Name: Sonesta Simply Suites Dallas Richardson
Address: 12525 Greenville Avenue, Lake Highlands, Dallas, Texas, United States of America, Dallas, Dallas County, US
Price range: $71–$79 per night
Rating: 7.33

What guests think

Sonesta Simply Suites Dallas Richardson offers budget-friendly, apartment-style stays with in-room kitchens and generally quiet, comfortable rooms, and many guests highlight friendly front-desk teams, but experiences vary widely across cleanliness, maintenance, and overall reliability.

Several reviews report strong odors in hallways or rooms, sporadic or absent housekeeping, and occasional pest sightings. Service is inconsistent—from warm, accommodating staff to rude or unhelpful interactions—and recurring maintenance issues arise (malfunctioning TVs or A/C, worn fixtures), with Wi‑Fi frequently unstable. The location is convenient to highways and shops but some guests felt unsafe due to homeless activity, vandalism, or poor lighting, and there’s no breakfast and limited on-site conveniences. Expect a budget extended-stay with useful kitchens, but variable quality.

Facilities

Cleanliness

Rooms

Service

Location

Dining

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AI-generated summary based on recent guest reviews

Facilities

Facilities are basic: a gym and free guest laundry are available, but some machines or the elevator were out of order, the gym lacked supplies, and there’s no pool. Parking gate problems were noted.

Related guest reviews

10

Sergio

Apr 1, 2025

·

Stayed 1 night

Quite location, conveniently located near Krueger and Walmart store. Clean hotel. A little bit 90s but fairly priced, quite. Snacks and drinks are for sale. I didn't see a pool, but I noticed a nice size gym. I recommend it.

6

Anthony

Apr 15, 2024

·

Stayed 3 nights

I needed unplanned accommodations for work travel and was pleasantly surprised to find a hotel like this at this price point. The reason for my ratings had to do with the laundry room access having to be granted by the desk person (that was always busy) and the sign that said that the location sold laundry detergent but in fact did not.

6

Ella

Oct 23, 2025

·

Stayed 2 nights

listing on hotels.com stated it would fit 5 in 2 beds with a couch. listing also mentioned free breakfast and an outdoor pool. we got there with all 5 of us, and there was only 2 queen beds. they stated that this fits 5 people, but if the beds are the same size, then that would mean it fits 6... also no free breakfast or pool.

8

Leslie Magnus

Jun 4, 2024

·

Stayed 7 nights

This property is pretty good. The staff were always nice when I spoke with them. The laundry service is free other than a small charge for detergent. Negatives, the top sheets didn’t quite fit the bed. The property is right by the interstate with significant construction going on so if you’re noise sensitive it’s a consideration. There is dining options on the other side of the interstate that you can get to fairly easily but you need to cross the overpass to get there. The property itself is clean but with the interstate and construction right beside the area around was untidy with road and construction litter waste. If you have your own car you can get anywhere pretty easily. I didn’t do it was a little inconvenient for me. But I still saved with ride shares. Positives, like I said, the staff were nice and helpful to me. I liked being able to do my laundry. The room I had was adjoining capable. While I didn’t use the cooking supplies you could cook for yourself if you wanted. I may not stay here again because I may not get to Dallas again but I’ll probably try another Sonesta property in the future.

10

Galih

Jan 12, 2023

·

Stayed 1 night

spacy rooms, check all boxes for me. the elevator is a bit hit and miss though.

6

Jennifer

Nov 12, 2025

·

Stayed 3 nights

We did not have chairs in our room. The hallway smelled like old lasagna the whole 4 days we were there. The refrigerator was not very cold. Noise from stairwell was loud in our room. TV in a room didn't work. The staff were very friendly and helpful with anything we needed. The location was nice and safely away from the highway. The beds were cozy. Thermostat was good.

2

Christina

Nov 17, 2025

·

Stayed 1 night

Upon arrival not clean, moldy dirty shower &jets, leaking bathroom sink, actual roaches (nothing to do with weather( roaches look the ones you see in the dirty homes of New York) outside building foundation structures coming apart, gate does not work to parking lot, front of building unable to ensure due to backhoe sitting directly in front of building (noticeable work being done). Driveway is unsafe and tore up. High traffic area for the Homeless people, who hang out in area.

