Is parking available at the hotel?

Yes, the hotel offers free parking for guests. It is on-site and uncovered, and no reservation is required.

Is breakfast offered at the hotel?

Yes, breakfast is available, although specific details about the type and cost are not provided.

Does the hotel allow pets?

Yes, pets are allowed in specific rooms only, with a fee of USD 20 per accommodation, per day. Service animals are exempt from fees.

What are the check-in and check-out times?

Check-in is from 4:00 PM, and check-out is until 11:00 AM. Early or late check-in/check-out may be available upon request, and guests should contact the property in advance to make arrangements.

What accessibility features does the hotel offer?

The hotel provides several accessibility features, including step-free entrances, wheelchair-accessible facilities in public areas, and accessible rooms. Elevators are available for ease of movement within the property.

Where is the hotel located in relation to local attractions?

The hotel is located in Burnsville, Minnesota, approximately 7.3 miles from the Minnesota Zoo and 9.2 miles from the Mall of America. It is conveniently situated near various attractions and is accessible via local public transport.

Does the hotel have a swimming pool?

Yes, the hotel features a heated indoor pool, which is available for guests to enjoy year-round.

Best Western Premier Nicollet Inn in Burnsville

Average nightly price at Best Western Premier Nicollet Inn by month, last 12 months (USD)
Month	Average price
January	$93
February	$90
March	$104
April	$99
May	$102
June	$123
July	$131
August	$98
September	$109
October	$117
November	$98
December	$91

What guests think

Across many recent reviews, Best Western Premier Nicollet Inn earns praise for clean, comfortable rooms, generally friendly staff, and a convenient location near interstates, shopping, and dining, making it a practical base for visits around the Twin Cities.

Common downsides include intermittent HVAC problems in rooms and common areas, a small or busy pool with a frequently out-of-service or shallow hot tub, and occasional elevator or fire-alarm disruptions. Service is inconsistent, with reports of slow or unfriendly check-in, absent front-desk coverage, billing or reservation errors, and rooms not serviced during multi-night stays. On-site dining gets mixed feedback, and free breakfast is typically not included, with closures, limited hours, or voucher confusion appearing in several stays. Expect a convenient stay with variable maintenance and service reliability.

Facilities

Cleanliness

Rooms

Service

Location

Dining

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AI-generated summary based on recent guest reviews

Facilities

Facilities include an indoor pool, hot tub, and on-site restaurant/bar, but reviews note a small or crowded pool, a hot tub that is often closed or very shallow, recurring AC outages in lobby/restaurant, and shared parking that can be limited or worn.

Related guest reviews

6

Robert

Jul 6, 2025

·

Stayed 8 nights

The lobby and restaurant a/c was not working the 8 days I was there. The heat in my 1st room didn’t work. I was sent to another room that had inadequate an/c and weak heating . I gave up when I went to the desk and commented again and was told “we’re all suffering”. The room was good as was the restaurant.

8

Jill

Mar 4, 2024

·

Stayed 2 nights

Pool area was messy and there were no towels. Restaurant has very limited menu

10

Renae

Aug 29, 2024

·

Stayed 1 night

Beds are very comfortable. Pool area is nice, although hot tub is too shallow. Dog friendly and quiet.

2

Alyssa

Jul 7, 2025

·

Stayed 2 nights

When first walking into the building I noticed it was extremely warm in the lobby. Had to wait 20+ minutes to check in. Was informed the ac was broken in the lobby. The ac in the rest of the building was fine I get it things happen. Got to our room it was clean seemed nice. We stayed Saturday and Sunday night. The kids wanted to go to the pool and my husband and I were looking forward to sitting in the hot tub only to find out the hot tub was broken. 8am Sunday housekeeping was knocking on the door to come in and clean we told them we didn’t need it. We then left for the day and when we got back housekeeping came in and cleaned up the room and left the curtains open we closed to keep the room cooler. Sunday we were trying to find a place to get some beer after being outside in the heat all day apparently on sundays you can’t buy beer after 6 pm so we thought we would utilize the steak and ale connected to the motel and they had closed way earlier than they were supposed to. Monday morning when cleaning up the room to leave my husband lifted up the bed skirt it was as covered in black stuff my husband said that is a sign of bedbugs.

