Is parking available at the hotel?

Self parking is available on-site for a fee of USD 18.00 per night, which includes in/out privileges.

What type of breakfast is offered and what are the serving hours?

A complimentary buffet breakfast is served on weekdays from 6:30 AM to 9:30 AM and on weekends from 7:30 AM to 10:30 AM.

Does the hotel allow pets?

Pets are allowed at the hotel with a fee of USD 75 per accommodation, per stay, and service animals are exempt from fees.

What are the check-in and check-out times?

Check-in is at 3:00 PM and check-out is at 12:00 PM. Early or late check-in/check-out may be available upon request, but additional charges may apply.

What accessibility features does the hotel offer?

The hotel features step-free entrances and wheelchair-accessible facilities, including public areas and rooms. Specific details about bathrooms and pool access features are not provided.

How is the hotel's location in relation to local attractions?

The hotel is centrally located in Chattanooga, just steps from the Chattanooga Convention Center and a 13-minute walk from the Chattanooga Choo Choo Historic District. It is approximately 3.9 miles from Ruby Falls and 1.1 miles from the Tennessee Aquarium.

Does the hotel have a swimming pool?

Yes, the hotel features an indoor swimming pool, which is accessible from 8:00 AM to 10:00 PM.

What are the hotel's policies regarding children?

Children are allowed at the hotel, and there is no minimum age specified for children to stay for free.

Staybridge Suites Chattanooga Downtown

Average nightly price at Staybridge Suites Chattanooga Downtown - Convention Center by IHG by month, last 12 months (USD)
Month	Average price
January	$110
February	$111
March	$130
April	$122
May	$124
June	$125
July	$116
August	$98
September	$112
October	$139
November	$111
December	$96

What guests think

Staybridge Suites Chattanooga Downtown - Convention Center by IHG wins praise for its walkable, convention-center location, spacious suites with kitchenettes, and generally friendly staff, but reviews repeatedly cite cleanliness lapses, dated furnishings, and inconsistent maintenance.

Pool and hot tub availability and cleanliness are inconsistent, with closures, murky water, or very cold temperatures reported; parking is paid and the gates sometimes malfunction. Housekeeping is hit-or-miss, with unclean rooms and limited in-stay service noted, while breakfast ranges from solid to subpar and often suffers from drink-machine outages. Expect a convenient base with roomy suites, but an older feel and variable upkeep.

Facilities

Cleanliness

Rooms

Service

Location

Dining

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AI-generated summary based on recent guest reviews

Facilities

Indoor pool and hot tub are popular but frequently reported as cold, dirty, or closed, and towels often run out. Parking is paid and gates sometimes malfunction; elevators and other equipment are occasionally out of service.

Related guest reviews

8

Tiffany

Jan 11, 2025

·

Stayed 2 nights

Overall our stay was good. They have an awesome continental breakfast. So good! Enjoyed the indoor pool and hot tub. Although the pool was really cold. It’s definitely not heated. I will say the room could’ve been a bit cleaner. Mostly pictures hadn’t been wiped down and the front of the dishwasher wasn’t clean. The hallways needed to be better maintained too. But overall, I would stay here again. Location is great. Lots of restaurants and things to do with your family nearby.

6

Lisa

Jul 27, 2025

·

Stayed 2 nights

Great location, rooms were not cleaned during our stay and when we requested clean towels, we were given 2 towels. Breakfast was subpar, barely a step above cereal and pastries. And there was a $18/night charge for parking.

8

Jason

Jun 1, 2024

·

Stayed 2 nights

The room and accommodations were good. Disappointed the hot tub was broken during our stay as that was one of big reasons we chose this hotel.

8

Ronald

Dec 31, 2023

·

Stayed 1 night

Pros - The hotel was within 1 mile of most of the downtown attractions. Parking was secure and convenient. The pool and jacuzzi were enjoyable. The breakfast was good with a number of hot items. The price was right. Cons - There was only one desk person on duty which made the checkin and checkout times longer than necessary. Towels were in short supply in the gym and the pool areas. More towels requested repeatedly without results.

2

Bonnie

Apr 11, 2025

·

Stayed 2 nights

Not a well-kept facility. Had multiple maintenance problems with bathroom. Pool area was in disrepair. Water was very murky and very cold. Beds were comfortable.

