Hilton Garden Inn Islip/MacArthur Airport

This hotel is tired and in dire needs of updating.it has no business center as it was taken out ,the elevators are old in in need of repair,the sensing device seeks for a long time after reaching it floor and the front doors are also in dire need of updating . The rooms were fair but no way command the price charged for it

They don’t tell you have to pay $10 extra for parking until we checked out.

Elevators dirty, loud hallways where you can hear everything at all hours, no one ever at the front desk and when there were that’s had no personality, way overpriced water that probably cost them a quarter a bottle but jack the price to 3$, only serve breakfast with overpriced buffet and overpriced dinner. The rooms were ok with comfortable bed but they need to update the doors so you do not hear all the noise.

Very nice. The gym facilities need major upgrade.

I didn't like that it had no pool. I liked everything else.

I don’t understand the parking fee with a room cost as high as what you charge

While the staff was very friendly I found that Hilton has gone the way of nickle and diming their guests. This hotel iffers now shuttle service at all even though it is approx 5 minutes from the airport. So parking, $10 a day and there is definitely plenty of parking spaces so it is not that there is limited parking. Housekeeping reduced to every other day which has to affect the housecleaning staff pay. It also advertises restaurant and bar. The bar opens after 5pm and restaurant opens for breakfast and dinner. No free breakfast. I asked if I could buy a bagel. Was told I could not without paying $10. Finally, 2 bottles of water were complimentary if you were a Hilton honors member. No more. You have to be in a h8gher tier group. As far as accomodations the room was comfortable and clean.

The surprise $10 parking put a bad taste in my mouth. The pillows were terrible and I have had a sore neck the last two days. The indoor pool was closed but when you see pictures of a pool when booking, you expect to have use of a pool. The young boy at check out was nice but the older gentleman in a suit was cold.

Lousy. The HVAC system didn't work right it was too hot in the room. One elevator was out. The ice machine on our floor didn't work. Noisy in the hallways with slamming doors all night

Elevator didn't work, key card initially didn't access gym. Otherwise nice hotel, restaurant staff friendly

Dirty face cloth on a hangar in the shower. Hair in the sink.

One of the pillows on the bed had blood on it. Disgusting and unsanitary!

Bathroom had little flies flying around

Jeremy at the front desk was friendly and welcoming, the public areas of the hotel and the room were in great condition and very clean. The bed was comfortable. The breakfast waiter was personable. It was a good experience.

We didn’t eat breakfast as we checked out at 3am to catch our flight out. The staff was so friendly and knowledgeable. Rooms are beautiful and clean. Bathroom were also clean and well stocked.

My bathroom smelled of cat urine despite how clean it was… pet friendly but couldn’t get past the odor

One of the cleanest hotels i ever stayed at. Staff showed commitment to keeping it clean,Rates were fabulous

This is a go to hotel when staying in the area. So convenient to shopping, restaurants and of course the airport. Rooms are large and clean.

The hotel needs to keep the hallways and elevators cleaner. Cafe should be a little cheaper.

Stayed here before but very disappointed this time. Halls had weird musty smell. Our room had the same musty smell, carpet old and dirty looking, bathroom could use a good scrubbing, pillows very uncomfortable and flimsy. Use the parking fees to update rooms! Thankfully only had to stay one night!

Two complaints, bed was rock hard, thin mattress and breakfast was very expensive for my needs. There were two prices, $18 hot food option made to order eggs and omelets, $10 cold option for muffins and bagels. My daughter just wanted a bagel so it wasn’t worth it.

The toom lighting could have been better. Overall it was a good clean room for our needs.

I like the amount of room for storing your clothes, I was a long term stay for business, and it was nice to unpack and not live out of a suitcase

Not enough lighting in room or shower area. Privacy / black out shade did not work or not available.

We were only here for one night but the room was spacious and clean.

Clean room, not a lot of water pressure in shower. Light by bed did not work - overall poor lighting in room.

The Hilton was an excellent physical facility, but the television offerings were limited and leaving much to be desired

The room was very clean and very spacious. The lobby was very nice with an area where you could watch TV and sit and the property was nice as well. It was in a good neighborhood. After my arrival the front desk sent me a text welcoming me and text me a couple other times. That was a new experience and I thought it was a nice touch. The airport diner is just down the street and they have a large menu and the food was good. I recommend it if you're looking for a quick bite to eat. The hotel is right near the airport so very convenient if you're flying out. I did hear the planes periodically but it was not really bothersome to me. We were there to visit Patchogue and I was actually surprised at how close it was to Patchogue. Maybe about 10-15 minutes away. It would have been nice if they had free breakfast but they did have a little snack area where you could purchase snacks and a drink bar where you could purchase drinks. For the parking cost, which is $10 a day, u had to use a QR code to pay for it, which was different than any other hotel I had been at but I guess that's the wave of the future. It was a little confusing at first but I managed. They had an iron and ironing board which I needed and a fridge and a microwave.

