Holiday Inn Express & Suites Kings Mountain - Shelby Area by IHG

The place was nice, there wasn’t much in amenities but there were a lot of food choices nearby. The pool at the time of this review was closed being in late October. Every day I came back from my work the room was cleaned and restocked

The pool hadn't passed inspection so was not open but overall the stay was good. Check on/out staff were helpful

The staff were very courteous and knowledgeable able the area. Felt safe and parking was great. Rooms were clean and comfortable.

Pool was closed, upstairs ice machine was out of order, down stairs ice machine was dirty, room didn’t have enough towels, sheets. Staff was friendly and helpful but I don’t feel like I should pay full price if you don’t have all the amenities operating that you advertise.

Normally this is a pretty decent hotel to stay at but for whatever reason my whole family got ate up by bedbugs my kids couldn’t go to school I spent over $1000 trying to disinfect my house we have lines of bites all over us this is horrible and the staff is willing to do nothing to try to help me get my money back or come see me for their uncleanliness also the room that we were giving the door did not even lock and we tried to go in the room the very first time there was a person in the room we went back down and got a new key and came back up the door was wide open the bed was not made up the shower was soaking wet they were used towels everywhere I guess we were staying in the room that they weren’t aware of The side door does not lock you can get in without a key also the patio area is never locked in a lot of the rooms when you just let the door slam on its own they stay propped up and therefore anybody can get inside of them I don’t know if it’s done on purpose or what I’m very disappointed and we will not be going back there I have a 7 and 3-year-old and this is very unacceptable very unprofessional and I cannot get any of the management or staff to give me a call back not sure what to do but I spent $215 in a room for one night we didn’t even get to sleep because we’re getting bit by bugs and doesn’t have the night we’re trying to make sure we’re safe in Very disappointed butThe lady that works Evenings has tried her very best to help and she is greatly appreciated

No pool and it wasn’t advertised when I booked. It’s clearly being resurfaced. Ice machines broke. No sheets for sofa bed nor towels or wash clothes. Had to make several trips down to front desk to get what should have been in room.

Vary pleased with room and staff. I was surprised to see a lift chair to help handicap guests get in and out of pool. Cool outdoor patio for cookouts.

Handicapped parking is close to door

Parking was good. The room had a pungent smell, the towels were hard and worn, the carpet needed replacing, loud highway noise, the mattress was lumpy, price was not a good value.

Check in was smooth. We went to our room 222 and as we looked around before unpacking we noticed the bed wasn’t made up to standard. Looked like it was just slept in. Sheets not tucked in properly. Also in bathroom the shower curtain had blood stain on it. I spoke with Miracle ( lead housekeeper) and she went to the room and looked at my concerns. She apologized and said she would take care of the problem ASAP. She did so with the help of Alandria. They changed the bed clothing and put clean shower curtain up. Also the pool was not open! It’s June 3 and temperature was 91. So the stay was saved in the end by everyone being friendly. Breakfast was very good! This was our third stay. We visit the area for golf. Hope to return in few months. The entire staff needs to be re-trained. They are trying but I believe they are out of their comfort zone. The staff means well just needs guidance.

The room needed vacuumed, when we arrived. There were crumbs and a dead roach by the bed. The bathroom floor along the wall was filthy. There was dust buildup on many surfaces throughout the room. The staff was friendly and the breakfast was good. We won’t stay here again.

There was a horrible smell in our room when arriving. It improved overtime. Our son slept on the sofa bed. We found children’s cups (not ours, under the pull out.

Normally this is a pretty decent hotel to stay at but for whatever reason my whole family got ate up by bedbugs my kids couldn’t go to school I spent over $1000 trying to disinfect my house we have lines of bites all over us this is horrible and the staff is willing to do nothing to try to help me get my money back or come see me for their uncleanliness also the room that we were giving the door did not even lock and we tried to go in the room the very first time there was a person in the room we went back down and got a new key and came back up the door was wide open the bed was not made up the shower was soaking wet they were used towels everywhere I guess we were staying in the room that they weren’t aware of The side door does not lock you can get in without a key also the patio area is never locked in a lot of the rooms when you just let the door slam on its own they stay propped up and therefore anybody can get inside of them I don’t know if it’s done on purpose or what I’m very disappointed and we will not be going back there I have a 7 and 3-year-old and this is very unacceptable very unprofessional and I cannot get any of the management or staff to give me a call back not sure what to do but I spent $215 in a room for one night we didn’t even get to sleep because we’re getting bit by bugs and doesn’t have the night we’re trying to make sure we’re safe in Very disappointed butThe lady that works Evenings has tried her very best to help and she is greatly appreciated

Cleanliness was impressive, as was the staff. We received the type of service one would expect from a high end, much more expensive hotel.

We have stayed here many times in the past. For the most part, our stay was pleasant. Check in was quick, bed comfortable and food was as expected— no complaints there. However, the chaise lounge was filthy! There were what I suspect were semen stains on it. I refused to sit on it. Housekeeping either didn’t take the time to clean it or they just didn’t notice the stains but in my opinion, it was very hard to miss. It really grossed us out. Other than that, the room was fine.

Hotel was very clean and friendly to guests

I am not one to trash businesses out loud. I had bugs in my room and hair all over the place. Will never stay there again. I needed to be out of town one more night and drove 25 minutes to stay elsewhere

Very Clean room and Pleasant Staff

Parking was good. The room had a pungent smell, the towels were hard and worn, the carpet needed replacing, loud highway noise, the mattress was lumpy, price was not a good value.

