Extended Stay America Suites - Portland - Hillsboro

Good staff, quiet, laundry area, on a bus line. Not fancy, but good for the price.

This is the second time I have stayed at the extended stay in Hillsboro, this time we ended up leaving early because the Wi-Fi was terrible, and could not get it fixed, also found dog poop in the hallway and reported it to the front desk, stinky trash in the stairwells that was not emptied. I will not book this property again.

This is a nice-looking property, but I was shocked to find a full kitchen with full-sized refrigerator, sink, microwave, 2-burner stove and plenty of cabinets - all of which were totally empty. There was no coffee pot, no pots or pans of any kind, no cutlery, no plates, cups or glasses. (I went back to my RV which was being worked on near by and got what I needed rather than invest in one of their "kitchen packages.") Other than black areas (mold?) on the grout between the tub and tile, the room looked clean. The bed was comfortable, the hot water, heat and AC worked (although the heater was noisy when it kicked in), but the room was a long walk from the elevator. I learned to use the back stairs and park close to the rear door, although the landings were often littered with cigarette butts and trash bags, and the rear door was never locked. (This is a no smoking property, and it seemed that the smokers used that exit to go outside to smoke.) If I need a hotel in Hillsboro in the future, I will look elsewhere, but if I can't find a similar price, I would stay here again.

The exit stairwells are filthy. There was stacked garbage in the stairwell that was not removed in the 20 hours I was on property. The exit doorway to the outside didn't shut properly (anyone from the outside could access the inside of the building). The room was fine.

About the only good things about this location was the kitchenette (to a degree) and the muffins/tea/coffee to go. That being said, there was so much wrong at the location for me to have spent $550-600/wk. Our water was randomly shut off with ZERO warning for renovation construction so we couldn't shower, use the bathroom, make food, etc for a few hours. We left early one day to go to the ER and when we got back, we had to go up the stairs to get to our room because they were redoing the flooring. The front said "didn't you get the notice that we're asking everyone to stay in or out of their room for the next 5 or 6 hours" when we weren't even there nor did anyone call the number on file when we didn't answer at the room. Often they started the renovation construction BEFORE the state/county mandated begin hour for construction and went later than the state/county mandated end hour. It was difficult moving around the construction team having to weave in and out of doorways to get where I needed to especially on the bottom floor. Whenever we did laundry there was at least 1 or 2 of each type of machine not working at any given time on the 3rd floor and the 2nd floor only had 2 or 3 machines working period. I had half a mind to try to get part of the trip refunded after staying there almost 2 weeks but the main one(s) up front were new and weren't helpful at all over half the time.

It is being renivated there was holes in the sheetrock carpet was coming up and had staples sticking out that cut my husbands foot

Hotel was under renovation but there was construction dust and debris everywhere. We had people Working late at night and early in the morning. The carpets were filthy and the rooms furniture was disgusting. They never cleaned our room.

Took a chance, that I will never do again. Shower didn't work (luckily one night stay), the hallways smelled and were filled with trash. Internet was extremely slow. Enough said.

The staff was nice but the internet was horrible, and had to pay for better service, whuch was unnecessary nerver have i ever had to do that before at any hotel. told them about the dishwasher not draining and all they did was suctioned it out and didnt actually fix it. Used it the same night and was stopped up again and it stunk so bad from the water just sitting in it. The internet was terrible and if you wanted better internet you had to pay extra which makes no sense. Worst place i have ever stayed but the staff was nice.

Nice enough place, but the other guests were loudly arguing and too noisy, and the wifi was basically non-existent.

The hotel smelled absolutely horrible, mold all in the bathroom. Strong mildew smell, beds were a small full advertised queen. Mildew all over the windows . Beds hard the hotel hallways were strong mildew smell and very very dirty

The exit stairwells are filthy. There was stacked garbage in the stairwell that was not removed in the 20 hours I was on property. The exit doorway to the outside didn't shut properly (anyone from the outside could access the inside of the building). The room was fine.

Roaches!

Everything was dirty, the stairwells, the halls, the sink in the room

This is the worst place I have stayed in over 30 years. The hallways of the building were filthy, there was garbage stacked in the stairways, and even some in the main hallways. The bathroom door of our room would not close, the floor was stained and dirty, the cover of one of the large lights was dangling by one end, the bed linen was stained and did not appear to have been washed and there was human hair all around the outside of the box spring and mattress. This place needs to checked by the health department. NEVER STAY AT THIS HOTEL!!!!!

The outside of the hotel was nice, however once you step inside there was a musty ordor.