6

Tiffany

Apr 10, 2024

·

Stayed 1 night

The pool area was very dirty, the shower was out of order. The hot tub was not heated and the staff stated it would not be heated during our stay. It was pretty gross. We probably won’t return to this property.

8

MELINDA

Jul 11, 2025

·

Stayed 2 nights

This hotel was in a convenient location to downtown and other tourist attractions. It felt safe and was very clean. Hot tub was excellent and pool temperature was fine for the kids. Breakfast could've been better, or at least had more options. They ran out of bacon early in the morning and no other meat options were offered. The double waffle maker was more than sufficient for the breakfast rush. We also enjoyed the fountain soda that was available.

8

Kayla

Mar 25, 2025

·

Stayed 2 nights

Overall id rate the property a 8/10. The room was clean but the air vents where filled with dust. The hotel was clean. Only downside is parking is 18$ a day and thats not mentioned in expedias description.

2

Ethan

Jul 24, 2025

·

Stayed 3 nights

Neither elevator was operational. Guest were required to walk up to 5 flights of stairs to access their rooms. Breakfast items were largely out of stocks. Bed sheets had not been cleaned. My child found "some slimy stuff" in the bed. Furnishings in the room were damaged included carpet coming up. We left and stayed at a different hotel.

8

Gary

May 4, 2025

·

Stayed 1 night

Good rooms and clean. Good breakfast. Decent staff. Areas to hang out when not in room. Close to downtown. Pool was really disgusting which is one of the amenities we got the room for. So many people used it that the hot tub was dark brown from dirt and pool was murky. The rest of the property was great. Didnt like I had to pay for parking and no fan in bathroom.

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Cleanliness

Cleanliness feedback is mixed: multiple reviews cite unclean rooms, musty odors, stained or worn items, pests, and trash buildup in halls. In-stay housekeeping is often missed or minimal.

Related guest reviews

4

Jonathan

Feb 19, 2025

·

Stayed 1 night

This property has gone downhill quickly. I used to stay here with the family for the amenities as a staycation. The exterior AND the interior of the hotel was disgusting. The parking lot was covered in trash. There were giant trash bags in the hall. The elevator floor was spattered with spilled drinks, to the point it made a standing puddle. The walls of the elevator were spattered with just general uncleaned detritus of public use. The breakfast here used to be amazing with lots of fresh fruits, choices of meats etc. The breakfast wasn't BAD, just par with a cheaper brand. The room however WAS clean and well kept. The entire 4th floor though had a musty smell, and as stated the hallways were not cleaned at all. But the mattress. This has to I've of the worst mattresses I have ever slept on. And I do not stand alone; my partner said the same. SEVERAL guests in the elevator started the same. Overall, even though the staff was polite, I would have rather not have stayed there. Hopefully the IHG brand can get this facility back to it's standards.

4

Joseph

May 19, 2025

·

Stayed 3 nights

The refrigerator didn't work, the a/c was loud. Sounded like a motorcycle. There was no maid service, nor was there a door tag to request it. I had to ask for additional towels and they handed them to me and didn't take the used ones that ended up piled in the corner. Also the only time they emptied the trash was when they brought me ice because the fridge didn't work and the guy saw it was full. Other than that we had to empty it ourselves. Overall just a terrible hotel.

6

Allan

Jul 6, 2024

·

Stayed 1 night

Dirty room. Hairs in each sink. Food crumbs on chairs and under dinning table. Dirty socks found from previous guest.

2

Patrick

Jun 30, 2024

·

Stayed 3 nights

The room was not clean. Housekeeping never came Thursday-Sunday that we were there. We had to ask for towels and sheets. The fold out couch bed literally had been pooped on the sheet was not changed and it was on the mattress as well. There was no soap or conditioner in the shower. No paper towels or towels in the kitchen. The floors and furniture were grimy. The pool was too cold to even use and much smaller than it looks in the picture. Breakfast was not good at all. The pool and free breakfast were what sold us on this hotel. Definitely not worth it. They also never locked the back doors nor shut the parking lot gates which I didn’t appreciate because this isn’t a good part of town. There were several homeless people all around. Overall it’s not worth the money you might save.