4

Kari

Jul 12, 2025

·

Stayed 1 night

The hot tub was broken. The pool is pretty small. The TV didn’t work in our room at all. The staff was nice. I wouldn't stay here again.

2

Christine

Jul 9, 2025

·

Stayed 1 night

Super disappointed for the price. Hot tub was out and was precisely why I booked there. No AC on first floor common areas. Felt bad for front desk staff and waiters. Adjoining room where our neighbors were loud. They tried to open our door and then slammed theirs shut. Loud and could hear. Microwave and fridge in bathroom? Curtain was ripped. Friend found glass outside of our door. Other side, baby screamed loudly at 7am and pounding against wall.

8

Mark

Dec 15, 2024

·

Stayed 1 night

Nice hotel nice rooms. Did have a problem with the parking. It is shared with a restaurant and event center. When we returned from our outing we had to park in the furniture store parking lot which is quite a walk in the rain snow and ice. I feel if your spending that kind of money on a room you should be able to park somewhat close to it.

10

Christopher

Aug 31, 2024

·

Stayed 4 nights

Stayed here a few times now. Its everything you want in a stay for a reasonable price. No free breakfast but options a 2 min walk away. Great pool, hot tub, rooms. On site restaurant available.

6

Janet

Jun 11, 2024

·

Stayed 1 night

No bar or restaurant available. Website needs to be updated.

8

Christopher

Jul 7, 2024

·

Stayed 1 night

The parking lot is in terrible condition and no painted lines for parking space

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AI-generated summary based on recent guest reviews

Cleanliness

Many guests describe the property and rooms as clean, yet housekeeping is inconsistent on longer stays, with missed service and occasional cleanliness oversights like dusty floors or dirty tubs.

Related guest reviews

6

JANET

Dec 26, 2023

·

Stayed 5 nights

Maid service was pretty much non existent for our 5 day stay

2

SHEILA

Jan 24, 2024

·

Stayed 4 nights

Got to our room and unpacked Used restroom and toilet overflowed and water came into main room. They gave us another room, but didn't bother to help us move our belongings. It was sub-zero outside and our room would not heat up. Front desk gave us a small portable heater, which didn't heat the whole room. Bathtub had constant running drip that couldn't be shut off. The entire fixture was extremely loose from wall. When room was "cleaned" the never cleaned the faucet or the tub, The swimming pool area was freezing. When checking the air vents, only cool air was blowing. Disgusting visit and won't ever stay there again!!! How about some recourse from Hotels.com????

4

Carolyn

Jun 28, 2025

·

Stayed 4 nights

Staying at this property, we were originally told our room would be cleaned and refreshed daily. In our 5 day stay our room was refreshed 1x. On the other days, we were told to call the front desk for towels and on one of the days we received a note under our door saying they weee short staffed. Short staffed or not, our room should have been cleaned more frequently than that. I believe that is unacceptable and not the standard I am used to when staying in a hotel.

10

Cyneva

Aug 24, 2024

·

Stayed 1 night

Clean and quiet

10

Stacy

Aug 2, 2025

·

Stayed 1 night

Check in was a breeze. Lobby had a really pretty water fall. Clean. Friendly staff. Hotel was quiet even though there were numerous other people. Pool was warm and clean. Hot tub was amazing!! Nice and hot. Clean towels by the pool. Room was updated. Clean comfy beds.

8

Jill

Feb 24, 2024

·

Stayed 1 night

Beds were confortable and hotel was quiet. Easy parking and location was near entertainment, shopping, and many restaurants. The room clealiness was pretty good but vacuuming, especially on the 2 chairs, could have been better.

8

Tarra

Jun 2, 2025

·

Stayed 1 night

The online check-in process was easy and convenient. Room was comfortable. Surfaces and bed seemed clean, but the floor definitely needs more attention. There were crumbs and dust visible. Super friendly and helpful front-desk clerk. Easy to get to off the interstate and lots of food options around.

6

Katherine

Sep 24, 2024

·

Stayed 4 nights

Maid service on the weekend was minimal.