10

Daniel

May 12, 2024

·

Stayed 1 night

Elevator was down

8

Kenneth

May 11, 2025

·

Stayed 2 nights

A safe location. Unfortunately not in an convenient location. No pool available.

8

David

Jun 28, 2025

·

Stayed 27 nights

I greatly enjoyed the size and arrangement of my room. All of my things worked, though I overheard some other guests had trouble. Free laundry is amazing, even if a couple washers and dryers weren't working. I also appreciated the gym equipment, though not actually available 24/7.

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Cleanliness

Feedback is mixed: many found rooms clean, but others reported dirty bathrooms, lingering odors, pests, and common areas that smelled. Housekeeping during stays was irregular or absent for some.

Related guest reviews

8

Alessis

Oct 22, 2025

·

Stayed 4 nights

room itself was clean and smelt good, but it was not cleaned once my whole stay. The whole hotel (apart from my room) smelled musty, like chinese food, but i knew there was no chinese food.

2

Nabiha

May 13, 2025

·

Stayed 2 nights

Not for me! I didn't stay and I didn't get a refund! The place was dirty, and looked cheap

4

Lydia

Jul 6, 2025

·

Stayed 5 nights

Property’s staff and room service were good. However, because places like this allow everyone’s pets in the property, my room and I’m sure the hallway carpet as well is infested with flees. I had to go to Walmart to buy a bottle of flee spray to kill them and had to leave the window open for the smell to go. That didn’t do very well because there are so many fleas embedded in the carpet that I also went to the Goodwill and bought white sheets and put them all over the carpet floor in my room so I can see the fleas going on the white sheets to kill them more. Otherwise I couldn’t see the fleas on the black and brown carpet. My fridge also was like 15 years old never been updated. It was like they took the old refurbished refrigerator 15 years old and kept it in the room. I planned on staying a full 2 weeks but left the property and went somewhere else after 5 days. I won’t be coming back..

6

Bria

Nov 22, 2025

·

Stayed 1 night

The room was ok when I got in except dirt in places they just leave it or wipe over it and it’s not really cleaned. I stayed 4 weeks and despite the fact they clean everyone else’s room, even the ones who stay there longevity, mine didn’t get that treatment and when I did go to ask for toiletries I was treated like I needed to report to a master at a group home or something. It was weird asf. The one staff member that pretty much works all the time is rude asf. Her energy is very off and she’s condescending, which I just blew off because miserable ppl will be exactly what they are apparently. Then when there’s certain ppl in the front she treats you normal. It’s weird asf but I’d rather let those kind of people have the day they deserve.

4

Tenara

Dec 10, 2023

·

Stayed 1 night

First room was disgusting, dog hair, wet towels on the floor, hadn’t looked like it’d been clean in a while. Second room was perfect though. Hallways are all so gross. Stairs are gross. Broken/poorly fixed tile in the clean room. Staff was amazing.

2

David

Jun 10, 2024

·

Stayed 2 nights

Dirty. Empty bag of drugs were left on the floor in my room. Room not clean.

4

Quiryat

Jun 4, 2025

·

Stayed 4 nights

This is probably an off chance of this happening but even maintenance was embarrassed by the status of my room. The floors were sticky and not mopped, there was a nebulizer to try and mask a musty smell from the spillage of the previous guest, a microwave that was possesed (broken) and would randomly go off and beep at 4am . The shower 🚿 would either only allow you to set to hot or cold , not "medium" temperature., there was also a tub that had a hole in it , and the drain was blocked to not even allow to fully "close" which prevented the shower and bath faucet to work at the same time which made for a poor pressure for the showerhead.