8

Bridgett

Apr 6, 2025

·

Stayed 1 night

We were in Chattanooga for an overnight stay. No one was at the desk upon arrival. Had to wait while the phone rang about 25 times before someone came to the desk. Once someone was there, check in was quick. Parking is additional cost, which I will never understand with any hotels. The cleanliness is fair. There is a large amount of water due to use of the indoor pool. There was hair left in the bathtub from the previous guest. The refrigerator had an odd smell. I would suggest using baking soda boxes. The beds are firmer than I prefer, but not super uncomfortable. The pillows were a fantastic. There is Dove products available which was nice because I did not bring shampoo or conditioner. There was not a hair dryer in our room, it appeared to have been removed from the wall. The toilet handle was loose so you hand to kinda push in to flush the toilet. The water pressure wasn’t that great but the temperature was good. Large breakfast selection. Not bad for an overnight stay.

6

Renea

Aug 9, 2025

·

Stayed 5 nights

While the staff was nice, I must comment on the cleanliness, the strange ( I would assume resident homless man), the left over clothes in our bathroom when we checked into our room, and the rattling old AC unit, with the running toilet. Did the maids bother to vacuum hall ways and elevator areas, no, they stayed dirty the entire 5 days we were there. Even after a peewee football tournament was apparently in town. The room was outdated,and a little dirty but beds were clean. The toilet ran off and on all night as well as the AC unit rattling. Its the little things folks. Its the ol' attage you get what you pay for.

4

Jessica

Dec 29, 2024

·

Stayed 2 nights

The property was not clean. We had a roach crawling on the wall, mold in the shower ceiling, and the carpet was ripped up in the living area.

6

Emily

May 12, 2024

·

Stayed 2 nights

The dirtiest hotel we have ever stayed at. This reviews only saving grace was the staff and the location. There were no bugs but it was absolutely filthy and smelt of mildew, everywhere.

2

Ethan

Jul 24, 2025

·

Stayed 3 nights

Neither elevator was operational. Guest were required to walk up to 5 flights of stairs to access their rooms. Breakfast items were largely out of stocks. Bed sheets had not been cleaned. My child found "some slimy stuff" in the bed. Furnishings in the room were damaged included carpet coming up. We left and stayed at a different hotel.

4

Tangela

Apr 21, 2025

·

Stayed 2 nights

I reserved a room because it was literally across from where we had to go for a tournament. The beds were hard, there were roaches in the room, coffee was never hot, and I literally had to shake my clothes out just to make sure I didn’t bring any food unwanted guests back home with me

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Rooms

Suites are spacious and include kitchenettes, but furnishings and decor feel dated; sofa beds are uncomfortable or broken for some. Guests also note firm beds, loud or weak A/C, and occasional traffic or hallway noise.

Related guest reviews

8

Hanna

Mar 25, 2024

·

Stayed 1 night

The room was better than expected, with a small kitchen, complete with dishes, pots and pans, and a nice living area. Bedroom was clean and comfy. Neighbors were loud all night. Pool was chilly but nice and hot tub was perfect. Breakfast was amazing and well stocked even with a crowd. Parking was super easy and the staff at the front desk were amazing.

6

Christan

May 3, 2025

·

Stayed 1 night

Very out of date. Rooms are dark and dreary.

8

Amber

Apr 23, 2025

·

Stayed 2 nights

Our experience was pleasant. The room was nice and fully equipped. Comfortable beds Breakfast was good. Nice courtyard and common area. I can only complain about 1 thing and that is the AC unit in our room was extremely loud and sounded like it was vibrating the walls. I would recommend this place. And I would stay here again.

10

Brandi

Mar 26, 2025

·

Stayed 1 night

We stayed one night here for a quick trip to the Chattanooga Aquarium, the room was perfect size for my husband, myself, our grown daughter and two small grandchildren. Having a full kitchen was nice! Would definitely stay here again

10

Angela

Apr 28, 2025

·

Stayed 1 night

The beds wasnt verg comfortable and they had 4 guest but only enough tows for 2 and you have to gonto front dest ask for more

10

Kathy

Apr 16, 2025

·

Stayed 1 night

Our room was super nice. I liked the separated areas

8

Suzanne

Sep 22, 2025

·

Stayed 2 nights

We loved the layout of our room; not just a large retangle and had a full kitchen, large desk, sofa with foot stools. Not quite "Excellent" only because, even thought it was a good firm bed I would have loved a soft mattress topper (my husband was fine), and the toilet seat needs replacing simply because it was worn.

