Is parking available at the property?

Parking is available at the property, including limited self-parking. Uncovered self-parking incurs a fee of USD 30 per night with in/out privileges. Wheelchair accessible parking is also available.

What type of breakfast is offered and what are the serving hours?

Full breakfasts are available daily from 7:00 AM to 11:00 AM for a fee, approximately USD 15 to 25 for adults and USD 15 to 21 for children.

Does the property allow pets?

Yes, pets are allowed at the property with a fee of USD 75 per pet, per stay. A pet deposit of USD 75 is also required. Service animals are exempt from fees.

What are the standard check-in and check-out times?

The standard check-in time is 4:00 PM and check-out time is 11:00 AM. Early check-in and late check-out are available for a fee, subject to availability.

Are airport shuttle services available?

Yes, complimentary airport shuttle services are available at scheduled times. Guests must contact the property 72 hours prior to arrival to arrange pick-up.

What accessibility features are available for guests with disabilities?

The property offers several accessibility features including elevators, wheelchair-accessible facilities, and a wheelchair-accessible pool. There are also well-lit paths to the entrance and a wheelchair-accessible registration desk.

What is the location of the property in relation to key landmarks?

The property is located in San Jose (Rosemary), just steps from Silicon Valley and a 5-minute drive from PayPal Park. It is approximately 3.4 miles from SAP Center at San Jose and 6 miles from Levi's Stadium.

Does the property have a swimming pool?

Yes, the property features an outdoor swimming pool. Guests can enjoy sun loungers and umbrellas around the pool area.

What are the policies for guests staying with children?

Children up to 17 years old can stay for free when occupying the parent or guardian's room, using existing bedding.

What are the policies regarding extra beds and cribs?

The property offers cribs and rollaway beds, subject to availability. Guests are encouraged to request these in advance, and additional charges may apply.

DoubleTree by Hilton San Jose - 4 Star Hotel

Average nightly price at DoubleTree by Hilton San Jose by month, last 12 months (USD)
Month	Average price
January	$147
February	$263
March	$219
April	$137
May	$168
June	$193
July	$169
August	$161
September	$180
October	$181
November	$150
December	$119

What guests think

At DoubleTree by Hilton San Jose, travellers praise the convenient airport location, but repeatedly note dated interiors, inconsistent cleanliness with odors and stained carpets, limited on site dining, maintenance issues like weak hot water, and hefty parking fees.

Service feedback is mixed, ranging from welcoming front desk and shuttle staff to slow, unhelpful responses and long check in lines. Some guests enjoyed the pool and event spaces, though hot tubs and elevators were occasionally out of order and the airport shuttle may not run very early. Expect a convenient, functional stay near SJC, but not a modern or polished one.

Facilities

Cleanliness

Rooms

Service

Location

Dining

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AI-generated summary based on recent guest reviews

Facilities

Convenient airport shuttle, but early departures can face limited service and waits. Parking is expensive and the lot condition/gates frustrate some guests; the pool is popular, while the hot tubs and some elevators were reported out of order.

Related guest reviews

6

Cuong

Nov 29, 2025

·

Stayed 3 nights

Room is large but old. Not much amenities, no frig or microwave oven. The over night parking fee is outraged, $32/night one of the most expensive parking ever

8

Andrew

Aug 25, 2025

·

Stayed 2 nights

Best hotel pool I’ve ever been in.

6

Maria

Jun 29, 2025

·

Stayed 2 nights

Problems with the elevator. Key card kept deactivating. Breakfast was good.

8

Regina

May 26, 2025

·

Stayed 1 night

Pay parking lot numerous unsafe potholes.

6

Dave

May 9, 2025

·

Stayed 1 night

I didn't like being charged for parking. It added $30 to the cost of the room. The last time I stayed there it was free. Aside from that I like it quite a lot, but that alone will be enough to make me look elsewhere.

10

Natasha

Mar 3, 2025

·

Stayed 1 night

Great property. The hot tubs weren’t working, which was a bummer for my kids. This property was super close to the airport and super easy to jump on the shuttle and get to an early flight.

8

Eliseo R.