4

Elijah

Jan 7, 2024

·

Stayed 3 nights

Water pressure was terrible. Water wasnt fully hot. The light fixures wasnt working but 2. Smelled weird in there (smelt like a smoker was there before me). One of the light fixure lamps came off by it self. I had to fix the tv on my own (the front desk walked me through it instead of foxing it themselves). They didnt make up my bed OR swapped out towels/washclothes the full duration of me being there. Ppl were in the lot fixing there cars and hanging out on the lot... it was all bad. But honestly you get what you pay for

2

Christina

Nov 17, 2025

·

Stayed 1 night

Upon arrival not clean, moldy dirty shower &jets, leaking bathroom sink, actual roaches (nothing to do with weather( roaches look the ones you see in the dirty homes of New York) outside building foundation structures coming apart, gate does not work to parking lot, front of building unable to ensure due to backhoe sitting directly in front of building (noticeable work being done). Driveway is unsafe and tore up. High traffic area for the Homeless people, who hang out in area.

2

Jamie

Nov 13, 2023

·

Stayed 3 nights

There was a horrible smell in the room they tried to cover up the smell in the hallways with a cinnamon perfume sent there were stains all over the carpets the cabinets were falling off the wall in the kitchen It was very dirty and disgusting.

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Rooms

Rooms are spacious with practical layouts and kitchens, but maintenance can be hit-or-miss. Guests mention malfunctioning TVs or A/C, low water pressure, freeway noise, and especially unreliable Wi‑Fi.

Related guest reviews

8

Jefferson

Jun 5, 2025

·

Stayed 1 night

The young black lady who checked me in and with whom I had several subsequent contacts has the personality of a rattle snake. She needs training in good customer service as her natural personality is rather combative and snarky. The room is advertised on Expedia and shows a square footage of 356 square feet. At most, the square footage is less than 200 square feet. This should be corrected as it gives a misleading impression. However, the layout of the room is fantastic. It's roughly a square configuration with a fabulous desk, kitchen, great bathroom, closet and the positioning of the TV are all top notch. Thank you.

8

Denny

Aug 26, 2023

·

Stayed 7 nights

Quite from outside, but since it is right by the freeway, it could get loud from traffic outside, but not too badly.

6

Lisa

Nov 19, 2023

·

Stayed 7 nights

The staff was very welcoming and professional. The WiFi was unfortunately very unreliable, meaning I had to go to a coffee shop in order to do remote work. Really defeated the purpose of booking a hotel with WiFi.

10

Maggie

May 11, 2024

·

Stayed 7 nights

Cleanliness and the facilities in the room. Spacious rooms.

6

Pedro and Daniela

Oct 19, 2024

·

Stayed 1 night

Will work in a pinch, room had the wrong bed size that I booked. Towels were dirty. Toilet wasn’t flushed when we first came in.

6

Jennifer

Nov 12, 2025

·

Stayed 3 nights

We did not have chairs in our room. The hallway smelled like old lasagna the whole 4 days we were there. The refrigerator was not very cold. Noise from stairwell was loud in our room. TV in a room didn't work. The staff were very friendly and helpful with anything we needed. The location was nice and safely away from the highway. The beds were cozy. Thermostat was good.

10

Victoria

Aug 23, 2025

·

Stayed 1 night

It is a true home away from home, but their WIFI is so unstable. It can go off in the middle of you working on your computer.I wish they could upgrade their WIFI system.

4

Quiryat

Jun 4, 2025

·

Stayed 4 nights

This is probably an off chance of this happening but even maintenance was embarrassed by the status of my room. The floors were sticky and not mopped, there was a nebulizer to try and mask a musty smell from the spillage of the previous guest, a microwave that was possesed (broken) and would randomly go off and beep at 4am . The shower 🚿 would either only allow you to set to hot or cold , not "medium" temperature., there was also a tub that had a hole in it , and the drain was blocked to not even allow to fully "close" which prevented the shower and bath faucet to work at the same time which made for a poor pressure for the showerhead.

10

Ysenia

Jan 22, 2024

·

Stayed 1 night

The stay was good but the room was kinda hit, tried to turn on the a/c but it didn’t work very well

6

Tasia

May 9, 2025

·

Stayed 4 nights

Bathtub was dirty so were the dishes. Surrounding area is under construction so noisy not easy to walk around if flying in with no car. Has majority connecting rooms.

