Name: Spark by Hilton El Paso University
Address: 953 Sunland Park Dr., Pacific Park, El Paso, Texas, United States of America, El Paso, El Paso County, US
Price range: $75–$160 per night
Rating: 6.9

What guests think

Reviews of Spark by Hilton El Paso University describe very comfortable beds and a convenient location near restaurants and I-10, but also note an ongoing remodel with various maintenance issues that affect rooms, elevators, and the indoor pool temperature.

Cleanliness feedback is mixed, ranging from very clean rooms to reports of stained linens, lingering smells, and floors or surfaces not properly cleaned. Service is often friendly, yet guests mention slow or inconsistent check-in, unavailable managers, and reservation or room-change hassles. Breakfast is basic with limited variety, and some items were not replenished or coffee unavailable as promised. Expect a practical stay where experiences can vary by room and timing.

Facilities

Cleanliness

Rooms

Service

Location

Dining

Was this helpful?

AI-generated summary based on recent guest reviews

Facilities

Easy parking and pet friendly policies are positives. Renovation-related issues include a cold indoor pool/heater problems and intermittent elevator troubles, with one brief jam and a reported burning smell.

Related guest reviews

8

Larry

Dec 30, 2025

·

Stayed 2 nights

Easy parking I don't do breakfast

10

Jorah

Sep 9, 2025

·

Stayed 1 night

The indoor pool was like an ice bath

8

Tracy

Nov 1, 2025

·

Stayed 1 night

Got the the hotel at 11:30. Told it was just remodel. It was definitely once an old hotel that had been painted over. Shower was nice with body gland shampoo. Bar soap and lotion at the sink outside the shower toilet room. The bed and pillows were extremely comfortable. Wall Lamps on sides of bed didn’t work and the glass shower door was too small for the shower so water was on the bathroom floor when done. Otherwise the towels were clean and soft. Overall positives: towels, bedding and bed were 5 of 5. New carpet and blackout window coverings clean. Rough Paint job on door frames and doors. Breakfast was carbs overall. Some bananas and apples. Yogurt. Otherwise, carbs galore. Would stay again for the price and pets being welcome for a small fee.

2

Silvia

Nov 24, 2024

·

Stayed 1 night

Staff members was very friendly and helpful. But this place should not be open! Under construction. Room was dirty,carpet was not clean, exposed wire , shower not working properly, shower fixtures broken, no hot water. My family and I did not feel comfortable nor safe in this place. We checked out and booked into another hotel.

2

Linda

Oct 6, 2025

·

Stayed 1 night

We took our grandkids to go swimming to have a great time in the pool was freezing cold and we did not feel very comfortable at all The maximum rate this hotel should be charging is $65 a night and with taxes and everything we paid a good $100 not worth it please do research before going to the motels.

2

Ezekiel

Jun 24, 2025

·

Stayed 1 night

Was switched between 4 different room due to issues. First room ac made a loud noise, tv didn't work and phone didn't work. 2nd room the window frame was completely destroyed and wouldn't close. Glass was held in place by masking tape not to mention being on the 2nd floor. 3rd room had a parking lot light pointed directly in the room window. 4th room had no hot water. Smells like something is burning in the elevator. Building does not seem up to code or ready to be open. Manager stated they have been open one month. WILL NEVER RETURN! HORRIBLE EXPERIENCE FOR BEING A HILTON HOTEL! BEWARE!!!

10

Jessica

Oct 12, 2025

·

Stayed 1 night

It was great. The pool heater was not working. It was a little cold. But other than that everything it's great.

10

Esteban

Sep 16, 2025

·

Stayed 1 night

Remodel of the rooms is good, it was a great experience

4

Melanie

Oct 18, 2025

·

Stayed 1 night

Booked king bed on highest floor. Elevator got jammed going to 2nd and 3rd floor. Me and 2 other guests were stuck about one minute until we forced door open. The front door of my room was open when I walked up to it. Eerie feeling. Door would not shut at all. Plus room reeked of cigarette smoke. Front desk changed my room, moved me to the first floor with 2 queen beds. Walls are thin. You can hear people above walking and across the hall. Dogs barking in rooms. Hotel is near restaurants and freeway I10. Front desk was friendly. Not the best hotel but ok for one night if you avoid the elevator and double check your room door closes.