8

William

Mar 24, 2025

·

Stayed 1 night

Very nice hotel: Just for managements info: Opportunity for improvement would be: the pull out sleeper sofa was in really bad condition my son slept there he didn't complain however the mattress on pull out sofa was really worn out and you could fill the springs directly (room 216). However, the regular queen bed mattress was excellent. Also opportunity for improvement would be the shower, very weak pressure and water didn't heat up very good. Also they could only give one key per room, we asked for two but they woudn't give a second key they said they were very low on keys. That made it a little difficult as we were walking back and forth from car show event. However, overall very nice i would give the hotel an 8 out of 10.

6

Ron

Nov 27, 2024

·

Stayed 2 nights

On a positive note, I had a nice, comfortable room. The space was well planned with an actual refrigerator, desk and a couch. The location in downtown was convenient and walk friendly. On the downside, room 314 was on the side of heavy, roadway traffic. The off ramp was directly below my window and traffic noise affected my sleep. The shower was nice but had an annoying drip.

8

Roxanne

Mar 11, 2023

·

Stayed 2 nights

The sleeper portion of the couch was broken and the shower dripped all night.

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Service

Many guests found staff friendly and accommodating, yet several report understaffing, slow or absent front-desk coverage, poor communication, and inconsistent follow-up on maintenance requests.

Related guest reviews

10

Steven

Aug 8, 2024

·

Stayed 1 night

The service at the hotel was great. Tanner at the front desk is incredible. He makes everyone feel valued… even when he is slammed with calls, requests, etc. this hotel is a great place to stay if you have an event at the convention center. I will return because of employees like Tanner. Thank you

8

Stephen

Aug 9, 2025

·

Stayed 1 night

Reported to desk alarm going off in room next door since 3am. They stated they knew, was smoke alarm, did nothing to correct. When asked stated people did not want them to come in. No apology for inconveniences just to bad. Not good customer service by morning person.

10

Samantha

May 25, 2025

·

Stayed 1 night

The Suite was really nice. There should be another elevator we had some long wait times for our group of 7 to get up to our rooms. The staff was really friendly but I felt the front desk was extremely under staffed I had to wait a half hour to check in.

4

Chantel

May 27, 2024

·

Stayed 2 nights

Upon check in the agent didn’t give me any information regarding parking, breakfast, check out time etc. just gave me my keys and walked away. The hotel was filthy and the floors had not been vacuumed in a long time. Our room seemed clean enough but there was rust and dust beside the fridge and grime on the shower tiles. The back door to the hotel itself was broken so unlocked 24/7 making security a major issue at this hotel. There were also vagrants roaming at night around the outside of the hotel and dogs that wouldn’t stop barking. The price was right but I would have paid double to have a clean and safer hotel.

10

Douglas

Apr 11, 2025

·

Stayed 1 night

We arrived earlier than check-in time, Manager Patricia was extremely friendly and accommodating to get us checked in early so we could drop our things off and have access to our room. Thank you!

6

Gloria

Jun 8, 2025

·

Stayed 2 nights

There was no staff around after check-in. Outlet near bed did not work, nor did the phones in the room. Could not contact anyone to report these problems.

6

Cynthia

Jul 25, 2025

·

Stayed 3 nights

Upon arrivisl my room was not ready. I srrived at 4:10 although check in is at 3:00. I was told my room would be ready in 20 minutes, 45 minutes later my room was still not ready they finally gave us another room. Breakfast was a huge disappointment as thete was only eggs, toast, yougurt and juice for 4 days.there was always large bags of trash and trash cans were always overflowing at the elevators on our floor. Was disappointed in this hotel.

10

Patty

Aug 15, 2025

·

Stayed 1 night

Our suite was exceptionally clean & nice. I was very impressed with the customer service & friendliness of everyone. The breakfast was good but the coffee oh my goodness it was amazing! It was a total surprise to learn that event we attended was across the street!

10

John R

Jun 23, 2025

·

Stayed 2 nights

Convenient to convention center and downtown shuttles. First-rate staff. Property in good condition and kept clean and maintained.