Feb 28, 2025

·

Stayed 2 nights

The hotel is nice except they charge to much for parking

4

Diana

Feb 1, 2025

·

Stayed for an early morning flight. Very limited staff. Booked based on restaurant options listed on website. The restaurant is permanently closed. Our family ended up having our dinner off the bar menu. We also booked this hotel because of the distance to Norman Minetta airport & the hotel offered a complementary airport shuttle. There were several groups waiting on the single shuttle for airport transfers. Some ended up using a rideshare service to avoid missing their flights. If you are looking for a hotel that offers free shuttle service and a nice restaurant, this isn’t it. You’d be better off staying somewhere else with restaurants nearby and using a rideshare service if heading to the airport.

4

Kimberly

Dec 13, 2024

·

Stayed 1 night

Booked this hotel for their shuttle service to SJC. However this service doesn't begin until 5am, there were 20 people in the lobby at 4am trying to find a Lyft/Uber service because of this.

10

Javier Morales

Jun 30, 2024

·

Stayed 1 night

Excellent distance from the airport and they provide a shuttle as well.

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AI-generated summary based on recent guest reviews

Cleanliness

Cleanliness is inconsistent: repeated reports of stained carpets, lingering odors, hair left in bathrooms, and pests (bedbugs, ants, roaches, mold), alongside some mentions of clean rooms.

Related guest reviews

6

Angela

Nov 23, 2025

·

Stayed 2 nights

The rooms need an update. Our room was not clean (found hair on towels), recycle in the trash…. I’ve requested to change the room and it was the same situation…. Definitely not Hilton level for the Hilton price. Starbucks- one person working, line 40 min long. Were there for a convention - they should’ve staffed up.

4

Veronica

Aug 27, 2025

·

Stayed 1 night

Super old and dated hotel, not worth the price. Our room was smelly, the pillows smelled and the carpet was disgustingly dirty. I will never stay here again!

6

Marie

May 12, 2025

·

Stayed 1 night

The hotel needs a remodel for sure! Cleanliness was horrible! The group we went with found bed bugs. The pool outside was not well lit I actually slipped and fell into a palm tree. We normally go every year to this hotel and it seems to have gotten worse. I found a huge dead bug inside the public bathroom! We wouldn’t have stayed but we were at a convention. It’s unfortunate that service has gone down hill.

4

Caryn

May 12, 2025

·

Stayed 1 night

The carpet was smelly and they used too much air freshener to try to cover it up. My chair in my room either had a burn stain or a poop stain, I couldn't tell. Never again.

2

Janet

May 11, 2025

·

Stayed 2 nights

Bed bugs!!

4

Yasmin

Apr 21, 2025

·

Stayed 1 night

The hotel was very dirty and looked like it has not been renovated in years. The bathroom has brown stains on the ceiling and brownish water dripped down.

2

gayathri

Apr 8, 2025

·

Stayed 3 nights

I arrived at the property with two minor children, and the room was not thoroughly inspected or cleaned. On the first day, we found empty cigarette, wrappers, and gum wrappers in the cabinets. On the next day, as my child was about to sit on the armchair, I noticed a utensil tucked in the corner, which happened to be a knife! Imagine my horror when I unearthed it. We wrapped it and took it down for the manager to see. How can housekeeping miss such obvious things? We did not feel safe at all after this incident.

4

ALEJANDRO F.

Jan 26, 2025

·

Stayed 2 nights

Dirty

2

Stephanie

Oct 21, 2024

·

Stayed 2 nights

This hotel was old, dirty, and off-putting. I did not want my body or possessions to touch the floors. The carpets in the hallway were very dirty. The carpet in the room was dirty. It seemed as if the towels were leftover from a previous stay and not refreshed. I did not feel comfortable in this place at all. The only reason I stayed is because San Jose was highly booked while I was in town.

2

Vanessa

Sep 16, 2024

·

Stayed 3 nights

Carpets were disgusting. Bathroom was not clean. There was mold in my bathroom. i want my money back

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AI-generated summary based on recent guest reviews

Rooms

Rooms are generally spacious with occasional balconies, but decor and fixtures are dated, and comfort is affected by issues like weak or inconsistent hot water, noisy AC, and freeway noise in some rooms.

Related guest reviews

6

Cuong

Nov 29, 2025

·

Stayed 3 nights

Room is large but old. Not much amenities, no frig or microwave oven. The over night parking fee is outraged, $32/night one of the most expensive parking ever

6

justin

Nov 11, 2025

·

Stayed 2 nights

I have been going to this hotel for almost two decades for conventions. The hotel has nice amenities for sure, and a good layout for events. On the bad side, they have never replaced the increasingly worn carpet in the rooms, the faded decor, and it is starting to look dated as a result. They have also increased the cost of parking, gotten rid of mini fridges and microwaves, and want to charge you for those now (if microwaves are even available, I only rented a once complimentary fridge for $15.) Guess they are going along with the trend of Silicon Valley: less service for more money, more apps, more b.s.