6

Monica

Oct 26, 2024

·

Stayed 1 night

The property was under remodelation, we arrived late night and there was no body at the reception. The lady came after 20 minutes even when we tried to call the phone contact the first phone number was incorrect. Isn't the lady fault, the hotel had the receptionist attending 2 buildings at that time. I would like to be aware that the hotel there was under renew. The lock of our room didn't work so we only used the little chain to secure the door.

Was this helpful?

AI-generated summary based on recent guest reviews

Cleanliness

Feedback is inconsistent: several mention very clean or newly refreshed spaces, while others report stained or smelly linens, animal hair on bedding, and floors or surfaces not properly cleaned.

Related guest reviews

2

Fernando

Nov 15, 2025

·

Stayed 1 night

I’m super mad we asked for an extra blanket because the blankets where stained with blood, the extra blanket we got was dirty full of animal hair , I’m allergic to animal hair and I was not able to sleep, I really need help making this right. I’m so disappointed and embarrassed with fiancée. I really want a refund.

6

Mark

Dec 29, 2025

·

Stayed 2 nights

Update the hotel . Toilet paper roll would not hold the roll. Asked for a late check. Came back to my room to find the door open and towels and sheet on the floor.

2

Silvia

Nov 24, 2024

·

Stayed 1 night

Staff members was very friendly and helpful. But this place should not be open! Under construction. Room was dirty,carpet was not clean, exposed wire , shower not working properly, shower fixtures broken, no hot water. My family and I did not feel comfortable nor safe in this place. We checked out and booked into another hotel.

2

Jeanett

Nov 24, 2024

·

The bed sheet had urine and smell terrible, nobody that could change the bed, had to do it my self, dirty bathroom and the carpet was disgusting, everything is old, very bad experience!!

10

Yetish

Sep 30, 2025

·

Stayed 1 night

Very clean

4

Guadalupe

Dec 23, 2025

·

Stayed 1 night

room was clean, very comfortable, everything was great but they need to train their staff a little better on check in and information for customers, first time i stayed was straight, gave me all the information i needed it, this time i got had to leave a deposit of 50 dollar for room, that the first time i stayed didnt had to do, other than that everything was great.

2

Rosalinda

Nov 4, 2025

·

Stayed 1 night

The hotel did not honor our already paid reservation, they only said “we do not have clean rooms” and denied service. Let’s hope we get our money back

10

Veronica

Oct 26, 2025

·

Stayed 2 nights

It was clean and comfortable

10

Cynthia

Aug 18, 2025

·

Stayed 1 night

Everything was new and super clean, super comfy beds

4

Janene

Nov 9, 2025

·

Stayed 1 night

They did not have a king room, which us what i paid for online. The room was not clean in places. Surfaces had been wiped, but were not clean. We could still see cup stains. The carpet was clean, but the hard floor was not clean.

Was this helpful?

AI-generated summary based on recent guest reviews

Rooms

Beds are very comfortable and some rooms look newly updated, but many maintenance issues arise: faulty doors or locks, leaky showers, missing outlets, AC or TV problems, thin walls, smoke odors, and occasional lack of hot water.

Related guest reviews

8

Tracy

Nov 1, 2025

·

Stayed 1 night

Got the the hotel at 11:30. Told it was just remodel. It was definitely once an old hotel that had been painted over. Shower was nice with body gland shampoo. Bar soap and lotion at the sink outside the shower toilet room. The bed and pillows were extremely comfortable. Wall Lamps on sides of bed didn’t work and the glass shower door was too small for the shower so water was on the bathroom floor when done. Otherwise the towels were clean and soft. Overall positives: towels, bedding and bed were 5 of 5. New carpet and blackout window coverings clean. Rough Paint job on door frames and doors. Breakfast was carbs overall. Some bananas and apples. Yogurt. Otherwise, carbs galore. Would stay again for the price and pets being welcome for a small fee.

6

Mark

Dec 29, 2025

·

Stayed 2 nights

Update the hotel . Toilet paper roll would not hold the roll. Asked for a late check. Came back to my room to find the door open and towels and sheet on the floor.

8

Charles

Sep 28, 2025

·

Stayed 2 nights

Bottom of shower door allows water to get the bathroom floor too wet. The stay was excellent overall. Staff was wonderful.