Noisy in the room

Friendly staff, spacious rooms, comfortable beds, horrible pillows, very noisy (freeway), mostly clean, didn’t try breakfast

stayed 5 nights and the beds were comfy!

Rooms were big and nice, however they did have a musty smell. Also found it odd that the vent connected to the other room in the bathroom, so the next rooms light and sounds were coming thru.

Really enjoyed our stay here. The room was spacious, comfy and clean. Will definitely return.

Nice room better not expect it with a kitchenette in the living room area

Overall good hotel as the bed & linens were soft however the room had a musty smell & the bathroom was substandard. No ventilation so got super steamy fast, the curtain wouldn't stay on one side so kept sliding down & got water all over the floor & the ac was a little noisy :(

Overall clean, staff and breakfast were great. Bathroom was cruddy and could use a refresh, same as the lumpy mattress.

Our King bed was way way way to soft - it felt like out 20 yr old mattress the we got rid of - we always had to ask for towels at the front desk when housekeeping took our dirty towels. They did not replace them with the same ones that they took away. They only gave us two bath two hand and two wash.

The facility was clean, the beds were comfortable and the breakfast proved better than average. The street noise on our side of the motel was annoying.

Nice hotel. Great service. Highly recommend.

My husband and I were on a road trip and stopped for the night. It was clean, the bed was super soft, but they mixed up the room they assigned us. Other guests were attempting to get into our room around midnight because they got assigned the same one as us. Then when their key didn’t work they got a hotel employee and he opened our door with the master key while we were sleeping inside! Luckily we had the chain pulled closed and he couldn’t get all the way in before we made ourselves known.

She was very informative and made my check-in very smooth! The room was great, the shower pressure was perfect (the shower curtain was a bit short but I made it work) but the room was very clean and the bed was the BEST bed I'd ever slept on at a hotel EVER. Highly recommend this hotel especially if you will be staying longer than 1 night. It is 30 minutes from downtown Charlotte and worked out great for us going to the Metallica concert there. I will DEFINITELY book here again when I come there for future visits!

From Ashley at check-in giving us great information and assisting with upgrading the room, to Linda in the kitchen who laid out breakfast and made sure we had everything we needed, it was a great stay. Our room was very clean, and we were less than five minutes from the Two Kings Casino. I would stay here again.

This was a convenient stop on my way home, and I chose it off the Expedia point system. I found the place to be clean and comfortable. I enjoyed the front staff and hot coffee.

Front desk staff, breakfast staff were all professional and courteous.

Have stayed many times here. Always convenient with excellent staff

Cleanliness was impressive, as was the staff. We received the type of service one would expect from a high end, much more expensive hotel.

Hotel was clean breakfast was good. We booked another day a couple days before showing up and spoke with attendant at the desk to confirm. Checked in asked if they needed our CC and attendant said no everything was good for 2 days. However the extra day didn’t show up as we thought. We understood mishaps with new people however; the manager, handled the mishap unprofessionally. She didn’t see the extra day and insisted we needed to leave. My wife explained we did book another day but the manager was not having it nor hearing what happened. Continued asking my wife you need to leave. Now we travel a good bit and stay at hotels regularly. We understand how CC are left to cover any incidental etc. This will be our last stay because the manager handled the incident in an unprofessional manner. You need to work on your communication skills! Don’t just assume and ask question!

The property was fine I stay here all the time but I booked with Expedia and they didn’t have my reservation. We called 1.5 hrs later no room and I had to drive 20 more minutes to another hotel. Miserable

Very nice hotel near the casino.

Location.

She was very informative and made my check-in very smooth! The room was great, the shower pressure was perfect (the shower curtain was a bit short but I made it work) but the room was very clean and the bed was the BEST bed I'd ever slept on at a hotel EVER. Highly recommend this hotel especially if you will be staying longer than 1 night. It is 30 minutes from downtown Charlotte and worked out great for us going to the Metallica concert there. I will DEFINITELY book here again when I come there for future visits!

The staff were very courteous and knowledgeable able the area. Felt safe and parking was great. Rooms were clean and comfortable.

Great place to stay quiet with Kings Mountain across from the hotel

The property is centrally located for what I was doing in the area meeting a friend

This was a convenient stop on my way home, and I chose it off the Expedia point system. I found the place to be clean and comfortable. I enjoyed the front staff and hot coffee.

Quiet property located right off the interstate! Great staff!!!

The hotel was conveniently licat

Easy on easy off route 85

Great staff. Breakfast was good. Room was nice

Everything was great! The breakfast was amazing, honestly by far the best I’ve had at a hotel stay!

Staff was nice, quick check in. My non smoking room smelled like someone was smoking in it. Breakfast was poor.

The room needed vacuumed, when we arrived. There were crumbs and a dead roach by the bed. The bathroom floor along the wall was filthy. There was dust buildup on many surfaces throughout the room. The staff was friendly and the breakfast was good. We won’t stay here again.

From Ashley at check-in giving us great information and assisting with upgrading the room, to Linda in the kitchen who laid out breakfast and made sure we had everything we needed, it was a great stay. Our room was very clean, and we were less than five minutes from the Two Kings Casino. I would stay here again.

This was a convenient stop on my way home, and I chose it off the Expedia point system. I found the place to be clean and comfortable. I enjoyed the front staff and hot coffee.

The facility was clean, the beds were comfortable and the breakfast proved better than average. The street noise on our side of the motel was annoying.

The staff was friendly. It had the best complimentary breakfast. The bed was actually pretty comfortable

Great one day stay. Breakfast was good

Great breakfast