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Service

Experiences range from welcoming, helpful staff to rude or unprofessional interactions. Check-in and payment hiccups and slow responses to issues were mentioned in multiple reviews.

Related guest reviews

2

Juan

Feb 10, 2025

·

Stayed 2 nights

The people were rude

10

Bradley

Nov 1, 2023

·

Stayed 1 night

It was a great surprise, wasn't sure what tom expect. Once I got there, to when I left it was an amazing stay. Check in was quick, room was large and comfortable. Defiantly be back on next trip to Big D!

10

Sandeep

Mar 7, 2023

·

Stayed 10 nights

Room was clean and comfortable. Included a work desk and comfortable chair. Laundry facilities were included which was a bonus. Front desk staff are friendly and helpful, and when i wanted to extend my stay the manager offered a good monthly rate. Would come back again.

10

Erica

Feb 17, 2025

·

Stayed 1 night

We are extremely happy with our choice to stay at Sonesta Simply Suites Dallas Richardson. From the moment we arrived, we were warmly welcomed by a wonderful front desk employee who was both kind and incredibly helpful. Knowing we have another stay booked next week for my upcoming procedure gives me a great sense of comfort. The room was clean, modern, and well-maintained. Overall, we couldn’t be more pleased with our experience!

2

Afrouz

Aug 2, 2025

·

Stayed 7 nights

They have had issue charging my credit card for one full amount at the tome of check in. The representative was a youth have had difficulty understanding what the issue was and when she called the manager she also didn’t help figuring out the issues. They card my charge 7 small amounts since apparently the representative didn’t have the permission to charge more than a certain amount from the costumer. She also acknowledged later that other customers have had issues. We had to wait for more than 40 minutes for all the amounts to go through on Sunday. They also said there was a weekly cleaning schedule which it never happened for my room. And there were insects ( crickets ) in the room twice, towels were not clean and the bathroom shower curtains holder was rusty and old. Hallways a strong scent, there was no hand sanitizer or towels in the gym. Laundry and dish washer were super old and noisy. I had to stay in the hotel since the other option nearby was even worst and I had a full working week a schedule. I requested a compensation when I called the general manager phone line but they referred me to the property manager which she never responded well to any of my complaints. I need a compensation for all these issues that I experienced. I definitely will never choose or recommend this property for anyone to stay.

4

Pedro J

Apr 8, 2025

·

Stayed 8 nights

Awful service, unpolite receptionists — so much so that it seems part of their training since ALL receptionists were unfriendly, unhelpful and indifferent.

4

Alyssa

May 20, 2025

·

Stayed 3 nights

i paid my deposit and they said i’d get it back after my stay so i made sure to clean my whole room back up to get my deposit back and i never got it back. front desk staff was absolutely awfully rude. i would not recommend. this place was ghetto asf too. don’t look like the pictures they have posted. and our carpet in our room was wet for the full 3 nights we stayed there.

6

Gabrielle

Feb 19, 2025

·

Stayed 2 nights

This is our 2nd stay at this hotel, and I don't think we will be coming back. The service of the front desk is horrible, and it was like that the 1st time. I came back because I love the room, but the service of the front desk and the cleanliness is so terrible, I would like to try a different hotel. I will say it is good to stay at if you want to stay for a night or two for the price, but that's it

2

Anthony

May 9, 2025

·

Stayed 5 nights

Terrible service and poor management!

4

Ryan

Mar 16, 2025

·

Stayed 9 nights

The morning front desk clerk which is the manager needs to take some classes in friendliness. Absolutely the worst hotel manager I have ever dealt with and I have traveled the world. They have no customer service whatsoever at this hotel. Lots of things broken or out of order here to. There is no FRONT STORE either so if you forget something, you are out of luck

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Location

Convenient to highways, offices, and stores, and quiet for some stays. However, several reviews cite homeless activity, vandalism, and safety concerns in the surrounding area.