2

Ezekiel

Jun 24, 2025

·

Stayed 1 night

Was switched between 4 different room due to issues. First room ac made a loud noise, tv didn't work and phone didn't work. 2nd room the window frame was completely destroyed and wouldn't close. Glass was held in place by masking tape not to mention being on the 2nd floor. 3rd room had a parking lot light pointed directly in the room window. 4th room had no hot water. Smells like something is burning in the elevator. Building does not seem up to code or ready to be open. Manager stated they have been open one month. WILL NEVER RETURN! HORRIBLE EXPERIENCE FOR BEING A HILTON HOTEL! BEWARE!!!

6

Amy

Sep 28, 2025

·

Stayed 1 night

Good area. Shower could not contain water. Big mess. No outlets near the bed. Otherwise, ok.

10

Esteban

Sep 16, 2025

·

Stayed 1 night

Remodel of the rooms is good, it was a great experience

4

Melanie

Oct 18, 2025

·

Stayed 1 night

Booked king bed on highest floor. Elevator got jammed going to 2nd and 3rd floor. Me and 2 other guests were stuck about one minute until we forced door open. The front door of my room was open when I walked up to it. Eerie feeling. Door would not shut at all. Plus room reeked of cigarette smoke. Front desk changed my room, moved me to the first floor with 2 queen beds. Walls are thin. You can hear people above walking and across the hall. Dogs barking in rooms. Hotel is near restaurants and freeway I10. Front desk was friendly. Not the best hotel but ok for one night if you avoid the elevator and double check your room door closes.

6

Gustavo

Nov 8, 2025

·

Stayed 1 night

The room is outdated it has holes in the celing by the window shower door does no close, it’s bad

10

Veronica

Oct 6, 2025

·

Stayed 2 nights

The beds were super comfortable

6

Monica

Oct 26, 2024

·

Stayed 1 night

The property was under remodelation, we arrived late night and there was no body at the reception. The lady came after 20 minutes even when we tried to call the phone contact the first phone number was incorrect. Isn't the lady fault, the hotel had the receptionist attending 2 buildings at that time. I would like to be aware that the hotel there was under renew. The lock of our room didn't work so we only used the little chain to secure the door.

Was this helpful?

AI-generated summary based on recent guest reviews

Service

Staff are frequently described as friendly and helpful. However, reliability is uneven, with long waits at reception, inconsistent check-in or deposit information, difficulty resolving issues (including points), and one denied prepaid reservation.

Related guest reviews

10

Justin

Sep 1, 2025

·

Stayed 1 night

Good customer service

6

Mark

Dec 29, 2025

·

Stayed 2 nights

Update the hotel . Toilet paper roll would not hold the roll. Asked for a late check. Came back to my room to find the door open and towels and sheet on the floor.

6

frank

Dec 3, 2024

·

Stayed 1 night

It's just a musty smelling older place. Worth the price for what we needed . The lady working the desk was top notch in personality and helpfulness.

8

Charles

Sep 28, 2025

·

Stayed 2 nights

Bottom of shower door allows water to get the bathroom floor too wet. The stay was excellent overall. Staff was wonderful.

2

Johnathan

Jun 30, 2025

·

Stayed 1 night

The staff was unable to give me my Hilton points because they needed a manager to do it and the manager wasn’t around. They said they would do it after I left and it still has not been applied. The floor itself was damp near the air conditioner and there were 2 nails coming through the floor. My wife hurt her foot on it and I complained but nothing was done. Just given apologies. No one should stay here.

8

Wilhelm

Dec 30, 2025

·

Stayed 1 night

Friendly staff

4

Melanie

Oct 18, 2025

·

Stayed 1 night

Booked king bed on highest floor. Elevator got jammed going to 2nd and 3rd floor. Me and 2 other guests were stuck about one minute until we forced door open. The front door of my room was open when I walked up to it. Eerie feeling. Door would not shut at all. Plus room reeked of cigarette smoke. Front desk changed my room, moved me to the first floor with 2 queen beds. Walls are thin. You can hear people above walking and across the hall. Dogs barking in rooms. Hotel is near restaurants and freeway I10. Front desk was friendly. Not the best hotel but ok for one night if you avoid the elevator and double check your room door closes.

4

Guadalupe

Dec 23, 2025

·

Stayed 1 night

room was clean, very comfortable, everything was great but they need to train their staff a little better on check in and information for customers, first time i stayed was straight, gave me all the information i needed it, this time i got had to leave a deposit of 50 dollar for room, that the first time i stayed didnt had to do, other than that everything was great.