Bed was rock hard but other than that was a good hotel.

Lousy. The HVAC system didn't work right it was too hot in the room. One elevator was out. The ice machine on our floor didn't work. Noisy in the hallways with slamming doors all night

The room was very clean..I didn't interact with anyone except the person that checked me into the hotel. Was watching television in I the bar and made us wait a few minutes, but I don't expect any type of customer service anymore. Also we were there for four days and every time we left or came back in and walked past anyone that was at the desk, no one ever said hello. Just their heads down on their phones. But for a little over $200.00 a night plus $10.00 for parking they are like the rest of them

Jeremy at the front desk was friendly and welcoming, the public areas of the hotel and the room were in great condition and very clean. The bed was comfortable. The breakfast waiter was personable. It was a good experience.

First the room they gave us smell like marijuana. Second, We left our room early in the morning and we return about 1pm the room was never done. We left again and upon return the room again was not done. Went down Saturday morning to lobby to have coffee and I wanted to purchase a danish and the person working refuse to sell me the danish. as I was walking away I said to her thank you and she responded with a loud your welcome.

The staff during check-in and out were professional and courteous. The room was clean and comfortable. Will more than likely stay at your facilities in the future.

Arriving early am from Florida to attend a friend’s wake/funeral that afternoon, and the check in staff was so very helpful to get me into a room early so I could freshen up and change for the service. Staff kept me updated as to room availability and I was offered coffee and pastries while I waited to complete my check in.

I just wanted to give a huge thank you to Albert at the front desk. I was only staying one night but ended up getting the stomach virus and was very, very sick. I was alone so I called my wife and asked her for help. She called the hotel and asked for someone to help me. Albert got me gatorade, water bottles, a snack and another blanket. He brought it to my room in less than 10 minutes. Then he called me later in the night to check on me and see if I needed anything before the kitchen closed. I cannot express how much I appreciated his kindness and help. Albert went above and beyond to help me.

Staff was disgusting and rude

I loved everything about this Hilton garden inn. Staff is very nice & accomodating. Also when I had a medical issue they took care of me. Any time I come back to Long Island I will definitely come here.

Front desk staff was friendly and accommodating. Dining staff and bartenders were lovely.

Freezing lobby during breakfast and the hotel lost water. Couldn’t flush the toilet, shower or wash hands and when you tired to reach the front desk they wouldn’t answer.

Great location better priced then some very easy access to major highways and byways

Convenient location

Clean and convenient location

Verry convenient

Convenient location. Very comfortable

Great spot, right by the airport.

The room was very clean and very spacious. The lobby was very nice with an area where you could watch TV and sit and the property was nice as well. It was in a good neighborhood. After my arrival the front desk sent me a text welcoming me and text me a couple other times. That was a new experience and I thought it was a nice touch. The airport diner is just down the street and they have a large menu and the food was good. I recommend it if you're looking for a quick bite to eat. The hotel is right near the airport so very convenient if you're flying out. I did hear the planes periodically but it was not really bothersome to me. We were there to visit Patchogue and I was actually surprised at how close it was to Patchogue. Maybe about 10-15 minutes away. It would have been nice if they had free breakfast but they did have a little snack area where you could purchase snacks and a drink bar where you could purchase drinks. For the parking cost, which is $10 a day, u had to use a QR code to pay for it, which was different than any other hotel I had been at but I guess that's the wave of the future. It was a little confusing at first but I managed. They had an iron and ironing board which I needed and a fridge and a microwave.

Very clean, love how close it is from the Airport. Will stay there again.

This is a go to hotel when staying in the area. So convenient to shopping, restaurants and of course the airport. Rooms are large and clean.

The hotel was convenient to Long Island MacArthur Airport. The Italian restaurant across the street was really great. I felt safe in the neighborhood.

Nice breakfast.

Two complaints, bed was rock hard, thin mattress and breakfast was very expensive for my needs. There were two prices, $18 hot food option made to order eggs and omelets, $10 cold option for muffins and bagels. My daughter just wanted a bagel so it wasn’t worth it.

When checking in, we had to pay $10/day for parking in their open lot, which was surrounded by other lots and industries. Breakfast $10/person for cold items. Hot items cost more. Elevators were a bit sketchy. This hotel nickel and dimed the consumer. The house keeping staff were friendly.

Meal was extremely expensive

The property was excellent! However, you should not charge for parking and you should offer free breakfast. For $10 I had stale bagels n pastries-unacceptable- especially for what the room rates are

Room was very clean. Breakfast was very good,I had buffet each day. Customer service was excellent very pleasant stay.

I liked the staff and it made me comfortable. I would like the cost of breakfast to be cheaper.

Cleanliness of facility. unfortunately, no complementary breakfast nor even a small bowl of cereal. They charge $10.00 for it

Just a basic hotel with over priced food

Room was clean. Nice little bar. Good cocktails. Breakfast was delicious. Staff was very friendly.