Related guest reviews

2

Josh

Apr 3, 2025

·

Stayed 3 nights

Staff was great but area was sketchy

8

Tandrea

Jun 16, 2025

·

Stayed 4 nights

The property grounds were concerning as there were a few vandalisms that happened during my stay and I did end up checking out 2 to 3 days earlier related to that the property itself is clean. It was comfortable. The air freshener in the halls was a little bit over power in, but the room itself was OK for what it needed to do

4

Jacob

Mar 31, 2025

·

Stayed 1 night

First night of stay my vehicle was stolen right off of the property. There is no CCTV of any kind outside of the building so they have no footage of the perpetrator or my vehicle leaving the property. The hotel provided zero help in the investigation.

8

Nagharaj

Apr 29, 2024

·

Stayed 7 nights

Close to many offices and restaurents aren't very far.

6

Michael

Nov 25, 2024

·

Stayed 2 nights

Area was sketchy. Lots of people hanging around outside at the hotel

8

Shivani

Oct 14, 2024

·

Stayed 2 nights

Wasn’t in the safest area and many non-guests staying around or on the area

2

Christina

Nov 17, 2025

·

Stayed 1 night

Upon arrival not clean, moldy dirty shower &jets, leaking bathroom sink, actual roaches (nothing to do with weather( roaches look the ones you see in the dirty homes of New York) outside building foundation structures coming apart, gate does not work to parking lot, front of building unable to ensure due to backhoe sitting directly in front of building (noticeable work being done). Driveway is unsafe and tore up. High traffic area for the Homeless people, who hang out in area.

8

June

Apr 20, 2024

·

Stayed 3 nights

Conveniently located close to Dallas and hospitals. I would stay again.

8

Aboozar

Aug 26, 2023

·

Stayed 27 nights

The property and room was clean. The hotel is right next to the highway, and the location is convenient with close access to grocery stores, gas stations, and restaurants. I would stay here again.

8

Kenneth

May 11, 2025

·

Stayed 2 nights

A safe location. Unfortunately not in an convenient location. No pool available.

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Dining

No free breakfast is provided and the lobby market or vending is limited. In-room kitchens support self-catering, though cookware availability varied.

Related guest reviews

10

Sergio

Apr 1, 2025

·

Stayed 1 night

Quite location, conveniently located near Krueger and Walmart store. Clean hotel. A little bit 90s but fairly priced, quite. Snacks and drinks are for sale. I didn't see a pool, but I noticed a nice size gym. I recommend it.

6

Ella

Oct 23, 2025

·

Stayed 2 nights

listing on hotels.com stated it would fit 5 in 2 beds with a couch. listing also mentioned free breakfast and an outdoor pool. we got there with all 5 of us, and there was only 2 queen beds. they stated that this fits 5 people, but if the beds are the same size, then that would mean it fits 6... also no free breakfast or pool.

6

Charles

Oct 20, 2025

·

Stayed 1 night

No breakfast included and expensive

10

ali

Oct 2, 2023

·

Stayed 3 nights

Staff were very friendly and helpful. Equiped with refrigerator, microwave, stove, and dishwasher.

8

Leslie Magnus

Jun 4, 2024

·

Stayed 7 nights

This property is pretty good. The staff were always nice when I spoke with them. The laundry service is free other than a small charge for detergent. Negatives, the top sheets didn’t quite fit the bed. The property is right by the interstate with significant construction going on so if you’re noise sensitive it’s a consideration. There is dining options on the other side of the interstate that you can get to fairly easily but you need to cross the overpass to get there. The property itself is clean but with the interstate and construction right beside the area around was untidy with road and construction litter waste. If you have your own car you can get anywhere pretty easily. I didn’t do it was a little inconvenient for me. But I still saved with ride shares. Positives, like I said, the staff were nice and helpful to me. I liked being able to do my laundry. The room I had was adjoining capable. While I didn’t use the cooking supplies you could cook for yourself if you wanted. I may not stay here again because I may not get to Dallas again but I’ll probably try another Sonesta property in the future.

10

Joe

May 9, 2024

·

Stayed 1 night

It was a comfortable room that was very clean and had all the basic cooking items to make a fresh, hot meal.