2

Mitchell

Sep 25, 2025

·

Stayed 1 night

This was the noisiest stay I have ever experienced. We were in Room 257 and the decibel level from the freeway noise was unbearable. Suggest the hotel check the decibel level on that side of the hotel.

10

Scott Allan

Jun 14, 2025

·

Stayed 4 nights

Liked the balcony in the room and being able to have fresh air- quite neighborhood and easy access to free way system- ( shower head was something that could be addressed )

6

Curtis

Sep 27, 2024

·

Stayed 1 night

This hotel is clean enough, but is in serious need of updating. Decor appears to not have changed since maybe the 90's. Carpet is old. My air conditioner really struggled to cool down my room at all. Bed was decent, but the TV was also quite old with minimal channels and a channel guide that was still listing the Olympics which was over for a couple months by the time I stayed here. The place just needs an overhaul.

8

Christopher

Aug 2, 2024

·

Stayed 1 night

Rooms were a bit dated. Hallways had damage. Overall rooms were clean.

8

kimberly

May 24, 2024

·

Stayed 1 night

The rooms were outdated

6

Kaushik

May 14, 2023

·

Stayed 3 nights

This is a property probably built in the 70s and never updated. That’s a general problem with the Bay Area. They don’t seem to care about how properties look. The bath tub was the strangest. The bed was comfortable though.

6

Vong

Feb 6, 2023

·

Stayed 2 nights

To hotel is little old and the AC not working great .

6

Jonathan

Dec 7, 2022

·

Stayed 19,330 nights

Everything was old and dated. Door lock had to be swiped several times before unlocking, balcony door wouldn’t lock, tv setting was very dark and unadjustable, some lamps wouldn’t turn on. Thin walls can hear neighbors and people in the hallways.

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AI-generated summary based on recent guest reviews

Service

Service is mixed: many guests found staff friendly and helpful, while others reported slow or indifferent responses, long or disorganized check in, surprise fees, and poor problem resolution.

Related guest reviews

10

Sandra

Nov 3, 2025

·

Stayed 1 night

The room was gorgeous. It was very clean and the staff was really helpful.

2

Luis

Aug 14, 2025

·

Stayed 1 night

Got charged for two days for being early check in

6

Desiree

Aug 8, 2025

·

Stayed 2 nights

Upon arrival, the service was great at the front desk. The room itself was a bit dirty but okay. We checked out the dining area the first night and were left a bit offended by how stand offish everyone was. It The hotel caters to those who are staying for business in my opinion. We didn’t feel welcome at all. The next day I was a bit confused on how to contact staff for minor things. I used the number to text the front desk but it seemed to only upset them. I misread one of the woman’s texts about cutlery. I ended up going down to clarify and she spoke to me in a very condescending tone and was quite rude. I had never been to that location and was merely trying to get the lay of the land. I’m so disappointed in my stay. It was supposed to be a fun and relaxing two days but ended up being uncomfortable in many instances.

10

Taryn

Aug 1, 2025

·

Stayed 1 night

Super friendly staff all over! Loved the kind shuttle driver as well!

10

Hector

Mar 17, 2025

·

Stayed 2 nights

As soon as I walked up to check in I was greeted with a smile from the front desk clerk. Every employee was super nice. Facility was clean. Would recommend to all.

4

Diana

Feb 1, 2025

·

Stayed for an early morning flight. Very limited staff. Booked based on restaurant options listed on website. The restaurant is permanently closed. Our family ended up having our dinner off the bar menu. We also booked this hotel because of the distance to Norman Minetta airport & the hotel offered a complementary airport shuttle. There were several groups waiting on the single shuttle for airport transfers. Some ended up using a rideshare service to avoid missing their flights. If you are looking for a hotel that offers free shuttle service and a nice restaurant, this isn’t it. You’d be better off staying somewhere else with restaurants nearby and using a rideshare service if heading to the airport.

4

Terri

Dec 23, 2024

·

Stayed 1 night

Front desk staff was not friendly and somewhat rude. We were also charged a $56 for an early check in fee which when I called when booking, was not told about so we did not know until we arrived. The key card mechanism to our room door did not work. It would take many many times until we could get it open and it was not our fault, we know how to use the key card. I desperately needed my asthma inhaler at one time and we couldnt get in to get it until several tries. It was a bit frustrating.