4

Nalleli

Nov 18, 2024

·

Stayed 8 nights

The day I checked in I waited for a bit before someone came out to check me in. The front desk person failed to give me any information on what time breakfast was, WiFi, or even give me a second key card. I was here for business and the business center printer didn’t have any ink. We got some copies from the front desk but those were very poorly printed. The ice machine at in rue breakfast area work. The juice machine didn’t work. The breakfast area ladies were the rudest I’ve encountered in any hotel. My coworker tried checking out later in the evening, there was no desk person to be found anywhere. She even called the hotel but no one answered. I stayed here for 8 nights and at no point in my stay did anyone come by to refresh the room. The pans provided were dirty, I’m talking about food stuck to the pans and left like that for the next guest to use. I don’t know who is running this place but I will likely not stay here again.

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Location

Across from the convention center and within walking distance of downtown attractions, with easy interstate access. Some rooms near the highway experience noticeable street noise.

Related guest reviews

10

AMANDA

Feb 10, 2025

·

Stayed 1 night

Very nice place. Friendly people and good location.

8

Eric

Mar 9, 2025

·

Stayed 2 nights

The hotel is convenient to the convention center and a short walk to several restaurants.

10

Tammy

Jun 25, 2023

·

Stayed 2 nights

The location was great and I never had to move my car. We walked to our conference and to eat.

8

Randall

Oct 13, 2024

·

Stayed 1 night

Easy walk to Convention Center, downtown, and restaurants. Price was fair.

8

Augusto

Mar 15, 2023

·

Stayed 3 nights

Very good location and near by the convention center. It's 10 minutes' walk to Market St.

10

Floyd

Feb 23, 2024

·

Stayed 1 night

Indoor pool and hot tub. Complimentary breakfast. Located downtown Chattanooga. Private parking lot. All room's Suites? We will stay at Staybridge inn and Suites our return trips to Chattanooga.

10

William

Oct 21, 2025

·

Stayed 2 nights

A secure and well positioned hotel within the downtown area. Functional kitchenette with enough utensils and appliances to make your own meals. Very convenient walk to grocery store and many local restaurants. Staff was friendly .

10

John R

Jun 23, 2025

·

Stayed 2 nights

Convenient to convention center and downtown shuttles. First-rate staff. Property in good condition and kept clean and maintained.

10

Kayla

Jun 29, 2025

·

Stayed 1 night

The hotel is right off major highway and convenient to get to. It's clean, and quite

10

Kimberly

Jul 28, 2025

·

Stayed 2 nights

Honestly this was a great stay for a sports visit. Close to convention center and UTC. Easy parking lot. Spacious room with kitchenette. Breakfast included. Food city with Starbucks inside 0.2mi away. No complaints!

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Dining

Breakfast is convenient and often praised, but several reviews mention limited selection, crowding, and frequent outages of juice, soda, or other items. An evening social is noted by some guests.

Related guest reviews

4

Jonathan

Feb 19, 2025

·

Stayed 1 night

This property has gone downhill quickly. I used to stay here with the family for the amenities as a staycation. The exterior AND the interior of the hotel was disgusting. The parking lot was covered in trash. There were giant trash bags in the hall. The elevator floor was spattered with spilled drinks, to the point it made a standing puddle. The walls of the elevator were spattered with just general uncleaned detritus of public use. The breakfast here used to be amazing with lots of fresh fruits, choices of meats etc. The breakfast wasn't BAD, just par with a cheaper brand. The room however WAS clean and well kept. The entire 4th floor though had a musty smell, and as stated the hallways were not cleaned at all. But the mattress. This has to I've of the worst mattresses I have ever slept on. And I do not stand alone; my partner said the same. SEVERAL guests in the elevator started the same. Overall, even though the staff was polite, I would have rather not have stayed there. Hopefully the IHG brand can get this facility back to it's standards.

4

Lori

Jan 18, 2024

·

Stayed 2 nights

Will never use hotels.com again after the issue with this hotel. Did not get the room we reserved through hotels.com and neither did numerous other people in line before and after us at check in. Hotel would not credit us the difference unless hotels.com initiated the refund. There is no phone number on earth to reach hotels.com and social media did not respond either. There was no ice machines on any floor that worked nor in the breakfast area. There was no water or juice available as the machine was broken. There was no parking available even though we were charged for it. Was told I would be refunded for the parking and never was.