4

Jennifer

Mar 27, 2025

·

Stayed 9 nights

The building, especially the elevator smelled of marijuana so bad! There were NO vending machines and the "store" in the lobby consisted of microwave Mac-n-cheese and stove top Mac-n-cheese, not drinks or others necessities. The management was very rude to me when I asked for a refund and lectured me on "the proper protocol for cancelling the reservation as well as making racist assumptions about my political preference because of the marijuana smell. The manager literally stated "Although this is a republican state, marijuana is decriminalized and we can not control if it's smoked outside of the building". I'm a tattooed white woman from Seattle, I'm aware of marijuana and didn't need her "politics lesson" while she rubbed her lotion into her hands. The manager even made sure to educate me about how bad reviews of their property end up online, I think the management is the main issue, not my race or political preference. I chose to stay at this hotel to be able to recover from a spine surgery. I am so glad I changed my stay before I had the procedure! Do NOT stay here.

4

CHARLES

May 12, 2025

·

Stayed 2 nights

I like to use extended stay properties because (especially where no breakfast is served) I can prepare light meals in my room. When I checked in I asked if there was cookware in the room and was told that there was. There was not, so I had no means of preparing the food I purchased. I asked the desk if some could be located, and she said it would be brought up. Two days later, nothing. Also, the dishes in the room were dirty, not cleaned. When I left, I made sure all dishes had been washed in the dishwasher. Staff is just uncaring.

10

Cathy

Nov 17, 2023

·

Stayed 2 nights

We had a awesome stay ! Came in town for medical test for a possible spinal surgery. Will stay here again (for a week) if we come back for surgery. Room has a full kitchen with full fridge, dishwater, microwave & even a stove range. Staff so helpful & nice.

4

Ryan

Mar 16, 2025

·

Stayed 9 nights

The morning front desk clerk which is the manager needs to take some classes in friendliness. Absolutely the worst hotel manager I have ever dealt with and I have traveled the world. They have no customer service whatsoever at this hotel. Lots of things broken or out of order here to. There is no FRONT STORE either so if you forget something, you are out of luck

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AI-generated summary based on recent guest reviews

Month	Average price
January	$65
February	$67
March	$69
April	$67
May	$66
June	$86
July	$161
August	$66
September	$69
October	$84
November	$66
December	$64

Su	Mo	Tu	We	Th	Fr	Sa
		1	2	3	4	5
6	7	8	9	10	11	12
13	14	15	16	17	18	19 $77
20 $76	21 $75	22 $74	23 $76	24 $74	25 $75	26 $73
27 $79	28 $77	29 $76	30 $77

Su	Mo	Tu	We	Th	Fr	Sa
				1 $76	2 $75	3 $72
4 $73	5 $72	6 $72	7 $73	8 $73	9 $71	10 $72
11 $72	12 $72	13 $71	14 $73	15 $72	16 $72	17 $71
18 $72	19 $73	20 $73	21 $73	22 $73	23 $73	24 $73
25 $72	26 $72	27 $73	28 $71	29 $72	30 $73	31 $73

Sonesta Simply Suites Dallas Richardson

Prices for Sonesta Simply Suites Dallas Richardson

Monthly average prices

About this property

Location

Room options

Suite, 2 Queen Beds (One Bedroom Suite Two Queens)

Studio Suite, 1 Queen Bed

Suite, 1 Queen Bed, Accessible (Mobility Tub One Bedroom)

Studio Suite, 1 Queen Bed, Accessible (Mobility Roll in Shower)

Suite, 1 Queen Bed with Sofa Bed, Accessible (One Bedroom)

Suite, 2 Double Beds

Suite, 1 Queen Bed, Accessible (Mobility Roll in Shower One Bedroom)

Studio Suite, 1 Queen Bed, Accessible (Mobility Tub)

Guest reviews of Sonesta Simply Suites Dallas Richardson

What guests think

Property Policies

Check-in instructions

Security deposit

Good to know

Optional extras

FAQs about Sonesta Simply Suites Dallas Richardson

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