2

Rosalinda

Nov 4, 2025

·

Stayed 1 night

The hotel did not honor our already paid reservation, they only said “we do not have clean rooms” and denied service. Let’s hope we get our money back

6

Monica

Oct 26, 2024

·

Stayed 1 night

The property was under remodelation, we arrived late night and there was no body at the reception. The lady came after 20 minutes even when we tried to call the phone contact the first phone number was incorrect. Isn't the lady fault, the hotel had the receptionist attending 2 buildings at that time. I would like to be aware that the hotel there was under renew. The lock of our room didn't work so we only used the little chain to secure the door.

Was this helpful?

AI-generated summary based on recent guest reviews

Location

Convenient for I-10 and nearby restaurants; some guests felt the area was good and safe.

Related guest reviews

6

Amy

Sep 28, 2025

·

Stayed 1 night

Good area. Shower could not contain water. Big mess. No outlets near the bed. Otherwise, ok.

10

Jose

Sep 23, 2025

·

Stayed 1 night

Safe

4

Melanie

Oct 18, 2025

·

Stayed 1 night

Booked king bed on highest floor. Elevator got jammed going to 2nd and 3rd floor. Me and 2 other guests were stuck about one minute until we forced door open. The front door of my room was open when I walked up to it. Eerie feeling. Door would not shut at all. Plus room reeked of cigarette smoke. Front desk changed my room, moved me to the first floor with 2 queen beds. Walls are thin. You can hear people above walking and across the hall. Dogs barking in rooms. Hotel is near restaurants and freeway I10. Front desk was friendly. Not the best hotel but ok for one night if you avoid the elevator and double check your room door closes.

Was this helpful?

AI-generated summary based on recent guest reviews

Dining

Breakfast is limited and carbohydrate heavy, with reports of items not being replenished and coffee unavailable despite a 24-hour promise. Several guests suggest it needs improvement.

Related guest reviews

8

Tracy

Nov 1, 2025

·

Stayed 1 night

Got the the hotel at 11:30. Told it was just remodel. It was definitely once an old hotel that had been painted over. Shower was nice with body gland shampoo. Bar soap and lotion at the sink outside the shower toilet room. The bed and pillows were extremely comfortable. Wall Lamps on sides of bed didn’t work and the glass shower door was too small for the shower so water was on the bathroom floor when done. Otherwise the towels were clean and soft. Overall positives: towels, bedding and bed were 5 of 5. New carpet and blackout window coverings clean. Rough Paint job on door frames and doors. Breakfast was carbs overall. Some bananas and apples. Yogurt. Otherwise, carbs galore. Would stay again for the price and pets being welcome for a small fee.

10

Carlos

Sep 22, 2025

·

Stayed 2 nights

The hotel is really good, they only need to improve the breakfast :)

6

Linda

Sep 27, 2025

·

Stayed 1 night

The room was fine. Breakfast.was not! No coffee 24 hrs as promised. No coffee or spoons. They ran out of muffins, yogurt, everything bagels, by 9:15 and nothing was replenished. It was a very small area. Once there were 2 families of 4 and people had to take food elsewhere to eat.

Was this helpful?

AI-generated summary based on recent guest reviews

Su	Mo	Tu	We	Th	Fr	Sa
		1	2	3	4	5
6	7	8	9	10	11	12
13	14	15	16 $134	17 $115	18 $134	19 $160
20 $75	21 $76	22 $76	23 $77	24 $77	25 $97	26 $97
27 $85	28 $85	29 $85	30 $86

Su	Mo	Tu	We	Th	Fr	Sa
				1 $86	2	3
4	5 $76	6 $76	7 $76	8 $76	9 $81	10
11 $76	12 $76	13 $76	14	15 $86	16 $86	17 $86
18 $86	19 $86	20 $86	21 $86	22 $86	23 $86	24
25 $143	26	27 $86	28	29 $86	30	31 $87

Select dates to see prices and availability

About this property

Location

Room options

Room, 2 Queen Beds, Accessible (Hearing)

Room, 1 King Bed, Accessible (Mobility & Hearing, Roll-In Shower)

Room, 1 King Bed, Accessible, Bathtub (Mobility & Hearing)

Room, 1 King Bed

Room, 2 Queen Beds

Guest reviews

Pleasant

What guests think

Property Policies

Check-in instructions

Good to know

Optional extras

FAQs about Spark by Hilton El Paso University

Have a question?

Considering this hotel for your El Paso trip?

Prices for upcoming dates