking forward to opening the door to my room! To my shock, the room was clean and fresh. After talking with the front desk clerk, the inn was acquired not to long ago, and they started rehab on the rooms first. They are continuing to rehab. Great place if you are going to Southwick for the races. Surprisingly wonderful!!!!
FAQs about Baldwin Inn & Suites, SureStay Collection by Best Western
Is parking available at the property?
Free self-parking is available on-site for guests.
What type of breakfast is offered and when is it served?
A complimentary continental breakfast is served daily from 7:00 AM to 9:00 AM.
Does the property allow pets?
Pets are allowed with a fee of USD 25 per pet, per stay, with a maximum fee of USD 50 per stay. Service animals are exempt from fees.
What are the check-in and check-out times?
Check-in is at 3:00 PM and check-out is at 11:00 AM. Early or late check-in/check-out may be available upon request, but additional charges may apply.
What accessibility features does the property offer?
The property features step-free entrances and wheelchair-accessible facilities in public areas. Guests are encouraged to contact the property for specific accessibility needs.
What is the location of the property in relation to nearby attractions?
The hotel is located in the business district, just steps from Storrowton Village Museum and Eastern States Exposition, approximately 1.8 miles from MassMutual Center and 1.9 miles from MGM Springfield.
What are the policies regarding children staying at the property?
Up to 2 children 18 years old and younger can stay free when occupying the parent or guardian's room, using existing bedding.
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Instant AI responses are based on hotel information
Prices for upcoming dates
November 2026
Su | Mo | Tu | We | Th | Fr | Sa |
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December 2026
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Cheaper
Pricier
Average nightly price across deals, with taxes & fees.
Prices in USD for 2 guests, updated daily.
- 2026-11-02: 106.68924504636384USD
- 2026-11-03: 106.62634299893189USD
- 2026-11-04: 106.68924504636384USD
- 2026-11-05: 106.68924504636384USD
- 2026-11-06: 165.42719060710144USD
- 2026-11-07: 165.42719060710144USD
- 2026-11-08: 116.4825035107956USD
- 2026-11-09: 100.58870326052858USD
- 2026-11-10: 100.58870326052858USD
- 2026-11-11: 146.06742176229858USD
- 2026-11-12: 263.70525383326725USD
- 2026-11-13: 269.7766213026581USD
- 2026-11-14: 260.1744866471558USD
- 2026-11-15: 100.58870326052858USD
- 2026-11-16: 100.58870326052858USD
- 2026-11-17: 100.58870326052858USD
- 2026-11-18: 100.58870326052858USD
- 2026-11-19: 116.65525988770295USD
- 2026-11-20: 155.87146148217775USD
- 2026-11-21: 153.7983678733063USD
- 2026-11-22: 105.41515181643678USD
- 2026-11-23: 106.85121162483216USD
- 2026-11-24: 106.85121162483216USD
- 2026-11-25: 105.41515181643678USD
- 2026-11-26: 106.85121162483216USD
- 2026-11-27: 127.79819142908478USD
- 2026-11-28: 126.45931669356537USD
- 2026-11-29: 105.41515181643678USD
- 2026-11-30: 106.85121162483216USD
- 2026-12-01: 105.41515181643678USD
- 2026-12-02: 106.85121162483216USD
- 2026-12-03: 109.3110464651642USD
- 2026-12-04: 124.75331543538667USD
- 2026-12-05: 124.75331543538667USD
- 2026-12-06: 109.3110464651642USD
- 2026-12-07: 109.3110464651642USD
- 2026-12-08: 105.41515181643678USD
- 2026-12-09: 105.41515181643678USD
- 2026-12-10: 109.3110464651642USD
- 2026-12-11: 124.75331543538667USD
- 2026-12-12: 124.75331543538667USD
- 2026-12-13: 106.85121162483216USD
- 2026-12-14: 109.3110464651642USD
- 2026-12-15: 109.3110464651642USD
- 2026-12-16: 109.3110464651642USD
- 2026-12-17: 105.41515181643678USD
- 2026-12-18: 124.75331543538667USD
- 2026-12-19: 127.92776298326112USD
- 2026-12-20: 105.41515181643678USD
- 2026-12-21: 109.3110464651642USD
- 2026-12-22: 109.3110464651642USD
- 2026-12-23: 105.41515181643678USD
- 2026-12-24: 108.09290983046724USD
- 2026-12-25: 124.75331543538667USD
- 2026-12-26: 124.75331543538667USD
- 2026-12-27: 108.09290983046724USD
- 2026-12-28: 108.09290983046724USD
- 2026-12-29: 105.41515181643678USD
- 2026-12-30: 109.3110464651642USD
- 2026-12-31: 108.09290983046724USD
- 2027-01-01: 129.36168704374694USD
- 2027-01-02: 124.75331543538667USD
Front desk staff will greet guests on arrival at the property. Information provided by the property may be translated using automated translation tools.
Check-in must be done by someone who is at least 21 years old.
- Extra-person charges may apply and vary depending on property policy
- Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
- Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
- Tax ID - C0008033250
- This property accepts credit cards, debit cards, and cash
- Long-term renters welcome
- Safety features at this property include a fire extinguisher and a smoke detector
- This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
- This property's policy is to refuse certain bookings for the purpose of group events or parties, including pre-wedding stag/bachelor and hen/bachelorette parties.
- Up to 2 children 18 years old and younger stay free when occupying the parent or guardian's room, using existing bedding.
- Only registered guests are allowed in the guestrooms.
- The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation.
- Contactless check-out is available.
- This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).
- For details on Best Western's privacy policy, visit https://www.bestwestern.com/privacy.
- Pet fee: USD 25 per pet, per stay (maximum USD 50 per stay)
- Service animals are exempt from fees
The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.
Popular amenities
Parking
Non-Smoking Rooms
Golf Course (nearby)
Vending Machines
Express Check-In/Check-Out
Free Parking
Services
Express Check-In/Check-Out
24-Hour Front Desk
Parking
Parking
Free Parking
Parking Onsite
General
Non-Smoking Rooms
Vending Machines
Activities
Golf Course (nearby)
Internet
Free Wi-Fi