Horribly disgusting! Cockroaches meal worms, globs of black hair everywhere even on the beds. Staff was anything but helpful. Slept in my vehicle because it was so nasty

It was an ideal location and looks like it is being updated, however our room was in the back and although clean it was old and smelly. Had to buy a candle and open windows. Because I had pets when they did their business there were no trash cans for pet poo disposal. Also the trash bins were far and few and full. Housekeeping of grounds other than front of building needs to be better maintained.

Non smoking room smelled like old ashtray. Smoke detector was dangling from ceiling. Half the lamps had no lightbulbs. I dont want to know what the stain was dripping down the bed skirt.

Corridors smell and carpets are dirty, rom was OK

The walls are very thin so there is a lot of noise from hallways or if someone talks loudly in another room. Fortunately, most guests were quiet at least by 11pm. Was in a nice area. The room was nice and roomy, comfortable bed. If you forget any toiletries, they have a lot of things available at the front desk.

It was my mistake to go cheap. The shower didn't work - never got fixed as there seems to be almost ZERO people on the property. Never again.

Lots of shopping and restaurants - loved that it had a full kitchen and the bed was pretty comfortable. Check in and out was very easy, but disappointed that I could not pay cash for the two nights. I'm glad I had the $ in my bank account because they would not take cash. The heater was very loud and annoying (Room 130), woke me up several times during the night when it came on. Key card did not work very well, had to try it four or five times before the green light came on. When they advertised "breakfast", I did not realize it would be just a cart with oatmeal and granola bars. They also did not have decaf coffee which was also disappointing. I've never stayed somewhere that it wasn't an option. Overall a decent experience

The ac unit has cover off and not plugged in.

Other residents were very noisy. Walls were thin. Seemed like not the best quality of tenants living there.

Ac unit don’t work

Very basic. It was clean but well used, approaching shabby. Tiny room, other noises from guests readily apparent. Very difficult to find the entrance; not their problem but terrible traffic planning.

The exterior of the hotel looks great, lobby is fine too, however, the room hallways and rooms are terrible. They look like an old Motel 6. The rooms have very old run down furniture, beds feel terrible, like $20 mattresses, and the carpet in the room and hallways need to be replaced bad! The hallways and rooms need a COMPLETE renovation, just too old and nasty!! The area is nice, but hotel is run down!!

Nice enough place, but the other guests were loudly arguing and too noisy, and the wifi was basically non-existent.

Thin walls. Could hear conversations through walls & doors.

This is just my experience, but I was on a business trip and knew I would arrive quite late around 2am. Unfortunately, due to a severe snow storm my in time became 3:30am. Tim, who was at the desk when I checked in told me that a noon checkout instead of the normal 11am would be alright and if I stayed any hour after it would be $10 per hour. Grateful, I accepted the noon checkout. Walking through the halls to my room. There were rolled up carpet pieces and ladders. The halls smelled like old cigarette smoke amd there were several rooms that had very disruptive people causing commotion in their rooms. Yelling and screaming matches were heard all night and into the morning. When I entered my room, the smoke smell worsened and my allergies kicked in for a restless sleep. (I did not request a smoke free room or expect it but this was a bit out of normal wear and tear after a cleaning). The bathtub was full of short black hairs and the shower curtain had mold on the bottom. I woke up to housekeeping trying to get into my room at three separte occasions. Between the hours of 10am and 11:30am. Not sure why two of these times would be before a regular checkout time but it was very inconsiderate to scare me awake after I had thought I settled the late checkout and I thought it may have been other guests breaking in. When I left, I gave my feedback and I hope that their communication breakdown improves, that they clean the halls and rooms better and the smoke smell.

Reasonable price. The place is Clean & the staff are nice people, easy to approach. Thank you Alma and Grace in front desk. We appreciate your service.

The staff was less than friendly. The late night telephone buzzer doesn’t even work. We were waiting 15-20 minutes to be let in because the lady in the back couldn’t hear us and then she was not nice on top of the whole ordeal.

Had friends coming in to town. They checked in to find their assigned room dirty complete with used Mens underwear left from a previous guest. When they requested a new room the front desk tried to charge them a fee to switch rooms. I show up to check into my room (booked and payed for already) and get told that the only room available is listed as dirty. The front desk girl seriously asked me if I minded that the room was dirty and that they could get house keeping to come in the morning. With no rooms, the front desk girl was told by her manager to transfer us to their sister property. She then cancelled both reservations and told us it would be “impersonating” us under a name not her own to call the sister property to transfer us over and that we would need to remake new reservations elsewhere.

Had to wait for checkin. Nobody working front desk

The best part was the Customer Service at check in. GRACE was just amazing! She was nice, polite and accomodated our every need. I will use this motel chain again, because of her.