2

Erin

Apr 14, 2024

·

Stayed 2 nights

Overbooked and couldnt even give us the room we ordered. Pool so full it was unsafe. Child throwing up because he was not being supervised. Room old and outdated with dust everywhere. Shower curtain snagged and full of holes. Bath tub was disgusting. Had breakfast and it was terrible. Not a good property and short staffed as well.

10

Jerrison

Oct 24, 2025

·

Stayed 1 night

Room was very clean and comfortable. The service desk attendant was nice, polite, and very helpful

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AI-generated summary based on recent guest reviews

Rooms

Rooms are generally comfortable, but several mention dated furnishings, appliances placed in the bathroom, HVAC that is hard to control or runs loud, door gaps and hallway noise, and occasional maintenance problems with plumbing, TV, or power.

Related guest reviews

10

Zipporah

Aug 15, 2025

·

Stayed 4 nights

The room was a nice size, clean and comfortable. I enjoyed the hot tub and Steak and Ale. Food was good and portions were great. Mik and waitress who served us breakfast on 08/05/25 and 08/06/26 were awesome. We will definitely return.

6

DARLENE

Dec 31, 2024

·

Stayed 3 nights

Hotel was attractive and well kept. Room was 70° and no amount of thermostat adjustment would change that. For me, that is way too hot for sleep. Shower head also needed to be replaced.

10

Drew

Mar 3, 2024

·

Stayed 2 nights

The hotel is in a great location and was priced pretty good. The only real issue was that the room was very hot and you couldn’t control the thermostat as the building run off a boiler so the rooms didn’t have their own individual comfort settings.

10

Jason

Feb 25, 2025

·

Stayed 2 nights

So the hotel ground were nice, lobby was nice, everything was nice until you got to the room. The lock would shock you no matter what unless you managed to cover your hand with something. There were holes in the curtains of which I'll leave some pics. The place to store your food and make your coffee was in the freaking bathroom. Last thing was the size of the room. Bed (King size) barely fit in there, and left about 2 feet to walk around it. Overall not happy for what I paid.

10

Paul

Sep 7, 2025

·

Stayed 3 nights

Positives: Great location-price-fast elevators. Negatives: old furnishings-not enough USB’s-super loud A/C

6

Josh

Aug 12, 2024

·

Stayed 1 night

The location was convenient for getting to other places in the Twin Cities. The hotel as a whole seems outdated with a layer of paint added. Staff were not overly inviting, didn't greet us when we checked in. Hotel layout was odd including having the microwave and mini fridge placed in the bathroom. Had to paid much more for this room I'd hace rated it even lower.

6

Michelle

Dec 30, 2024

·

Stayed 2 nights

The microwave and refrigerator in the room was broke. Electricity was out on one side of the room.

10

Caleen

Aug 13, 2025

·

Stayed 1 night

The only suggestion we have is to put weather stripping around the room door.. we could see daylight all around it and could hear hall noises

10

Karissa

Sep 7, 2024

·

Stayed 3 nights

Really happy with our recent stay here! The front desk staff were so welcoming and friendly, and everything was very clean. The decor was all modern and nice, you can tell they've put in a big effort to update it! The room was a great size. Will definitely go back!

6

Alicia

Jun 30, 2024

·

Stayed 2 nights

AC unit did not work properly in room, there was no cold air the entire stay, even after adjusting the thermostat and leaving the room, the AC unfortunately did not make a difference.

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AI-generated summary based on recent guest reviews

Service

Staff are often friendly and accommodating, yet service is uneven with reports of slow or unfriendly check-in, absent front-desk coverage, billing/double-charge issues, and reservation or room-assignment mix-ups.

Related guest reviews

2

Josh

Dec 4, 2023

·

Stayed 3 nights

There was no soap in the room Called the front desk and they said they didn't have any and couldn't help. There was no one at the front desk ever. During check in had to wait 30 mins to get someone to come to the front. Waited another 30 mins because they couldn't figure out how to bill my room that was already paid for.