2

Christopher James Hoyt

Sep 10, 2024

·

Stayed 1 night

Upon arrival, went to check in and Expedia never relayed our stay to the hotel. The people at the front desk were some of the most rude people I’ve dealt with in a long time. They wouldn’t allow me to speak with a manager either. The bar we went to, to get food took 45 minutes to bring our food out and we were the only people there. This place is awful. Will not be coming back. Stay away if you can.

2

Alyx

Jun 12, 2024

·

Stayed 1 night

I hated this place! Starting with check in all the way to check out! Check in took an hour and half reservation was not in the computer and the front desk girl was sooooo rude and said well I’m not surprised you get what you pay for! I was so offended and when we were in line she let some guy walk right in front of us no issue and helped him! We got to our room and it was such an outdated room! Looked out the sliding glass door there was a pair of boxers and a whole pile of dirt! The bathroom had hair all over it! The beds had hair on the pillows! The water pressure was terrible! Could not take a shower and feel clean! Vent in the bathroom covered in dust and disgusting! Half the lights in the room would not turn on! Worst experience ever!!!! Family vaca starting off terrible!

2

Jeff

Oct 9, 2023

·

Stayed 2 nights

The rooms are not in great shape, badly in need of updates. A/C wasn’t cooling and was told “nothing we can do, if you need to move hotels we understand.” Was treated rudely by staff multiple times in our stay. Was told Airport shuttle leaves at 6, was out at 5:55 and it was gone, was told “nothing we can do, sometimes it leaves early, the next will be in 20 minutes.” Travel to San Jose regularly for games but will not stay here again. (Pic is of one of the peeling spots in the popcorn ceiling.)

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AI-generated summary based on recent guest reviews

Location

Very convenient for San Jose airport and freeway access, with easy transport to nearby venues like Levi’s Stadium; some guests also found it quiet despite the location.

Related guest reviews

10

Sharon

Aug 29, 2025

·

Stayed 1 night

Convenient to the airport for an overnight stay. Friendly staff and shuttle service.

10

Sharon

Aug 19, 2025

·

Stayed 1 night

Nice place to stay with easy access to airport

8

Suzy

Apr 28, 2025

·

Stayed 1 night

We had a very good stay here. The hotel was quiet and clean. Considering how close we were to airport, we didn’t hear a thing in our room.

8

Brendan

Apr 18, 2025

·

Stayed 3 nights

Had a great experience and the staff is top notch. Facility is a little outdated, but still comfortable and has everything I needed. Was pretty central and easy to go out for dinner in the area.

10

Nihala

Feb 15, 2025

·

Stayed 1 night

Good clean rooms nice for Business Stay !! Closer to all shopping areas and to SJC Airport !!

6

Micah

Jan 1, 2025

·

Stayed 2 nights

The property was nice to stay because it was close to the airport and easy transportation to go to the niner game at Levi stadium. But our room was a bit smelly and needed to spray Lysol around our room to get rid of the stench. Figured since the building is old, there were many outdated items in our room. Other than that, service was great and easy to check in and out.

6

Jennifer

Dec 31, 2024

·

Stayed 1 night

Location to the Airport is great. Larger rooms, but very dated. Food at the breakfast was okay. Has a bar in the lobby and a shuttle service to and from the airport.

8

BROOK

Mar 2, 2024

·

This was a great place to stay near the airport on the night before a flight out. The M8TRIX casino across the street has a nice happy hour.

10

Sulema C

Jan 25, 2024

·

Stayed 3 nights

Great location and close to everything.

10

Robert

Jul 20, 2023

·

Stayed 1 night

Nice and convenient location.

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AI-generated summary based on recent guest reviews

Dining

On site dining is limited: the main restaurant is often closed and there is no room service; the lobby bar serves decent food, while breakfast and Starbucks service can be basic or slow.

Related guest reviews

6

Angela

Nov 23, 2025

·

Stayed 2 nights

The rooms need an update. Our room was not clean (found hair on towels), recycle in the trash…. I’ve requested to change the room and it was the same situation…. Definitely not Hilton level for the Hilton price. Starbucks- one person working, line 40 min long. Were there for a convention - they should’ve staffed up.