The person in front of me checking in complained that she had waited 27 minutes for someone to show at the front desk. Most of the time there wasn't anyone there. Our room was comfortable, but nothing by means of supplies in the kitchen. I think we could have perhaps purchased a set up with plates and cups. It was very convenient and very reasonable for us.

Excellent customer service

Our room keys didn't work the first two nights and had to make numerous trips and have staff use master key to let us in. Was told we were going to be comped two nights for the inconvenience but didn't. Very noisy with doors slamming all night.

Overall it was an okay place to stay. At one point our key card stopped working and we had to go to the front desk to get it reactivated. The gentleman took our card and asked our room number and reactivated it. Didn’t check ID or ask for a name on the room. That didn’t feel very safe to me. Overall, most of the staff was very friendly.

It was near the bus route by Tanasbourne Mall

The roomwas clean, and the bed was comfortable. It was dark and cold feeling. Not a place to relax. But we were there to be with our daughter while she was in the hospital, so it gave us a place to stay. And it was very close to the hospital. The staff was nice and helpful.

Locations was great for the purpose of my stay. It was clean and quiet. Wasy check in. Shopping and dine out options in close proximity.

it's in the convenient location

room was well set up and liked that I could easily walk to shops and dining.

I wasn't aware it has a kitchen so I will be looking for Extended Stay hotels in my future travels. I loved that it was in a convenient location with restaurants and shopping in a walkable distance.

Great location close to everything stores in Hillsboro

Very quiet neighborhood. Close to many food options.

property its surounded by many shops, easy to acces and very quiet, tks

Location is very good, plenty of shopping and restaurants in vicinity

This property needs to a face lift. It almost has that feeling of a flop hotel. Dishes left in the hallways for 8hrs . Garbage left by guests that gives this place a that run-down don't care feeling. The grounds and parking aren't being cared for. The breakfast doesn't cut it. Coffee and packaged muffins, should remove it off the thing that come with your stay. I'll not stay here again.

The receptionist helpful. Breakfast nothing special.

Unfortunately, the room had a horrible stale stench that would not go away. We had a false fire alarm at 3:00 am that took 20 minutes to shut off. Breakfast offering was minimal. I will not stay there again.

No cups, silverware,coffee maker, grab and go breakfast was a muffin( tiny) Wont stay here again.

Room was OK, kinda small but not too bad. Figuring out how to operate the shower was an adventure. The included "Breakfast" sucked. Coffee pots, instant oatmeal tiny muffins and granola bars was their idea of "Breakfast". We passed on it and went to a breakfast cafe across the street.

Lots of shopping and restaurants - loved that it had a full kitchen and the bed was pretty comfortable. Check in and out was very easy, but disappointed that I could not pay cash for the two nights. I'm glad I had the $ in my bank account because they would not take cash. The heater was very loud and annoying (Room 130), woke me up several times during the night when it came on. Key card did not work very well, had to try it four or five times before the green light came on. When they advertised "breakfast", I did not realize it would be just a cart with oatmeal and granola bars. They also did not have decaf coffee which was also disappointing. I've never stayed somewhere that it wasn't an option. Overall a decent experience

About the only good things about this location was the kitchenette (to a degree) and the muffins/tea/coffee to go. That being said, there was so much wrong at the location for me to have spent $550-600/wk. Our water was randomly shut off with ZERO warning for renovation construction so we couldn't shower, use the bathroom, make food, etc for a few hours. We left early one day to go to the ER and when we got back, we had to go up the stairs to get to our room because they were redoing the flooring. The front said "didn't you get the notice that we're asking everyone to stay in or out of their room for the next 5 or 6 hours" when we weren't even there nor did anyone call the number on file when we didn't answer at the room. Often they started the renovation construction BEFORE the state/county mandated begin hour for construction and went later than the state/county mandated end hour. It was difficult moving around the construction team having to weave in and out of doorways to get where I needed to especially on the bottom floor. Whenever we did laundry there was at least 1 or 2 of each type of machine not working at any given time on the 3rd floor and the 2nd floor only had 2 or 3 machines working period. I had half a mind to try to get part of the trip refunded after staying there almost 2 weeks but the main one(s) up front were new and weren't helpful at all over half the time.

I liked the bed. Room had kitchen, but no dishes and no coffee pot. Coffee was available in the morning in the morning. Breakfast was slight with a muffin or an energy bar. It was very sad.

Staff is great , is very understanding and a wonderful. The only thing I didn't like was the fact that their breakfast sucks or it's just muffins granola bars and coffee with not very good creamer and they only put it out until 9:30 from 6:30 I definiteley think they need to put fresh fruit or something like that out

No dishes, no silverware no glasses no cups no coffee pot in the kitchen