6

Natalie

Aug 11, 2025

·

Stayed 1 night

Nice hotel in a perfect location, but some poor customer service left a very bad taste! While we understand plenty of people are NOT honest & how difficult it would be to distinguish, twisting a person’s words & being accusatory of someone who *is* being honest is extremely disrespectful! It very quickly changed the opinion of our stay, & we could not in good conscience recommend While we have no doubt there are many dishonest people out there, being accused We chose to add the breakfast option to our booking, but nothing was said about it at check in so we later asked for details. We were told it wasn’t included, but I said I would check reservation details on my phone as I was sure we had paid for the breakfast option. She was quickly able to find it then & gave us a little ticket-like “voucher” with our room number on it. However, when we went to the hotel restaurant for breakfast we were told we *each* needed vouchers. Back to the front desk! But while sharing the details & showing the gal what we were given, she the so had to go back to It was disappointing to have had to *ask* for our breakfast voucher in the first place, but to then be accused of “changing my story”

6

Stephanie

Oct 24, 2025

·

Stayed 2 nights

Front desk wasn't the most customer-service friendly, especially to people who were out of state. They were not very helpful with information about wifi, breakfast (hours), complimentary drinks, where stuff is within the hotel and in the surrounding area, etc.

10

Stacy

Aug 2, 2025

·

Stayed 1 night

Check in was a breeze. Lobby had a really pretty water fall. Clean. Friendly staff. Hotel was quiet even though there were numerous other people. Pool was warm and clean. Hot tub was amazing!! Nice and hot. Clean towels by the pool. Room was updated. Clean comfy beds.

4

Natalie

Jul 10, 2024

·

Stayed 2 nights

The air conditioning wasn't working in one of the rooms we had. The front desk staff when we came was not welcoming or friendly. I don't think he smiled once and I tried being extra friendly to him. The biggest issue is that we had reserved a 2 night stay and after the first night, we returned to discover they had given away our rooms, and a stranger was in one of our rooms with all of our belongings. They did apologize and give us two new rooms but they did not go out of their way to rectify the situation or give any compensation.

10

Elizabeth

Jun 19, 2025

·

Stayed 1 night

Great staff

10

Denise

Jul 31, 2025

·

Stayed 1 night

This hotel is excellent! We were allowed to check in prior to our arrival. On our way we called to have a crib put in our room. Desk staff was very helpful even though she was the only one working. Kids loved the pool. Rooms were very clean and had everything we needed. Great location near shopping and eating, and easy to find. Great property at a great price!! I’d definitely recommend!!

8

Paul

Aug 4, 2024

·

Stayed 1 night

Lanoy on the front desk was excellent in being attentive to what we needed and re-assigning us to a quiet room. We very much appreciated her service

4

Dawn

Dec 1, 2024

·

Stayed 2 nights

Desk staff extremely rude.

10

Jerrison

Oct 24, 2025

·

Stayed 1 night

Room was very clean and comfortable. The service desk attendant was nice, polite, and very helpful

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AI-generated summary based on recent guest reviews

Location

Convenient access to I-35 corridors and close to shopping, restaurants, and attractions like Mall of America; many guests felt safe.

Related guest reviews

8

Dean

Oct 16, 2025

·

Stayed 2 nights

easy to get to, lots of parking. staff was friendly at the Hotel.

10

Jennifer

Jun 3, 2024

·

Stayed 1 night

Great location off the interstate.

10

Suanne

May 26, 2024

·

Stayed 1 night

Great location and room. Very comfortable.

10

Amber

Oct 17, 2025

·

Stayed 2 nights

Clean and nice and affordable. Easy location.

10

Connie

Sep 3, 2024

·

Stayed 3 nights

Close to interstate

8

Dary

Aug 8, 2025

·

Stayed 2 nights

Great area

10

James

Mar 4, 2025

·

Stayed 1 night

Quick efficient check in and sincere welcome. Quiet 5th floor room. Easy interstate access and nearby mall and restaurants. Bathroom well stocked with towels and lotions/soaps. I'll stay here again.