8

Victoria

Aug 28, 2023

·

Stayed 2 nights

Good points included friendly helpful staff, a great choice at breakfast and convenient location. However the facilities in the room were outdated and worn especially in the bathroom.

6

Lisa

Jul 27, 2025

·

Stayed 2 nights

Great location, rooms were not cleaned during our stay and when we requested clean towels, we were given 2 towels. Breakfast was subpar, barely a step above cereal and pastries. And there was a $18/night charge for parking.

8

Philip

May 26, 2025

·

Stayed 2 nights

Good for the price, and conveniently located for doing things downtown. The hot tub was nice and hot. Front desk staff were competent and friendly. The hotel feels a bit dated/older, but the beds were comfortable. The breakfast was pretty good but it was overcrowded and felt a little chaotic in that area throughout the morning. Parking was convenient.

8

MELINDA

Jul 11, 2025

·

Stayed 2 nights

This hotel was in a convenient location to downtown and other tourist attractions. It felt safe and was very clean. Hot tub was excellent and pool temperature was fine for the kids. Breakfast could've been better, or at least had more options. They ran out of bacon early in the morning and no other meat options were offered. The double waffle maker was more than sufficient for the breakfast rush. We also enjoyed the fountain soda that was available.

8

Myra

Sep 15, 2024

·

Stayed 3 nights

Stayed with a group for a long weekend in a few rooms. Fantastic location right off the highway. The rooms are very tidy and clean. The staff is very friendly from the receptionist, housekeeping, and cooking staff. The reason I gave it 4 out of 5 stars for condition's and facility was for a few reasons. There is definitely wear and tear on the couches inside the lobby and in the rooms rooms. The doors don't lock to the public at night for key card access in the back parking lot so anyone off the street could walk in. The parking lot the arms that rise and fall to make you pay to park were broke so anyone could come in and out.

10

Patty

Aug 15, 2025

·

Stayed 1 night

Our suite was exceptionally clean & nice. I was very impressed with the customer service & friendliness of everyone. The breakfast was good but the coffee oh my goodness it was amazing! It was a total surprise to learn that event we attended was across the street!

8

Lance

Apr 9, 2023

·

Stayed 2 nights

Ran out of biscuits at breakfast. But it was a good, solid breakfast.

10

Collin

Aug 20, 2025

·

Stayed 2 nights

Everything was satisfactory and the folks were very nice. Excellent continental breakfast!

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AI-generated summary based on recent guest reviews

Su	Mo	Tu	We	Th	Fr	Sa
				1	2	3
4	5	6	7 $131	8 $130	9 $152	10 $152
11 $101	12 $121	13 $152	14 $155	15 $170	16 $225	17 $213
18 $130	19 $138	20 $225	21 $258	22 $293	23 $525	24 $250
25 $131	26 $142	27 $143	28 $142	29 $112	30 $143	31 $134

Su	Mo	Tu	We	Th	Fr	Sa
1 $96	2 $116	3 $118	4 $121	5 $164	6	7
8 $126	9 $127	10 $134	11 $135	12 $127	13 $119	14 $111
15 $87	16 $91	17 $96	18 $82	19 $82	20 $137	21 $135
22 $84	23 $115	24 $93	25 $93	26 $100	27 $135	28 $134
29 $86	30 $91

Staybridge Suites Chattanooga Downtown - Convention Center by IHG

Prices for Staybridge Suites Chattanooga Downtown - Convention Center by IHG

Monthly average prices

About this property

Location

Room options

Studio Suite, 1 Queen Bed with Sofa Bed, Kitchen

Standard Suite, Kitchen

Suite, 2 Bedrooms, Kitchen

Suite, Multiple Beds, Kitchen

Studio Suite, 1 Queen Bed, Accessible, Kitchen (Accessible Tub)

Suite, 1 King Bed, Kitchen

Guest reviews of Staybridge Suites Chattanooga Downtown - Convention Center by IHG

Who stays here?

What guests think

Property Policies

Check-in instructions

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FAQs about Staybridge Suites Chattanooga Downtown - Convention Center by IHG

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