8

Charles

Aug 28, 2025

·

Stayed 1 night

Dining not late enough

8

Clay

Jul 19, 2025

·

Stayed 1 night

I've always loved this hotel...been staying here for decades...but it needs some serious care and modern updates. The food in the small bar-restaurant was REALLY GOOD but why is the main restaurant and the adjacent tap house closed? Is business that slow?? Yikes.

10

Russell

Apr 24, 2025

·

Stayed 1 night

The staff couldn’t have been more friendly and accommodating. They have a small dinning area near registration overlooking the pool that offers sushi for dinner and breakfast choices in the morning, both of which were excellent.

4

Diana

Feb 1, 2025

·

Stayed for an early morning flight. Very limited staff. Booked based on restaurant options listed on website. The restaurant is permanently closed. Our family ended up having our dinner off the bar menu. We also booked this hotel because of the distance to Norman Minetta airport & the hotel offered a complementary airport shuttle. There were several groups waiting on the single shuttle for airport transfers. Some ended up using a rideshare service to avoid missing their flights. If you are looking for a hotel that offers free shuttle service and a nice restaurant, this isn’t it. You’d be better off staying somewhere else with restaurants nearby and using a rideshare service if heading to the airport.

10

Camille

Jan 16, 2025

·

Stayed 1 night

Convenient to airport, helpful staff. I missed having a micro fridge in the room and please someone, refill the soap in the shower. "Continental breakfast" very basic - I mean, there is little "continental" about it because european breakfasts are way better. It seemed designed to push you to order the full breakfast. And those tiny, weeny butter containers rather hard to open if you have arthritis.Really??.

10

Paul

Dec 16, 2024

·

Stayed 1 night

Staff was extremely helpful and nice. Food at the bar was excellent.

8

Dan

Aug 11, 2024

·

Stayed 2 nights

Hotel was adequate but not excellent. Hotel showing its age. Only one connection for internet in room. Shower (shower head/water pressure) was terrible. No room service and main restaurant temporarily closed. No reason given.

8

Joan

Jun 3, 2024

·

Stayed 2 nights

It was a nice hotel with decent amenities. I liked the lobby bar. I was disappointed that the steakhouse restaurant was closed, and disappointed that they charge $30 a day for parking.

8

Kurt

Apr 29, 2024

·

Stayed 2 nights

I was disappointed there were no restaurants open. I feel charging a guest $30 a night to park is insulting. What's the option--walk in?

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AI-generated summary based on recent guest reviews

Su	Mo	Tu	We	Th	Fr	Sa
1	2	3	4	5	6	7
8	9	10	11 $200	12 $167	13 $156	14 $153
15 $152	16 $165	17 $218	18 $216	19 $166	20 $154	21 $154
22 $154	23 $166	24 $197	25 $197	26 $162	27 $151	28 $150
29 $152	30 $164

Su	Mo	Tu	We	Th	Fr	Sa
		1 $159	2 $159	3 $143	4 $143	5 $143
6 $155	7 $159	8 $194	9 $194	10 $166	11 $143	12 $154
13 $143	14 $161	15 $161	16 $161	17 $143	18 $143	19 $143
20 $143	21 $161	22 $161	23 $161	24 $143	25 $143	26 $143
27 $143	28 $161	29 $161	30 $161	31 $167

DoubleTree by Hilton San Jose

Prices for DoubleTree by Hilton San Jose

Monthly average prices

About this property

Location

Room options

Premier Room, 1 King Bed, Balcony (Metro Tower)

Room, 2 Queen Beds, Mobility Accessible, Balcony

Club Room, 1 King Bed, Accessible, Bathtub (Mobility)

Room, 2 Queen Beds, Balcony

Premier Room, 1 King Bed, Accessible, Balcony (Mobility)

Suite, 1 King Bed, Balcony (Gateway)

Room, 1 King Bed, Balcony

Club Suite, 1 King Bed, Accessible, Bathtub

Premier Room, 1 King Bed, Accessible (Roll-In Shower)

Room, 2 Queen Beds, Mobility Accessible, Balcony (Mobility, Roll-In Shower)

Room, 2 Queen Beds, Balcony, Pool View

Premier Room, 2 Queen Beds, Balcony (Metro Tower)

Room, 1 King Bed, Balcony, Pool View

Presidential Room, 1 King Bed, Balcony

Guest reviews of DoubleTree by Hilton San Jose

Who stays here?

What guests think

Property Policies

Check-in instructions

Security deposit

Good to know

Optional extras

FAQs about DoubleTree by Hilton San Jose

Considering this hotel for your San Jose trip?

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