8

Victoria

Aug 22, 2025

·

Stayed 4 nights

It was a very nice stay. Location is perfect; at the hub of Interstate 35E, 35W and 35. Lots of eating and shopping. Nice room on the top floor. The "Continental Breakfast" was so-so. Coffee in the room was MUCH better! Using the bathroom at the pool requires your key to get back in. Had to go to the Main Desk to get back in! No rinse off shower at the pool. Not a big deal. The fresh, warm cookies one evening were a nice surprise! 10% off at Steak & Ale is a plus. Salad bar is terrific, but the filet mignon is questionable.

8

Mary

Jan 28, 2025

·

Stayed 4 nights

good location for what I needed

10

Christopher

Apr 18, 2024

·

Stayed 1 night

Well kept property Good value Clean Close to Mall of America, Valleyfair by car

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AI-generated summary based on recent guest reviews

Dining

The on-site restaurant draws praise when open, but closures, limited hours or menus, and AC issues appear in reviews; free breakfast is generally not included, and some guests experienced voucher or timing confusion.

Related guest reviews

10

Zipporah

Aug 15, 2025

·

Stayed 4 nights

The room was a nice size, clean and comfortable. I enjoyed the hot tub and Steak and Ale. Food was good and portions were great. Mik and waitress who served us breakfast on 08/05/25 and 08/06/26 were awesome. We will definitely return.

8

Jeri

Aug 21, 2024

·

Stayed 4 nights

Disappointed that there was no breakfast service.

8

Jill

Mar 4, 2024

·

Stayed 2 nights

Pool area was messy and there were no towels. Restaurant has very limited menu

6

Natalie

Aug 11, 2025

·

Stayed 1 night

Nice hotel in a perfect location, but some poor customer service left a very bad taste! While we understand plenty of people are NOT honest & how difficult it would be to distinguish, twisting a person’s words & being accusatory of someone who *is* being honest is extremely disrespectful! It very quickly changed the opinion of our stay, & we could not in good conscience recommend While we have no doubt there are many dishonest people out there, being accused We chose to add the breakfast option to our booking, but nothing was said about it at check in so we later asked for details. We were told it wasn’t included, but I said I would check reservation details on my phone as I was sure we had paid for the breakfast option. She was quickly able to find it then & gave us a little ticket-like “voucher” with our room number on it. However, when we went to the hotel restaurant for breakfast we were told we *each* needed vouchers. Back to the front desk! But while sharing the details & showing the gal what we were given, she the so had to go back to It was disappointing to have had to *ask* for our breakfast voucher in the first place, but to then be accused of “changing my story”

10

Zipporah

Aug 15, 2025

·

Stayed 3 nights

I really enjoyed the Hottub. and Steak and Ale.The food was excellent , nice portions. The waitresses Mik and another young lady that served us breakfast on 08//05/25 and 08/06/25 were absolutely wonderful. The rooms were a nice size and they were clean and cozy. I will definitely stay there again.

2

Alyssa

Jul 7, 2025

·

Stayed 2 nights

When first walking into the building I noticed it was extremely warm in the lobby. Had to wait 20+ minutes to check in. Was informed the ac was broken in the lobby. The ac in the rest of the building was fine I get it things happen. Got to our room it was clean seemed nice. We stayed Saturday and Sunday night. The kids wanted to go to the pool and my husband and I were looking forward to sitting in the hot tub only to find out the hot tub was broken. 8am Sunday housekeeping was knocking on the door to come in and clean we told them we didn’t need it. We then left for the day and when we got back housekeeping came in and cleaned up the room and left the curtains open we closed to keep the room cooler. Sunday we were trying to find a place to get some beer after being outside in the heat all day apparently on sundays you can’t buy beer after 6 pm so we thought we would utilize the steak and ale connected to the motel and they had closed way earlier than they were supposed to. Monday morning when cleaning up the room to leave my husband lifted up the bed skirt it was as covered in black stuff my husband said that is a sign of bedbugs.

8

DAVID

Jul 8, 2024

·

Stayed 1 night

It would have been nice to have the restaurant operational

8

Kelly

Jun 23, 2025

·

Stayed 2 nights

Overall a nice property. Restaurant lost AC during our stay so we ordered pizza instead. Reserved a double queen room and was given a single bed only. They did give us a roll away bed at no cost, but less then ideal.

10

CHAR

Oct 13, 2025

·

Stayed 1 night

Nice hotel, clean room, great restaurant

6

Janet

Jun 11, 2024

·

Stayed 1 night

No bar or restaurant available. Website needs to be updated.

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AI-generated summary based on recent guest reviews

Su	Mo	Tu	We	Th	Fr	Sa
				1 $106	2 $136	3 $138
4 $91	5 $94	6 $94	7 $90	8 $92	9 $113	10 $102
11 $85	12	13 $92	14 $91	15 $91	16 $109	17 $125
18	19 $93	20 $90	21	22	23	24 $111
25 $84	26 $91	27 $93	28	29	30 $101	31

Su	Mo	Tu	We	Th	Fr	Sa
		1	2	3	4	5
6	7	8	9	10	11	12
13	14	15	16	17	18	19
20	21	22	23	24	25	26
27	28	29 $108	30 $106

Prices for Best Western Premier Nicollet Inn

Monthly average prices

About this property

Location

Room options

Double Executive King Bed

Double Accessible-Queen Size Bed

Double Deluxe King Bed

1 King Bed, Executive Room

Suite 2 Queen Beds

1 King Bed, Deluxe Executive Room

Suite, 1 Bedroom, Accessible (Mobility, Roll-In Shower)

Deluxe Room 1 King Bed

1 King Bed, Deluxe Room

Suite Executive

Suite, 1 Bedroom, Accessible (Mobility, Roll-In Shower)(1 King Bed)

Room 2 Queen Beds

Executive King Room

2 Queen Beds

1 King Bed

1 King Bed, Suite

1 King Bed, 1-Bedroom Executive Suite

Room, 1 King Bed, Accessible (Mobility, Roll-In Shower)

Double Two Queen Beds

Executive Room 1 Queen Bed Accessible (Mobility Tub with Grab Bars)

Suite 1 Bedroom King Bed Accessible

Double Executive Two Queen Beds

Suite 1 Bedroom King Bed Executive

Executive Room 2 Queen Beds

1 King Bed 1-Bedroom Junior Suite

Double Room King Bed

Double Room Queen Bed Executive Accessible

1 King Bed

1 Queen Bed, Mobility Accessible Executive Room, Tub with Grab Bars

2 Queen Beds, Interior Terrace, Pool View

1 Queen Bed, Mobility Accessible Room, Bathtub with Grab Bars

Suite, 1 Bedroom (2 Queen Beds)

Room 2 Queen Beds Pool View (Interior Terrace)

Suite 1 Bedroom Queen Queen

Deluxe Room, 1 King Bed (Executive)

1 King Bed Executive Room

2 Queen Beds, 1-Bedroom Suite

Room 1 Queen Bed Accessible (Mobility Tub with Grab Bars)

King Bed Executive

Junior Suite King Bed

1 King Bed, 1-Bedroom Suite

1 King Bed

Executive Suite, 1 Bedroom (1 King Bed)

1 King Bed, 1-Bedroom Junior Suite

1 King Bed, 1-Bedroom Executive Junior Suite

1 King Bed Accessible Roll in Shower

Executive Two Queen Bed Room

Double Room King Bed Deluxe Executive

Double Accessible King Size Bed

Double Room King Bed Executive Deluxe

Executive Suite, 1 Bedroom

Executive Room, 1 King Bed

1 King Bed, 1-Bedroom Mobility Accessible Suite, Roll-In Shower

One-Bedroom King Suite with Roll in Shower Mobility Accessible

Quadruple Inner

2 Queen Beds

1 King Bed, Mobility Accessible Room, Roll-In Shower

Double Room King Bed Accessible Roll in Shower

Suite, 1 Bedroom

2 Queen Beds Suite

Run of House

2 Queen Beds, Executive Room

Double King Bed

Suite

Queen Queen Pool View

One-Bedroom Suite

Suite Two Queen Beds

Room 1 King Bed Accessible (Mobility Roll-In Shower)

Executive Room 1 King Bed

Double Room King Bed Executive

2 Queen Beds

Executive, Accessible

Queen Queen Executive

Guest reviews of Best Western Premier Nicollet Inn

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